Generated from real user reviews
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Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
Jackson C.
5.0/5
"Exceptional Support, Smooth Customer Interactions"
What do you like about Crisp?
I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us i
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Michael V.
Small-Business (50 or fewer emp.)
5.0/5
"Effortless Customer Support with Continuous Innovation"
What do you like about Crisp?
I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
See Related User Reviews
Michael V.
Small-Business (50 or fewer emp.)
5.0/5
"Effortless Customer Support with Continuous Innovation"
What do you like about Crisp?
I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
See Related User Reviews
Michael V.
Small-Business (50 or fewer emp.)
5.0/5
"Effortless Customer Support with Continuous Innovation"
What do you like about Crisp?
I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
See Related User Reviews
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Outstanding Value and Support with Powerful Chat Features"
What do you like about Crisp?
Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We rea
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Rafael G.
Small-Business (50 or fewer emp.)
5.0/5
"From Chat to CRM: My Honest Review of Crisp"
What do you dislike about Crisp?
The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges
Joe P.
Small-Business (50 or fewer emp.)
5.0/5
"Best Support Chat + Help Center Out There"
What do you dislike about Crisp?
The only thing missing for us is emailing automations.
See Related User Reviews
Rafael G.
Small-Business (50 or fewer emp.)
5.0/5
"From Chat to CRM: My Honest Review of Crisp"
What do you dislike about Crisp?
The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Great app and Awesome customer service!"
What do you dislike about Crisp?
They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u
See Related User Reviews
Rafael G.
Small-Business (50 or fewer emp.)
5.0/5
"From Chat to CRM: My Honest Review of Crisp"
What do you dislike about Crisp?
The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges
Mohamed Amine L.
Small-Business (50 or fewer emp.)
3.0/5
"they contact me after a bad experience"
What do you dislike about Crisp?
Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Great app and Awesome customer service!"
What do you dislike about Crisp?
They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u
Pedro M.
Small-Business (50 or fewer emp.)
5.0/5
"An Excellent Live Chat Solution with Great Features"
What do you dislike about Crisp?
While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays
See Related User Reviews
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you dislike about Crisp?
Honestly, nothing major. Like any tool, Crisp takes a little time to fully understand at the beginning. The first few days can feel confusing simply b
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Clean, Powerful Interface with Versatile Business Functions"
What do you dislike about Crisp?
Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal
They are available any time to help on their chat Review collected by and hosted on G2.com.
I do not find so many wrong things to tell about this solution Review collected by and hosted on G2.com.
The support is quite fast, timely, and effective. Review collected by and hosted on G2.com.
He/She/They have difficulty understanding themselves intuitively Review collected by and hosted on G2.com.
Thank you to the team that always responds very quickly to our questions in a clear and personalized manner. Review collected by and hosted on G2.com.
Nothing to say about this part for the moment Review collected by and hosted on G2.com.
Easy to integrate, with great and really reactive customer service to help us we managed to quickly setup Crisp in our solution. With its ease of use, Crisp has been immediately adopted by our support team! Moving from Zendesk for such a great solution has been a relief! We gained in response time through the chatbox feature, love the integrations with our other tools such as Ringover and never miss anything to provide the best support to our own customers. Review collected by and hosted on G2.com.
Not much even if some improvements could be made on the help desk to allow tables (or display side-by-side content) and some more custom colors on alert boxes (success / error etc). Review collected by and hosted on G2.com.
It has a lot of feature, including training AI on conversation data. Review collected by and hosted on G2.com.
There's nothing to dislike, its a good solution. Review collected by and hosted on G2.com.
We are a Shopify app development company, and support is a very important part of our SAAS business. We are using Crisp for all of our apps and it works great for us. Antoine, who is their CMO, personally helps us to resolve some of our small problems. Previously I also several times connected their support and they were always helpful. And also price for the value they are adding to our business is no brainer. Review collected by and hosted on G2.com.
We are receiving notifications when user using our website a bit late, few seconds late. Would be great to receive these notifications instantly so we can start communication with customers. Review collected by and hosted on G2.com.
Helpful chat assistants. Chris in particular went above and beyond to help me set up a webhook which I have no previous experience doing. Review collected by and hosted on G2.com.
Nothing as I haven't run into a problem that can't be fixed by assistance. Review collected by and hosted on G2.com.
UI/UX is intuitive for both agents and customers (live chat) Review collected by and hosted on G2.com.
We had several email deliverability issues with Outlook users in particular, which caused us loss of business, and we didn't feel like the support cared much/knew what was really happening. We had to unplug Crisp and respond from Gmail while transitioning to another service. Review collected by and hosted on G2.com.
Crisp offers a huge range of personalisation options, particularly for inbound marketing and customer support.
Its ability to offer a new form of discussion via instant messaging means that users can enjoy a real conversational experience instead of going through the ticket process.
I've really appreciated tools like Livetranslate and MagicBrowse, which have enabled us to identify what our customers are looking for on different pages and how we can better engage with them, whatever their country.
Finally, AI coupled with the helpdesk in the chatbot is a great help in drastically reducing the number of support requests and concentrating on high-value requests.
I can only recommend Crisp! Review collected by and hosted on G2.com.
I can't wait for the new version of Crisp Analytics! Review collected by and hosted on G2.com.
Cost effective, but not much else to like about it Review collected by and hosted on G2.com.
Our users often report that they haven't heard back from us, when we looked into this it turns out Crisp hadn't even sent our support teams responses in many cases.
This is a known open ongoing issue with Crisp, that still continues to affect other paying customers. Review collected by and hosted on G2.com.
