--- title: Crowd Reviews meta_title: 'Crowd Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Crowd works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 14 scale: '5' date_modified: '2026-09-28' parent_category: name: Identity Management url: https://www.g2.com/categories/identity-management ---

Crowd Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find the UI tough to navigate, which complicates their overall experience with Crowd. (1 mentions)

Top Cons or Disadvantages of Crowd

PK
Pete K.
VP
Mid-Market (51-1000 emp.)
"Great source for benchmarking"
4.5/5
What do you like best about Crowd?

The granularity and currency of the data points. Review collected by and hosted on G2.com.

What do you dislike about Crowd?

The Crowd UI can be tough to navigate. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Crowd review"
5/5
What do you like best about Crowd?

I like that crowd is an easy sign on service. Review collected by and hosted on G2.com.

What do you dislike about Crowd?

I am not a big fan of the user interface Review collected by and hosted on G2.com.

CB
Chris b.
Technical Support Specialist
Internet
Mid-Market (51-1000 emp.)
"Great problem solving collaboration software!"
5/5
What do you like best about Crowd?

love the user interface. cross-referencing team data is always visible. Review collected by and hosted on G2.com.

What do you dislike about Crowd?

need more colour theme options. updating issues require constant monitoring Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"The integration between different products is not always one to one"
3/5
What do you like best about Crowd?

I like that Atlassian is trying to integrate it's various products with one another. I also appreciate the ability to customize the products for each companies/teams use. Copying and pasting text with styling has gotten better, though it still has a ways to go. Review collected by and hosted on G2.com.

What do you dislike about Crowd?

My personal experience has been that I have to copy and paste my notes and documents into each Atlassian product I use. Which is usually 3 different places. Version control is a nightmare at our company. Hard to know when we have duplicate or contradictory documents in the same place. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Not very user intuitive"
1.5/5
What do you like best about Crowd?

I don't really like anything about it, to be honest. Review collected by and hosted on G2.com.

What do you dislike about Crowd?

I think the organizational structure with folders is not helpful. It's difficult to add a sub-item task to a folder. It's also annoying to always get emails when someone changes anything on the ticket or adds a comment. Review collected by and hosted on G2.com.

Verified User in E-Learning
UE
Verified User in E-Learning
Mid-Market (51-1000 emp.)
"Works well with the Atlassian suite"
3.5/5
What do you like best about Crowd?

Simple easy sign-on between all Atlassian products, not a hassle to set-up. Should help adoption of all Atlassian products with the ease of use. Review collected by and hosted on G2.com.

What do you dislike about Crowd?

Only works for Atlassian products or so it seems, wish it could be set up to work with other services. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Integrated Collaboration tool "
5/5
What do you like best about Crowd?

Easy to use. Lots of cool features. 100+ 3rd party integration plugins Review collected by and hosted on G2.com.

What do you dislike about Crowd?

Mobile app needs improvement as it is not friendly to use Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Great Jiras"
4/5
What do you like best about Crowd?

It's simple to use and is great sir tracking issues Review collected by and hosted on G2.com.

What do you dislike about Crowd?

There is a lot of repetitive clicking to do your tasks, resolving a ticket and then calling back and closing the ticket Review collected by and hosted on G2.com.

Patrick L.
PL
Patrick L.
Chief Technology Officer
Computer Software
Small-Business (50 or fewer emp.)
"Good SSO solution for Atlassian products, but not a full SSO solution for other applications"
2.5/5
What do you like best about Crowd?

Being part of the Atlassian product family, it works seamlessly well with other Atlassian products such as JIRA, and Confluence. As a product:

* Very easy to set up and configure, compared to other enterprise SSO solutions.

* Supports a variety of user directory types, including the most common ones such as AD, database. Review collected by and hosted on G2.com.

What do you dislike about Crowd?

Crowd really only works well with Atlassian products. Outside of Atlassian, it is not much of a SSO solution. In theory, you can use Crowd with any applications, but because it does not use or support any open standard, such as SAML, you will need to create your own extensions for either Crowd or the application you want to use Crowd with, and that can be a big hassle.

Not supporting things such as SAML, OAuth, really hurts using Crowd as a general purpose SSO solution outside of the Atlassian stack.

There are third party extensions you can get that adds support for those features, but as an SSO solution, I think these things should be out of box. Review collected by and hosted on G2.com.

NB
NMK B.
Mid-Market (51-1000 emp.)
"Very useful for teaching"
5/5
What do you like best about Crowd?

It's a great product, we can demo it easily and it is helpful in understanding the concepts of Agile methodologies. Be it scrum or kanban Review collected by and hosted on G2.com.

What do you dislike about Crowd?

It can be intriguing for some, as they are new to the subject, how does the information flow across the charts and diagrams Review collected by and hosted on G2.com.