--- title: Crisp Reviews meta\_title: 'Crisp Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how Crisp works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 200 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Crisp Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. [(30 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606058&qs=pros-and-cons#reviews) Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. [(28 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606238&qs=pros-and-cons#reviews) Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. [(28 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605954&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. [(21 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606833&qs=pros-and-cons#reviews) Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. [(17 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606417&qs=pros-and-cons#reviews) Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. [(10 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606705&qs=pros-and-cons#reviews) Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. [(7 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605717&qs=pros-and-cons#reviews) Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. [(5 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605789&qs=pros-and-cons#reviews) Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. [(4 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606279&qs=pros-and-cons#reviews) Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. [(4 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605723&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Crisp ##### 1. Customer Support Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. [ See 30 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606058&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ![Jackson C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackson C.") JC Jackson C. 5.0/5 "Exceptional Support, Smooth Customer Interactions" What do you like about Crisp? I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us i ##### 2. Features Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. [ See 28 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606238&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 3. Helpful Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. [ See 28 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605954&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 4. Ease of Use Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. [ See 21 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606833&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 5. Intuitive Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. [ See 17 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606417&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Value and Support with Powerful Chat Features" What do you like about Crisp? Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We rea ### 5 Cons or Disadvantages of Crisp ##### 1. Missing Features Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. [ See 10 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606705&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ![Joe P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe P.") JP Joe P. Small-Business (50 or fewer emp.) 5.0/5 "Best Support Chat + Help Center Out There" What do you dislike about Crisp? The only thing missing for us is emailing automations. ##### 2. Limited Features Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. [ See 7 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605717&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great app and Awesome customer service!" What do you dislike about Crisp? They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u ##### 3. Lack of Features Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. [ See 5 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605789&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ML Mohamed Amine L. Small-Business (50 or fewer emp.) 3.0/5 "they contact me after a bad experience" What do you dislike about Crisp? Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to ##### 4. Expensive Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. [ See 4 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606279&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great app and Awesome customer service!" What do you dislike about Crisp? They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u ![Pedro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro M.") PM Pedro M. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Live Chat Solution with Great Features" What do you dislike about Crisp? While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays ##### 5. Learning Curve Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. [ See 4 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605723&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you dislike about Crisp? Honestly, nothing major. Like any tool, Crisp takes a little time to fully understand at the beginning. The first few days can feel confusing simply b ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Clean, Powerful Interface with Versatile Business Functions" What do you dislike about Crisp? Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/crisp/competitors/alternatives) ![Farid M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Farid M.") FM Farid M. Founder Small-Business (50 or fewer emp.) 6/11/2024 "After trying several different solutions this is great tool for customer support" 5/5 What do you like best about Crisp? We are a Shopify app development company, and support is a very important part of our SAAS business. We are using Crisp for all of our apps and it works great for us. Antoine, who is their CMO, personally helps us to resolve some of our small problems. Previously I also several times connected their support and they were always helpful. And also price for the value they are adding to our business is no brainer. Review collected by and hosted on G2.com. What do you dislike about Crisp? We are receiving notifications when user using our website a bit late, few seconds late. Would be great to receive these notifications instantly so we can start communication with customers. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Makes it easy to provide customer support Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Joshua N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua N.") JN Joshua N. Warehouse operative / IT support Small-Business (50 or fewer emp.) 7/23/2024 "Crisp review (Chris in particular)" 5/5 What do you like best about Crisp? Helpful chat assistants. chris in particulat went above and beyond to help me set up a webhook which i have no previous expirance doing. Review collected by and hosted on G2.com. What do you dislike about Crisp? nothing as i havent ran into a problem that cant be fixed by assistance. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? it's allowing our company to automate responces faster than we would ever normally achive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 9/18/2024 "Email deliverability issues caused loss of business" 1/5 What do you like best about Crisp? UI/UX is intuitive for both agents and customers (live chat) Review collected by and hosted on G2.com. What do you dislike about Crisp? We had several email deliverability issues with Oulook users in particular, which caused us loss of business, and we didn't feel like the support cared much/knew what was really happening. We had to unplug Crisp and respond from Gmail while transitionning to another service. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? All communications in one tab Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Yoann T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yoann T.") YT Yoann T. Membre Small-Business (50 or fewer emp.) 4/8/2024 "an incredible human experience" 5/5 What do you like best about Crisp? Crisp offers a huge range of personalisation options, particularly for inbound marketing and customer support. Its ability to offer a new form of discussion via instant messaging means that users can enjoy a real conversational experience instead of going through the ticket process. I've really appreciated tools like Livetranslate and MagicBrowse, which have enabled us to identify what our customers are looking for on different pages and how we can better engage with them, whatever their country. Finally, AI coupled with the helpdesk in the chatbot is a great help in drastically reducing the number of support requests and concentrating on high-value requests. I can only recommend Crisp! Review collected by and hosted on G2.com. What do you dislike about Crisp? I can't wait for the new version of Crisp Analytics ! Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Centralise all channels and avoid advisers having to use multiple applications. Increase sales opportunities with chatbots Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 10/7/2024 "Crisp doesn't care, randomly doesn't even send our responses to our users" 0/5 What do you like best about Crisp? Cost effective, but not much else to like about it Review collected by and hosted on G2.com. What do you dislike about Crisp? Our users often report that they haven't heard back from us, when we looked into this it turns out Crisp hadn't even sent our support teams responses in many cases. This is a known open ongoing issue with Crisp, that still continues to affect other paying customers. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Enables us to track conversations with users and respond to them Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 1/22/2024 "Best live chat platform for SaaS start-ups" 5/5 What do you like best about Crisp? Crisp works extremely well for small SaaS start-ups like us. The ticketing system is great at keeping track of customer queries coming through. Our Helpdesk guides run through Crisp also, which is a significant part of our customer support. If I ever have any questions about the guides or adding a plug-in, the team at Crisp is very quick to help me find the answer I'm looking for. They go above and beyond, especially team members such as Chris. There's no bot at the beginning which means instant help. The system integrates very well with our website, allowing us to see how many clients are online and the pages they are visiting. I highly recommend! Review collected by and hosted on G2.com. What do you dislike about Crisp? Not a dislike as such, but I think it would be useful for the bot plug-in to have a schedule option. For example, the option to automatically turn scenarios on and off depending on the dates set for. Over the Christmas periods, we have to manually change these but I think automating it would be a great addition. I think Magic Browse is a great benefit to the system but it doesn't work as it should do. It's difficult to assist customers this way apart from scrolling up and down. I'd like to see this improved in the future with increased accuracy. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? We now have outstanding customer support that stands out amongst our competitors. Our customers know they can always rely on us to resolve queries quickly. Review collected by and hosted on G2.com. Show More Response from Antoine GORET of Crisp [Editedit](https://www.g2.com/survey_responses/crisp-review-9134950/official_response/edit) Thank you very much for your review about Crisp :) Regarding your feedback, MagicBrowse has been recently updated and the improvements will be brought live very soon. Hope you gonna like it :) For the bot plugin, I've shared this information with the product team so we can see if it could fit other use-case! Anyway, thank you for using Crisp 🫶 Current UserValidated ReviewerSource: Organic ![simon c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "simon c.") SC simon c. Sales and Marketing Director Small-Business (50 or fewer emp.) 7/8/2024 "Solid and evolving but with amazing support." 4/5 What do you like best about Crisp? Support chat. Fast, friendly and efficient. Review collected by and hosted on G2.com. What do you dislike about Crisp? Dev seems to focus on new big ticket features rather than smaller ones to make it slicker for existing users. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Great visibility of customer interactions and automation of email messaging to support great UX Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Peter C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter C.") PC Peter C. Vice President Customer Service Mid-Market (51-1000 emp.) 4/25/2024 "Excellent tool for unifying customer experience with extraordinary customer support of their own." 5/5 What do you like best about Crisp? The ability to have all our customer communication in one spot, shared by all our support staff in invaluable. Review collected by and hosted on G2.com. What do you dislike about Crisp? Not sure what to say here ... very happy with everything. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Efficient and organized communication with customers. Review collected by and hosted on G2.com. Show More 4/28/2025 Current UserValidated ReviewerSource: Organic ![Mark G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark G.") MG Mark G. Technical Director Information Technology and Services Small-Business (50 or fewer emp.) 6/11/2021 "A Great Customer Engagement Tool" 5/5 What do you like best about Crisp? We have been a Crisp chat user for several years using their free Chat plan and considered that was what Crisp did. We identified that we needed a better Support solution that integrated; Knowledge Base with Chat, Email, Messaging and Web. We trialled 5 competing products, not realising Crisp had been developed over the years and now has been significantly developed and meets/exceeds our (above) needs. The Crisp flat price Paid plan for up to 20 users blew us away! The integrated knowledge base is superb. Great visual appearance and allows articles to be easily created and updated. Customers love it too. The Bot features that allow us to initiate conversation on our website are very powerful. Instant screen sharing with contacts and video calls was a huge improvement for us vs scheduled Zoom calls. Minimal training and adoption time required by our operators Review collected by and hosted on G2.com. What do you dislike about Crisp? The need for some advanced features to use SDK functions Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? All our customer interations are now in one place and customers can access our knowledge 24/7 Review collected by and hosted on G2.com. Show More Response from Antoine GORET of Crisp [Editedit](https://www.g2.com/survey_responses/crisp-review-4793222/official_response/edit) Hey Mark, Antoine CMO at Crisp here. Super happy to read this review because we love to see companies moving from the free plan to the most efficient and helpful plan while making no compromise on cost and efficiency. Whether it is for Crisp knowledge base software or Crisp chatbot builder, we make everything with simplicity in mind so you don't need 4 days of consulting to get your team up and running. As per the improvement your requested, we're working hard on that and will come up soon with a new version of our product that will make you even more efficient in builder a better customer support experience. 4/18/2024 Current UserValidated ReviewerSource: Organic ![Mat D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mat D.") MD Mat D. Small-Business (50 or fewer emp.) 1/4/2024 "Best customer support tool" 5/5 What do you like best about Crisp? It's simple to use, really effective, I like the conversation style (and not ticketing system) and we have everything we need to handle the support. Whether it's a bot, helpdesk, operator system, etc Review collected by and hosted on G2.com. What do you dislike about Crisp? The analytic section is too simple and can be improved Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? It handles all the customer support system. We have articles for self serve, there is the live chat, we can combine everything so we have support all at the same place Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the best database DevOps platform for a small SaaS team on a tight budget?](https://www.g2.com/discussions/what-s-the-best-database-devops-platform-for-a-small-saas-team-on-a-tight-budget)[Which session replay software is most reliable for app developers](https://www.g2.com/discussions/which-session-replay-software-do-app-developers-trust-most)[Top employee attendance and leave tracking systems](https://www.g2.com/discussions/top-employee-attendance-and-leave-tracking-systems) [Best tools for integrating big data into business decisions](https://www.g2.com/discussions/best-tools-for-integrating-big-data-into-business-decisions)[Which comparative rater for independent insurance agents has the most carrier integrations?](https://www.g2.com/discussions/which-comparative-rater-for-independent-insurance-agents-has-the-most-carrier-integrations)[Pros and Cons Details](https://www.g2.com/products/crisp/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)