Generated from real user reviews
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Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
Jackson C.
5.0/5
"Exceptional Support, Smooth Customer Interactions"
What do you like about Crisp?
I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us i
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Michael V.
Small-Business (50 or fewer emp.)
5.0/5
"Effortless Customer Support with Continuous Innovation"
What do you like about Crisp?
I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
See Related User Reviews
Michael V.
Small-Business (50 or fewer emp.)
5.0/5
"Effortless Customer Support with Continuous Innovation"
What do you like about Crisp?
I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
See Related User Reviews
Michael V.
Small-Business (50 or fewer emp.)
5.0/5
"Effortless Customer Support with Continuous Innovation"
What do you like about Crisp?
I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
See Related User Reviews
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Outstanding Value and Support with Powerful Chat Features"
What do you like about Crisp?
Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We rea
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Rafael G.
Small-Business (50 or fewer emp.)
5.0/5
"From Chat to CRM: My Honest Review of Crisp"
What do you dislike about Crisp?
The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges
Joe P.
Small-Business (50 or fewer emp.)
5.0/5
"Best Support Chat + Help Center Out There"
What do you dislike about Crisp?
The only thing missing for us is emailing automations.
See Related User Reviews
Rafael G.
Small-Business (50 or fewer emp.)
5.0/5
"From Chat to CRM: My Honest Review of Crisp"
What do you dislike about Crisp?
The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Great app and Awesome customer service!"
What do you dislike about Crisp?
They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u
See Related User Reviews
Rafael G.
Small-Business (50 or fewer emp.)
5.0/5
"From Chat to CRM: My Honest Review of Crisp"
What do you dislike about Crisp?
The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges
Mohamed Amine L.
Small-Business (50 or fewer emp.)
3.0/5
"they contact me after a bad experience"
What do you dislike about Crisp?
Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Great app and Awesome customer service!"
What do you dislike about Crisp?
They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u
Pedro M.
Small-Business (50 or fewer emp.)
5.0/5
"An Excellent Live Chat Solution with Great Features"
What do you dislike about Crisp?
While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays
See Related User Reviews
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you dislike about Crisp?
Honestly, nothing major. Like any tool, Crisp takes a little time to fully understand at the beginning. The first few days can feel confusing simply b
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Clean, Powerful Interface with Versatile Business Functions"
What do you dislike about Crisp?
Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal
I love the simplicity and efficiency of Crisp. The AI feature, Hugo, is particularly impressive, providing excellent quality responses and allowing time-consuming tasks to be delegated to the AI. The initial setup of Crisp was perfect. Review collected by and hosted on G2.com.
- Review collected by and hosted on G2.com.
I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us in the right direction to create an agent completely centered on support. The setup had a small learning curve, but the tools provided made it a seamless process. Review collected by and hosted on G2.com.
N/A Review collected by and hosted on G2.com.
Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We really enjoy the chat plugin and the ability to track our prospect and subscriber conversations all within Crisp. Review collected by and hosted on G2.com.
I am looking forward to being able to filter and export segments out of CRM. Currently you must do a full export, tags get bunched together which is tough for transferring contacts to other platforms. Review collected by and hosted on G2.com.
Crisp is robust, and the support team is always able to answer all our questions. It eliminates the company's pain points while also being easy to learn. Review collected by and hosted on G2.com.
I believe the layout could be clearer to make it easier for less experienced operators. Review collected by and hosted on G2.com.
The support from Crisp as a whole is relatively agile, and what we value most is that they don't just send article links — they delve deeper, analyze the details, and actively seek the best solution for our specific case.
Pedro, in particular, always helps the Cakto team to resolve the issues we bring and is impeccable at every stage of the service. Always very attentive, patient, and willing to truly understand the problem.
Thank you very much for the care and professionalism! We are very satisfied with the experience and with Crisp as a platform. Review collected by and hosted on G2.com.
The platform, in general, could still be more intuitive. The nomenclatures vary quite a bit due to translations, and this ends up causing confusion, especially for those configuring something for the first time. The new layout update also wasn't very well received — it became less practical and a bit visually cluttered. Additionally, Crisp has a somewhat outdated appearance in some aspects, and we miss more modern integrations, especially with NPS tools, which are essential today for evaluating user experience. Review collected by and hosted on G2.com.
I appreciate the responsiveness of the Crisp teams. As soon as I have a question, I write to them and they respond quickly. They are also attentive to user requests. Review collected by and hosted on G2.com.
Nothing, we are simply starting to use their AI but it requires quite a bit of work. Review collected by and hosted on G2.com.
What we like most about Crisp is that it is a very easy-to-use tool, even for teams that are not centralized. At Bord, we use it exclusively to support our customers, and it has been very easy for the entire team to adapt without technical complications. Additionally, something we really value is their customer service; when we've had questions about integrating Crisp with our system, the support team responds very quickly. Pedro, in particular, helped us with great willingness, resolving all our doubts and guiding us step by step. This level of support is rare to find and makes a big difference. Review collected by and hosted on G2.com.
We would like the bot to be a bit smarter to handle more complex cases. Even so, the platform has performed very well for what we need, and we are in the process of integrating it more deeply so that it becomes the center of all our communication with clients. Review collected by and hosted on G2.com.
We love the ease of use with a team that is always responsive. Review collected by and hosted on G2.com.
The database is only in English, I find that unfortunate. Review collected by and hosted on G2.com.
The user interface is both clean and powerful. It supports a wide range of functions for our business, rather than being limited to just a single purpose. Review collected by and hosted on G2.com.
Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal Review collected by and hosted on G2.com.
The upsides are that Crisp is modern and easy to use and implement. The support via the chat-function is also top notch, it has been several times that I had thought to myself that "I'm going to need a meeting for me to understand this", but then someone has explained it to me via the chat instead. Impressive. Review collected by and hosted on G2.com.
I would appreciate more compatibility working with SLA's and setting automatic actions. Review collected by and hosted on G2.com.
