--- title: Deskpro Reviews meta\_title: 'Deskpro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 98 reviews by the users' company size, role or industry to find out how Deskpro works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 98 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Deskpro Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup. [(19 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295934&qs=pros-and-cons#reviews) Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features. [(16 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295759&qs=pros-and-cons#reviews) Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management. [(13 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1296065&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance. [(11 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295443&qs=pros-and-cons#reviews) Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows. [(11 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295018&qs=pros-and-cons#reviews) Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses. [(9 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295595&qs=pros-and-cons#reviews) Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation. [(7 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293838&qs=pros-and-cons#reviews) Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts. [(7 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293745&qs=pros-and-cons#reviews) Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently. [(6 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293485&qs=pros-and-cons#reviews) Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability. [(6 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295844&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Deskpro ##### 1. Ease of Use Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup. [ See 19 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295934&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you like about Deskpro? I like Deskpro a lot because it just works really well. The HTML-based editor is really, really good and allows you to paste or insert images into the JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be ##### 2. Features Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features. [ See 16 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295759&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you like about Deskpro? I like Deskpro a lot because it just works really well. The HTML-based editor is really, really good and allows you to paste or insert images into the JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be ##### 3. Helpful Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management. [ See 13 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1296065&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you like about Deskpro? I like Deskpro a lot because it just works really well. The HTML-based editor is really, really good and allows you to paste or insert images into the JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be ##### 4. Customer Support Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance. [ See 11 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295443&qs=pros-and-cons#reviews) See Related User Reviews JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be ![Hamish M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hamish M.") HM Hamish M. Enterprise (\> 1000 emp.) 3.5/5 "Efficient Project Management, Needs UI Enhancements" What do you like about Deskpro? I like that Deskpro is easy to manage and link tickets across the entire team, and ticket reference numbers mean the whole team can support. The colla ##### 5. Customizability Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows. [ See 11 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295018&qs=pros-and-cons#reviews) See Related User Reviews JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be RG Reg G. 4.5/5 "Highly Configurable with Seamless Onboarding" What do you like about Deskpro? I appreciate that Deskpro is highly configurable, allowing me to set it up exactly how I want. I really like the integration with Shortcut, eliminatin ### 5 Cons or Disadvantages of Deskpro ##### 1. Ticketing Issues Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses. [ See 9 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295595&qs=pros-and-cons#reviews) See Related User Reviews ![R K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R K.") RK R K. Mid-Market (51-1000 emp.) 2.0/5 "Good Tracking Features, But Poor Mobile UX" What do you dislike about Deskpro? I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors. RG Reg G. 4.5/5 "Highly Configurable with Seamless Onboarding" What do you dislike about Deskpro? The Teams integration is limited. It would be great to allow the option of creating tickets via Teams that allow custom fields to be used. ##### 2. Limited Features Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation. [ See 7 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293838&qs=pros-and-cons#reviews) See Related User Reviews JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you dislike about Deskpro? Knowledgebase article creation I find to be pretty frustrating. There are little nuances like numbering that can be impossible to correct. They do off ![R K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R K.") RK R K. Mid-Market (51-1000 emp.) 2.0/5 "Good Tracking Features, But Poor Mobile UX" What do you dislike about Deskpro? I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors. ##### 3. Ticket Management Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts. [ See 7 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293745&qs=pros-and-cons#reviews) See Related User Reviews ![R K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R K.") RK R K. Mid-Market (51-1000 emp.) 2.0/5 "Good Tracking Features, But Poor Mobile UX" What do you dislike about Deskpro? I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors. RG Reg G. 4.5/5 "Highly Configurable with Seamless Onboarding" What do you dislike about Deskpro? The Teams integration is limited. It would be great to allow the option of creating tickets via Teams that allow custom fields to be used. ##### 4. Not Intuitive Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently. [ See 6 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293485&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you dislike about Deskpro? When writing a ticket or a note with the HTML-based editor, it allows you to place an image either inline with the text, or left- or right-justified w ![R K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R K.") RK R K. Mid-Market (51-1000 emp.) 2.0/5 "Good Tracking Features, But Poor Mobile UX" What do you dislike about Deskpro? I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors. ##### 5. UX Issues Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability. [ See 6 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295844&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you dislike about Deskpro? When writing a ticket or a note with the HTML-based editor, it allows you to place an image either inline with the text, or left- or right-justified w JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you dislike about Deskpro? Knowledgebase article creation I find to be pretty frustrating. There are little nuances like numbering that can be impossible to correct. They do off ![Marion A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marion A.") MA Marion A. Customer Support Manager Mid-Market (51-1000 emp.) 2/18/2025 "One-stop, purpose-built, helpdesk software" 5/5 What do you like best about Deskpro? Deskpro lets us handle support needs across different software platforms seamlessly for our global customers. One of the best things we've noticed is the automation of our ticketing processes, response workflows, and communications. This has not only made our processes smoother but also improved our response times and the quality of our support interactions. Deskpro also has essential features like 'Service Level Agreement' tracking, Customer Satisfaction feedback, and robust Reporting. These tools are great for understanding our business performance and making data-driven decisions to improve our support services. Plus, Deskpro integrates really well with our other internal systems, making cross-team collaboration super easy. The connection to Salesforce allows us to smoothly transition from Deskpro to Salesforce whenever we need information stored there. Similarly, the Jira integration helps us stay updated on issues escalated to our Development team. The powerful reporting capabilities of Deskpro let us analyze our ticket data in various ways, catering to different stakeholder teams. Whether it's support tickets we need to train our team on or tickets requiring escalation involvement, the reporting not only provides insights into time and effort spent but also highlights areas where we can improve. Deskpro's user portal and knowledgebase is its user-friendliness. Our customers can effortlessly navigate and find the information they need, which significantly enhances their overall experience. Furthermore, customizing the knowledgebase to align with our company's look and feel has been a breeze. This customization ensures that the knowledgebase integrates seamlessly with our platforms, providing a consistent and professional experience for our users. Review collected by and hosted on G2.com. What do you dislike about Deskpro? Some times the agent user interface can seem busy, but there is nothing I would ask to have taken away. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? - Communications captured in one place for customers and our support agents - Built-in ticketing workflows - Worklfow automation - Customer access controls to the right content - Visability to internal stakeholders - SLA tracking - CSAT tracking - Product problem tracking - Escalation tracking - Reporting of support effort - Providing a rich customer facing knowledgebase - Providing a community for capturing feature requests - Providing customer access to the latest software downloads - Administration of the platform is straight-forward - Deskpro have great support and solve our issues in a timely fashion Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Marek G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marek G.") MG Marek G. CIO Mid-Market (51-1000 emp.) 8/6/2025 "Deskpro helpdesk a lot" 5/5 What do you like best about Deskpro? Very flexible at implementation with excelent technical support Review collected by and hosted on G2.com. What do you dislike about Deskpro? SLA assigment to multiple projects may be challanging when you have different conditions for every customer. But Stella, it is managable Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? It is a Single Point of Contact for our customers. All issues are reporter in Deskpro. It provides curent status and history of comunication as well as reports Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Dayna P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dayna P.") DP Dayna P. Founder Small-Business (50 or fewer emp.) 12/24/2024 "Effortless, Friendly, and Effective" 5/5 What do you like best about Deskpro? I like how Deskpro adapts to our needs while staying easy for everyone to navigate Review collected by and hosted on G2.com. What do you dislike about Deskpro? At this point, I still haven’t encountered anything that needs improvement, but I’ll keep monitoring and provide feedback if new needs arise. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Efficiently managing customer inquiries across various channels, resolving issues quickly and effectively. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 8/9/2025 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Mid-Market (51-1000 emp.) 8/6/2025 "Deskpro is OK. There are a lot of competitors." 2.5/5 What do you like best about Deskpro? The tickets are Pretty comprehensive. That is good. Review collected by and hosted on G2.com. What do you dislike about Deskpro? inability to access online documents without having to download or previously synchronize files to the PC. The ability to directly attach documents in online repositories would be most helpful. It would be a consideration when we review alternative applications. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? No problems Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite NG Nik G. Senior ICT Field Engineer Small-Business (50 or fewer emp.) 5/21/2024 "Functional and easy to use" 4/5 What do you like best about Deskpro? Deskpro is clearly laid out, infinitely customisable and really intuitive to use. Review collected by and hosted on G2.com. What do you dislike about Deskpro? The system seems to drop out more than it should needing a fresh login - if you are a fair way into updating a ticket and this droput occurs you will need to start again once you re-login Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Centralised ticketing. Searchability of live and closed tickets. Review collected by and hosted on G2.com. Show More 2/24/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/11/2025 "Deskpro an interesting alternative" 4.5/5 What do you like best about Deskpro? Easy to handle and affordable price. The main needs are covered. Review collected by and hosted on G2.com. What do you dislike about Deskpro? The basic analytical part is complex to handle and limited by the number of possible export lines. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? The classic support features and the ability to customize to fit our organization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 5/20/2024 "Love Deskpro" 4.5/5 What do you like best about Deskpro? I like how easy it is to found any information you need or want in Deskpro. The interface provide you with everything that you need. It make the customer support really easy as we can easily exchange information with the customer. Review collected by and hosted on G2.com. What do you dislike about Deskpro? Nothing really, Maybe being abble to be two agent on a ticket could be good? Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Deskpro provide me all the information I need while i troubleshoot a ticket and the fact that the interface can be customize as we want/need is a big plus. Review collected by and hosted on G2.com. Show More 2/26/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 2/24/2025 "Powerful help desk solution with minor some quirks" 4/5 What do you like best about Deskpro? Deskpro is a highly customizable help desk software that should suit just about any need. Its built-in integrations and relatively straightforward REST API make it a developer-friendly platform that allows for tying it in to the rest of your tech stack. Review collected by and hosted on G2.com. What do you dislike about Deskpro? The UI is a bit difficult to parse and slow at times. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Deskpro is our central hub for tracking all internal IT issues and changes. We use it for everything from a user needing computer assistance to tracking large-scale projects with time-keeping and billing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 2/25/2025 "Overall a solid website." 4.5/5 What do you like best about Deskpro? It's easy to see comments being typed in real time by coworkers on tickets. We use it everyday and it's very simple for the customers to use as well. Review collected by and hosted on G2.com. What do you dislike about Deskpro? There are quite a few tabs on the side that were a bit tricky to navigate but it is easy to get the hang of it. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? We are able to receive requests for help from individuals and are now able to sort and respond to these tickets accordingly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Billy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Billy B.") BB Billy B. Operations Analyst Mid-Market (51-1000 emp.) 2/19/2025 "Versatile Software for making Task/IT support" 5/5 What do you like best about Deskpro? Customizable Interface – The UI is intuitive and can be tailored to fit your workflow and branding. Review collected by and hosted on G2.com. What do you dislike about Deskpro? Feature Overload – If you’re looking for a simple helpdesk tool, Deskpro might have more features than you actually need. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Task Management/Project Management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/deskpro/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What PSA software works best for small to mid-size IT services companies that need something solid but not enterprise-priced?](https://www.g2.com/discussions/what-psa-software-works-best-for-small-to-mid-size-it-services-companies-that-need-something-solid-but-not-enterprise-priced)[What is the best tool for coordinating cybersecurity incident response?](https://www.g2.com/discussions/what-s-the-best-tool-for-coordinating-cybersecurity-incident-response)[Which virtual desktop infrastructure (VDI) platforms have the best user reviews for ease of adoption with non-technical teams?](https://www.g2.com/discussions/which-virtual-desktop-infrastructure-vdi-platforms-have-the-best-user-reviews-for-ease-of-adoption-with-non-technical-teams) [Recommended software for managing contact center agents](https://www.g2.com/discussions/recommended-software-for-managing-contact-center-agents)[What is the best IT alerting tool for large-scale IT environments?](https://www.g2.com/discussions/what-is-the-best-it-alerting-tool-for-large-scale-it-environments)[Pros and Cons Details](https://www.g2.com/products/deskpro/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)