Covetrus Impromed Reviews & Product Details

It was very user friendly and employees were trained quickly on it. Impromed had a lot of flexibility with pricing, creating services and reports were robust. Review collected by and hosted on G2.com.

It was not easy to use when we transitioned to paperless. Review collected by and hosted on G2.com.

It is very..... very detailed. Overwhelmingly so. It has lots of features so if you can imagine it, it probably does it. Find HOW is a different story. Review collected by and hosted on G2.com.

It crashes a ton which is a wildly inconvenient in a busy vet hospital. It’s not very user friendly and took so long to get used to just the basic features. There are a million steps to do simple things that other software does much easier. Review collected by and hosted on G2.com.

The interface is mobile friendly, which as a 100% ambulatory practice was very advantageous and allowed us to seamlessly create invoices, process payments, and email invoices instantaneously. It facilitates avoiding "billing clients" and having a large accounts receivable, which is a large problem in the equine field. Review collected by and hosted on G2.com.

There were problems with syncing at the end of he day and not all of the invoices would sync at times. Honeslty, I think some of my frustrations came from the practice owner not having a full understanding of what impromed can do to optimize a practice, so perhaps better user education/courses/webinars would be helpful. Review collected by and hosted on G2.com.

The practice I work at has been using infinity for a few years now and I was new to the veterinary field as a whole, but not appointments. Being able to have multiple colors to code out appointments and multiple doctors is really helpful - it means when something pops up hot pink in our schedule, we know we have an emergency. Having a group chat available to message between work stations and both of our clinics makes it easier to get necessary vaccines or medications transported between clinics for clients, supplies, or fixing billing or notation mistakes. Being able to attach files from IDEXX VetConnect and client records directly to each patient is also invaluable - we can look at past bloodwork history for an animal who has been seen at multiple clinics!

Our clinic utilizes the estimates & canned estimates quite regularly, so we can go into an appointment with a treatment plan for our clients that show costs and what their appointment looks like for the day. Canned estimates allow our doctors to create surgical plans quickly by importing a basic estimate we previously put together and adjusting surgical time & supplies needed, saving time in the appointment or even making every minute count in an emergency when the animal needs acute care for stabilization. Review collected by and hosted on G2.com.

Overall, there are still quirks with this - it will reload patient history randomly while scrolling, sometimes taking forever to load even though the list is sparse and only going back a year. Forms to attach to a client, such as a surgical log, take forever and a day to load, and others an hour to populate and another half hour to print. There is no way to create a lock on initial creation of prescriptions for controlled drugs that have to be filled by a doctor of licensed tech. You cannot change the name of an estimate after you create it, which seems a bit weird.

Managing users when adjusting user groups is weird, and sometimes allowances or locked options are accessible by new users by default. Review collected by and hosted on G2.com.

It easy to learn, and easy to use. The user face is simple and provides the necessary tools to succeed as a veterinary practice. Review collected by and hosted on G2.com.

Sometimes it glitches out and will revert back to the previous client. In addition, I find that sometimes it is on the slower side (but that may be a computer problem and not a program issue) Review collected by and hosted on G2.com.

THIS PROGRAM IS VERY EASY TO USE. ALL OUR EMPLOYEES PICK IT UP EASILY. VERY FEW STEPS INVOLVED GOING FROM ONE TASK TO ANOTHER Review collected by and hosted on G2.com.

A little on the expensive side. I GUESS U GET WHAT YOU PAY FOR. SEVERAL OTHER PROGRAMS IN THIS MARKET ARE CONSIDERABLY LESS Review collected by and hosted on G2.com.

Many aspects are user friendly, they have years of experience in the industry. Review collected by and hosted on G2.com.

I wish the Time Management module allowed individual employees to see their own hours worked without having to be granted access to the entire staffs hourly reports. Review collected by and hosted on G2.com.

I like how there are multiple ways to get to what you need to do. In a basic sense, it is easy to use. Review collected by and hosted on G2.com.

I don't like the lack of an organized problem list for the patient. I don't like how difficult it is to modify templates. Modification of templates is NOT very user friendly. It is also difficult to assess for current medications, esp if written scripts are used. Review collected by and hosted on G2.com.

I like how user friendly this software is. The pages and sections are intuitively places and easily navigated through. Review collected by and hosted on G2.com.

There are some simple glitches that arise now and then, all easily fixed with a quick reboot though! Review collected by and hosted on G2.com.

Ease of use, easy to create appointments, easy to log inventory. Review collected by and hosted on G2.com.

Our clinic doesn’t utilize all of the functions/options that impromed provides, which takes up a lot of space. Review collected by and hosted on G2.com.