Crisp Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the exceptional customer support of Crisp, praising its responsiveness and efficiency in resolving issues. (30 mentions)

Users highlight Crisp's outstanding features, noting its seamless integration, reliability, and exceptional customer support. (28 mentions)

Users commend Crisp for its exceptional customer support, emphasizing responsiveness and efficiency as standout qualities. (28 mentions)

Users find Crisp to be extremely easy to use, facilitating quick training and efficient conversation management for teams. (21 mentions)

Users highlight the intuitive interface of Crisp, making it easy to use and integrate into their operations. (17 mentions)

Users find the missing features in Crisp's mobile app limit its functionality compared to the desktop version. (10 mentions)

Users find the limited features of the Crisp mobile app compared to the web platform frustrating for functionality. (7 mentions)

Users express frustration with the lack of features in the Crisp mobile app compared to the desktop experience. (5 mentions)

Users find Crisp to be expensive due to increased pricing and limited agent capacity, straining small businesses. (4 mentions)

Users find the learning curve frustrating, as understanding the logic and building workflows requires significant time investment. (4 mentions)

5 Pros or Advantages of Crisp

1. Customer Support

Users highlight the exceptional customer support of Crisp, praising its responsiveness and efficiency in resolving issues.

See 30 mentions

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Cristoffer P.

Small-Business (50 or fewer emp.)

5.0/5

"Best live chat + shared inbox tool we’ve used for customer support"

What do you like about Crisp?

Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te

Jackson C.

5.0/5

"Exceptional Support, Smooth Customer Interactions"

What do you like about Crisp?

I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us i

2. Features

Users highlight Crisp's outstanding features, noting its seamless integration, reliability, and exceptional customer support.

See 28 mentions

See Related User Reviews

Michael V.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Customer Support with Continuous Innovation"

What do you like about Crisp?

I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that

Cristoffer P.

Small-Business (50 or fewer emp.)

5.0/5

"Best live chat + shared inbox tool we’ve used for customer support"

What do you like about Crisp?

Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te

3. Helpful

Users commend Crisp for its exceptional customer support, emphasizing responsiveness and efficiency as standout qualities.

See 28 mentions

See Related User Reviews

Michael V.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Customer Support with Continuous Innovation"

What do you like about Crisp?

I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that

Cristoffer P.

Small-Business (50 or fewer emp.)

5.0/5

"Best live chat + shared inbox tool we’ve used for customer support"

What do you like about Crisp?

Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te

4. Ease of Use

Users find Crisp to be extremely easy to use, facilitating quick training and efficient conversation management for teams.

See 21 mentions

See Related User Reviews

Michael V.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Customer Support with Continuous Innovation"

What do you like about Crisp?

I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that

Cristoffer P.

Small-Business (50 or fewer emp.)

5.0/5

"Best live chat + shared inbox tool we’ve used for customer support"

What do you like about Crisp?

Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te

5. Intuitive

Users highlight the intuitive interface of Crisp, making it easy to use and integrate into their operations.

See 17 mentions

See Related User Reviews

Cristoffer P.

Small-Business (50 or fewer emp.)

5.0/5

"Best live chat + shared inbox tool we’ve used for customer support"

What do you like about Crisp?

Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Value and Support with Powerful Chat Features"

What do you like about Crisp?

Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We rea

5 Cons or Disadvantages of Crisp

1. Missing Features

Users find the missing features in Crisp's mobile app limit its functionality compared to the desktop version.

See 10 mentions

See Related User Reviews

Rafael G.

Small-Business (50 or fewer emp.)

5.0/5

"From Chat to CRM: My Honest Review of Crisp"

What do you dislike about Crisp?

The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges

Joe P.

Small-Business (50 or fewer emp.)

5.0/5

"Best Support Chat + Help Center Out There"

What do you dislike about Crisp?

The only thing missing for us is emailing automations.

2. Limited Features

Users find the limited features of the Crisp mobile app compared to the web platform frustrating for functionality.

See 7 mentions

See Related User Reviews

Rafael G.

Small-Business (50 or fewer emp.)

5.0/5

"From Chat to CRM: My Honest Review of Crisp"

What do you dislike about Crisp?

The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great app and Awesome customer service!"

What do you dislike about Crisp?

They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u

3. Lack of Features

Users express frustration with the lack of features in the Crisp mobile app compared to the desktop experience.

See 5 mentions

See Related User Reviews

Rafael G.

Small-Business (50 or fewer emp.)

5.0/5

"From Chat to CRM: My Honest Review of Crisp"

What do you dislike about Crisp?

The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges

Mohamed Amine L.

Small-Business (50 or fewer emp.)

3.0/5

"they contact me after a bad experience"

What do you dislike about Crisp?

Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to

4. Expensive

Users find Crisp to be expensive due to increased pricing and limited agent capacity, straining small businesses.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great app and Awesome customer service!"

What do you dislike about Crisp?

They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u

Pedro M.

Small-Business (50 or fewer emp.)

5.0/5

"An Excellent Live Chat Solution with Great Features"

What do you dislike about Crisp?

While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays

5. Learning Curve

Users find the learning curve frustrating, as understanding the logic and building workflows requires significant time investment.

See 4 mentions

See Related User Reviews

Cristoffer P.

Small-Business (50 or fewer emp.)

5.0/5

"Best live chat + shared inbox tool we’ve used for customer support"

What do you dislike about Crisp?

Honestly, nothing major. Like any tool, Crisp takes a little time to fully understand at the beginning. The first few days can feel confusing simply b

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Clean, Powerful Interface with Versatile Business Functions"

What do you dislike about Crisp?

Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal

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Verified User in Computer Software

Small-Business (50 or fewer emp.)

1/22/2024

"Best live chat platform for SaaS start-ups"

5/5

What do you like best about Crisp?

Crisp works extremely well for small SaaS start-ups like us. The ticketing system is great at keeping track of customer queries coming through. Our Helpdesk guides run through Crisp also, which is a significant part of our customer support. If I ever have any questions about the guides or adding a plug-in, the team at Crisp is very quick to help me find the answer I'm looking for. They go above and beyond, especially team members such as Chris. There's no bot at the beginning which means instant help.

The system integrates very well with our website, allowing us to see how many clients are online and the pages they are visiting. I highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Not a dislike as such, but I think it would be useful for the bot plug-in to have a schedule option. For example, the option to automatically turn scenarios on and off depending on the dates set for. Over the Christmas periods, we have to manually change these but I think automating it would be a great addition.

I think Magic Browse is a great benefit to the system but it doesn't work as it should do. It's difficult to assist customers this way apart from scrolling up and down. I'd like to see this improved in the future with increased accuracy. Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp

edit

Thank you very much for your review about Crisp :)

Regarding your feedback, MagicBrowse has been recently updated and the improvements will be brought live very soon. Hope you gonna like it :)

For the bot plugin, I've shared this information with the product team so we can see if it could fit other use-case!

Anyway, thank you for using Crisp 🫶

simon c.

Sales and Marketing Director

Small-Business (50 or fewer emp.)

7/8/2024

"Solid and evolving but with amazing support."

4/5

What do you like best about Crisp?

Support chat. Fast, friendly and efficient. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Dev seems to focus on new big ticket features rather than smaller ones to make it slicker for existing users. Review collected by and hosted on G2.com.

Peter C.

Vice President Customer Service

Mid-Market (51-1000 emp.)

4/25/2024

"Excellent tool for unifying customer experience with extraordinary customer support of their own."

5/5

What do you like best about Crisp?

The ability to have all our customer communication in one spot, shared by all our support staff in invaluable. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Not sure what to say here ... very happy with everything. Review collected by and hosted on G2.com.

Mark G.

Technical Director

Information Technology and Services

Small-Business (50 or fewer emp.)

6/11/2021

"A Great Customer Engagement Tool"

5/5

What do you like best about Crisp?

We have been a Crisp chat user for several years using their free Chat plan and considered that was what Crisp did. We identified that we needed a better Support solution that integrated; Knowledge Base with Chat, Email, Messaging and Web. We trialled 5 competing products, not realising Crisp had been developed over the years and now has been significantly developed and meets/exceeds our (above) needs. The Crisp flat price Paid plan for up to 20 users blew us away!

The integrated knowledge base is superb. Great visual appearance and allows articles to be easily created and updated. Customers love it too.

The Bot features that allow us to initiate conversation on our website are very powerful.

Instant screen sharing with contacts and video calls was a huge improvement for us vs scheduled Zoom calls.

Minimal training and adoption time required by our operators Review collected by and hosted on G2.com.

What do you dislike about Crisp?

The need for some advanced features to use SDK functions Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp

edit

Hey Mark,

Antoine CMO at Crisp here.

Super happy to read this review because we love to see companies moving from the free plan to the most efficient and helpful plan while making no compromise on cost and efficiency.

Whether it is for Crisp knowledge base software or Crisp chatbot builder, we make everything with simplicity in mind so you don't need 4 days of consulting to get your team up and running.

As per the improvement your requested, we're working hard on that and will come up soon with a new version of our product that will make you even more efficient in builder a better customer support experience.

Mat D.

Small-Business (50 or fewer emp.)

1/4/2024

"Best customer support tool"

5/5

What do you like best about Crisp?

It's simple to use, really effective, I like the conversation style (and not ticketing system) and we have everything we need to handle the support. Whether it's a bot, helpdesk, operator system, etc Review collected by and hosted on G2.com.

What do you dislike about Crisp?

The analytic section is too simple and can be improved Review collected by and hosted on G2.com.

Marton K.

Co-Founder

Small-Business (50 or fewer emp.)

6/6/2024

"Best live chat solution for Shopify apps!"

5/5

What do you like best about Crisp?

It helps me reach my customers and help them in no time Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Nothing specific I could mention in here Review collected by and hosted on G2.com.

Alexandre T.

Small-Business (50 or fewer emp.)

3/21/2024

"Truly incredible tech and customer support"

5/5

What do you like best about Crisp?

Simply everything is well thought and even though superbly documented the customer support is willing to help big time along the way. Very easy to use otherwise. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Very small things in their quest to excellence: expandable fields in the API, better TS types in the SDK and stronger focus on AI. Review collected by and hosted on G2.com.

Léo B.

Head of SEO

Small-Business (50 or fewer emp.)

10/6/2023

"Best tool for SaaS businesses"

5/5

What do you like best about Crisp?

You can do everything with this tool. We use Crisp daily, with over 200 conversations daily, and we never have had any issues with the tool in a 3-month period! The customer service is top-notch too. Thanks to Chris for his reactivity and professionalism. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

I would say that the "Magic Browse" feature is quite buggy sometimes. There is room for improvement. It remains usable for classic verifications. Review collected by and hosted on G2.com.

Response from Antoine GORET of Crisp

edit

Hey Léo,

Such a blast to read that thanks to our enterprise grade service levels, you can be confident using our customer service platform.

As a customer service platform, we're also very happy to read you're happy with the customer service we're providing to you.

About the benefits, it makes us even more happy to read that kind of feedback because we built Crisp for small business. Meaning it is easy to install, use and upgrade throughout time and company growth.

Anyway, I'd like to thank you for leaving this great review and using Crisp.

Regards,

Antoine

Verified User in Human Resources

Small-Business (50 or fewer emp.)

3/25/2024

"Love Crisp Thus Far!"

4.5/5

What do you like best about Crisp?

Customer support / success if very knowledgeable, timely and pleasant. So far every experience has been very positive. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

So far, nothing to complain about. It's worth noting that we are a relatively new client. However, all experiences thus far have been very good. Review collected by and hosted on G2.com.