--- title: Crisp Reviews meta\_title: 'Crisp Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 200 reviews by the users' company size, role or industry to find out how Crisp works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 200 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Crisp Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. [(30 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606058&qs=pros-and-cons#reviews) Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. [(28 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606238&qs=pros-and-cons#reviews) Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. [(28 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605954&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. [(21 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606833&qs=pros-and-cons#reviews) Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. [(17 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606417&qs=pros-and-cons#reviews) Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. [(10 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606705&qs=pros-and-cons#reviews) Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. [(7 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605717&qs=pros-and-cons#reviews) Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. [(5 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605789&qs=pros-and-cons#reviews) Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. [(4 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606279&qs=pros-and-cons#reviews) Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. [(4 mentions)](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605723&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Crisp ##### 1. Customer Support Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. [ See 30 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606058&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ![Jackson C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackson C.") JC Jackson C. 5.0/5 "Exceptional Support, Smooth Customer Interactions" What do you like about Crisp? I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us i ##### 2. Features Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. [ See 28 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606238&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 3. Helpful Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. [ See 28 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605954&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 4. Ease of Use Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. [ See 21 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606833&qs=pros-and-cons#reviews) See Related User Reviews ![Michael V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael V.") MV Michael V. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Customer Support with Continuous Innovation" What do you like about Crisp? I like how easy it is to use Crisp and add it to our website. They are constantly innovating and improving the product, which gives me confidence that ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ##### 5. Intuitive Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. [ See 17 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606417&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you like about Crisp? Crisp is simple, fast, and extremely reliable. We use it daily for live chat and customer support, and the shared inbox makes it easy for our whole te ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Value and Support with Powerful Chat Features" What do you like about Crisp? Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We rea ### 5 Cons or Disadvantages of Crisp ##### 1. Missing Features Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. [ See 10 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606705&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ![Joe P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe P.") JP Joe P. Small-Business (50 or fewer emp.) 5.0/5 "Best Support Chat + Help Center Out There" What do you dislike about Crisp? The only thing missing for us is emailing automations. ##### 2. Limited Features Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. [ See 7 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605717&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great app and Awesome customer service!" What do you dislike about Crisp? They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u ##### 3. Lack of Features Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. [ See 5 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605789&qs=pros-and-cons#reviews) See Related User Reviews ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Small-Business (50 or fewer emp.) 5.0/5 "From Chat to CRM: My Honest Review of Crisp" What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response sugges ML Mohamed Amine L. Small-Business (50 or fewer emp.) 3.0/5 "they contact me after a bad experience" What do you dislike about Crisp? Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to ##### 4. Expensive Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. [ See 4 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1606279&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great app and Awesome customer service!" What do you dislike about Crisp? They recently increased their plan prices so much and even decreased the agent capacity for Essentials from 20 to 10. Making it harder for us to get u ![Pedro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pedro M.") PM Pedro M. Small-Business (50 or fewer emp.) 5.0/5 "An Excellent Live Chat Solution with Great Features" What do you dislike about Crisp? While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays ##### 5. Learning Curve Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. [ See 4 mentions ](https://www.g2.com/products/crisp/reviews?filters%5Bsentiment_snippet%5D=1605723&qs=pros-and-cons#reviews) See Related User Reviews ![Cristoffer P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristoffer P.") CP Cristoffer P. Small-Business (50 or fewer emp.) 5.0/5 "Best live chat + shared inbox tool we’ve used for customer support" What do you dislike about Crisp? Honestly, nothing major. Like any tool, Crisp takes a little time to fully understand at the beginning. The first few days can feel confusing simply b ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Clean, Powerful Interface with Versatile Business Functions" What do you dislike about Crisp? Sometimes it takes some time to understand the logic of everything, but I think that is kinda normal ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/crisp/competitors/alternatives) ![Emmanuel C. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emmanuel C. J.") EJ Emmanuel C. J. Director of Digital Marketing and Sales Marketing and Advertising Small-Business (50 or fewer emp.) 3/3/2026 "Crisp’s All-in-One Inbox Makes Customer Communication Effortless" 4.5/5 What do you like best about Crisp? What I like best about Crisp is its all-in-one customer communication approach. It centralizes live chat, email, social messaging, and automated workflows in a single inbox, which makes managing conversations much more efficient Review collected by and hosted on G2.com. What do you dislike about Crisp? Crisp is that some advanced features can feel slightly complex to configure at scale. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Before using it, conversations were scattered across email, social media, and live chat tools, which created delays, missed messages, and inconsistent follow-ups Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: Organic ![Pascal C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pascal C.") PC Pascal C. PDG Small-Business (50 or fewer emp.) 5/18/2026 "Fluid Chat, Documentation to Improve" 4/5 What do you like best about Crisp? I like the fluidity of the chat and the history that is kept. Review collected by and hosted on G2.com. What do you dislike about Crisp? The documentation is not in the language of the country, and automatic translation can sometimes be fanciful. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? I use Crisp to contact my clients and respond to their requests, even when there are difficulties or unresolved errors in the documentation. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Ali Can H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali Can H.") AH Ali Can H. Marketing Manager Small-Business (50 or fewer emp.) 8/4/2025 "A powerful and flexible tool" 4/5 What do you like best about Crisp? Crisp offers a clean, intuitive interface and allows us to manage live chat, email, and WhatsApp conversations in one centralized place. The chatbot and automation flows are especially useful for reducing manual workload. The WhatsApp Cloud API integration is a great feature, and real-time visitor tracking gives our sales and support team valuable insights. Review collected by and hosted on G2.com. What do you dislike about Crisp? While the platform is powerful, the initial setup especially regarding WhatsApp messaging credits and template approvals — requires more handholding than expected. It would be helpful to make the billing structure and multi-workspace credit management more transparent and user-friendly. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp helps us centralize all customer communication channels—live chat, email, and WhatsApp—into one unified platform, which solves the problem of fragmented support workflows. This improves team coordination and ensures faster, more consistent responses. The automation features and chatbot reduce manual workload, and the WhatsApp integration allows us to engage with customers in a more direct and personal way, ultimately improving customer satisfaction and conversion rates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rafael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael G.") RG Rafael G. Laravel Developer Small-Business (50 or fewer emp.) 8/1/2025 "From Chat to CRM: My Honest Review of Crisp" 5/5 What do you like best about Crisp? What I like most about Crisp is how it makes customer support so much simpler. I can centralize conversations from multiple channels (WhatsApp, email, website chat, etc.) all in one place without losing track. The interface is clean and intuitive, so even someone who’s never used it can get the hang of it quickly. I also love being able to see real-time info about who’s on the website and use bots to automate repetitive tasks – it saves a lot of time in my day-to-day. Review collected by and hosted on G2.com. What do you dislike about Crisp? The iPhone app is good for staying on top of conversations, but it doesn’t have all the same features as the web platform. Things like response suggestions, widgets, and some advanced options are missing, which makes it harder to use on mobile when you need the full functionality. It would be great if the mobile app matched the desktop experience. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp is helping me centralize all customer conversations in one place, which saves a lot of time and keeps our team organized. Before, we had to jump between different channels like email, WhatsApp, and website chat, and it was easy to lose track of conversations. Now we can manage everything in one dashboard, respond faster, and give customers a better experience. The automations and bots also reduce repetitive tasks, so we can focus more on solving real problems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tuan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tuan B.") TB Tuan B. Founder Small-Business (50 or fewer emp.) 6/30/2025 "Reliable and Scalable Chat Platform for Growing SaaS Businesses" 5/5 What do you like best about Crisp? Pros: + All-in-one inbox with multi-channel support + Chatbot and automation tools + Affordable pricing, especially for startups + Excellent support team Review collected by and hosted on G2.com. What do you dislike about Crisp? Cons: - Some advanced features (like analytics) could be more customizable Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? We've been using Crisp at RockyHub for over two years now, and it's been a critical part of how we manage customer communication across our SaaS apps). The platform is incredibly intuitive, easy to set up, and has scaled smoothly with our business. One of the things we appreciate most is the multi-channel support—email, live chat,...—all in one inbox. This unified view has helped our support team respond faster, stay organized, and improve customer satisfaction. We’ve also had a great experience with the Crisp support team—quick to respond, helpful, and very open to feedback. If you're a startup or growing SaaS company looking for a cost-effective, powerful alternative to Intercom or Zendesk, Crisp is 100% worth considering. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Julien P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julien P.") JP Julien P. Small-Business (50 or fewer emp.) 2/24/2026 "Simplicity and Efficiency with Crisp" 5/5 What do you like best about Crisp? I love the simplicity and efficiency of Crisp. The AI feature, Hugo, is particularly impressive, providing excellent quality responses and allowing time-consuming tasks to be delegated to the AI. The initial setup of Crisp was perfect. Review collected by and hosted on G2.com. What do you dislike about Crisp? - Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp automates our customer requests, efficiently organizes the back office, and delegates time-consuming tasks to AI, all while being simple and effective. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Jackson C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackson C.") JC Jackson C. 1/29/2026 "Exceptional Support, Smooth Customer Interactions" 5/5 What do you like best about Crisp? I appreciate Crisp for making questions and answers seamless. I like the customer support backing the product; they've been very helpful, guiding us in the right direction to create an agent completely centered on support. The setup had a small learning curve, but the tools provided made it a seamless process. Review collected by and hosted on G2.com. What do you dislike about Crisp? N/A Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp makes questions and answers seamless, leading us in the right direction to create support-centric agents. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/13/2025 "Outstanding Value and Support with Powerful Chat Features" 5/5 What do you like best about Crisp? Great value in the features provided for the subscription price. They also have excellent customer support and is very responsive and friendly. We really enjoy the chat plugin and the ability to track our prospect and subscriber conversations all within Crisp. Review collected by and hosted on G2.com. What do you dislike about Crisp? I am looking forward to being able to filter and export segments out of CRM. Currently you must do a full export, tags get bunched together which is tough for transferring contacts to other platforms. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? The shared inbox is key in ensuring we respond to prospects and subscribers as soon as possible. We love offering assistance via live chat. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 3/5/2026 "Robust, Easy to Learn, and Backed by Responsive Support" 5/5 What do you like best about Crisp? Crisp is robust, and the support team is always able to answer all our questions. It eliminates the company's pain points while also being easy to learn. Review collected by and hosted on G2.com. What do you dislike about Crisp? I believe the layout could be clearer to make it easier for less experienced operators. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Integrations and support with AI. The AI ​​it possesses is very useful, mainly because we can feed it with our knowledge base. The flow builder also makes our lives much easier. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Carol G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carol G.") CG Carol G. Gerente de Suporte Small-Business (50 or fewer emp.) 4/15/2025 "Evaluation of Crisp support (especially for Pedro)" 5/5 What do you like best about Crisp? The support from Crisp as a whole is relatively agile, and what we value most is that they don't just send article links — they delve deeper, analyze the details, and actively seek the best solution for our specific case. Pedro, in particular, always helps the Cakto team to resolve the issues we bring and is impeccable at every stage of the service. Always very attentive, patient, and willing to truly understand the problem. Thank you very much for the care and professionalism! We are very satisfied with the experience and with Crisp as a platform. Review collected by and hosted on G2.com. What do you dislike about Crisp? The platform, in general, could still be more intuitive. The nomenclatures vary quite a bit due to translations, and this ends up causing confusion, especially for those configuring something for the first time. The new layout update also wasn't very well received — it became less practical and a bit visually cluttered. Additionally, Crisp has a somewhat outdated appearance in some aspects, and we miss more modern integrations, especially with NPS tools, which are essential today for evaluating user experience. Review collected by and hosted on G2.com. What problems is Crisp solving and how is that benefiting you? Crisp has been helping us centralize support from different channels (such as email, chat, and social media) in one place, making organization and agility in support easier. Additionally, we are able to create automations, sub-boxes, and segmentations that help us separate different types of support (buyers, info product creators, etc.), which greatly optimizes our team's workflow. Review collected by and hosted on G2.com. 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