Decodo (formerly Smartproxy) Reviews (667)

Reviews

Decodo (formerly Smartproxy) Reviews (667)

4.6
667 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its reliable performance and responsive support, highlighting the ease of setup and intuitive dashboard that streamline proxy management. Many appreciate the high-quality IPs and fast connection speeds, which enhance their web scraping and data collection tasks. However, some users note that the pricing can be a bit high for smaller projects.

Pros & Cons

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Juan G.
JG
Juan G.
Programmer
Small-Business (50 or fewer emp.)
"Decodo: Easy to Use, Fast Reliable Proxies, and Helpful Support"
5/5
What do you like best about Decodo (formerly Smartproxy)?

Decodo is very easy to use. The proxies are reliable and fast. The dashboard is clean and straightforward, so finding what I need takes no time. Support has also been very helpful Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Not all ISP proxies are the same quality, some of them are a bit flagged so I have to request several IP replacements. Review collected by and hosted on G2.com.

Jason T.
JT
Jason T.
Software Engineer
Small-Business (50 or fewer emp.)
"Easy-to-Use Proxy Service with High-Quality IP Reputation"
5/5
What do you like best about Decodo (formerly Smartproxy)?

Their proxy service is easy to use and their high quality IP reputation. Lastly, not to mention that they are one of the few providers out there that allows bill per GB for ISP proxies. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

While their proxy is easy to use, good and fast, their pricing plan is quite restrictive. For example, if you purchase the $3/month (1GB) plan, and you wish to top up for more bandwidth, you can only do it once. After that, you will be required to resubscribe to the plan, losing all unused bandwidth. Review collected by and hosted on G2.com.

Verified User in Online Media
AO
Verified User in Online Media
Small-Business (50 or fewer emp.)
"Fast and Secure Proxy"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

I usually use residential proxies for my Appress AI project. My favorite feature is that I can change locations in the code very easily :) Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

I’d like there to be an API endpoint that shows my remaining balance, one that provides information about both my subscription and my balance. Also, having to sign in with Google every time is annoying. Maybe we could extend the auth session duration, say, to once every 3 days... Review collected by and hosted on G2.com.

Mussie G.
MG
Mussie G.
Copywriter
"Incredible Support, Needs Mobile Proxy Stability"
5/5
What do you like best about Decodo (formerly Smartproxy)?

I think the AI support is incredible. It tells you everything you need to know, and the human support is also very fast and open. They are technically well-versed and genuinely helpful. I appreciate that the Decodo ISP static residential IPs have a really large pool of high-quality IPs, which are incredibly great for providing too many quality IP addresses. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Well, I would say that they should start providing more stable mobile proxies because the mobile proxies, they just turn on and off so fast. You connect to one, and it just sometimes cannot even sustain for two minutes or three minutes. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Easy Integration, Great Pricing, and Flexible Proxy Options"
5/5
What do you like best about Decodo (formerly Smartproxy)?

Easy to integrate, with good pricing and a wide range of proxy options—datacenter-based proxies, residential proxies, and more. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

I really miss having an automatic top-up option for the wallet balance. Especially when I’m using Pay-as-you-go products more heavily, it’s not very convenient to have to manually top up the remaining balance all the time. I’d also appreciate prepaid plans for the residential proxy, or at least the ability to carry over any unused data from the previous month into the next one. Review collected by and hosted on G2.com.

Vasilis "Tzikis" G.
VG
Vasilis "Tzikis" G.
Chief Technical Officer
Small-Business (50 or fewer emp.)
"Decodo’s Residential Proxies Helped Us Run Our Business"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

We started using Decodo when it was still called Smartproxy. If it wasn't for their residential IP proxies, we wouldn't have been able to serve our customers and run our business. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Nothing really. I guess the pricing strategy (having a wallet you top up which you then use) is a little weird for us, but I understand why they built it this way. Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring
AO
Verified User in Outsourcing/Offshoring
Small-Business (50 or fewer emp.)
"Easy-to-Use UI That Makes Monitoring Product Usage Simple"
5/5
What do you like best about Decodo (formerly Smartproxy)?

The UI/UX is very easy to use, and I can easily monitor my products’ usage and status. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

I’d like more flexibility with the subscription, especially when it comes to upgrades. My needs aren’t constant, so I’d like to be able to add some ISP, for example, without having to re-subscribe and pay the full price again. Review collected by and hosted on G2.com.

Altug T.
AT
Altug T.
Founder & Principal Engineer
Small-Business (50 or fewer emp.)
"Decodo Delivers Reliable US Residential Proxies with Fast Speeds and Easy API Integration"
5/5
What do you like best about Decodo (formerly Smartproxy)?

Decodo's residential proxy network has been reliable for US-targeted exit node routing. Success rates are consistently high, and connection speeds hold up well under real workload conditions. I use both the dashboard and API depending on the context — the API integration is straightforward, and the dashboard covers what you need without getting in the way. Had one support interaction which was handled without issues. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

City and state-level targeting is not available for residential proxies. Country-level selection works fine, but for US-based use cases that require more granular geo-targeting, this is a real limitation. Review collected by and hosted on G2.com.

Tin P.
TP
Tin P.
Sales Expert
Small-Business (50 or fewer emp.)
"Reliable Proxies That Just Work"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

Decodo is very reliable and easy to work with. The proxy network is stable, fast, and consistent across regions, which is critical for web data extraction at scale. Setup is straightforward, the dashboard is clean, and integrations with common scraping tools work without much friction. I also like the flexibility across different proxy types and the clear usage metrics, which make it easier to monitor and control costs. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Some advanced configurations and edge-case troubleshooting could be documented better, especially for more complex scraping setups. Pricing can feel a bit high at scale, and clearer guidance on choosing the right product tier upfront would help avoid trial-and-error. That said, these are more refinement issues than blockers. Review collected by and hosted on G2.com.

youcef B.
YB
youcef B.
E COMMERCE
Small-Business (50 or fewer emp.)
"Fast, Reliable Proxies That Work Great"
4/5
What do you like best about Decodo (formerly Smartproxy)?

the proxies i bought are working great, fast and reliable, i bought about 30 proxies in 3 months Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

the ui may be better to get improved, only this Review collected by and hosted on G2.com.