# Covetrus Impromed Reviews **Vendor:** Covetrus® **Category:** [Veterinary Practice Management Software](https://www.g2.com/categories/veterinary-practice-management) **Average Rating:** 3.5/5.0 **Total Reviews:** 26 ## About Covetrus Impromed Offered by Covetrus, ImproMed allows any practitioner to perform better medicine while utilizing technology to seamlessly integrate all parts of the veterinary practice. Designed to encompass all of your practice needs, from the waiting room to the exam room, ImproMed will streamline processes, reduce missed changes, enhance customer communication and allow you to provide the most comprehensive care. ## Covetrus Impromed Reviews ### 1. Flexible Navigation with Multiple Paths to Get Things Done **Rating:** 4.0/5.0 stars **Reviewed by:** Dawn H. | HR/ Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Covetrus Impromed?** What I like best about Impromed is that there are multiple ways to get the same thing done. There’s more than one path to reach the section I need, which makes navigation feel flexible. **What do you dislike about Covetrus Impromed?** What we dislike most is the customer service. The waiting times and follow-up time are awful. When we call for assistance, it’s because we need help now—not in two days. **What problems is Covetrus Impromed solving and how is that benefiting you?** n/a ### 2. Impromed for Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie P. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Covetrus Impromed?** It was very user friendly and employees were trained quickly on it. Impromed had a lot of flexibility with pricing, creating services and reports were robust. **What do you dislike about Covetrus Impromed?** It was not easy to use when we transitioned to paperless. **What problems is Covetrus Impromed solving and how is that benefiting you?** Impromed is constantly adding functions to help make the daily work flow easier. They listen to their veterinary hospital requests. ### 3. An outdated system which makes the routine complicated **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2020 **What do you like best about Covetrus Impromed?** It is very..... very detailed. Overwhelmingly so. It has lots of features so if you can imagine it, it probably does it. Find HOW is a different story. **What do you dislike about Covetrus Impromed?** It crashes a ton which is a wildly inconvenient in a busy vet hospital. It’s not very user friendly and took so long to get used to just the basic features. There are a million steps to do simple things that other software does much easier. **Recommendations to others considering Covetrus Impromed:** Give yourself plenty of time to explore and troubleshoot because you’re going to need it. It’s overwhelming, even for people with years of vet experience. **What problems is Covetrus Impromed solving and how is that benefiting you?** It allows us to keep very detailed records for our patients and clients. Oh lord knows that you have a great time position for me lol I just wanted you know ### 4. Impromed for equine ambulatory practice **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2019 **What do you like best about Covetrus Impromed?** The interface is mobile friendly, which as a 100% ambulatory practice was very advantageous and allowed us to seamlessly create invoices, process payments, and email invoices instantaneously. It facilitates avoiding "billing clients" and having a large accounts receivable, which is a large problem in the equine field. **What do you dislike about Covetrus Impromed?** There were problems with syncing at the end of he day and not all of the invoices would sync at times. Honeslty, I think some of my frustrations came from the practice owner not having a full understanding of what impromed can do to optimize a practice, so perhaps better user education/courses/webinars would be helpful. **Recommendations to others considering Covetrus Impromed:** Make sure that you gain adequate education about using the product prior to implementing it so that you gain the full advantage of Impromed. The practice I was at did not capitalize all of the avenues that you are able to explore with Impromed from a business management point of view and I think this was a big waste of great asset. If you are paying for it, you should gain the full advantage of the product. **What problems is Covetrus Impromed solving and how is that benefiting you?** We are able to optimize bill collection, invoicing, and also having accurate medical records. All of our documents are able to easily to be emailed to the clients. Many clients expressed a great appreciation for this because their previous veterinarians either did not leave any kind of documentation or would simply provide them with a written invoice and no other documents signifying what was done or diagnosis or anything like that. ### 5. Great veterinary management, but a bit clunky **Rating:** 4.0/5.0 stars **Reviewed by:** Kelsy S. | Veterinary Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2018 **What do you like best about Covetrus Impromed?** The practice I work at has been using infinity for a few years now and I was new to the veterinary field as a whole, but not appointments. Being able to have multiple colors to code out appointments and multiple doctors is really helpful - it means when something pops up hot pink in our schedule, we know we have an emergency. Having a group chat available to message between work stations and both of our clinics makes it easier to get necessary vaccines or medications transported between clinics for clients, supplies, or fixing billing or notation mistakes. Being able to attach files from IDEXX VetConnect and client records directly to each patient is also invaluable - we can look at past bloodwork history for an animal who has been seen at multiple clinics! Our clinic utilizes the estimates & canned estimates quite regularly, so we can go into an appointment with a treatment plan for our clients that show costs and what their appointment looks like for the day. Canned estimates allow our doctors to create surgical plans quickly by importing a basic estimate we previously put together and adjusting surgical time & supplies needed, saving time in the appointment or even making every minute count in an emergency when the animal needs acute care for stabilization. **What do you dislike about Covetrus Impromed?** Overall, there are still quirks with this - it will reload patient history randomly while scrolling, sometimes taking forever to load even though the list is sparse and only going back a year. Forms to attach to a client, such as a surgical log, take forever and a day to load, and others an hour to populate and another half hour to print. There is no way to create a lock on initial creation of prescriptions for controlled drugs that have to be filled by a doctor of licensed tech. You cannot change the name of an estimate after you create it, which seems a bit weird. Managing users when adjusting user groups is weird, and sometimes allowances or locked options are accessible by new users by default. **Recommendations to others considering Covetrus Impromed:** Definitely use the trial to get a feel for it's capabilities and see if another practice will let you look at it in action - that's the only way you'll be able to tell if it's right for your practice. It does take some 'oomph' to keep it going, so either having an on-site network or an externally managed network will be required, and the best way to make the most of this is by having work stations in your exam rooms to note, estimate, and create/fill prescriptions all at once. **What problems is Covetrus Impromed solving and how is that benefiting you?** Record management is a huge plus, so that on-site storage for patient records is at a bare minimum. Being compliant with state and nation-wide standards is easier because everything is tracked - sales, prescriptions, the ability to take notes for phone calls and appointments. Having those records means questions get answered like, "when was the last time I picked up ___ medication?" or "____ claims you ran bloodwork and said it doesn't need to be done again, but that's not what the notes say." ### 6. ACA's experience with ImproMed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2019 **What do you like best about Covetrus Impromed?** It easy to learn, and easy to use. The user face is simple and provides the necessary tools to succeed as a veterinary practice. **What do you dislike about Covetrus Impromed?** Sometimes it glitches out and will revert back to the previous client. In addition, I find that sometimes it is on the slower side (but that may be a computer problem and not a program issue) **What problems is Covetrus Impromed solving and how is that benefiting you?** Customer service efficiency. It has many traits that make it easier to help the customer (e.g. via making it easier to email clients, cash out customers, or sort through medical files). ### 7. Very Effective Software **Rating:** 4.5/5.0 stars **Reviewed by:** Donald G. | Veterinarian, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Covetrus Impromed?** THIS PROGRAM IS VERY EASY TO USE. ALL OUR EMPLOYEES PICK IT UP EASILY. VERY FEW STEPS INVOLVED GOING FROM ONE TASK TO ANOTHER **What do you dislike about Covetrus Impromed?** A little on the expensive side. I GUESS U GET WHAT YOU PAY FOR. SEVERAL OTHER PROGRAMS IN THIS MARKET ARE CONSIDERABLY LESS **Recommendations to others considering Covetrus Impromed:** GREAT PRODUCT, FOR THE MOST PART WORTH THE MONEY **What problems is Covetrus Impromed solving and how is that benefiting you?** Capturing missed sales, services. MISSED INVOICE-ABLE ITEMS AFFECT OUR BOTTOM LINE ### 8. Hit or miss **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2019 **What do you like best about Covetrus Impromed?** Many aspects are user friendly, they have years of experience in the industry. **What do you dislike about Covetrus Impromed?** I wish the Time Management module allowed individual employees to see their own hours worked without having to be granted access to the entire staffs hourly reports. **Recommendations to others considering Covetrus Impromed:** Utilize the help from technical support. The program can probably do much more than you realize. **What problems is Covetrus Impromed solving and how is that benefiting you?** Ease of scheduling, no overlap errors. ### 9. easy to use... and not **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2018 **What do you like best about Covetrus Impromed?** I like how there are multiple ways to get to what you need to do. In a basic sense, it is easy to use. **What do you dislike about Covetrus Impromed?** I don't like the lack of an organized problem list for the patient. I don't like how difficult it is to modify templates. Modification of templates is NOT very user friendly. It is also difficult to assess for current medications, esp if written scripts are used. **Recommendations to others considering Covetrus Impromed:** The diagnostic terms list, which can be used as a problem list, must be added separately and thus doctor compliance in completing it is low. It is also lacking many specific diagnoses. Example: marijuana toxicity and chocolate toxicity are not in the list. You must only put toxicity. **What problems is Covetrus Impromed solving and how is that benefiting you?** Impromed provides a thorough SOAP format for medical records. ### 10. Impromed Software - Gets the job done, minimal frills **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2019 **What do you like best about Covetrus Impromed?** I like how user friendly this software is. The pages and sections are intuitively places and easily navigated through. **What do you dislike about Covetrus Impromed?** There are some simple glitches that arise now and then, all easily fixed with a quick reboot though! **What problems is Covetrus Impromed solving and how is that benefiting you?** Handling a large amount of documentation which is shared among all employees has been great with this software. It makes shared editing simple and easy. ### 11. Impromed, a great tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Covetrus Impromed?** Ease of use, easy to create appointments, easy to log inventory. **What do you dislike about Covetrus Impromed?** Our clinic doesn’t utilize all of the functions/options that impromed provides, which takes up a lot of space. **What problems is Covetrus Impromed solving and how is that benefiting you?** Easy to invoice products and manage inventory. ### 12. New impromed user **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel H. | Veterinary Technician, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Covetrus Impromed?** The simplicity of the design layout. It’s similar to windows X and the Mac OS layout. The icons are color coded and the platform is user friendly **What do you dislike about Covetrus Impromed?** Pop up notes can’t be disabled, the lab requests don’t automatically print out. It freezes if too many computers have the program open. **What problems is Covetrus Impromed solving and how is that benefiting you?** We can easily enter charges to the invoice so the doctors are free to continue with appointments ### 13. Infinity Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2018 **What do you like best about Covetrus Impromed?** Reports, customizable features (discharges, invoices, reports, etc), ease of use, ability to have multiple open modules running **What do you dislike about Covetrus Impromed?** Support is hit or miss and has been lacking lately, unable to completely delete or erase things from different modules, can be confusing to learn at first **What problems is Covetrus Impromed solving and how is that benefiting you?** Reports, tracking statistics, basic EMR handling, scheduling, timeclock features ### 14. Good program but could be more user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Covetrus Impromed?** I like that everything needed is accessible. It's very quick once you get used to it. **What do you dislike about Covetrus Impromed?** It's got a tough learning curve. Also having to make sure the patient is active can be difficult because if not, all the work you did is wasted as there's no way to copy all of the charges into another account **Recommendations to others considering Covetrus Impromed:** Just make sure that your patient is active before you do anything alse **What problems is Covetrus Impromed solving and how is that benefiting you?** Quick access so we can access what a patient needs right away ### 15. Impromed **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Covetrus Impromed?** It is very beneficial to have inventory included in the software. Appointment color coding is also helpful **What do you dislike about Covetrus Impromed?** You have to click through a lot of tabs to navigate the system. This system seems to have a lot of uses but its capabilities are not obvious to users **What problems is Covetrus Impromed solving and how is that benefiting you?** Controlled substances log ### 16. Easy system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2018 **What do you like best about Covetrus Impromed?** Very user friendly. Even after months away from the system, it is easy to jump back into using. **What do you dislike about Covetrus Impromed?** Nothing so far that I do not like, though I do not often work with the billing sections. **Recommendations to others considering Covetrus Impromed:** Decent system for a veterinary ER. **What problems is Covetrus Impromed solving and how is that benefiting you?** Good system for an ER. ### 17. Love software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2018 **What do you like best about Covetrus Impromed?** Ease of use, and the user friendly interface. **What do you dislike about Covetrus Impromed?** Slowness of applications, sometimes can have glitching/ loss of data **What problems is Covetrus Impromed solving and how is that benefiting you?** Recordkeeping, easy interface allows all employees to use and keep records current. ### 18. Impromed Infinity **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2018 **What do you like best about Covetrus Impromed?** I love the modules and the individual desktop options. This allows you to see it up to cater to your work or eye habits. Very customizable. **What do you dislike about Covetrus Impromed?** That the modules for the desktop don't always go back the way you saved them to be. And also, there is a lag between stations when you log in. **Recommendations to others considering Covetrus Impromed:** Stabilization of the infrastructure so that you don't have to continue resetting 6 modules. **What problems is Covetrus Impromed solving and how is that benefiting you?** Huge work flow and laboratory requests. Easy to capture charges and transfer items to invoicing etc. Really curves the difficulty of dealing with multiple patients in multiple parts of the hospital. ### 19. Impromed Infinity **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2018 **What do you like best about Covetrus Impromed?** The amount of customization available to customers. I can change most basic forms and the way the database is set up. **What do you dislike about Covetrus Impromed?** VERY glitch, support is poor and costly, updates are few and often cause complete crashing. **What problems is Covetrus Impromed solving and how is that benefiting you?** Appointment booking and record keeping ### 20. Great Product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2018 **What do you like best about Covetrus Impromed?** I like the user friendly interface and ease of the system. **What do you dislike about Covetrus Impromed?** The speed can be slow and their is some glitches that occur when selecting patient accounts. **What problems is Covetrus Impromed solving and how is that benefiting you?** Patient record keeping in a paperless office ### 21. Veterinary Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Raymond K. | Member of Board Of Directors & Supervisor of Technical Operations, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Covetrus Impromed?** From IT perspective this software is easy to setup, network and manage. The tech support for this product is excellent. **What do you dislike about Covetrus Impromed?** Setting up the specialized printers (label) may require a call to tech support. **What problems is Covetrus Impromed solving and how is that benefiting you?** Invoicing and employee time clock are time saver - one platform for multiple tasks. ### 22. Infinity **Rating:** 1.5/5.0 stars **Reviewed by:** Lauren C. | LVT, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2018 **What do you like best about Covetrus Impromed?** Impromed allows for a lot of personalization **What do you dislike about Covetrus Impromed?** Many tasks require redundancy that prolongs them **Recommendations to others considering Covetrus Impromed:** This software would best serve a daytime practice. It is not well suited for an emergency/ referral practice **What problems is Covetrus Impromed solving and how is that benefiting you?** Seeking missing products from our logs through product repo ### 23. User friendly but detailed software **Rating:** 3.5/5.0 stars **Reviewed by:** Heather S. | Client Service Coordinator, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2018 **What do you like best about Covetrus Impromed?** The scheduling aspect... Ability to change colors on appointments for a color coded system. **What do you dislike about Covetrus Impromed?** Navigation through history for patients. **Recommendations to others considering Covetrus Impromed:** Good product for practice management. **What problems is Covetrus Impromed solving and how is that benefiting you?** Organizing the schedule properly. ### 24. Moderate/advanced users **Rating:** 3.5/5.0 stars **Reviewed by:** Kellie M. | Surgical Veterinary Technician, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2017 **What do you like best about Covetrus Impromed?** I enjoy the layout of the program was well as the internal functions **What do you dislike about Covetrus Impromed?** I dislike that it is not user friendly and made for advanced users **What problems is Covetrus Impromed solving and how is that benefiting you?** The ability to link attachments easily ### 25. Very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2018 **What do you like best about Covetrus Impromed?** I love that there are several different ways to navigate the program **What do you dislike about Covetrus Impromed?** I don't like that it sometimes "jumps" to a different patient while you are in another one **What problems is Covetrus Impromed solving and how is that benefiting you?** It is very useful for our hospital to keep accurate records and allows us to be as "paper-friendly" as possible. ### 26. Very effective and customiseable, great user assistance! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2017 **What do you like best about Covetrus Impromed?** I LOVE how easily and deeply ImproMed Infinity could be customized to the practice's specific needs. **What do you dislike about Covetrus Impromed?** Our trainer was a little lackluster in patience, understanding, and translation of skills, but the product itself speaks for itself. **Recommendations to others considering Covetrus Impromed:** Do not hesitate to contact tech support! They are WONDERFUL! **What problems is Covetrus Impromed solving and how is that benefiting you?** Client customization, intuitive processes, connectivity with other machines in the practice, networks, email, etc. - [View Covetrus Impromed pricing details and edition comparison](https://www.g2.com/products/covetrus-impromed/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+03%3A43%3A38+-0500&secure%5Bsession_id%5D=4c596294-4646-4191-af09-20813aacf54d&secure%5Btoken%5D=6a964593a8edb1927d6c881dc3725d1e6f6a1a671ffaed73269bb5f59bc36362&format=llm_user) ## Covetrus Impromed Integrations - [Otto](https://www.g2.com/products/otto-vet/reviews) ## Covetrus Impromed Features **Agentic AI - Veterinary Practice Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Covetrus Impromed Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Cornerstone Practice Management](https://www.g2.com/products/cornerstone-practice-management/reviews) - 3.8/5.0 (62 reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - 3.9/5.0 (25 reviews)