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Crownpeak DQM Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Perceived Cost

$$$$$

User Insights

Average based on 46 real user reviews.

Implementation Time

5 months

Perceived Cost

$$$$$

Crownpeak DQM Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Crownpeak DQM, and what problem is it built to solve?

Crownpeak DQM is the built-in Digital Quality Management component of Crownpeak’s digital experience platform. It is intended to help organizations maintain brand integrity, follow digital best practices, and support web accessibility compliance.

What languages does Crownpeak DQM support?

Crownpeak DQM supports 9 languages: Danish, Dutch, English, French, and German, among others.

What company sizes and industries is Crownpeak DQM the best fit for?

Crownpeak DQM appears best suited to larger organizations managing multiple websites, with a strong presence among enterprise and mid-market users. The industries with the clearest representation include:
  • Company size — Enterprise organizations, with mid-market teams also represented.
  • Industries — Financial services and banking, software and IT, consumer goods, and automotive.

How long does it take to implement Crownpeak DQM across a team?

Implementation time varies, though 1–3 months is the most commonly reported time to go live. Other reported experiences range from getting started within a day to taking longer than a year.

What customer support options does Crownpeak DQM provide, and how do users find the overall support experience?

Support is a notable part of the experience, with users describing helpful, responsive assistance and guidance on resolving issues. Some also find that tasks such as rerunning scans or clearing outdated dashboard results depend on support, which can slow things down.

What features or capabilities could make Crownpeak DQM even more useful?

Crownpeak DQM could be more useful with greater user control over routine checks and clearer explanations when issues appear. The improvements users would value include:
  • More self-service control to configure checkpoints and start or rerun scans without contacting support.
  • Clearer explanations of flagged issues, including why a rule applies and how to resolve it.
  • More reliable, timely updates after fixes, with fewer stale results and false positives.
  • More flexible reporting and clearer views for comparing recurring issues across sites.

Crownpeak DQM Reviews (46)

Reviews

Crownpeak DQM Reviews (46)

4.3
46 reviews

What do users say?

Generated using AI from real user reviews
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Verified User in Food & Beverages
IF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
Originally submitted 3/27/2019
"Quick insights and quality benchmarking for web"
4/5
What do you like best about Crownpeak DQM?

What I like best about DQM is that it is a simple health check for your websites. It is easy to adopt for all users whether they are technical, not technical, marketing, agencies... easy to see the insights for all. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DQM?

I wish crownpeak allowed me to synch with other systems tools and processes more easily. I wish it allowed me to classify issues based on roles within the organization and website architecture. This could be done with system integrations. Review collected by and hosted on G2.com.

MANISH P.
MP
MANISH P.
Editor
Mid-Market (51-1000 emp.)
Originally submitted 4/20/2023
"Powerful platform needing lots of training"
3.5/5
What do you like best about Crownpeak DQM?

It's got that entire suite of tools you can use to do most digital stuff like web posting, social media, formatting. Digital content of a large organization can be managed. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DQM?

Frequent crashes and ample delays in saving changes. The notifications alert should be revamped to serve its purpose. User Interface is unintuitive, buttons also look dated. Review collected by and hosted on G2.com.

Norman L.
NL
Norman L.
Content Administrator (Super Tridion User)
Information Technology and Services
Mid-Market (51-1000 emp.)
"We use the tool for weekly checks on multiple websites"
3.5/5
What do you like best about Crownpeak DQM?

I like the simplicity of the tool that uses a nice dashboard to allow for quick identifying of issues. This allows us to check through multiple markets websites that we use and see the issues at a glance. We can then deep dive in to the issues and resolve them in a quick manner. This allows us to check the sites in a weekly manner and resolve any issues that may occur in this time frame. All in all it is a useful tool for our organisation Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DQM?

I would like there to be a way to initialize a new scan from the dashboard without having to raise with the team. This would save us time and allow us to alleviate any concerns that our clients have with issues showing on the website. Currently we have to raise this with the support team and have to wait for them to come back and let us know if this has been auctioned. Review collected by and hosted on G2.com.

Alexander G.
AG
Alexander G.
Brand &Online Marketing Manager
Automotive
Small-Business (50 or fewer emp.)
"Digital manager"
4.5/5
What do you like best about Crownpeak DQM?

The ability to control the quality of the website presence, easy identification of pain points, maintain error free website. Another cool feature is to review each page meta tags and internal/external links as well as meta tags duplication. You are empowered to govern your website activities by exporting Crownpeak DQM reports and assign tasks to stakeholders. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DQM?

There is no option to crawl a website upon request as sometimes a small change could affect all of the website pages. We can not identify orphaned pages within the site structure with the tool we are provided. Sometimes it is difficult to overcome the Image cache and although the image size has been fixed it is not detected by the tool. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Agency project manager review"
4/5
What do you like best about Crownpeak DQM?

It's easy to have an overview of the website status. We look at the list prioritizing the blockers first, then the P1 issues and so on. The resource that highlight the issues is very useful as the description of the issues and the listing of the URLs that must be fixed. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DQM?

Sometimes we have difficulty to understand the issue, especially when it can't be highlighted. After some experience with the tool, we shared information between our peers what made possible to understand faster the issues and solutions. Besides that, we know that some of the issues are not considered by Google anymore, and another part of the issues can't be fixed in the platform we use to develop sites. In this last case, we need to request the issues to be removed manually by Crownpeak team. Review collected by and hosted on G2.com.

Joe H.
JH
Joe H.
Digital Marketing Manager
Accounting
Enterprise (> 1000 emp.)
"Valuable tool for enterprise level quality"
5/5
What do you like best about Crownpeak DQM?

My organisation has many different websites for our offices around the world. Crownpeak DQM allows me to monitor the quality of many of these sites and find out which issues are common across many websites. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DQM?

It would be great for administrators to have more control over checkpoints and website scans. That said, their user-support is very quick and responsive. Review collected by and hosted on G2.com.

Mihai M.
MM
Mihai M.
Digital Marketing & Social Media Manager
Automotive
Mid-Market (51-1000 emp.)
"I love it but also I would like to see some improvements"
4/5
What do you like best about Crownpeak DQM?

That I can get a quick overview over the SEO issues and that I can dive in to the source in order to solve them. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DQM?

The update of the issues after you solve them in the CMS And I dislike that I cannot do a crawl when I need. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"EVERY website leader needs this tool."
5/5
What do you like best about Crownpeak DQM?

I love how the tool provides you the priority items to work. Additionally, the descriptions of what is wrong with your website and how to fix the issue is extremely valuable. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DQM?

I'm limited by the number of "groups" we can have. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Nice and fast tool"
5/5
What do you like best about Crownpeak DQM?

The best thing is that Crownpeak is not crippled by language barrier. It does support all the languages which other territories use. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DQM?

Nothing as of now. Hope this trend continues. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Great layout and simplified explanation to everything"
5/5
What do you like best about Crownpeak DQM?

What I like most is that for most of the issues, the issue is shown highlighted in the source code. Also, the feature to download detailed reports is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Crownpeak DQM?

The only thing I dislike is that issues keep showing up in the dashboard even days after we have fixed them, and each time we need to log a new ticket to get the cache cleared and re-run the scan. It would also be more helpful if the issue description provided by DQM were more detailed because we find it difficult to understand sometimes. We also do not understand some rules that are reporting the error. We need to be able to see exactly why the issue is being called out as in the explanation of the rule that categorized the issue. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Perceived Cost

$$$$$
Crownpeak DQM Comparisons
Crownpeak DQM Features
Brand Design Consistency
SEO Standards
Internationalization
Dynamic Crawling
Compliance Monitoring
User, Role, and Access Management
Policies and Controls
Reporting