Generated from real user reviews
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Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
Jackson C.
5.0/5
"Exceptional Support, Smooth Customer Interactions"
What do you like about Crisp?
I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us i
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Michael V.
Small-Business (50 or fewer emp.)
5.0/5
"Effortless Customer Support with Continuous Innovation"
What do you like about Crisp?
I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
See Related User Reviews
Michael V.
Small-Business (50 or fewer emp.)
5.0/5
"Effortless Customer Support with Continuous Innovation"
What do you like about Crisp?
I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
See Related User Reviews
Michael V.
Small-Business (50 or fewer emp.)
5.0/5
"Effortless Customer Support with Continuous Innovation"
What do you like about Crisp?
I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
See Related User Reviews
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you like about Crisp?
Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Outstanding Value and Support with Powerful Chat Features"
What do you like about Crisp?
Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We rea
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Rafael G.
Small-Business (50 or fewer emp.)
5.0/5
"From Chat to CRM: My Honest Review of Crisp"
What do you dislike about Crisp?
The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges
Joe P.
Small-Business (50 or fewer emp.)
5.0/5
"Best Support Chat + Help Center Out There"
What do you dislike about Crisp?
The only thing missing for us is emailing automations.
See Related User Reviews
Rafael G.
Small-Business (50 or fewer emp.)
5.0/5
"From Chat to CRM: My Honest Review of Crisp"
What do you dislike about Crisp?
The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Great app and Awesome customer service!"
What do you dislike about Crisp?
They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u
See Related User Reviews
Rafael G.
Small-Business (50 or fewer emp.)
5.0/5
"From Chat to CRM: My Honest Review of Crisp"
What do you dislike about Crisp?
The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges
Mohamed Amine L.
Small-Business (50 or fewer emp.)
3.0/5
"they contact me after a bad experience"
What do you dislike about Crisp?
Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Great app and Awesome customer service!"
What do you dislike about Crisp?
They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u
Pedro M.
Small-Business (50 or fewer emp.)
5.0/5
"An Excellent Live Chat Solution with Great Features"
What do you dislike about Crisp?
While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays
See Related User Reviews
Cristoffer P.
Small-Business (50 or fewer emp.)
5.0/5
"Best live chat + shared inbox tool we’ve used for customer support"
What do you dislike about Crisp?
Honestly, nothing major. Like any tool, Crisp takes a little time to fully understand at the beginning. The first few days can feel confusing simply b
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Clean, Powerful Interface with Versatile Business Functions"
What do you dislike about Crisp?
Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal
The simplicity of use, customization, and the support from their teams Review collected by and hosted on G2.com.
For now, everything suits us. We have no negative feedback to provide Review collected by and hosted on G2.com.
I appreciate that Crisp integrates with all social media channels and unifies customer conversations in a single place, which helps my support agents check historical customer interactions. I like the tons of features it offers, especially the AI chatbot, which can reply to customers on its own without needing agent intervention. This helps me cut down on costs. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.
The pricing could be a little lower. Review collected by and hosted on G2.com.
We use it on our website, and we also use the AI to craft replies to customers. It’s been very helpful and makes responding much easier. Review collected by and hosted on G2.com.
The only downside—and it’s not because of Crisp—is my limited access. I wasn’t able to use Hugo because it requires admin access. Review collected by and hosted on G2.com.
The customer support is top-notch and very professional. Review collected by and hosted on G2.com.
I dislike Crisp for one main reason: it only supports a few countries. Review collected by and hosted on G2.com.
I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that they are doing their best to create a good product that continues to get upgraded without us having to do anything. Review collected by and hosted on G2.com.
Up until recently, we had to outsource our AI chatbot service, but just recently, Crisp made massive improvements in that, and now we don't have to pay for our outsource anymore. Review collected by and hosted on G2.com.
What I like best about Crisp is its all-in-one customer communication approach.
It centralizes live chat, email, social messaging, and automated workflows in a single inbox, which makes managing conversations much more efficient Review collected by and hosted on G2.com.
Crisp is that some advanced features can feel slightly complex to configure at scale. Review collected by and hosted on G2.com.
I like the fluidity of the chat and the history that is kept. Review collected by and hosted on G2.com.
The documentation is not in the language of the country, and automatic translation can sometimes be fanciful. Review collected by and hosted on G2.com.
Crisp offers a clean, intuitive interface and allows us to manage live chat, email, and WhatsApp conversations in one centralized place. The chatbot and automation flows are especially useful for reducing manual workload. The WhatsApp Cloud API integration is a great feature, and real-time visitor tracking gives our sales and support team valuable insights. Review collected by and hosted on G2.com.
While the platform is powerful, the initial setup especially regarding WhatsApp messaging credits and template approvals — requires more handholding than expected. It would be helpful to make the billing structure and multi-workspace credit management more transparent and user-friendly. Review collected by and hosted on G2.com.
What I like most about Crisp is how it makes customer support so much simpler. I can centralize conversations from multiple channels (WhatsApp, email, website chat, etc.) all in one place without losing track. The interface is clean and intuitive, so even someone who’s never used it can get the hang of it quickly. I also love being able to see real-time info about who’s on the website and use bots to automate repetitive tasks – it saves a lot of time in my day-to-day. Review collected by and hosted on G2.com.
The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response suggestions, widgets, and some advanced options are missing, which makes it harder to use on mobile when you need the full functionality. It would be great if the mobile app matched the desktop experience. Review collected by and hosted on G2.com.
Pros:
+ All-in-one inbox with multi-channel support
+ Chatbot and automation tools
+ Affordable pricing, especially for startups
+ Excellent support team Review collected by and hosted on G2.com.
Cons:
- Some advanced features (like analytics) could be more customizable Review collected by and hosted on G2.com.
