CWILL Post-Purchase Reviews & Product Details

I like that ParcelWILL handles shipping tracking for my customers automatically. I don't have to send my customers updates about their packages, which is a huge relief. The app works so smoothly that I almost forget I have it. There isn't anything wrong, and everything runs smoothly. It's great because I am busy with other tasks in my business and don't want to worry about this aspect. The initial setup was very easy and took only a few minutes. Review collected by and hosted on G2.com.

Let the template be more clear in the first view when you press on the ParcelWILL app Review collected by and hosted on G2.com.

ParcelWILL makes it easy for my customers to track their orders, and it also lets me monitor all shipments from one clear, easy-to-use dashboard. Review collected by and hosted on G2.com.

The pricing can become expensive as order volume grows, and there are limited plan options between the lower and higher tiers. Review collected by and hosted on G2.com.

I find the support amazing, and CWILL Order Tracking is a go-to for all my stores. I value the integrations, and the initial setup was extremely easy. Review collected by and hosted on G2.com.

I needed a custom plan for the tracking option, and the integration plan is too expansive. Review collected by and hosted on G2.com.

I appreciate ParcelWILL for its good tracking and customer service. The tracking tool allows my customers to track their orders without any issues, as they can conveniently look up their orders inside of the extension. It's also really easy to set up, just install it, and it works perfectly. I think ParcelWILL is the best compared to others I've tried. Using it with my small team is really straightforward and effective. Review collected by and hosted on G2.com.

Nothing is wrong Review collected by and hosted on G2.com.

user-friendly. customer service is easy to talk to and efficient. they respond right away and find solution Review collected by and hosted on G2.com.

all good so far no complains Review collected by and hosted on G2.com.

I find ParcelWILL very effective as it provides a clear overview quickly. I also appreciate that it works in conjunction with Shopify, which is a significant benefit for my operations. The ease of use stands out for me, making it uncomplicated and straightforward to operate. Additionally, the initial setup process was quite easy, as I could learn by watching YouTube. Overall, I have no complaints about using ParcelWILL. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I use Parcel Panel to provide my customers with a clean, fast, and transparent order tracking experience. It drastically cuts down the number of 'where is my order' messages and offers customers a smooth tracking experience. I like the branded tracking page, automatic notifications, and custom tracking which make the post-purchase experience look more professional, build trust, and reduce support work. These features allow customers to track their orders without contacting customer support, making the brand look more premium, reducing workload, and increasing overall customer satisfaction. The initial setup was very easy and the team was very helpful. Review collected by and hosted on G2.com.

Some customization could be more flexible, for example, being able to delete a step from the shipping that can be repetitive for customers. Review collected by and hosted on G2.com.

I use ParcelWILL as a tracking application for the orders from my online store. I like all the features and the ease of use that ParcelWILL provides. The software greatly helps improve the customer experience by allowing them to see where their order is and hiding Chinese information. The initial setup was made easier because I watched a video. Review collected by and hosted on G2.com.

I like everything Review collected by and hosted on G2.com.

Its simplicity, with the added ability to modify it for simple aesthetics. Review collected by and hosted on G2.com.

I haven't come across any big dislikes yet. It seems to do the job I need to to very well. Review collected by and hosted on G2.com.

I like that Parcel Panel provides a single tracking webpage without any ads, offering all the necessary information for our customers. It's great that it separates first and final mile carriers, which many other tracking websites don't do. This is a huge plus when shipping through multiple carriers. The support is really helpful, and the setup was easy. Review collected by and hosted on G2.com.

As our packages are being handled by more than one carrier, usually the last mile carrier is assigned as the first mile carrier. I am asking for this help to change it on their side a lot, but the system is still learning. I would prefer to change it manually, as chatting with support also takes time. Review collected by and hosted on G2.com.