--- title: Deskpro Reviews meta\_title: 'Deskpro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 98 reviews by the users' company size, role or industry to find out how Deskpro works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 98 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Deskpro Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup. [(19 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295934&qs=pros-and-cons#reviews) Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features. [(16 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295759&qs=pros-and-cons#reviews) Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management. [(13 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1296065&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance. [(11 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295443&qs=pros-and-cons#reviews) Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows. [(11 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295018&qs=pros-and-cons#reviews) Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses. [(9 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295595&qs=pros-and-cons#reviews) Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation. [(7 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293838&qs=pros-and-cons#reviews) Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts. [(7 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293745&qs=pros-and-cons#reviews) Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently. [(6 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293485&qs=pros-and-cons#reviews) Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability. [(6 mentions)](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295844&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Deskpro ##### 1. Ease of Use Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup. [ See 19 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295934&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you like about Deskpro? I like Deskpro a lot because it just works really well. The HTML-based editor is really, really good and allows you to paste or insert images into the JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be ##### 2. Features Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features. [ See 16 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295759&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you like about Deskpro? I like Deskpro a lot because it just works really well. The HTML-based editor is really, really good and allows you to paste or insert images into the JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be ##### 3. Helpful Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management. [ See 13 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1296065&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you like about Deskpro? I like Deskpro a lot because it just works really well. The HTML-based editor is really, really good and allows you to paste or insert images into the JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be ##### 4. Customer Support Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance. [ See 11 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295443&qs=pros-and-cons#reviews) See Related User Reviews JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be ![Hamish M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hamish M.") HM Hamish M. Enterprise (\> 1000 emp.) 3.5/5 "Efficient Project Management, Needs UI Enhancements" What do you like about Deskpro? I like that Deskpro is easy to manage and link tickets across the entire team, and ticket reference numbers mean the whole team can support. The colla ##### 5. Customizability Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows. [ See 11 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295018&qs=pros-and-cons#reviews) See Related User Reviews JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you like about Deskpro? Coming from a different customer support ticket system that used Oracle, DP has been so much friendlier. There have been issues, but their team has be RG Reg G. 4.5/5 "Highly Configurable with Seamless Onboarding" What do you like about Deskpro? I appreciate that Deskpro is highly configurable, allowing me to set it up exactly how I want. I really like the integration with Shortcut, eliminatin ### 5 Cons or Disadvantages of Deskpro ##### 1. Ticketing Issues Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses. [ See 9 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295595&qs=pros-and-cons#reviews) See Related User Reviews ![R K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R K.") RK R K. Mid-Market (51-1000 emp.) 2.0/5 "Good Tracking Features, But Poor Mobile UX" What do you dislike about Deskpro? I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors. RG Reg G. 4.5/5 "Highly Configurable with Seamless Onboarding" What do you dislike about Deskpro? The Teams integration is limited. It would be great to allow the option of creating tickets via Teams that allow custom fields to be used. ##### 2. Limited Features Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation. [ See 7 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293838&qs=pros-and-cons#reviews) See Related User Reviews JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you dislike about Deskpro? Knowledgebase article creation I find to be pretty frustrating. There are little nuances like numbering that can be impossible to correct. They do off ![R K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R K.") RK R K. Mid-Market (51-1000 emp.) 2.0/5 "Good Tracking Features, But Poor Mobile UX" What do you dislike about Deskpro? I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors. ##### 3. Ticket Management Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts. [ See 7 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293745&qs=pros-and-cons#reviews) See Related User Reviews ![R K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R K.") RK R K. Mid-Market (51-1000 emp.) 2.0/5 "Good Tracking Features, But Poor Mobile UX" What do you dislike about Deskpro? I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors. RG Reg G. 4.5/5 "Highly Configurable with Seamless Onboarding" What do you dislike about Deskpro? The Teams integration is limited. It would be great to allow the option of creating tickets via Teams that allow custom fields to be used. ##### 4. Not Intuitive Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently. [ See 6 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1293485&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you dislike about Deskpro? When writing a ticket or a note with the HTML-based editor, it allows you to place an image either inline with the text, or left- or right-justified w ![R K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R K.") RK R K. Mid-Market (51-1000 emp.) 2.0/5 "Good Tracking Features, But Poor Mobile UX" What do you dislike about Deskpro? I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors. ##### 5. UX Issues Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability. [ See 6 mentions ](https://www.g2.com/products/deskpro/reviews?filters%5Bsentiment_snippet%5D=1295844&qs=pros-and-cons#reviews) See Related User Reviews PC Paul C. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Ticket Management with Minor Formatting Hiccups" What do you dislike about Deskpro? When writing a ticket or a note with the HTML-based editor, it allows you to place an image either inline with the text, or left- or right-justified w JA Johnathan A. Mid-Market (51-1000 emp.) 4.5/5 "Easy to learn and full of function" What do you dislike about Deskpro? Knowledgebase article creation I find to be pretty frustrating. There are little nuances like numbering that can be impossible to correct. They do off ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 5/26/2026 "Beautiful Horizon UI" 3.5/5 What do you like best about Deskpro? I'm currently using the Horizon offering and the GUI aesthetic is beautiful. Review collected by and hosted on G2.com. What do you dislike about Deskpro? The integration with Exchange mailboxes requiring the renewal of the API key. We have approximately 20 queues backed by plan 1 email addresses in MS Exchange Online. Having to renew the client secret for each of the mailboxes / queues is an absolute pain. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Deskpro solves the problem it's designed to solve, i.e. it provides a ticketing system for our customer support functionality. Review collected by and hosted on G2.com. Show More 6/5/2026 Current UserValidated ReviewerSource: G2 invite RG Reg G. 2/6/2026 "Highly Configurable with Seamless Onboarding" 4.5/5 What do you like best about Deskpro? I appreciate that Deskpro is highly configurable, allowing me to set it up exactly how I want. I really like the integration with Shortcut, eliminating the need for manual checking and reducing missed information. The ability to change and configure almost anything, from email templates to Customer Portal design and layout, is something I find very useful. Launching the Customer Portal has also received positive feedback from our customers. The onboarding package we purchased made the setup process seamless. Review collected by and hosted on G2.com. What do you dislike about Deskpro? The Teams integration is limited. It would be great to allow the option of creating tickets via Teams that allow custom fields to be used. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Deskpro manages support tickets, offers a customer portal, integrates directly with Shortcut solving missed information issues, and is highly configurable from email templates to portal design. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Elias P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elias P.") EP Elias P. Community Moderator Mid-Market (51-1000 emp.) 2/5/2026 "Easy Case Search, Powerful Filters, and Handy Templates" 5/5 What do you like best about Deskpro? The platform makes it easy to search for old cases, use the filters effectively, and create templates. Review collected by and hosted on G2.com. What do you dislike about Deskpro? Deskpro sometimes does not understand that a reply from a case can create a new ticket and instead merging automatically them, it creates a new ticket Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Deskpro supports my daily work by helping me organize supplier contacts and their issues by category. It also makes it easier to understand where the current issues should be focused, so they can be handled more easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") US Verified User in Sports Small-Business (50 or fewer emp.) 8/6/2025 "Intuitive Interface with Improved Communication" 4/5 What do you like best about Deskpro? I really like Deskpro's layout, it's definitely a big plus. The ability to create mass responses and merge tickets altogether is really useful, especially when we have an issue affecting a large percentage of our users. Deskpro allows us to provide general assistance or feedback easily. The initial setup was pretty intuitive, and I didn't have any issues with it. Review collected by and hosted on G2.com. What do you dislike about Deskpro? I really don't like how I cannot select the categories while on dual mode and it has to be done by changing my view. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? I use Deskpro to ensure clients' complaints are acknowledged, improving communication. I like creating mass responses and merging tickets to provide general assistance when needed. Review collected by and hosted on G2.com. Show More 2/5/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite MA Mark A. Head of Operations Small-Business (50 or fewer emp.) 8/2/2024 "UK based startup first helpdesk purchase" 5/5 What do you like best about Deskpro? Very easy to use. For a small business, we were looking for something we could roll out across the business quickly and easily. Deskpro has ticked that box perfectly for us. Brilliant onboarding from the team get us set for success early doors. The ability for growth that Deskpro provides with flexible pricing allows us to adjust as we scale our business better than companies that tie us in with lengthy contracts. One final positive is the team have loved the demo videos to help get us up to speed so keep them coming!! Review collected by and hosted on G2.com. What do you dislike about Deskpro? Greater flexibility when it comes to custom form on our website (More of a personal touch from design and style) Though other than that little we would change. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Deskpro solves our complete customer service help desk. providing us a great platform to communicate to all parts of our customer base. Review collected by and hosted on G2.com. Show More 8/11/2025 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") IE Verified User in Education Management Small-Business (50 or fewer emp.) 8/11/2025 "Great helpdesk software (with unfortunate focus on AI)" 4.5/5 What do you like best about Deskpro? Deskpro is very flexible; a lot can be set by the application administrators in a friendly interface. Some examples of functionality we use: \* Brands visible on specified URLs, each with their specific customer portal where you can (de)activate modules (like news, customer suggestions, knowledge base, etc) and change the design (logo, colours and any custom CSS and HTML) \* Departments (and teams) each with their own set of custom fields, contact form field conditions \* Integrations with other applications like Jira \* Triggers and reminders on for example tickets, to assign, close, update etc based on a multitude of conditions Review collected by and hosted on G2.com. What do you dislike about Deskpro? Unfortunately the software isn't fully localisable and translations of key content cannot be added via the API yet. This applies, for example, to titles in the documentation you publish. We work in a multilingual environment, servicing users from across Europe in about 30 languages and must use our internal translations pipeline. Not being to add or update translations via API creates a lot of manual work. The company recently shifted focus to AI. AI can be helpful; Deskpro now can, for example, turn a few notes into a proper user reply. Their new focus seems to have completely drawn away the attention to fixing bugs and adding and improving basic functionality, however. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Deskpro helps us service customers and partners reaching out to us. It gives us a centralised place to track and follow up on requests efficiently, instead of working with email inboxes and relying on labels and the 'read' status to organise work between different people. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 8/6/2025 "Great Product and fully meets our needs" 4.5/5 What do you like best about Deskpro? Having evaluated many products before choosing DeskPro we definitely chose correctly. They were very helpful getting us up and running, with a trial period to test with, and have been swift to respond as and when we have needed them. The product does everything we need it to and we are now looking to roll it out to other parts of the business. Everything "just works" - which is exactly what every busy help desk - and Helpdesk Manager - needs. Review collected by and hosted on G2.com. What do you dislike about Deskpro? When it comes to finding fault with DeskPro you instantly start to struggle to come up with things to complain about! There sould be more flexible reporting but you can still get the information you would need. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Deskpro gives me the confidence to know that our customers are being looked after properly. We never miss a ticket - an issue we suffered from with our previous system - and our customers are kept informaed as to what is going on with their issues. We have better reporting on what our main problems are, how long they take to resolve and who is best placed to resolve them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Enterprise (\> 1000 emp.) 8/7/2025 "A promising service with some changes needed to maximise potential" 2.5/5 What do you like best about Deskpro? There are many great features of deskpro, the customisation on inboxes to help organisation, the sidebar providing helpful information on the customers that can be stored and referred to when responding to the tickets, it is simple to use and overall the layout is fairly intuitive. Review collected by and hosted on G2.com. What do you dislike about Deskpro? Unfortunately a lot of the features do not work as intended or are counterproductive, the search function often has problems and is unable to find tickets, removing cc's automatically re-adds them after every email sent which can cause e-mails to be sent in error to the wrong recipients, query type is not automatically set and must be manually selected to resolve tickets etc. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Having a central email that can be monitored by entire teams to respond to customers is helpful, being able to assign tickets to individuals helps to stop duplication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 10/21/2025 "Effortless Communication, but Filing Needs Improvement" 5/5 What do you like best about Deskpro? Great user interface, very simple to use Review collected by and hosted on G2.com. What do you dislike about Deskpro? Needs better filing system, sometimes stars reset and this disrupts experience Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Streamlines managing customer communication, everything in one place, colleagues can see it too. creates transparency Review collected by and hosted on G2.com. Show More 2/6/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Small-Business (50 or fewer emp.) 8/6/2025 "Very good experience with support team and most of our users are coping with recent big change" 4.5/5 What do you like best about Deskpro? We had a big upgrade from old Deskpro to Horizon based platform recently, not only upgrade was done smoothly but had good support from team regard to communications to our end users, securing it with email Spoof setting and son on. Response to my question was fast and point was clear. Review collected by and hosted on G2.com. What do you dislike about Deskpro? Our user a reported that reply to entry screen for ticket contents is very small at the bottom of it could be resizable or expanding to full height. Therefore, user has more control over the usability and more easily compose the reply. Review collected by and hosted on G2.com. What problems is Deskpro solving and how is that benefiting you? Tracking of request from various customers and party in concern, Multiple staff to handle by the group make more efficient and speedier response to those requests made, Review collected by and hosted on G2.com. 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