Crystal Features

Offers a chatbot to initiate and carryout inital conversations with prospects and leads.

Automatically calculates which leads are the most likely to become a customer.

Automatically contacts all leads.

Utilizes natural language processing to set up meetings.

Manages sales opportunities through their full lifecycle from lead to order, tracking stages, values, and close probabilities across pipelines by individual rep, team, region, and company-wide

Automates the entry of collected data.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Set up connections to third-party platforms to improve business processes

Manage the process of planning and scheduling meetings, including agenda creation

Track and manage schedules and meetings via an integrated calendar

Store, manage, and track all electronic documents in a centralized location

Manage, organize, and store contact information

Create, manage and track all task activities and progression

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Allow users to create, edit, and sort multiple notes

Define, track, and/or automate sales activities and sales processes

Manage, store and organize emails within the system or via third-party apps

Provides real-time coaching to sales representatives.

Tracks and analyzes sales representative performance.

Track delivered, received, and opened emails

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Measure return on investment and leverage data to predict profitability of future projects.

Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.

Provides analytics tools that reveal important business metrics and track progress.

Automates some or all operation related tasks.

Tools that screen candidates for aptitude, personality, and essential work and job-related skills.

Provides detailed reports with filter options to sort, compare, and analyze candidate results.

Portal lets employers and candidates log into the system and view assessment results.

Uses emotional intelligence to inform questions and asses how well a candidate fits within a team or role.

Contains questions designed to test logical reasoning or problem-solving skills.

Bases questions on the "Big Five" personality traits to see how well a candidate fits into a role.

Contains tests with psychometric questions that evaluate candidates based on how a candidate's personality and aptitude allows them to perform the role.

Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Create tools to measure student retention of learning material and lessons

Researching and validating a person's criminal, educational, job or financial records

A set of pre-made tests offered by a third party

Is consistently available (uptime) and allows users to complete tasks reliably.

Provides analytics tools that reveal important business metrics and track progress.

Contains application performance monitoring capabilities.

Interact with data visualization elements, such as charts and graphs, to drill down into data

Is accessible from a mobile device and by users on the go.

Contains in-application messaging abilities.

Contains a video assessment/recording feature for users to answer questions candidly.

Provides a simulation using digital or VR methods to assess how a potential employee performs tasks in real time.

Set up connections to third-party platforms to improve business processes

Presenter can see and hear participants and vice versa

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Software program that continuously adjusts its behavior based on observed data

Customizes or personalizes assessment questions to individual candidates with AI.

Analyzes candidate assessment results with AI to provide predictive insights on future performance, culture fit, or other elements.

Automatically scores the talent assessment with the use of AI.

Uses generative AI to create psychometric, behavioral, or personality assessments.

Detects and reduces bias with AI capabilities in assessment design, scoring, or recommendations.

Use AI to generate content in the form of text, images, videos, etc.

Train your system to interpret and transcribe voice messages

Initiate interactions with customers by proactively starting conversations or providing informational content

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Communicate using direct chat or messages within the system

Generates and edits text using machine learning

Caters to sales teams

Automate processes to manage leads, contacts, opportunities and sales activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Predict future data based on historical data sets

Score a lead based on quality or likelihood to buy/convert based on predetermined criteria

Sample files or documents that could be customized as needed or used as is

Timed notification for any upcoming task, deadline, appointment, or activity

Pre-made examples and templates for emails

Send messages via SMS

Adjust communications based on previous interactions or personal preferences

View and track pertinent metrics to find patterns and gain insights from data

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels

A collection of customer information such as contact details, demographics, previous interactions, etc.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Using different methods or channels to connect with customers

Streamlining repetitive tasks and activities through automated and predefined workflows

Alter the layout and content of reports

Assemble applications and processes by dragging over and arranging pre-built components

Allow users to access multiple services after entering their login credentials once

Present live poll results to audience

Gauge satisfaction and receive information for improvement and success

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Create or build customized tests and quizzes

Document and report the progress of ongoing projects

Digitally share pre-made materials and self-created content with others

Two-way actions and communication between multiple users in real time

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders

Reminders sent via email

Accept, record, and reconcile financial transactions

Tools to find, assess, and hire suitable candidates for a job within an organization

Track and document all activities across devices, networks, and other systems

Turns text into natural sounding speech

Assessing skills & knowledge of job candidates

Track employee skills, competencies, training & qualifications

Application programming interface that allows for integration with other systems/databases

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Securely stores data to prevent data loss or breaches

Creation, administration, and evaluation of assessments or tests

Reporting on how each user, task or process has advanced since its initiation

Track revisions and updates made to files and navigate between different versions

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Create, save, and re-purpose templates for emails, forms, etc.

Import and export data to and from software applications

Create tailored assessments that test for specific relevant skills

Track employee/learner's progression through training programs

Build, track, and maintain relationships with candidates

Active reporting of data and metrics

Plan, organize and set up the date, time and location of a candidate's individualized interview

Sample files or documents that could be customized as needed or used as is

Compare candidate¿s testing results against each other and against set benchmarks

Find and manage potential candidates and their applications and resumes through the recruiting life cycle

Recruiting, tracking, and interviewing candidates and onboarding/training new employees

Manage and track all job information and associated tasks

Supports various video file formats

Exams administered online via computers or other electronic devices

Create, design and manage workflows for repetitive tasks

Automatically score assessment results

Manage and support multiple languages

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Document completed by employee to assist with career and personal development to reach short term and long term goals

Process of enhancing skills & experiences for continuous professional growth & advancement

Manage the process of evaluating documents or requests submitted for approval

Timed notification for any upcoming task, deadline, appointment, or activity

Centralized storage for employee data, records, and performance metrics

Tools to improve and measure employee satisfaction and involvement

Facilitate training materials that help employees grow and progress in their positions