Crisp is quick to set up and easy to integrate, making it a user-friendly solution for businesses. One standout feature is the availability of both desktop and mobile apps, which significantly simplify life for chat operators by ensuring seamless communication on the go. Additionally, Crisp’s pricing plans are competitive and offer great value compared to similar tools in the market. Review collected by and hosted on G2.com.

While Crisp offers some great features, it’s frustrating that fundamental functionalities are missing—like the ability to export filtered contacts directly. Instead, you’re forced to download the full CSV list and manually filter it in Excel every single time. This is a simple feature that could be implemented in no time, yet users are left dealing with unnecessary extra steps. On top of that, several other small but essential features for daily use are absent, while the platform focuses on adding multiple AI assistant tools that can feel overwhelming and confusing to navigate. Crisp has potential, but prioritizing basic usability improvements over flashy extras would greatly enhance the user experience. Review collected by and hosted on G2.com.

The Crisp service is the most balanced solution I have found used as a Helpdesk. It is simple, intuitive, and smooth, allowing for organization and hierarchy similar to other market players BUT, it allows you, thanks to numerous modules available in their catalog (most of which are additional free services), to customize your usage.

Real-time conversations, email management, archiving and statistical tracking, deep learning AI, scenario automation, just at the application level it will meet your expectations.

The staff: hats off, sincerely you are part of the teams I can count on one hand that are as responsive, efficient, and patient with whom I have had the opportunity to work, you provide a great job, whether in our native language or English, you adapt very quickly.

In conclusion, if you are looking for a mid-top range solution in Helpdesk, I recommend it to you. Review collected by and hosted on G2.com.

the lack of subcategories limited to 2 for the tier + subscription Review collected by and hosted on G2.com.

Super easy to use, extremely powerful feature sets, for a very affordable price. Also very easy to implement. We use it every day. Review collected by and hosted on G2.com.

I had some trouble getting our billing set up through paypal, but the customer support team was super responsive and we got it figured out together. Review collected by and hosted on G2.com.

Crisp is incredibly easy to use and set up, making customer communication seamless. The live chat, chatbot automation, and multi-channel integration help us manage support efficiently. The UI is intuitive, and the real-time notifications ensure we never miss a lead. Plus, their customer support is responsive and helpful! Review collected by and hosted on G2.com.

While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays in message delivery can be improved. Review collected by and hosted on G2.com.

I love the level of automation you can achieve, and most importantly, if you ever have any issues, the support team has always provided me with the best solution for my case whenever I’ve contacted them. They haven’t failed even once. Review collected by and hosted on G2.com.

The only thing I didn’t like is that you can’t have independent shortcuts based on the inboxes you have. I would have liked to have separate shortcuts for support and others for the rest of the inboxes, but overall, it’s great! Review collected by and hosted on G2.com.

The support. Easy to use. Decent features. Review collected by and hosted on G2.com.

It's a little 'clunky' at times, and the AI while they're starting to work on this is quite hard for beginners to grasp Review collected by and hosted on G2.com.

Very easy to implement. Simple to use for employees yet powerful enough to do complex tasks as well. Review collected by and hosted on G2.com.

Not many. The system grow over the years so sometimes you just need to sit down and read the announcements to discover new features. Review collected by and hosted on G2.com.

Great feature set, customizable to fit specific needs. Great support Review collected by and hosted on G2.com.

I don't have anything to add. Why is this required? Review collected by and hosted on G2.com.

I like many of the tools that Crisp has, such as the CoPilot or its integration with my website. However, I believe that the great differentiator that Crisp has is its brutally effective and friendly Customer Service department. Personally, Pedro is my advisor and every time I have needed him, whether for a question or a video call, he has been attentive. Incredible everything regarding the service. Review collected by and hosted on G2.com.

There are some tools that are somewhat confusing, or some integrations. However, the vast majority of these are not necessary for my line of business. Review collected by and hosted on G2.com.

The Crisp team are incredible to work with, super fast support and always extremely helpful. Support tools for small companies get expensive fast. TabLogs staff all jump in and help out on support, but expensive per seat costing on other tools made this prohibitive, with Crisp this wasn't a problem. Review collected by and hosted on G2.com.

The automated chat workflow still need some work, if our AI (which is great) answers the message, we still need to manually close it Review collected by and hosted on G2.com.