--- title: Crisp Reviews meta\_title: 'Crisp Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how Crisp works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 200 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Crisp Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. [(30 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606058&qs=pros-and-cons#reviews) Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. [(28 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606238&qs=pros-and-cons#reviews) Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. [(28 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605954&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. [(21 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606833&qs=pros-and-cons#reviews) Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. [(17 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606417&qs=pros-and-cons#reviews) Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. [(10 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606705&qs=pros-and-cons#reviews) Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. [(7 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605717&qs=pros-and-cons#reviews) Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. [(5 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605789&qs=pros-and-cons#reviews) Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. [(4 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606279&qs=pros-and-cons#reviews) Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. [(4 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605723&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Crisp ##### 1. Customer Support Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. [ See 30 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606058&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ![Jackson C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackson C.") JC Jackson C. 5.0/5 "Exceptional Support, Smooth Customer Interactions" What do you like about Crisp? I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us i ##### 2. Features Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. [ See 28 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606238&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 3. Helpful Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. [ See 28 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605954&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 4. Ease of Use Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. [ See 21 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606833&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 5. Intuitive Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. [ See 17 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606417&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Value and Support with Powerful Chat Features" What do you like about Crisp? Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We rea ### 5 Cons or Disadvantages of Crisp ##### 1. Missing Features Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. [ See 10 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606705&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ![Joe P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe P.") JP Joe P. Small-Business (50 or fewer emp.) 5.0/5 "Best Support Chat + Help Center Out There" What do you dislike about Crisp? The only thing missing for us is emailing automations. ##### 2. Limited Features Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. [ See 7 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605717&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great app and Awesome customer service!" What do you dislike about Crisp? They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u ##### 3. Lack of Features Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. [ See 5 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605789&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ML Mohamed Amine L. Small-Business (50 or fewer emp.) 3.0/5 "they contact me after a bad experience" What do you dislike about Crisp? Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to ##### 4. Expensive Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. [ See 4 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606279&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great app and Awesome customer service!" What do you dislike about Crisp? They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u ![Pedro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro M.") PM Pedro M. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Live Chat Solution with Great Features" What do you dislike about Crisp? While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays ##### 5. Learning Curve Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. [ See 4 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605723&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you dislike about Crisp? Honestly, nothing major. Like any tool, Crisp takes a little time to fully understand at the beginning. The first few days can feel confusing simply b ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Clean, Powerful Interface with Versatile Business Functions" What do you dislike about Crisp? Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/crisp/competitors/alternatives) ![Avraham J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Avraham J.") AJ Avraham J. Director of Customer Success Mid-Market (51-1000 emp.) 7/8/2025 "95% of the time they're available for help and I think overall they're a nice friendly SaaS company" 5/5 What do you like best about Crisp? The support. Easy to use. Decent features. Review collected by and hosted on G2.com. What do you dislike about Crisp? It's a little 'clunky' at times, and the AI while they're starting to work on this is quite hard for beginners to grasp Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Provides a solution for customer interactions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TL Tomasz L. Director Small-Business (50 or fewer emp.) 3/14/2025 "More then a chat" 5/5 What do you like best about Crisp? Very easy to implement. Simple to use for employees yet powerful enough to do complex tasks as well. Review collected by and hosted on G2.com. What do you dislike about Crisp? Not many. The system grow over the years so sometimes you just need to sit down and read the announcements to discover new features. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? All communication from email, chat, sms, facebook etc goes into one inbox. Employees do not even know where it comes from. What is important is how fast they reply. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 11/6/2025 "Highly Customizable with Outstanding Support" 5/5 What do you like best about Crisp? Great feature set, customizable to fit specific needs. Great support Review collected by and hosted on G2.com. What do you dislike about Crisp? I don't have anything to add. Why is this required? Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Helping us support our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Gerardo G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerardo G.") GG Gerardo G. Lider de Atencion al Cliente Small-Business (50 or fewer emp.) 11/27/2024 "Incredible" 5/5 What do you like best about Crisp? I like many of the tools that Crisp has, such as the CoPilot or its integration with my website. However, I believe that the great differentiator that Crisp has is its brutally effective and friendly Customer Service department. Personally, Pedro is my advisor and every time I have needed him, whether for a question or a video call, he has been attentive. Incredible everything regarding the service. Review collected by and hosted on G2.com. What do you dislike about Crisp? There are some tools that are somewhat confusing, or some integrations. However, the vast majority of these are not necessary for my line of business. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? The new integrations and the recent update of Crisp have been spectacular. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Simon H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon H.") SH Simon H. COO Small-Business (50 or fewer emp.) 3/21/2025 "Cost effective support tool with all the features" 5/5 What do you like best about Crisp? The Crisp team are incredible to work with, super fast support and always extremely helpful. Support tools for small companies get expensive fast. TabLogs staff all jump in and help out on support, but expensive per seat costing on other tools made this prohibitive, with Crisp this wasn't a problem. Review collected by and hosted on G2.com. What do you dislike about Crisp? The automated chat workflow still need some work, if our AI (which is great) answers the message, we still need to manually close it Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp allows us to consolidate multiple points of contacts with our customers into one, and combine that with help desk recommendations. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Renewables & Environment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Renewables & Environment") AR Verified User in Renewables & Environment Small-Business (50 or fewer emp.) 7/1/2025 "Responsive customer service" 3.5/5 What do you like best about Crisp? The customer service is very responsive to the various questions asked in their chat. Review collected by and hosted on G2.com. What do you dislike about Crisp? I am not thinking about anything at the moment, and if we have had any problems, they have always been resolved very quickly. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp helps us centralize our customer service Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Sekander B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sekander B.") SB Sekander B. Head of Customer Support Small-Business (50 or fewer emp.) 11/14/2024 "Best UI for Chat Software" 5/5 What do you like best about Crisp? We have been using Crisp for 4 years at InstaWP. I have used Crisp on several other sites. The amount of features they offer on the free plan is incredible. The recent update added a lot of value and made my life easier as the customer support team lead. Review collected by and hosted on G2.com. What do you dislike about Crisp? The reporting system is improved a lot now but I am coming from HelpScout and Zendesk. So I hope that they can think from a customer support team lead perspective and how a company might want to track their KPIs. The reporting system and the UX has a long way to go. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Chatting live with customers, starting a shared email inbox discussion, collaborating with team members and customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Baptiste M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Baptiste M.") BM Baptiste M. CEO Small-Business (50 or fewer emp.) 2/19/2025 "Complete tool, great support, fair pricing" 5/5 What do you like best about Crisp? I like the complete tool of feature for the fair pricing. Knowledgebase, workflows automation, multi-platform, AI based on your knowledgebase et... but still it's not based like intercom on the number of user but operator. Review collected by and hosted on G2.com. What do you dislike about Crisp? I'd like a bit more components for survey than the one available. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Simple but power ful help desk to support our clients questions and feedbacks, also we use it for marketing messages Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nathan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan A.") NA Nathan A. Director of Operations Small-Business (50 or fewer emp.) 1/16/2025 "Most Important Tool For Any Startup!" 5/5 What do you like best about Crisp? Crisp makes customer support and communication extremely easy. We were able to integrate Crisp in a matter of minutes. Crisp has the most features and the most competitive pricing. Review collected by and hosted on G2.com. What do you dislike about Crisp? Not a lot to dislike about Crisp. They are adding new features all the time. The only aspect I see missing is a consolidated Sales funnel to track leads. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp handles all our support and marketing chatbot services. We also use the campaigns to communicate to potential leads and current customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Suraj R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suraj R.") SR Suraj R. CTO Small-Business (50 or fewer emp.) 2/24/2025 "Knowledgeable, timely and helpful customer support," 4.5/5 What do you like best about Crisp? The costs are clear, and there is a lot of value in the basic packages without addons. Review collected by and hosted on G2.com. What do you dislike about Crisp? The AI bot isn't the best - it requires you to build custom workflows, and this isn't easy, but it gets the job done and is much cheaper than competitors. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? We use Crisp for all our customer support - live chat and email. Review collected by and hosted on G2.com. 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