--- title: Crisp Reviews meta\_title: 'Crisp Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how Crisp works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 200 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Crisp Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. [(30 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606058&qs=pros-and-cons#reviews) Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. [(28 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606238&qs=pros-and-cons#reviews) Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. [(28 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605954&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. [(21 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606833&qs=pros-and-cons#reviews) Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. [(17 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606417&qs=pros-and-cons#reviews) Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. [(10 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606705&qs=pros-and-cons#reviews) Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. [(7 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605717&qs=pros-and-cons#reviews) Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. [(5 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605789&qs=pros-and-cons#reviews) Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. [(4 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606279&qs=pros-and-cons#reviews) Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. [(4 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605723&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Crisp ##### 1. Customer Support Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. [ See 30 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606058&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ![Jackson C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackson C.") JC Jackson C. 5.0/5 "Exceptional Support, Smooth Customer Interactions" What do you like about Crisp? I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us i ##### 2. Features Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. [ See 28 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606238&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 3. Helpful Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. [ See 28 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605954&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 4. Ease of Use Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. [ See 21 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606833&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 5. Intuitive Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. [ See 17 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606417&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Value and Support with Powerful Chat Features" What do you like about Crisp? Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We rea ### 5 Cons or Disadvantages of Crisp ##### 1. Missing Features Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. [ See 10 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606705&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ![Joe P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe P.") JP Joe P. Small-Business (50 or fewer emp.) 5.0/5 "Best Support Chat + Help Center Out There" What do you dislike about Crisp? The only thing missing for us is emailing automations. ##### 2. Limited Features Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. [ See 7 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605717&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great app and Awesome customer service!" What do you dislike about Crisp? They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u ##### 3. Lack of Features Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. [ See 5 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605789&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ML Mohamed Amine L. Small-Business (50 or fewer emp.) 3.0/5 "they contact me after a bad experience" What do you dislike about Crisp? Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to ##### 4. Expensive Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. [ See 4 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606279&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great app and Awesome customer service!" What do you dislike about Crisp? They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u ![Pedro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro M.") PM Pedro M. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Live Chat Solution with Great Features" What do you dislike about Crisp? While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays ##### 5. Learning Curve Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. [ See 4 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605723&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you dislike about Crisp? Honestly, nothing major. Like any tool, Crisp takes a little time to fully understand at the beginning. The first few days can feel confusing simply b ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Clean, Powerful Interface with Versatile Business Functions" What do you dislike about Crisp? Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/crisp/competitors/alternatives) ML Mohamed Amine L. CEO Marketing and Advertising Small-Business (50 or fewer emp.) 2/3/2025 "they contact me after a bad experience" 3/5 What do you like best about Crisp? Good software, but bad support agents. mad and can't give you direct help. Review collected by and hosted on G2.com. What do you dislike about Crisp? Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to discuss a problem with thier support, the agent is angry and he decide to suspend our account. after a while they charged us 85.81$. i will report them via my bank. Please everyone be carefull. After: they Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? following our customers requests Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/4/2025 "Great app and Awesome customer service!" 5/5 What do you like best about Crisp? Intuitive, easy to navigate and use. Customer support agents are flexible and supportive. Chris and Clark have been extra helpful. Review collected by and hosted on G2.com. What do you dislike about Crisp? They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get used to. And the gap between Plus $295 and Essentials $95 is too big. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? It's easy to chat with customers, easy to create tags, and notes for a smooth operations. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tony B.") TB Tony B. Growth Affiliate Marketing Lead / Co - founder Mid-Market (51-1000 emp.) 6/4/2024 "Great value for money Chat + Email solution to support ecommerce customers" 4.5/5 What do you like best about Crisp? At first, we used Intercom, but since finding Crisp, we haven't considered other solutions. Our customers are ecommerce store owners on Shopify. They hustle every day to build their brand, and Crisp is the reliable solution that allows us to provide world-class support with confidence. Additionally, the Crisp Support team is fast and resolves any issues we have, whether usage or technical. Lastly, the fixed monthly pricing with the amount of customer support seats we'll have is very attractive. Review collected by and hosted on G2.com. What do you dislike about Crisp? Looking back a few years ago, we did experience some glitches with the product. However, the product has been significantly improved over time. While there are occasional wait times for operators, it's not a major inconvenience. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? It solves with the customer flow including email and chat. When the merchant is available online we can chat with him/her and resolve the issue quickly, sometimes customers need to leave, so we can send them emails. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Justine M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justine M.") JM Justine M. Customer support and education Small-Business (50 or fewer emp.) 10/2/2024 "Easy to use and very good customer service" 5/5 What do you like best about Crisp? It's really easy to use, and even though creating campaigns and one-shot emails can be a bit confusing, their customer support is always super herlpful and quick to reply Review collected by and hosted on G2.com. What do you dislike about Crisp? Creating campaigns can be a bit confusing, but their customer support makes it all easier Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? We're receiving messages from customer who are using our app, and it helps us having all the emails in the same place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lewis A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lewis A.") LA Lewis A. Product designer Mid-Market (51-1000 emp.) 2/17/2025 "Simple and effective use of a chatbot builder" 5/5 What do you like best about Crisp? Ergonomics and ease of use, numerous documentation aids, advanced features Review collected by and hosted on G2.com. What do you dislike about Crisp? For the moment, everything is well tied up, nothing to say Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Unclog our customer service, respond more quickly to our end customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 2/18/2025 "Great complete solution" 4/5 What do you like best about Crisp? They are available any time to help on their chat Review collected by and hosted on G2.com. What do you dislike about Crisp? I do not find so many wrong things to tell about this solution Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? An all in one plateform, everything happens at the same place Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Marketing B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marketing B.") MB Marketing B. Líder de producto Small-Business (50 or fewer emp.) 11/12/2024 "He/She/It has met all our requirements" 4/5 What do you like best about Crisp? The support is quite fast, timely, and effective. Review collected by and hosted on G2.com. What do you dislike about Crisp? He/She/They have difficulty understanding themselves intuitively Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Attention to our support channels through the platforms has allowed us to stay up to date with customer service across multiple channels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Cosmetics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Cosmetics") UC Verified User in Cosmetics Small-Business (50 or fewer emp.) 2/27/2025 "A very competent team" 4.5/5 What do you like best about Crisp? Thank you to the team that always responds very quickly to our questions in a clear and personalized manner. Review collected by and hosted on G2.com. What do you dislike about Crisp? Nothing to say about this part for the moment Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? The Crisp team always responds to our questions very quickly about the different features of the platform. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Luc B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luc B.") LB Luc B. Small-Business (50 or fewer emp.) 5/13/2024 "Great product, amazing support" 5/5 What do you like best about Crisp? Easy to integrate, with great and really reactive customer service to help us we managed to quicly setup crisp in our solution. With its ease of use Crisp has been immediatly adopted from our support team! Moving from zendesk for such a great solution has been a relief! We gained in response time through the chatbox feature, love the integrations with our other tools such as Ringover and never miss anything to provide the best support to our own customers. Review collected by and hosted on G2.com. What do you dislike about Crisp? Not much even if some improvements could be made on the help desk to allow tables (or display side-by-side content) and some more custom colors on alert boxes (success / error etc). Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp is used to provide customer support for our SaaS application. It allowed us a better tracking and resolution time of our customer questions and issues, thanks to its efficient UX and omnicanal support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Shikhil S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shikhil S.") SS Shikhil S. CEO Mid-Market (51-1000 emp.) 9/12/2024 "Excellent product, evolved and feature rich." 5/5 What do you like best about Crisp? It has a lot of feature, including training AI on conversation data. Review collected by and hosted on G2.com. What do you dislike about Crisp? There's nothing to dislike, its a good solution. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp helps us staying in touch with our customers, and talk to potential customers. We also use its knowledge base. Review collected by and hosted on G2.com. 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