Generated from real user reviews
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Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
Jackson C.
5.0/5
"Exceptional Support, Smooth Customer Interactions"
What do you like about Crisp?
I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us i
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Michael V.
Small-Business (50 or fewer emp.)
5.0/5
"Effortless Customer Support with Continuous Innovation"
What do you like about Crisp?
I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
See Related User Reviews
Michael V.
Small-Business (50 or fewer emp.)
5.0/5
"Effortless Customer Support with Continuous Innovation"
What do you like about Crisp?
I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
See Related User Reviews
Michael V.
Small-Business (50 or fewer emp.)
5.0/5
"Effortless Customer Support with Continuous Innovation"
What do you like about Crisp?
I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
See Related User Reviews
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Outstanding Value and Support with Powerful Chat Features"
What do you like about Crisp?
Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We rea
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Rafael G.
Small-Business (50 or fewer emp.)
5.0/5
"From Chat to CRM: My Honest Review of Crisp"
What do you dislike about Crisp?
The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges
Joe P.
Small-Business (50 or fewer emp.)
5.0/5
"Best Support Chat + Help Center Out There"
What do you dislike about Crisp?
The only thing missing for us is emailing automations.
See Related User Reviews
Rafael G.
Small-Business (50 or fewer emp.)
5.0/5
"From Chat to CRM: My Honest Review of Crisp"
What do you dislike about Crisp?
The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Great app and Awesome customer service!"
What do you dislike about Crisp?
They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u
See Related User Reviews
Rafael G.
Small-Business (50 or fewer emp.)
5.0/5
"From Chat to CRM: My Honest Review of Crisp"
What do you dislike about Crisp?
The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges
Mohamed Amine L.
Small-Business (50 or fewer emp.)
3.0/5
"they contact me after a bad experience"
What do you dislike about Crisp?
Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Great app and Awesome customer service!"
What do you dislike about Crisp?
They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u
Pedro M.
Small-Business (50 or fewer emp.)
5.0/5
"An Excellent Live Chat Solution with Great Features"
What do you dislike about Crisp?
While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays
See Related User Reviews
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you dislike about Crisp?
Honestly, nothing major. Like any tool, Crisp takes a little time to fully understand at the beginning. The first few days can feel confusing simply b
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Clean, Powerful Interface with Versatile Business Functions"
What do you dislike about Crisp?
Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal
The customer service is very responsive to the various questions asked in their chat. Review collected by and hosted on G2.com.
I am not thinking about anything at the moment, and if we have had any problems, they have always been resolved very quickly. Review collected by and hosted on G2.com.
We have been using Crisp for 4 years at InstaWP. I have used Crisp on several other sites. The amount of features they offer on the free plan is incredible. The recent update added a lot of value and made my life easier as the customer support team lead. Review collected by and hosted on G2.com.
The reporting system is improved a lot now but I am coming from HelpScout and Zendesk. So I hope that they can think from a customer support team lead perspective and how a company might want to track their KPIs. The reporting system and the UX has a long way to go. Review collected by and hosted on G2.com.
I like the complete tool of feature for the fair pricing.
Knowledgebase, workflows automation, multi-platform, AI based on your knowledgebase et... but still it's not based like intercom on the number of user but operator. Review collected by and hosted on G2.com.
I'd like a bit more components for survey than the one available. Review collected by and hosted on G2.com.
Crisp makes customer support and communication extremely easy. We were able to integrate Crisp in a matter of minutes. Crisp has the most features and the most competitive pricing. Review collected by and hosted on G2.com.
Not a lot to dislike about Crisp. They are adding new features all the time. The only aspect I see missing is a consolidated Sales funnel to track leads. Review collected by and hosted on G2.com.
The costs are clear, and there is a lot of value in the basic packages without addons. Review collected by and hosted on G2.com.
The AI bot isn't the best - it requires you to build custom workflows, and this isn't easy, but it gets the job done and is much cheaper than competitors. Review collected by and hosted on G2.com.
Crisp is a solution that saves a lot of time!
Messages are centralized on one platform, we can respond automatically, customize messages, have shortcuts, etc.
The Crisp team is always available to support us (a quick note to thank Chris with whom I regularly communicate)!
I recommend it. Review collected by and hosted on G2.com.
The only thing I found a bit complicated with Crisp is the setup. Otherwise, nothing to report. ;) Review collected by and hosted on G2.com.
Lola has always been professional, friendly and knowledgeable. She represents your company extremely well.
Good reports, good information on the side panel of tickets. Review collected by and hosted on G2.com.
Needs an HTML article editor. Article authoring is not great.
Article text should be searchable.
Would like a customizable article properties panel, so I can tag certain articles as having (for example) videos or graphics of certain things, so I can manage them easily (use case is "find all the articles that have videos"). Right now I have to dump KB content into a spreadsheet and manage it there. Review collected by and hosted on G2.com.
I already knew Crisp for web apps but was looking for a new chatbot solution for a React Native app. I only needed a simple, quick to install solution and found your React Native SDK which was very easy to install and setup. Among competitors, not many React Native SDK are available. I will keep offering your solution to all my clients because every app should enable easy access to customer support. Review collected by and hosted on G2.com.
My only difficulty when integrating the SDK is that by default file upload is enabled, but not available for free accounts, which fires a weird native error. I had to contact customer support which explained me that in an instant reply :) Review collected by and hosted on G2.com.
Pedro is definitely the man for Crisp. He answered every of my questions with patience and details. Review collected by and hosted on G2.com.
Nothing currently, the app provides almost all I need to begin with Review collected by and hosted on G2.com.
It was reliable at first although the UI was confusing. Once things were set up, they worked... The software worked until it didn't. Review collected by and hosted on G2.com.
The reliability issues with customer replies not being delivered, combined with poor technical support that refused to fix the core functionality without charging an additional 33% fee. The company seems to see essential functions like message delivery as "add-ons" (such as dedicated IP when their standard service doesn't work at all) rather than including something core to the job-to-be-done to the base service. Review collected by and hosted on G2.com.
