--- title: Decodo (formerly Smartproxy) Reviews meta_title: 'Decodo (formerly Smartproxy) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 783 reviews by the users' company size, role or industry to find out how Decodo (formerly Smartproxy) works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 783 scale: '5' date_modified: '2026-11-05' parent_category: name: Confidentiality url: https://www.g2.com/categories/confidentiality ---

Decodo (formerly Smartproxy) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the personable and helpful customer support of Decodo, ensuring quick resolutions to their queries. (187 mentions)
Users find Decodo's interface extremely easy to use, enhancing their overall experience with seamless navigation. (179 mentions)
Users value the reliable and efficient proxies of Decodo, appreciating their stability and excellent speed across locations. (163 mentions)
Users commend the reliable and fast IP quality of Decodo, enhancing their experience with seamless connectivity. (128 mentions)
Users highlight the exceptional support at Decodo, praising the helpful and personable chat assistance provided. (118 mentions)
Users experience significant proxy issues during Decodo's outages, causing frustration and disruption to their projects. (89 mentions)
Users find the pricing issues with Decodo challenging, especially for small-scale users needing flexible plans. (81 mentions)
Users find the pricing to be high when scaling usage, particularly for multiple projects or heavy traffic. (65 mentions)
Users find limitations in flexibility and city-specific proxy selection, impacting their overall experience with Decodo's services. (48 mentions)
Users face IP limitations with frequent downtimes and blocks, impacting the reliability of Decodo's service. (26 mentions)

5 Pros or Advantages of Decodo (formerly Smartproxy)

5 Cons or Disadvantages of Decodo (formerly Smartproxy)

Decodo (formerly Smartproxy) Reviews (783)

Reviews

Decodo (formerly Smartproxy) Reviews (783)

4.6
783 reviews
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Namdi A.
NA
Namdi A.
Real Estate Wholesaler
Small-Business (50 or fewer emp.)
"Decodo’s Customer Care Is Exceptionally Responsive"
5/5
What do you like best about Decodo (formerly Smartproxy)?

One thing I appreciate the most about Decodo is your customer care responsiveness. I've had occasions where I needed assistance with the product and I got the best attention and solutions. Customer service is tea. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Nothing to be honest. I only recently had issues with the US IPs because of a service disruption but customer care helped me manage that. Review collected by and hosted on G2.com.

Julio Cezar  d.
JD
Julio Cezar d.
Assistente administrativo
Small-Business (50 or fewer emp.)
"Reliable Proxies"
5/5
What do you like best about Decodo (formerly Smartproxy)?

Decodo has been a reliable and easy-to-use proxy solution for my projects. The dashboard is intuitive, setup is quick, and the connection speeds are consistently fast and stable. I also appreciate the clear documentation and responsive support team. Considering the performance and reliability, it offers excellent value for the price and has become an important part of my workflow. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Overall, I'm very satisfied with the platform. The only suggestion I have is to continue expanding the available features and making the interface even more streamlined as the platform evolves. Review collected by and hosted on G2.com.

DS
Daniel S.
Director
Small-Business (50 or fewer emp.)
"Decodo Residential Proxies: Fast, Reliable, and Seamlessly Avoids Blocks"
5/5
What do you like best about Decodo (formerly Smartproxy)?

Man, those Decodo residential proxies straight-up crushed it for me. I was honestly blown away at how smoothly everything ran compared to the usual headaches with other providers. They pull from this massive pool of real home internet connections — over 115 million IPs across pretty much every country you can think of. So every request looked like it was coming from a normal person chilling at home instead of some obvious server. Websites just trusted it without a fight.

That authenticity killed off almost all the bans, CAPTCHAs, and random blocks that used to wreck my flows. I could run long sessions for hours or days without getting slapped down. Speeds were consistently solid (usually under a second), uptime was basically flawless, and the whole thing just kept delivering. City-level targeting made geo-specific work effortless, the IP reputation was strong, rotation was seamless, and integration was stupid simple whether I was scraping data, managing accounts, or whatever.

On top of that, their customer support was genuinely helpful when I hit a snag setting up a new browser configuration. I reached out, explained the connection issue, and they jumped on it fast with clear steps and tweaks that got me back online quick — no corporate runaround, just real people who knew their stuff.

Pricing was another big win. Super flexible plans let me scale up or down without feeling locked into something oversized, which kept things budget-friendly while I tested and grew my usage.

I haven’t dug super deep yet, but it also feels like there might be some smart AI optimization under the hood for routing and session management — that could explain why the performance stayed so reliable even under load. Still need to look into that more, but it’s impressive either way.

Bottom line? These proxies saved me a ton of time and frustration, boosted my success rates like crazy, and actually got out of my way so I could focus on the real work. If you’re doing anything that needs to stay under the radar, stay fast, and just work reliably, Decodo is the real deal. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

There was one time when I needed very specific location targeting and Decodo couldn’t quite deliver. That said, it was a 1-in-30 kind of situation, so I haven’t lost any sleep over it—everything else worked so well that it hardly even registered. Review collected by and hosted on G2.com.

SS
Saad S.
Freelancer
Small-Business (50 or fewer emp.)
Originally submitted 10/22/2026
"Great-Value Proxies and Support"
4/5
What do you like best about Decodo (formerly Smartproxy)?

I use Decodo to help with my work, like managing multiple social media accounts. I like the pricing with discount codes and their support. I also like the shared static IPs because they’re good value for money, and I switched because of Decodo’s IP reputation. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

I found the initial setup a little harder than Data Impulse, but it was still worth trying. I haven’t experienced any other issues so far. Review collected by and hosted on G2.com.

奇 .
奇
奇 .
Manager
Small-Business (50 or fewer emp.)
"High IP Purity That Strengthens Risk Control for Overseas Expansion"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

The IP purity they provide is really high. For a company like ours that's just starting to do business overseas, it has saved us a lot of trouble with risk control. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The only downside is that the price is a bit on the high side. It would be great if it could be a little cheaper. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Polished UI and Reliable Residential Proxies, Plus a Helpful Free Trial"
4/5
What do you like best about Decodo (formerly Smartproxy)?

The UI feels polished, and the residential proxies work as expected, speedy and without any issues, as well as appear in the right regions as expected. It's a bit pricey, but it's for a very solid service. I love how they offer a free trial for each service, so you can actually test for yourself and see the quality of the proxies before you pay, rather than paying for something you don't know the quality of, which is what I disliked about other services. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The services are unfortunately very pricey Review collected by and hosted on G2.com.

Jhan M.
JM
Jhan M.
Diseñador gráfico autónomo
Mid-Market (51-1000 emp.)
"Decodo Delivers Quality Proxies at Affordable Prices"
5/5
What do you like best about Decodo (formerly Smartproxy)?

What I like most about Decodo are the prices; they are very affordable for their proxies, which are of good quality. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

There's nothing I don't like, but perhaps they should improve the design of their website a little. Review collected by and hosted on G2.com.

Joel N.
JN
Joel N.
Founder
Small-Business (50 or fewer emp.)
"Decodo’s Reliable, Reasonably Priced Dedicated ISP Proxies with Flexible Small Orders"
5/5
What do you like best about Decodo (formerly Smartproxy)?

I use decodo for their dedicated ISP. I like them cause they're reasonably priced and reliable. Haven't had issues with them thus far. Additionally, if you're part of a small team or on your own, decodo allows you to buy a small amount of proxies instead of large bulk orders like other providers so you can really tailor the service to whatever you're doing. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

1 - when you cancel a plan, you cant reactivate it. i wish there was an option to do so.

2 - signing in with google sometimes takes 2 or 3 tries for some reason. Review collected by and hosted on G2.com.

NN
Noham N.
Auto Entrepreneur
Small-Business (50 or fewer emp.)
"Reliable Proxies, Easy to use and Super Responsive Support"
5/5
What do you like best about Decodo (formerly Smartproxy)?

Really easy to use through the web browser extension, it was also really easy to integrate into my proxy cleaner script with Decodo API

Cheapest proxy on the market for this quality, I never had any bug while working with the proxy

And the support is really reactive, I still had a bit of credit left when my credit was about to expire/renew and they added me another week for free! Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Rotating residential proxy only have monthly plan, so the proxy expire at the renewing. I would love to get a bigger plan that I could've used for a longer time without worying about it expiring Review collected by and hosted on G2.com.

II
Ibrahim I.
IT Manager
Small-Business (50 or fewer emp.)
"Flexible Proxy Options with a Straightforward Dashboard"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

What I like best is the flexibility Decodo gives means several proxy types and let me to choose specific location and either rotating or sticky so it is easy to match the setup to what I am trying to do I also like that the dashboard is straightforward and doesn't feel over complicated Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

There are white few options settings so it can take a few little time to figure out the best setup when someone is new to it. Review collected by and hosted on G2.com.