# CRMlytics Reviews
**Vendor:** CRMlytics  
**Category:** [CRM Software](https://www.g2.com/categories/crm)
## About CRMlytics
CRMlytics is an Analytical CRM plugin for WooCommerce that helps store owners manage customer data, analyze purchase behavior, and predict future buying patterns. Most eCommerce CRMs are essentially just email automation tools built to send abandoned cart reminders. CRMlytics handles the analytical side instead. It reads your existing WooCommerce order history and runs statistical models directly on your server to figure out who is going to buy again and who is about to churn. Because it runs natively inside WordPress, you do not have to export your customer list to an expensive external service. Your store data stays entirely on your own server, meaning you avoid the recurring monthly fees charged by cloud-based analytics platforms. Instead of forcing you to pull spreadsheet reports, the plugin maps out exactly what your customers are doing across nine main features: - \*\*Store dashboard:\*\* Gives you a central view of your live revenue metrics, macro trends, and recent customer activity. - \*\*Churn risk scores:\*\* Calculates a health rating for every customer so you can reach out to people right as their buying habits start to slip. - \*\*Order forecasting:\*\* Predicts exactly how many orders a customer is likely to place over the next 30, 90, and 180 days. - \*\*RFM scoring:\*\* Runs Recency, Frequency, and Monetary math in the background to automatically sort your buyers into groups like Champions or Lost. - \*\*Custom segments:\*\* Lets you build dynamic lists based on average order value, total purchases, health scores, or exact dates. - \*\*Customer timelines:\*\* Logs order changes, email clicks, tag updates, and manual staff notes into a single chronological feed for each buyer. - \*\*Direct email:\*\* Connects to a built-in sender so you can email your segments straight from the dashboard and track exactly who clicks what. - \*\*Smart tags:\*\* Automatically applies labels to users based on their behavior, while still letting you manually tag customers to keep lists organized. - \*\*CSV export:\*\* Dumps your full customer list or highly specific segments into a clean spreadsheet file in a single click.






- [View CRMlytics pricing details and edition comparison](https://www.g2.com/products/crmlytics/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-06+18%3A16%3A03+-0500&secure%5Bsession_id%5D=91ce0a0b-e4f4-4bac-9d38-c1a85da1b9c0&secure%5Btoken%5D=db9543f0d082ad5232a1840d7d7f8a277a94385954e9dc3d90b89c0f2b32ad35&format=llm_user)

## CRMlytics Features
**Sales Force Automation**
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Marketing Automation**
- Email Marketing
- Campaign Management
- Marketing ROI Analytics

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Platform**
- Customization
- Workflow Capability
- Internationalization
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Generative AI**
- AI Text Generation