Cyara Platform Features

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Ensure the model understands the nature of the customer request and inquiry so that it can respond as accurately as possible

Diagnose the source of failures, distinguishing between model errors and technical issues.

Report on AI-specific KPIs, conversation themes, and business outcomes like containment rate.

Analyze 100% of live AI conversations in real-time to monitor for immediate failures.

Track AI accuracy, intent recognition, safety, and hallucinations against defined rules.

Use simulated user interactions to find model edge cases and stress test performance.

Assess the quality and stability of the underlying communication channels, such as phone networks.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Creation, administration, and evaluation of assessments or tests

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Uncovers vulnerabilities of the system and determines whether system data and resources are protected from possible intruders

Allows developers to run the same test over and over again using different values

Graphical representation of data

Import and export data to and from software applications

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Consistent way of encoding multilingual text that enables the exchange of text data internationally

Observe and track the demand, usage, progress or quality of a system, product, or user

Organize and manage the accomplishments and development of employees or performance of applications or systems

Active reporting of data and metrics

Record and follow the progress of every issue

Allows developers to check if their applications/web browsers are running as expected.

Monitor and track bugs and issues in the system.

Track and manage adherence to policies for any service, product, process, or supplier

Copy and paste test cases in order to use the same tests in different suites and plans

Enables creation, management, and tracking of product requirements & features during product production/development

Organize test cases into hierarchical test plans

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Technique where run time behavior of software under test is checked against predictions made by a model

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Identify and respond to unexpected problems or failures (ie. "negative events")

Systematic evaluation of various aspects of a project or service to prevent defects or issues

Track revisions and updates made to files and navigate between different versions

Track and document all activities across devices, networks, and other systems

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Software testing technique by which we can check the defects in software without actually executing it

Assess the performance and functionality of software by testing against predefined requirements and specifications

Active monitoring of systems, applications, or networks

Alter the layout and content of reports

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Scripting technique that uses data files to contain the keywords related to the application being tested

Ability to create, review and approve test scripts

Manage and store data in a database

Create, design and manage workflows for repetitive tasks

Use AI to generate content in the form of text, images, videos, etc.

Provides a channel for team members to share media files, communicate, and work together

Assemble applications and processes by dragging over and arranging pre-built components

Provides developers with actionable insight after running tests.

Maintains a thorough history of test logs for future reference and analysis.

Grants developers granular control to define tests and test parameters.

Allows developers to automate a wide variety of test types according to need.

Monitors web-content ensuring all assets and resources are displayed as intended, alerting administrators as issues arise.

Alert over email, text, phone call, or more to multiple parties.

Provides information related to unnecessary spending and unused resources relating to their digital offerings.

Automatically assigns relevant followup tasks and notifies appropriate team members of status after testing.

Runs tests automatically and reliably according to the parameters and frequency defined.

Tests completely and thoroughly to minimize developer workload.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Run multiple tests simultaneously in different environments or parts of the code base

Generates alerts for whenever a website or application goes down, experiences an error, makes a major change, or other events.

Provides tools to track and measure application or website performance.

Track problems and manage resolutions related to end-user experience issues.

Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste.

Provides users with real-time information on how individuals are using accessibility accomodation tools to interact with the site or application.

Tracks application and infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste.

Allow administrators to gain valuable insights related to end-user behavior.