Crisp Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the exceptional customer support of Crisp, praising its responsiveness and efficiency in resolving issues. (30 mentions)

Users highlight Crisp's outstanding features, noting its seamless integration, reliability, and exceptional customer support. (28 mentions)

Users commend Crisp for its exceptional customer support, emphasizing responsiveness and efficiency as standout qualities. (28 mentions)

Users find Crisp to be extremely easy to use, facilitating quick training and efficient conversation management for teams. (21 mentions)

Users highlight the intuitive interface of Crisp, making it easy to use and integrate into their operations. (17 mentions)

Users find the missing features in Crisp's mobile app limit its functionality compared to the desktop version. (10 mentions)

Users find the limited features of the Crisp mobile app compared to the web platform frustrating for functionality. (7 mentions)

Users express frustration with the lack of features in the Crisp mobile app compared to the desktop experience. (5 mentions)

Users find Crisp to be expensive due to increased pricing and limited agent capacity, straining small businesses. (4 mentions)

Users find the learning curve frustrating, as understanding the logic and building workflows requires significant time investment. (4 mentions)

5 Pros or Advantages of Crisp

1. Customer Support

Users highlight the exceptional customer support of Crisp, praising its responsiveness and efficiency in resolving issues.

See 30 mentions

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Cristoffer P.

Small-Business (50 or fewer emp.)

5.0/5

"Best live chat + shared inbox tool we’ve used for customer support"

What do you like about Crisp?

Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te

Jackson C.

5.0/5

"Exceptional Support, Smooth Customer Interactions"

What do you like about Crisp?

I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us i

2. Features

Users highlight Crisp's outstanding features, noting its seamless integration, reliability, and exceptional customer support.

See 28 mentions

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Michael V.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Customer Support with Continuous Innovation"

What do you like about Crisp?

I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that

Cristoffer P.

Small-Business (50 or fewer emp.)

5.0/5

"Best live chat + shared inbox tool we’ve used for customer support"

What do you like about Crisp?

Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te

3. Helpful

Users commend Crisp for its exceptional customer support, emphasizing responsiveness and efficiency as standout qualities.

See 28 mentions

See Related User Reviews

Michael V.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Customer Support with Continuous Innovation"

What do you like about Crisp?

I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that

Cristoffer P.

Small-Business (50 or fewer emp.)

5.0/5

"Best live chat + shared inbox tool we’ve used for customer support"

What do you like about Crisp?

Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te

4. Ease of Use

Users find Crisp to be extremely easy to use, facilitating quick training and efficient conversation management for teams.

See 21 mentions

See Related User Reviews

Michael V.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Customer Support with Continuous Innovation"

What do you like about Crisp?

I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that

Cristoffer P.

Small-Business (50 or fewer emp.)

5.0/5

"Best live chat + shared inbox tool we’ve used for customer support"

What do you like about Crisp?

Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te

5. Intuitive

Users highlight the intuitive interface of Crisp, making it easy to use and integrate into their operations.

See 17 mentions

See Related User Reviews

Cristoffer P.

Small-Business (50 or fewer emp.)

5.0/5

"Best live chat + shared inbox tool we’ve used for customer support"

What do you like about Crisp?

Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Value and Support with Powerful Chat Features"

What do you like about Crisp?

Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We rea

5 Cons or Disadvantages of Crisp

1. Missing Features

Users find the missing features in Crisp's mobile app limit its functionality compared to the desktop version.

See 10 mentions

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Rafael G.

Small-Business (50 or fewer emp.)

5.0/5

"From Chat to CRM: My Honest Review of Crisp"

What do you dislike about Crisp?

The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges

Joe P.

Small-Business (50 or fewer emp.)

5.0/5

"Best Support Chat + Help Center Out There"

What do you dislike about Crisp?

The only thing missing for us is emailing automations.

2. Limited Features

Users find the limited features of the Crisp mobile app compared to the web platform frustrating for functionality.

See 7 mentions

See Related User Reviews

Rafael G.

Small-Business (50 or fewer emp.)

5.0/5

"From Chat to CRM: My Honest Review of Crisp"

What do you dislike about Crisp?

The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great app and Awesome customer service!"

What do you dislike about Crisp?

They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u

3. Lack of Features

Users express frustration with the lack of features in the Crisp mobile app compared to the desktop experience.

See 5 mentions

See Related User Reviews

Rafael G.

Small-Business (50 or fewer emp.)

5.0/5

"From Chat to CRM: My Honest Review of Crisp"

What do you dislike about Crisp?

The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges

Mohamed Amine L.

Small-Business (50 or fewer emp.)

3.0/5

"they contact me after a bad experience"

What do you dislike about Crisp?

Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to

4. Expensive

Users find Crisp to be expensive due to increased pricing and limited agent capacity, straining small businesses.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great app and Awesome customer service!"

What do you dislike about Crisp?

They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u

Pedro M.

Small-Business (50 or fewer emp.)

5.0/5

"An Excellent Live Chat Solution with Great Features"

What do you dislike about Crisp?

While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays

5. Learning Curve

Users find the learning curve frustrating, as understanding the logic and building workflows requires significant time investment.

See 4 mentions

See Related User Reviews

Cristoffer P.

Small-Business (50 or fewer emp.)

5.0/5

"Best live chat + shared inbox tool we’ve used for customer support"

What do you dislike about Crisp?

Honestly, nothing major. Like any tool, Crisp takes a little time to fully understand at the beginning. The first few days can feel confusing simply b

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Clean, Powerful Interface with Versatile Business Functions"

What do you dislike about Crisp?

Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal

Top-Rated Alternatives

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Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/15/2025

"Straightforward and Cost Effective Solution for Sales and Support"

5/5

What do you like best about Crisp?

User-friendly interface that makes it easy to manage conversations and respond to customers promptly. It is simple but powerful. Simple straightforward pricing unlike in some competitors where you have to pay extra for every feature you use. Great support! Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Nothing really. Just writing something here so it let's me post the review :) Review collected by and hosted on G2.com.

Mélissa R.

Fondatrice

Small-Business (50 or fewer emp.)

2/25/2025

"Thank you very much to Axel for his help."

5/5

What do you like best about Crisp?

I use Crisp to create a Chatbot with AI and honestly it is very smooth, the customer service is available to help when there are errors or misunderstandings. Thanks to Axel for keeping an eye on my work and notifying me of the errors that were present. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

A few more areas for improvement regarding the chatbot, but I am certain that you will improve everything that is not satisfactory. Review collected by and hosted on G2.com.

Christopher B.

Marketing Director

Small-Business (50 or fewer emp.)

3/6/2025

"Crisp - changing the way customers interact"

4.5/5

What do you like best about Crisp?

I like that ability to incorporate AI into the chat to make the experience better for our customers. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

It's frustrating to get the flow right. I feel like I spent too much time meddling around with it. The instructions are helpful but they don't always lead you to the answer. Review collected by and hosted on G2.com.

Ajay S.

CTO

Small-Business (50 or fewer emp.)

6/6/2024

"Excellent customer support with a very compelling price point"

0/5

What do you like best about Crisp?

They are super responsive and have a really great product with some excellent features for SMBs with good pricing. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

The API (REST) integration seemed a bit complicated with needing to create an integration but the plugin got approved quickly. Having a straightforward auth mechanism instead of the current plugin/integration would help with quicker turnaround time. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

6/2/2025

"Great live chat tool, excellent non profit discount, testng AI features now"

4.5/5

What do you like best about Crisp?

Easy to setup, full featured, and pricing is fair and transparent Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Email deliverability on their IP pool is terrible despite them claiming it's okay. Review collected by and hosted on G2.com.

Mohamed Amine L.

CEO

Marketing and Advertising

Small-Business (50 or fewer emp.)

2/3/2025

"they contact me after a bad experience"

3/5

What do you like best about Crisp?

Good software, but bad support agents. mad and can't give you direct help. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to discuss a problem with thier support, the agent is angry and he decide to suspend our account. after a while they charged us 85.81$. i will report them via my bank. Please everyone be carefull.

After: they Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/4/2025

"Great app and Awesome customer service!"

5/5

What do you like best about Crisp?

Intuitive, easy to navigate and use. Customer support agents are flexible and supportive. Chris and Clark have been extra helpful. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get used to. And the gap between Plus $295 and Essentials $95 is too big. Review collected by and hosted on G2.com.

Tony B.

Growth Affiliate Marketing Lead / Co - founder

Mid-Market (51-1000 emp.)

6/4/2024

"Great value for money Chat + Email solution to support ecommerce customers"

4.5/5

What do you like best about Crisp?

At first, we used Intercom, but since finding Crisp, we haven't considered other solutions. Our customers are ecommerce store owners on Shopify. They hustle every day to build their brand, and Crisp is the reliable solution that allows us to provide world-class support with confidence. Additionally, the Crisp Support team is fast and resolves any issues we have, whether usage or technical. Lastly, the fixed monthly pricing with the amount of customer support seats we'll have is very attractive. Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Looking back a few years ago, we did experience some glitches with the product. However, the product has been significantly improved over time. While there are occasional wait times for operators, it's not a major inconvenience. Review collected by and hosted on G2.com.

Justine M.

Customer support and education

Small-Business (50 or fewer emp.)

10/2/2024

"Easy to use and very good customer service"

5/5

What do you like best about Crisp?

It's really easy to use, and even though creating campaigns and one-shot emails can be a bit confusing, their customer support is always super helpful and quick to reply Review collected by and hosted on G2.com.

What do you dislike about Crisp?

Creating campaigns can be a bit confusing, but their customer support makes it all easier Review collected by and hosted on G2.com.