--- title: Decodo (formerly Smartproxy) Reviews meta_title: 'Decodo (formerly Smartproxy) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 783 reviews by the users' company size, role or industry to find out how Decodo (formerly Smartproxy) works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 783 scale: '5' date_modified: '2026-11-05' parent_category: name: Confidentiality url: https://www.g2.com/categories/confidentiality ---

Decodo (formerly Smartproxy) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the personable and helpful customer support of Decodo, ensuring quick resolutions to their queries. (187 mentions)
Users find Decodo's interface extremely easy to use, enhancing their overall experience with seamless navigation. (179 mentions)
Users value the reliable and efficient proxies of Decodo, appreciating their stability and excellent speed across locations. (163 mentions)
Users commend the reliable and fast IP quality of Decodo, enhancing their experience with seamless connectivity. (128 mentions)
Users highlight the exceptional support at Decodo, praising the helpful and personable chat assistance provided. (118 mentions)
Users experience significant proxy issues during Decodo's outages, causing frustration and disruption to their projects. (89 mentions)
Users find the pricing issues with Decodo challenging, especially for small-scale users needing flexible plans. (81 mentions)
Users find the pricing to be high when scaling usage, particularly for multiple projects or heavy traffic. (65 mentions)
Users find limitations in flexibility and city-specific proxy selection, impacting their overall experience with Decodo's services. (48 mentions)
Users face IP limitations with frequent downtimes and blocks, impacting the reliability of Decodo's service. (26 mentions)

5 Pros or Advantages of Decodo (formerly Smartproxy)

5 Cons or Disadvantages of Decodo (formerly Smartproxy)

Decodo (formerly Smartproxy) Reviews (783)

Reviews

Decodo (formerly Smartproxy) Reviews (783)

4.6
783 reviews
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Edward D.
ED
Edward D.
IT Manager
Small-Business (50 or fewer emp.)
"Residential Proxies Worldwide That Work When VPNs Can’t"
5/5
What do you like best about Decodo (formerly Smartproxy)?

They really have a special product because you can choose residential proxies and from all parts of the world. When you can't move forward using a usual VPN datacenter IP, this product worked wonders. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

Sometimes the residential endpoints are slow or have to reconnect often, but they explain that sometimes this is to be expected since they are relying on users who have the service active at their home or on their cell phone. Review collected by and hosted on G2.com.

Md Y.
MY
Md Y.
Freelance Developer
Small-Business (50 or fewer emp.)
"Great IP quality and reliable support"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

The thing I like most about Decodo is their customer support — they respond quickly and are genuinely helpful whenever I have an issue. On top of that, the IP quality is excellent, which makes a big difference for the affiliate work I use it for. I've been using it regularly for the past 2-3 months and haven't run into any major issues. Overall it's been a reliable and satisfying experience. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

One thing I don’t like is that there are some geo-restrictions, and a few sites end up getting blocked. To unlock access or fix those blocks, they require ID verification, which I’m not really comfortable with. I feel like this step could be simpler, or at least optional in some cases. Review collected by and hosted on G2.com.

CAR F.
CF
CAR F.
Independent Steam Game Developer
Small-Business (50 or fewer emp.)
"Fast Support, But the AI-Like Communication Feels Impersonal"
5/5
What do you like best about Decodo (formerly Smartproxy)?

The UI is very clean, and overall it feels quite smooth to use. Customer service response speed is indeed very fast, though the communication experience feels more like interacting with an AI rather than a real person. Performance is decent, and the ISP quality in the US is also quite good. Pricing is reasonable, and overall it's very affordable. Some integrated features in the product, such as web crawling, are well implemented, and the overall quality is satisfactory. The AI-powered customer service handles requests quickly, and the transfer speed is also fast. It comes with free proxies integrated, and the speed is decent. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The customer service feels like a bot. The IPs assigned on the first try weren't very good, but I swapped a few and they were acceptable. Most importantly, Stripe payment is not supported, which is quite frustrating, though it's understandable since it's ultimately for compliance/legitimacy reasons. Review collected by and hosted on G2.com.

Joy R.
JR
Joy R.
AI trainer
Small-Business (50 or fewer emp.)
Originally submitted 8/17/2026
"Easy Setup and Location-Specific Static IPs"
4/5
What do you like best about Decodo (formerly Smartproxy)?

The proxy service was easy to set up, and I was able to select individual IPs based on specific locations when purchasing the service. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

One limitation I experienced was that after purchasing individual static IPs, I could not change the location of one existing IP. I had selected two IPs in New York and one in Boston, but later wanted to change one New York IP to Texas and was unable to do so. I also found that different IP geolocation websites sometimes reported different locations for the same IP, making it difficult to verify the exact city-level location. Review collected by and hosted on G2.com.

Lauren S.
LS
Lauren S.
Full-Stack Developer
Computer Software
Small-Business (50 or fewer emp.)
"Great Value for Money with a Reliable, Fast Proxy Network"
5/5
What do you like best about Decodo (formerly Smartproxy)?

The biggest thing I like about Decodo is that I genuinely feel like I get what I pay for. The pricing is reasonable for the quality of the proxy network, and I haven't felt like there are hidden tactics or unexpected limitations designed to squeeze more money out of me.

The connection quality and speed have also been consistently good for my use case. The network is reliable, and I can actually use the proxies without constantly dealing with slow connections or failed requests.

I've been using Decodo for about a year now, and the overall value for money is probably what stands out the most. It feels like a straightforward service: you pay for a plan, you get access to a solid proxy network, and it works. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The main thing I dislike is the login experience. I find it frustrating having to log in again after restarting my PC. I'd prefer a longer-lasting session, or at least an option to simply use an authenticator code when reauthentication is required.

Other than that, I haven't had any major issues with the service itself. Review collected by and hosted on G2.com.

Kish S.
KS
Kish S.
Analyst
Small-Business (50 or fewer emp.)
"Easy-to-Use Proxy Service with Flexible IP Replacement"
5/5
What do you like best about Decodo (formerly Smartproxy)?

It is very easy to use and the proxies are good. I am not facing any issue. I like their plan of a number of proxies and we can just replace anyone if we want to. On other platforms we have to get a new one every time we need to get a new IP. Overall I am happy and satisfied with Decodo proxies. I think that is the one to go for me for my future purchases. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

One issue I’ve noticed is that when we replace an IP, the port sometimes gets reshuffled automatically, so we have to be careful and double-check which port type is assigned. If the old IP used a specific port, it would be great if the replacement IP stayed on that same port as well. Review collected by and hosted on G2.com.

William K.
WK
William K.
Artificial Intelligence Specialist
Small-Business (50 or fewer emp.)
Originally submitted 3/1/2026
"Affordable and Reliable Proxy Solutions"
5/5
What do you like best about Decodo (formerly Smartproxy)?

I use Decodo to purchase proxies which help me gather educational information about different regions. I find Decodo's reliability and affordability unmatched. Their customer service is impressive; once I purchased the wrong proxies, and the assistant quickly reached out to solve my issue, even following up to ensure customer satisfaction. I appreciate the convenience of their support – just a click away, and I’m connected to an agent in no time. The platform's easy setup allows me to navigate without needing a guide. The competitive pricing, especially for dedicated proxies, made the switch from other products a no-brainer for me. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

They serve my needs i have nothing to dislike about them Review collected by and hosted on G2.com.

Umut B.
UB
Umut B.
Manager
Computer Software
Small-Business (50 or fewer emp.)
"Reliable Performance, Generous Data, and Truly Helpful Support"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

Reasonable prices and, most importantly, a support team you can always easily reach out to for assistance. They’re always genuinely helpful. On top of that, they make our work easier with generous data allowances in the services they offer. Since we started using their service, we’ve consistently enjoyed ideal and stable performance and internet speeds. Best of all, their website is very easy to use—it’s sleek and simple—and integrating their proxies into our systems took just two minutes. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

I haven't had any problems yet.Since I haven’t had any issues since I started using it, I can’t say there are any aspects I don’t like right now. But they could make the data limit unlimited—it says there might be a slowdown after 10 TB. Review collected by and hosted on G2.com.

Yousuf A.
YA
Yousuf A.
Founder
Small-Business (50 or fewer emp.)
"Top-Tier Proxy Quality and Unmatched Connection Stability"
4.5/5
What do you like best about Decodo (formerly Smartproxy)?

Decodo delivers exceptional IP pool quality and consistently stable connections for high-scale operations. What stands out most is the seamless API integration and dependable proxy rotation across global GEOs. The proxy dashboard is clean and intuitive to navigate, which makes generating IPs straightforward and hassle-free. Fast response times and reliably consistent uptime have noticeably improved our workflow efficiency, with no interruptions so far. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The entry-level pricing for high-bandwidth usage could be a bit more flexible for growing teams. Additionally, having slightly more granular location targeting filters (like city or ISP-level filters) out of the box in the main dashboard without needing complex API configurations would be a great enhancement. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
Originally submitted 10/28/2026
"Easy Proxy, security weak & Reminder Text Improvement, Proxy pool need to reshuffle with clean IP"
3.5/5
What do you like best about Decodo (formerly Smartproxy)?

clean dashboard, which makes the onboarding process and purchasing workflow effortless. It is very easy to select the exact plan we need, from different types of proxies (Residential, Datacenter, Mobile, and dedicated ISP proxies) for different usage scenarios.

The flexible plans deliver great value for money and strong return on investment because we only pay for what fits our specific needs. The proxy performance is consistently fast with high uptime and low latency. Easy set up integrations with third-party tools, browser extensions, and custom scripts using their API.

Additionally, their AI and smart routing intelligence help avoid blocks automatically during data collection, and whenever we have questions, 24/7 customer support team backup us. Review collected by and hosted on G2.com.

What do you dislike about Decodo (formerly Smartproxy)?

The topup option didnt add on the date for the subscription, the words of reminder too small, i had misorder on this. Luckily your customer service able to help to solve this issue. And i had been steal proxies 3-5gb after i purchase, suddenly got ppl use my IP to run others side that i didnt run Review collected by and hosted on G2.com.