--- title: Decodo (formerly Smartproxy) Reviews meta_title: 'Decodo (formerly Smartproxy) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 644 reviews by the users' company size, role or industry to find out how Decodo (formerly Smartproxy) works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 644 scale: '5' date_modified: '2026-07-13' parent_category: name: Confidentiality url: https://www.g2.com/categories/confidentiality --- # Decodo (formerly Smartproxy) Reviews **Vendor:** Decodo (formerly Smartproxy) **Category:** [Proxy Network Software](https://www.g2.com/categories/proxy-networks) **Average Rating:** 4.6/5.0 **Total Reviews:** 644 ## About Decodo (formerly Smartproxy) Decodo (formerly Smartproxy) is the most efficient way to test, launch, and scale your web data projects. Recognized as the Best Value Provider for 4 years in a row for offering premium quality products, a user-friendly experience, and affordable prices, Smartproxy has served over 130K users, including Fortune 500 companies, solopreneurs, data scientists, developers, performance marketers, and other specialists. Decodo's (formerly Smartproxy) infrastructure features 5 proxy types, scraping API, and 4 free tools. With global coverage spanning 195+ locations, Smartproxy offers a pool of more than 125 million residential, datacenter, mobile, and static residential proxy IPs. Diverse proxy options, comprehensive scraping solutions, round-the-clock tech support, flexible payment methods, a public API, integration guides, and an easy-to-use dashboard are among the main reasons why Smartproxy is a leading provider in the proxy and web data collection industry. Key Decodo (formerly Smartproxy) offerings include: • 115M+ ethically sourced residential proxy IPs with #1 IP quality in the market. • Residential proxies with one of the fastest response times (\<0.6s) and one of the highest success rates (99.86%) in the market. • 10M+ mobile proxy IPs with the fastest response time in the market (\<0.5s). • 500K+ shared and dedicated datacenter proxy IPs with a rapid response time (\<0.3s). • Shared and dedicated static residential proxies from premium ASNs. • Site Unblocker – a proxy-like solution to extract web data without restrictions. • A Universal Scraping solution for search engine result pages, eCommerce platforms, and other websites. • Several free tools such as AI Parser with any plan subscription. • Global coverage with 195+ locations, including countries, cities, and US states. • HTTP(S) & SOCKS5 support. • Rotating or sticky sessions of 1, 10, 30, or 60 minutes or a custom value of up to 24 hours. • Award-winning 24/7 tech support. • Intuitive dashboard, detailed documentation, and an informative blog. • 99.99% uptime. • Flexible pricing with cost-effective rates per IP or GB. • Pay As You Go option – $3.5/GB for residential proxies & $4/GB for mobile proxies. • 3-day free trial for proxies & 7-day free trial for Scraping API. • 14-day money-back option. ## Decodo (formerly Smartproxy) Pros & Cons **What users like:** - Users commend the **helpful and responsive customer support** of Decodo, enhancing their overall experience with the service. (171 reviews) - Users find Decodo’s interface **exceptionally easy to use** , enhancing their overall experience and simplifying management tasks. (168 reviews) - Users praise Decodo for its **stable and efficient proxies** , ensuring consistent performance and quick issue resolution. (152 reviews) - Users love the **consistent IP quality** of Decodo, ensuring reliable connections and seamless performance across multiple platforms. (123 reviews) - Users commend the **amazing and helpful support** from Decodo, enhancing their overall experience with the service. (107 reviews) - Users praise the **reliability** of Decodo, as it consistently manages to handle tasks that others struggle with. (102 reviews) - Pricing (83 reviews) - Users value the **fast response time** of Decodo's customer support, ensuring quick solutions for their proxy needs. (79 reviews) - Easy Setup (78 reviews) - Performance (62 reviews) **What users dislike:** - Users express frustration over **proxy outages** that severely impacted service reliability and caused financial losses. (84 reviews) - Users find the **pricing issues** of Decodo challenging, especially for small-scale users needing flexibility and lower costs. (72 reviews) - Users find the **pricing can feel high** at scale, making it less accessible for smaller projects. (56 reviews) - Users wish for more **flexibility in plans** and the ability to check city-specific proxy options. (46 reviews) - Users face **IP limitations** as many proxies get blocked quickly and often become unstable or unavailable. (23 reviews) - Users experience frustrating **connection issues** with Decodo, including frequent downtimes and unreliable mobile proxies. (22 reviews) - Billing Issues (18 reviews) - Lack of Guidance (18 reviews) - Limited Features (18 reviews) - Poor Customer Support (18 reviews) ## Decodo (formerly Smartproxy) Reviews ### 1. amazing and easy to use UI **Rating:** 5.0/5.0 stars **Reviewed by:** shreeyansh n. | Freelancer and advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Decodo (formerly Smartproxy)?** I LOVE THE CUSTOMIZABILITY AND AMAZING CONSUTOMER SUPPORT AND THE PRODUCTS THAT THEY ARE OFFERING, CURRENTLY I AM USING THE residential ips and they have worked wonder for me so far and even when i am a bit confused about something their customer support is so fast and responsive and they are always their to help you **What do you dislike about Decodo (formerly Smartproxy)?** as of now there is nothing that i dislike and i think it will always be the first priority for me **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** decodo ip's that i have bought enable me to open mulltip-le instances at the same time and trust me when i say this it solves the problem completely and it has helped me a lot in saving time and increasing my efficiency. ### 2. Reliable and flexible mobile proxy service **Rating:** 5.0/5.0 stars **Reviewed by:** Khaled M. | Digital Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2025 **What do you like best about Decodo (formerly Smartproxy)?** I really like the speed and stability of Decodo’s mobile proxies. The connection works smoothly without interruptions, and the Pay-as-you-go option is perfect for testing or small-scale campaigns. It’s easy to manage IP rotation and monitor usage from the dashboard. **What do you dislike about Decodo (formerly Smartproxy)?** There’s nothing major to dislike, but it would be great if there were more Pay-as-you-go packages or an easier way to automate IP rotation. Overall, everything works very well and is worth the price. **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** Decodo helps me manage multiple IPs easily without getting blocked. The rotating mobile proxies give me better anonymity and more stable performance for my online campaigns. It also saves me a lot of time since I can control everything from one dashboard. ### 3. Blazing Fast Proxy with Hassle-Free Browsing **Rating:** 5.0/5.0 stars **Reviewed by:** Peace S. | Principal Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Decodo (formerly Smartproxy)?** I appreciate how fast the proxy is, and I also like that I don't have to deal with captchas the way I do when using my VPN. **What do you dislike about Decodo (formerly Smartproxy)?** When I first started using proxies, I was unfamiliar with how they worked and didn't come across any tutorials right away. However, I eventually found helpful guides on the Decodo Knowledge Hub. **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** It allows me to access websites using secure residential IPs, so I don't have to worry about being flagged as a bot. ### 4. Great Quality, High-Speed Proxies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Decodo (formerly Smartproxy)?** they provide great quality and high speed proxies **What do you dislike about Decodo (formerly Smartproxy)?** the dashboard for generating the proxies could use more formats, they dont give the one i use user:pass@host:port, so i need to use a formatter **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** helps me to keep my requests from being ratelimited on my tool ### 5. Best-in-Class Customer Support Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Decodo (formerly Smartproxy)?** The customer support is the best—I’ve had a really positive experience with it. **What do you dislike about Decodo (formerly Smartproxy)?** The only thing that i didn't like about the decodo is when i add a new proxy the proxy ports are automatically reassigned a new port based on the alphabetical order **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** its make the proxy more reliable because of their support ### 6. Easy-to-Use, Reliable Proxies with Fantastic Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Decodo (formerly Smartproxy)?** Decodo’s intuitive dashboard and seamless setup experience make managing proxies incredibly easy, even for someone with limited technical experience. Their proxies are highly reliable, with excellent uptime, which has significantly reduced downtime in my workflow. Above all, their customer support is outstanding, responses are quick, knowledgeable, and genuinely helpful, making the experience smooth from start to finish. **What do you dislike about Decodo (formerly Smartproxy)?** The only drawback I've encountered is the pricing, which feels slightly higher compared to other providers. However, given the quality and reliability of service provided, it still feels justified. It would be great to have more affordable entry-level options or discounts for longer-term plans, but this minor inconvenience hasn't overshadowed the overall positive experience. **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** Decodo helps me overcome IP blocks and geo-restrictions that previously limited my ability to effectively scrape web data and manage social media accounts. By providing reliable, rotating IP addresses, Decodo significantly boosts productivity by preventing bans or downtime, ensuring continuous operations and efficient workflows. This directly improves my overall business performance and operational consistency. ### 7. Easy to Use and Works Straight Away—Decode Is Far Better **Rating:** 5.0/5.0 stars **Reviewed by:** Gilberto J. | Retail Manager & Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Decodo (formerly Smartproxy)?** It is easy to use, I have tried two others company, and Decode is far much better, it works straight away. **What do you dislike about Decodo (formerly Smartproxy)?** I still can’t find anything I dislike. It is very good **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** Getting data from the Internet can be tough, so having an proxy provider makes it easier, and avoid bloks. ### 8. Great Experience Using Decodo’s Proxies **Rating:** 5.0/5.0 stars **Reviewed by:** Usama Z. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Decodo (formerly Smartproxy)?** I’ve been using Decodo’s proxies for the USA, and I’m genuinely impressed with their performance. The connection is fast and stable which makes my work so much smoother. Also the Plateform is easy to use. **What do you dislike about Decodo (formerly Smartproxy)?** The price is slightly on the higher side, but it’s totally worth it for the speed and stability you get. **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** Decodo helps me access geo-restricted content and gather data from US-based sources without any issues. The proxies are fast and reliable, which saves me time and ensures smooth performance for my projects. It’s made managing location-specific tasks much easier and more efficient. ### 9. High-Quality Scraping Tool with Great Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Decodo (formerly Smartproxy)?** I like the scraping tool and the pricing. It allows me to scrape almost all vendors, which is exactly what I need. **What do you dislike about Decodo (formerly Smartproxy)?** A bit pricier than competitors, but quality is worth it **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** Scrapes all vendors for my deals platform since I'm not an affiliate yet ### 10. Neat, Clean, Professional Proxies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Decodo (formerly Smartproxy)?** It's proxies are neat, clean and professional **What do you dislike about Decodo (formerly Smartproxy)?** It provide residential IPs, but sticky option is only for 24 hours, it should be for 7 days please **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** Decodo helps me using different profiles in a single platform, Thank You ### 11. Best service and quality proxies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Decodo (formerly Smartproxy)?** They are having a well design and easy to use UI to take care of your whole proxy operations. The best part is that you can have many of this proxies options on Pay as you Go so you don't need to paid a monthly subscription unnecessary. The mobile, residential and static residential are the services that we use for our marketing company. We are handling social media platforms for our clients and the quality of the proxies is good enough to avoid any banner conditions. The options to setup are many Socket5, 4, https, etc. We didn't find any issues on speed and also in connectivity persistency. SO we are very happy and we recommend this to our friends. I forgot to tell you that the prices are the best compared with their competition and we tested a lot of them before landing in this great services. Thanks **What do you dislike about Decodo (formerly Smartproxy)?** The support service is fast right on the spot with the chat service. Very professionals **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** we can handle our customers social platforms without any issue ### 12. Excellent Proxies with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Himal K. **Reviewed Date:** December 11, 2025 **What do you like best about Decodo (formerly Smartproxy)?** I use Decodo for a variety of IP-related tasks such as monitoring my website from multiple locations and ranking it, checking ping, SEO, watching for rate-limited issues, and monitoring bugs and glitches across various locations using their proxies and APIs along with X Browser. I really like their customer support and proxy quality. The initial setup was very easy, especially since I'm knowledgeable about proxies and also got additional insights from their Discord Server. It really has all good combinations. **What do you dislike about Decodo (formerly Smartproxy)?** Nothing to dislike. **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** Decodo helps me monitor websites, rank them, check pings, and handle SEO tasks effectively. It automates competitor monetization analysis and bypasses Captchas with quality proxies. Their APIs and X Browser help identify bugs across locations. ### 13. Reliable, Fast, and Great for Scaling My Projects **Rating:** 5.0/5.0 stars **Reviewed by:** Ian M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Decodo (formerly Smartproxy)?** What I like most about Decodo is how consistently reliable their proxies are, especially for large-scale scraping. The speed and uptime are solid, and the integration into my workflow was super smooth. I also appreciate the variety of endpoints and the flexibility it offers when I need to rotate IPs or scale up operations. Their recent rebrand didn’t affect service quality—in fact, it seems like they’ve doubled down on performance and support. **What do you dislike about Decodo (formerly Smartproxy)?** There’s honestly not much to complain about. **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** Decodo has helped me solve the constant blocks and rate limits I used to face when scraping websites for data. With their residential and ISP proxies, I can now run large-scale scraping operations without interruptions. It's also made it easier to manage outreach campaigns at scale without getting flagged. This has saved me a ton of time and allowed me to automate parts of my workflow more confidently. ### 14. Reliable and Easy-to-Use Proxy Service with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** FRANCISCO O. | engineer software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Decodo (formerly Smartproxy)?** I like how easy Decodo is to use and how reliable it feels. The dashboard is clear, everything loads fast, and the proxy setup doesn’t take much time. I also like that they keep adding features without making things complicated **What do you dislike about Decodo (formerly Smartproxy)?** Sometimes the prices feel a bit high compared to other services, especially for smaller projects. Also, some tools or settings could use a bit more explanation for new users. But overall, it’s a solid service once you get used to it. **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** I can manage multiple accounts or sessions without them getting flagged or locked out, because the service makes my traffic appear more “normal”. ### 15. Fast Stripe Funding & One-Click Proxy Setup, But Limited Proxy Stacking **Rating:** 3.5/5.0 stars **Reviewed by:** Bori O. | Co-host Airbnb/VRBO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Decodo (formerly Smartproxy)?** Funding my account wallet with stripe is quite fast and easy. And I can easily buy and set up my proxys with a single click **What do you dislike about Decodo (formerly Smartproxy)?** You can’t stack some proxies, you have to buy a totally different stack **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** Using proxies to manage multiple accounts across different timezones. I can easily delegate access to my team ### 16. Decodo’s Robust UI, Wide Proxy Geolocations, and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Decodo (formerly Smartproxy)?** Decodo offers a robust user interface, a broad selection of proxy geolocations, and highly responsive customer support. Overall, it’s been easy to use and well supported. They are easy to use, implement and integrate into my workflows. I use them often. **What do you dislike about Decodo (formerly Smartproxy)?** Having to go through a very informal "application process" in order to be able to utilize UDP layer on SOCKS5 proxies. **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** Providing quality, clean and responsive proxies that are used and integrated into my regular development workflows. ### 17. Responsive Support, But Proxy IP Trust Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Andre M. | Safety Team Lead , Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Decodo (formerly Smartproxy)?** Swift customer support that handled my issue in real time. The dashboard is pretty clear & straightforward to use. **What do you dislike about Decodo (formerly Smartproxy)?** Proxy IP's had low trust score on IPQS & Scammalytics **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** I was looking for a dependable proxy service to operate several bots that continuously scrape information and deliver it to multiple clients. At first, I was dissatisfied because my NL proxies experienced an outage, which significantly affected my operations. Fortunately, support was able to resolve the problem, and after that, everything worked smoothly. ### 18. High-Quality Proxies That Rival the Best **Rating:** 4.0/5.0 stars **Reviewed by:** will a. | Sofware engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Decodo (formerly Smartproxy)?** Decodo has almost everything brightdata has, I use it very often, the proxies are high quality (we avoid the intrusive captchas). They have speed (good connection) and there are plenty of proxies to choose from. Integration is easy. One very important good thing that they provide is that they don`t impose high level kyc for us to use all the features, like brightdata. The suppport is really good, its 24/7 and instant. **What do you dislike about Decodo (formerly Smartproxy)?** Sometimes, rarely, we have to rotate to high ports so that the request goes through. Some websites need to be unblocked **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** Decodo is providing high quality proxies to make viable the process of data extraction at scale. ### 19. Residential Proxies required for Reddit **Rating:** 4.5/5.0 stars **Reviewed by:** Sabina A. | Freelance SEO writer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Decodo (formerly Smartproxy)?** The best part of using Decodo was its clean and easy-to-use interface and dashboard. Everything was straightforward to understand. I was able to quickly pull the proxies I needed with a few clicks and then check them with the Proxy Checker, which is a lifesaver. Also, whenever I needed help, the customer support staff through the chatbox were so patient and nice. I did not understand many technical issues, but they helped me understand and walked me through the whole process when I was setting up. **What do you dislike about Decodo (formerly Smartproxy)?** I can't really think of anything that I specifically dislike. I think it's a really easy-to-use platform, and anyone who is just starting to use proxies can benefit. I would just suggest that maybe there be an article with a step-by-step walkthrough of how to use the proxies in an anti-detect browser and how to put them in the proxy checker before using them. **What problems is Decodo (formerly Smartproxy) solving and how is that benefiting you?** It is helping me manage multiple accounts smoothly without any problem of IP detection. ### 20. Worst Support & Development Team **Rating:** 0.0/5.0 stars **Reviewed by:** Çağdaş D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Decodo (formerly Smartproxy)?** They answered support at least but that's all. **What do you dislike about Decodo (formerly Smartproxy)?** So basically Amazon has features section for each product. And decodo has an amazon integration which we wanted to use. But the problem is Decodo giving this "Features" list as an single text. I've wrote this to customer support that they should fix their scrapper and provide array instead of "string" because it is also an