Customer Direct Pricing Overview

Customer Direct's pricing model is designed for businesses that need outsourced contact center or BPO support without committing to a one-size-fits-all rate. Programs start with a $199/month virtual receptionist package, no setup fees, no long-term contract, no minimum size. Larger programs are priced one of three ways: per-minute for variable, overflow, or seasonal work; per qualified lead or booking for outcome-based programs like sales and lead generation; or per productive hour for a dedicated team handling ongoing, complex operations. Unlike most call centers, every program includes Auto-QA and Conversation Intelligence at no extra cost, so 100% of calls are analyzed for quality and business insight, not just a small sample. Pricing can also combine models within a single program as needs evolve.