--- title: Crisp Reviews meta\_title: 'Crisp Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how Crisp works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 200 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Crisp Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. [(30 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606058&qs=pros-and-cons#reviews) Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. [(28 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606238&qs=pros-and-cons#reviews) Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. [(28 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605954&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. [(21 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606833&qs=pros-and-cons#reviews) Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. [(17 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606417&qs=pros-and-cons#reviews) Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. [(10 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606705&qs=pros-and-cons#reviews) Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. [(7 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605717&qs=pros-and-cons#reviews) Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. [(5 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605789&qs=pros-and-cons#reviews) Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. [(4 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606279&qs=pros-and-cons#reviews) Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. [(4 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605723&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Crisp ##### 1. Customer Support Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. [ See 30 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606058&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ![Jackson C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackson C.") JC Jackson C. 5.0/5 "Exceptional Support, Smooth Customer Interactions" What do you like about Crisp? I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us i ##### 2. Features Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. [ See 28 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606238&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 3. Helpful Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. [ See 28 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605954&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 4. Ease of Use Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. [ See 21 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606833&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 5. Intuitive Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. [ See 17 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606417&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Value and Support with Powerful Chat Features" What do you like about Crisp? Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We rea ### 5 Cons or Disadvantages of Crisp ##### 1. Missing Features Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. [ See 10 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606705&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ![Joe P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe P.") JP Joe P. Small-Business (50 or fewer emp.) 5.0/5 "Best Support Chat + Help Center Out There" What do you dislike about Crisp? The only thing missing for us is emailing automations. ##### 2. Limited Features Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. [ See 7 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605717&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great app and Awesome customer service!" What do you dislike about Crisp? They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u ##### 3. Lack of Features Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. [ See 5 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605789&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ML Mohamed Amine L. Small-Business (50 or fewer emp.) 3.0/5 "they contact me after a bad experience" What do you dislike about Crisp? Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to ##### 4. Expensive Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. [ See 4 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606279&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great app and Awesome customer service!" What do you dislike about Crisp? They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u ![Pedro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro M.") PM Pedro M. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Live Chat Solution with Great Features" What do you dislike about Crisp? While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays ##### 5. Learning Curve Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. [ See 4 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605723&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you dislike about Crisp? Honestly, nothing major. Like any tool, Crisp takes a little time to fully understand at the beginning. The first few days can feel confusing simply b ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Clean, Powerful Interface with Versatile Business Functions" What do you dislike about Crisp? Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/crisp/competitors/alternatives) MF Melissa F. Digital Marketing Manager Mid-Market (51-1000 emp.) 4/11/2025 "Customizable, Clean, and Powerful" 4.5/5 What do you like best about Crisp? Crisp gives me total control over the customer chat experience. Their chatbot builder is intuitive, and with a little code, you can create custom triggers that launch specific scenarios — like auto-starting a welcome message or handling live chat routing intelligently. I love that you can brand your bot and make them feel like part of the team. Crisp's flexibility lets us create an experience that feels personal and polished, not generic. Review collected by and hosted on G2.com. What do you dislike about Crisp? The notification system could be more robust. It sends alerts when a chat starts, but there's not an option to continually ring when a user asks to speak to a human — unless I'm just missing that feature. Still, this is minor when weighed against what you can do if you're willing to explore Crisp’s scripting and chatbot logic. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? We needed a chat solution that could: Handle initial FAQs with a branded chatbot Route to live operators only when needed Trigger targeted messages based on user behavior Crisp has helped us provide faster support without overwhelming our team. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Joe P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe P.") JP Joe P. CEO Small-Business (50 or fewer emp.) 4/22/2025 "Best Support Chat + Help Center Out There" 5/5 What do you like best about Crisp? It's an amazing product. We love the model of direct support, automations are powerful, and the level of attention to detail across their UX makes us feel like we're providing robust support to our users in turn. Set-up and integration was extremely easy. And the products are very easy to use by our agents. We use Crisp daily now, and when we run into questions their customer support usually responds within minutes. Review collected by and hosted on G2.com. What do you dislike about Crisp? The only thing missing for us is emailing automations. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp solves our entire customer support pipeline and creates immediate touchpoints where our users can get help in a competitively priced package. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Milan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Milan K.") MK Milan K. AI inovation Small-Business (50 or fewer emp.) 9/11/2025 "Very usefull tool" 5/5 What do you like best about Crisp? You can set up your own AI chatbot. So it is great. Review collected by and hosted on G2.com. What do you dislike about Crisp? I think I dint find anything bad about it yet. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? It can answer questions to customers automaticaly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![An C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "An C.") AC An C. Founder and Chief Game Changer, Gamification and Game Designer Small-Business (50 or fewer emp.) 3/13/2025 "Easy to use and great support" 5/5 What do you like best about Crisp? We love the ease of use of the initial installation and daily use of Crisp. The fact that they are European based is a definite plus and their AI capabilities is what swayed me to add them to our 2 websites and software. We used use the bot that came with our CRM, but this is far superior and the support is really great, responsive and helpful. Review collected by and hosted on G2.com. What do you dislike about Crisp? I can't think of anything so far and if we had problems they have always been resolved really quickly. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? 24/7 customer support, it basically is on and working while we are asleep or busy. It allows us to provide enquiries with the information they need to engage with us further. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 3/25/2025 "Great tool for our company." 5/5 What do you like best about Crisp? Crisp has an incredible customer service. Pedro has resolved all our doubts and has made the transition to this powerful tool much easier for our company. Integrating it into our team was easy despite our large flow of conversations. Today, it is our central communication channel for the daily sale of our services. Review collected by and hosted on G2.com. What do you dislike about Crisp? The mobile version could improve and include all the functionalities of the web version. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Before, we had a channel without multi-agent functionality and without live translation, which made it difficult to track each advisor's bookings and slowed down communication due to language barriers. Now, with Crisp, we can know which advisor is attending to them, where they come from, speak to them in their language, among other great tools, making customer service faster, friendlier, and more effective for our company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Primoz R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Primoz R.") PR Primoz R. Digital Marketing Specialist Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 12/27/2024 "Good but with major flaws" 3.5/5 What do you like best about Crisp? Crisp is quick to set up and easy to integrate, making it a user-friendly solution for businesses. One standout feature is the availability of both desktop and mobile apps, which significantly simplify life for chat operators by ensuring seamless communication on the go. Additionally, Crisp’s pricing plans are competitive and offer great value compared to similar tools in the market. Review collected by and hosted on G2.com. What do you dislike about Crisp? While Crisp offers some great features, it’s frustrating that fundamental functionalities are missing—like the ability to export filtered contacts directly. Instead, you’re forced to download the full CSV list and manually filter it in Excel every single time. This is a simple feature that could be implemented in no time, yet users are left dealing with unnecessary extra steps. On top of that, several other small but essential features for daily use are absent, while the platform focuses on adding multiple AI assistant tools that can feel overwhelming and confusing to navigate. Crisp has potential, but prioritizing basic usability improvements over flashy extras would greatly enhance the user experience. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Catching website visitors and generating leads. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alexandre C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandre C.") AC Alexandre C. Associé Small-Business (50 or fewer emp.) 3/12/2025 "support and responsiveness without errors" 5/5 What do you like best about Crisp? The Crisp service is the most balanced solution I have found used as a Helpdesk. It is simple, intuitive, and smooth, allowing for organization and hierarchy similar to other market players BUT, it allows you, thanks to numerous modules available in their catalog (most of which are additional free services), to customize your usage. Real-time conversations, email management, archiving and statistical tracking, deep learning AI, scenario automation, just at the application level it will meet your expectations. The staff: hats off, sincerely you are part of the teams I can count on one hand that are as responsive, efficient, and patient with whom I have had the opportunity to work, you provide a great job, whether in our native language or English, you adapt very quickly. In conclusion, if you are looking for a mid-top range solution in Helpdesk, I recommend it to you. Review collected by and hosted on G2.com. What do you dislike about Crisp? the lack of subcategories limited to 2 for the tier + subscription Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? reduction of phone calls transformed into chat conversations, detailed history of exchanges, and use of archived conversation categories for customer management improvement purposes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Adam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam S.") AS Adam S. Founder Small-Business (50 or fewer emp.) 5/7/2025 "Amazing product at an affordable price" 5/5 What do you like best about Crisp? Super easy to use, extremely powerful feature sets, for a very affordable price. Also very easy to implement. We use it every day. Review collected by and hosted on G2.com. What do you dislike about Crisp? I had some trouble getting our billing set up through paypal, but the customer support team was super responsive and we got it figured out together. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp handles all of our live chat. It goes straight to my phone and keeps everything super organized. We also love the knowledge base feature. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Pedro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro M.") PM Pedro M. Founder & Director Small-Business (50 or fewer emp.) 3/15/2025 "An Excellent Live Chat Solution with Great Features" 5/5 What do you like best about Crisp? Crisp is incredibly easy to use and set up, making customer communication seamless. The live chat, chatbot automation, and multi-channel integration help us manage support efficiently. The UI is intuitive, and the real-time notifications ensure we never miss a lead. Plus, their customer support is responsive and helpful! Review collected by and hosted on G2.com. What do you dislike about Crisp? While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays in message delivery can be improved. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp helps streamline customer communication by centralizing messages from multiple channels into a single platform. It improves response time, enhances customer satisfaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Miriam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miriam A.") MA Miriam A. Customer Support Manager Small-Business (50 or fewer emp.) 2/4/2025 "The best platform for customer support." 5/5 What do you like best about Crisp? I love the level of automation you can achieve, and most importantly, if you ever have any issues, the support team has always provided me with the best solution for my case whenever I’ve contacted them. They haven’t failed even once. Review collected by and hosted on G2.com. What do you dislike about Crisp? The only thing I didn’t like is that you can’t have independent shortcuts based on the inboxes you have. I would have liked to have separate shortcuts for support and others for the rest of the inboxes, but overall, it’s great! Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? We have gone from having a support system with no automation to implementing an advanced automation process in our company, reducing resolution time to less than 30 minutes when it used to take hours! Review collected by and hosted on G2.com. 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