--- title: Crisp Reviews meta\_title: 'Crisp Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how Crisp works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 200 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Crisp Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. [(30 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606058&qs=pros-and-cons#reviews) Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. [(28 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606238&qs=pros-and-cons#reviews) Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. [(28 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605954&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. [(21 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606833&qs=pros-and-cons#reviews) Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. [(17 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606417&qs=pros-and-cons#reviews) Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. [(10 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606705&qs=pros-and-cons#reviews) Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. [(7 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605717&qs=pros-and-cons#reviews) Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. [(5 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605789&qs=pros-and-cons#reviews) Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. [(4 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606279&qs=pros-and-cons#reviews) Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. [(4 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605723&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Crisp ##### 1. Customer Support Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. [ See 30 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606058&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ![Jackson C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackson C.") JC Jackson C. 5.0/5 "Exceptional Support, Smooth Customer Interactions" What do you like about Crisp? I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us i ##### 2. Features Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. [ See 28 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606238&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 3. Helpful Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. [ See 28 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605954&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 4. Ease of Use Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. [ See 21 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606833&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 5. Intuitive Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. [ See 17 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606417&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Value and Support with Powerful Chat Features" What do you like about Crisp? Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We rea ### 5 Cons or Disadvantages of Crisp ##### 1. Missing Features Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. [ See 10 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606705&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ![Joe P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe P.") JP Joe P. Small-Business (50 or fewer emp.) 5.0/5 "Best Support Chat + Help Center Out There" What do you dislike about Crisp? The only thing missing for us is emailing automations. ##### 2. Limited Features Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. [ See 7 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605717&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great app and Awesome customer service!" What do you dislike about Crisp? They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u ##### 3. Lack of Features Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. [ See 5 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605789&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ML Mohamed Amine L. Small-Business (50 or fewer emp.) 3.0/5 "they contact me after a bad experience" What do you dislike about Crisp? Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to ##### 4. Expensive Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. [ See 4 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606279&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great app and Awesome customer service!" What do you dislike about Crisp? They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u ![Pedro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro M.") PM Pedro M. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Live Chat Solution with Great Features" What do you dislike about Crisp? While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays ##### 5. Learning Curve Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. [ See 4 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605723&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you dislike about Crisp? Honestly, nothing major. Like any tool, Crisp takes a little time to fully understand at the beginning. The first few days can feel confusing simply b ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Clean, Powerful Interface with Versatile Business Functions" What do you dislike about Crisp? Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/crisp/competitors/alternatives) ![Vincent G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vincent G.") VG Vincent G. Co-founder and CEO Financial Services Small-Business (50 or fewer emp.) 12/18/2025 "Very good support tool that evolves quickly!" 5/5 What do you like best about Crisp? I appreciate the responsiveness of the Crisp teams. As soon as I have a question, I write to them and they respond quickly. They are also attentive to user requests. Review collected by and hosted on G2.com. What do you dislike about Crisp? Nothing, we are simply starting to use their AI but it requires quite a bit of work. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? I use Crisp to centralize requests and offer a chat on our platform. We are also starting to use their AI. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Blanca R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Blanca R.") BR Blanca R. Product Manager Small-Business (50 or fewer emp.) 4/9/2025 "Easy-to-use support and very good customer service" 4.5/5 What do you like best about Crisp? What we like most about Crisp is that it is a very easy-to-use tool, even for teams that are not centralized. At Bord, we use it exclusively to support our customers, and it has been very easy for the entire team to adapt without technical complications. Additionally, something we really value is their customer service; when we've had questions about integrating Crisp with our system, the support team responds very quickly. Pedro, in particular, helped us with great willingness, resolving all our doubts and guiding us step by step. This level of support is rare to find and makes a big difference. Review collected by and hosted on G2.com. What do you dislike about Crisp? We would like the bot to be a bit smarter to handle more complex cases. Even so, the platform has performed very well for what we need, and we are in the process of integrating it more deeply so that it becomes the center of all our communication with clients. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp helps us centralize all incoming messages from our customers so we can route them to the right teams quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 4/29/2026 "Marketing Manager" 4/5 What do you like best about Crisp? We love the ease of use with a team that is always responsive. Review collected by and hosted on G2.com. What do you dislike about Crisp? The database is only in English, I find that unfortunate. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? To be able to have multiple levels of customer service and to centralize all our entries Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/10/2025 "Clean, Powerful Interface with Versatile Business Functions" 4.5/5 What do you like best about Crisp? The user interface is both clean and powerful. It supports a wide range of functions for our business, rather than being limited to just a single purpose. Review collected by and hosted on G2.com. What do you dislike about Crisp? Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp is our first line of support. We are a small team so we don't have a lot of support depth. It is important for us to have the users find the answers on their own. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Oscar E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oscar E.") OE Oscar E. Customer Support Manager Small-Business (50 or fewer emp.) 6/9/2025 "Surprisingly good product" 5/5 What do you like best about Crisp? The upsides are that Crisp is modern and easy to use and implement. The support via the chat-function is also top notch, it has been several times that I had thought to myself that "I'm going to need a meeting for me to understand this", but then someone has explained it to me via the chat instead. Impressive. Review collected by and hosted on G2.com. What do you dislike about Crisp? I would appreciate more compatibility working with SLA's and setting automatic actions. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? The AI assistant is very good as long as you configure it correctly. When building the flows it's easy but could be better if the manually written messages adapt to the customers language and there are some things I still can't get to work when matching words. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Pieter-Jan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pieter-Jan D.") PD Pieter-Jan D. Co-Owner Small-Business (50 or fewer emp.) 3/20/2025 "Excellent chat solution with powerful AI!" 5/5 What do you like best about Crisp? At Vizito, we rely extensively on Crisp to manage our live chat and customer support interactions. Crisp distinguishes itself through advanced segmentation capabilities, enabling us to effectively target and personalize customer interactions. Additionally, the platform’s AI functionality, which learns directly from our website content, FAQs, knowledge base, and saved snippets, is exceptional. This significantly reduces response times while improving the overall quality of support we deliver. Another important advantage is that Crisp is fully hosted within the EU. As Vizito is also hosted entirely within the EU, this alignment allows us to maintain compliance and avoid data transfers outside the European Union. Review collected by and hosted on G2.com. What do you dislike about Crisp? While our experience with Crisp has been very positive overall, we find that the reporting and analytics interface could benefit from enhancements in intuitiveness and depth, especially regarding the tracking of support SLAs. We’ve been assured that improvements in this area will be introduced over time and are eager to see these enhancements implemented. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp helps us with Customer Interaction Management: Crisp streamlines our live chat and support interactions, providing a centralized platform to efficiently manage customer conversations, therefore enhancing our customer experience while onboarding. Is also reduces our response speed and increases the support quality: Crisp’s AI-driven system learns directly from our existing website content, FAQs, knowledge base, and saved snippets, which in turn significantly reduces response times for our support agents and improves the accuracy and consistency of our the responses. And, for us most importantly, EU Data Compliance: With Crisp hosted entirely within the EU, we avoid complications related to international data transfers. This alignment simplifies our GDPR compliance efforts and ensures we adhere to strict data privacy standards. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Abid H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abid H.") AH Abid H. Senior Support & Product Engineer Small-Business (50 or fewer emp.) 5/27/2025 "The Backbone of Our Customer Support for 6+ Years" 5/5 What do you like best about Crisp? We've been using Crisp for over 6 years now, and it's been an essential part of our business communication ever since. We absolutely love Crisp in every aspect—reliability, performance, features, and the constant improvements they've introduced over time. Crisp is integrated into all our company websites and apps. It's not just a live chat solution for us anymore—it's become a complete customer communication platform. From handling support tickets to engaging visitors with proactive messages and real-time chat, it helps us deliver a seamless experience to our users. One of the areas we’ve recently focused on is automation, and Crisp has made that incredibly powerful and flexible. We've set up a number of automated workflows for lead qualification, onboarding, and customer support. The chatbot and trigger features are super helpful in reducing manual work and responding to customer queries faster. Their integrations are solid, the interface is intuitive, and their support team has always been responsive whenever we needed help. Crisp has scaled with us as our business has grown, and it continues to evolve in ways that add real value. Highly recommended to any business that wants a reliable, modern, and feature-rich communication platform. Kudos to the Crisp team for building such a great product! Review collected by and hosted on G2.com. What do you dislike about Crisp? Recently, they've introduced a new pricing system. It would be great if they could include all their long-time customers in a grandfathered plan Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp solves several key problems for our business related to customer communication, support, and team collaboration. Before using Crisp, we struggled with managing conversations across different platforms, keeping support organized, and providing quick responses to customer queries. Crisp brought everything into one unified inbox, making it much easier to manage communication efficiently across our websites and apps. It also helped us streamline our support process with automation—using chatbots, triggers, and canned responses to reduce manual tasks and speed up resolution times. This not only improved our customer satisfaction but also freed up our team to focus on more complex issues. Internally, Crisp has improved our collaboration through features like shared inboxes, notes, and assignment options. It's helped us keep conversations transparent and actionable. Overall, Crisp has made our communication more professional, faster, and more organized—which has directly benefited our customer experience and internal productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/14/2026 "Great AI Chatbot with Integrations That Shine" 4/5 What do you like best about Crisp? The AI chatbot is great, and I really like its integrations. Review collected by and hosted on G2.com. What do you dislike about Crisp? Inconsistent chatbot performance and setup. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Customer support and provide first line prospect information Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Nicolas D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolas D.") ND Nicolas D. Responsable web et e-projets Mid-Market (51-1000 emp.) 2/19/2025 "An incredible, flexible, and powerful tool" 5/5 What do you like best about Crisp? I've been using Crisp for several years for our support, and this tool has completely transformed how we handle interactions with our users. At first, we implemented it only for web support (bugs, login issues, etc.), but I quickly realized its potential. So, I developed an additional layer that allows my entire team to use it, integrating a classification system with keywords. This helps us organize and track requests extremely efficiently. Now, it has become an essential daily tool for most of my team (and to be honest, it's sometimes a bit stressful too! 😊). The only reason it could be stressful is if they ever had a bug (which has never happened in the three years I've been using it) or if they decided to revise their pricing plans. What I love the most: An outstanding API: Their documentation is clear and complete, and the webhooks are a pleasure to use. Perfect customer support: Responsive, efficient, and always attentive. A tool accessible to everyone: Both for non-technical users and developers who want to leverage its full power. Easy integration with other tools: I’ve connected it with OpenAI, AWS (lambda, S3, Athena, Glue,...)… allowing us to automate many tasks and improve our workflow. The new AI and chatbot features are incredibly promising and open up even more possibilities! An unbeatable price-to-value ratio: Compared to tools like Zendesk or Freshdesk, Crisp offers an insane level of features and flexibility at a fraction of the price. Review collected by and hosted on G2.com. What do you dislike about Crisp? I do have some update ideas, but they are very specific to our industry and might not be relevant to all of their customers. That being said, Crisp already covers a vast range of needs, making it an essential tool for any organization looking for an efficient and flexible support solution. Huge kudos to the entire Crisp team! 👏 Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp has significantly improved the way we handle customer support and internal communication. Initially, we used it to manage web support requests (bug reports, login issues, etc.), but it quickly became much more than that. By leveraging its powerful API and webhook system, I was able to develop a custom layer that allows my entire team to categorize and track requests efficiently using keywords. This has streamlined our workflow, making it easier to manage support inquiries, follow up on unresolved issues, and provide a better experience for our users. Additionally, Crisp’s chatbot and AI features are opening up new automation possibilities, saving us time and improving response quality. The biggest benefit is that Crisp is accessible to everyone in the company, whether they have technical knowledge or not, while still offering powerful customization and integration options for developers. It has become an essential tool for our daily operations, helping us stay organized and efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jane B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jane B.") JB Jane B. Customer Support Specialist Small-Business (50 or fewer emp.) 4/14/2025 "We highly recommend Crisp!" 5/5 What do you like best about Crisp? I’ve been using Crisp for over 2 years now, and I really like how it works. It’s very user-friendly, and I rarely run into any issues or bugs. I personally love features like Shortcuts, seeing what the chatter is currently typing, viewing their last browsed pages, and MagicBrowse. These tools make it so much easier for me to quickly understand the chatter’s concern and resolve it right away—especially since some website visitors don’t like waiting around for a reply. Review collected by and hosted on G2.com. What do you dislike about Crisp? This rarely happens. Sometimes I encounter error message that pops out when use some features. But it gets okay when I refresh the page. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Being able to help homeowners/applicants answer their quick questions without having to call us anymore. Review collected by and hosted on G2.com. 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