Custom Charts for Jira and Confluence Reporting Reviews & Product Details

It is said a pictorial representation is hundred times better than textual representation of data. The wide variety of gadgets for pictorial representation for each sprint and tracking information related to load and risk managements etc are very impressive. It makes people from management who do not understand much of technical stuff easy to understand presented data. Initially we used Excel for this but since we use Jira we switched to this product and now it's a real time saver and easy. Review collected by and hosted on G2.com.

The customization part needs some getting used to. It would be better if proper API and interface to create customization using scripts is provided. But with current available features also I don't have any complaints. Review collected by and hosted on G2.com.

As a Customer success manager, Custom charts enable me to visualise important data related to customer success metrics, such as customer satisfaction scores, retention rates, adoption trends, or support ticket volumes. These visual representations provide valuable insights and help identify patterns, outliers, or areas that require attention. We can track key performance indicators (KPIs) and metrics in real-time with custom charts. This allows for proactive monitoring of customer health, early detection of potential issues, and prompt intervention to ensure customer success and satisfaction.

We create and share charts with internal stakeholders, such as sales teams, product managers, or executives, to align on customer success goals, showcase progress, and drive cross-functional collaboration. Review collected by and hosted on G2.com.

Creating and configuring custom charts requires technical expertise or familiarity with Jira and Confluence APIs, macros, or add-ons. As a CSM without a strong technical background, I find setting up and customising charts challenging. Review collected by and hosted on G2.com.

Custom Chart in JIRA and Confluence is great tool for analysis purpose. It is easy to create charts and have so much options when it comes to designing. It is easy to use Review collected by and hosted on G2.com.

People who are new to this platform might face difficulty using this option but it is easy to learn and we can use help option to explore and understand. It is not a big issue Review collected by and hosted on G2.com.

It is very easy to create the charts that they support. and it works perfectly in most browsers. I have used it with confluence and works like a charm Review collected by and hosted on G2.com.

I would have liked a lot more customizations. I would be able to group on custom queries Review collected by and hosted on G2.com.

It is the best chart and analytics tool ever built to support the customers and we can monitor the growth of the organization and also the user interface is very good Review collected by and hosted on G2.com.

some it glitches and the charts won't show properly and also the analytics data is wrongly calculated but this can be improved with the new version update of the tool Review collected by and hosted on G2.com.

The possibility to create any type of charts to have a quick overview of your data is extremely useful. It is a really customizable experience. Review collected by and hosted on G2.com.

I can't find anything special that I dislike about it. So far it has been really practical for the reporting. Review collected by and hosted on G2.com.

Jira is a really easy to use when working and trying to have an issue resolved. Review collected by and hosted on G2.com.

Sometimes, depending on the issue can take some time to resolve. Review collected by and hosted on G2.com.

Ease Of Use. Simple Commands. Efficient Results Review collected by and hosted on G2.com.

There is nothing that I dislike about Jira and Confluence Reporting Review collected by and hosted on G2.com.

The features and the storage spaces are good to use Review collected by and hosted on G2.com.

Some times when ever we typing data for long time it been idel can't able to change or save.

Once reload it ask to type the data agian. Review collected by and hosted on G2.com.

It is very easy to use, like clicking just a few steps to customize the report as per the Jira and confluence records, this gives outputs. Review collected by and hosted on G2.com.

So, after creating the custom report, this gives lots of unnecessary options or things in a report, which we do lots of extra work on. Review collected by and hosted on G2.com.