--- title: Courier Reviews meta\_title: 'Courier Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 59 reviews by the users' company size, role or industry to find out how Courier works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 59 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Courier Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** in Courier, particularly for creating dynamic emails effortlessly with drag and drop functionality. [(2 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606158&qs=pros-and-cons#reviews) Users praise the **excellent customer support** of Courier, appreciating the numerous contact options for assistance. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027123&qs=pros-and-cons#reviews) Users appreciate the **dynamic notification configuration** in Courier, enhancing user experience with customizable recipient options. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606030&qs=pros-and-cons#reviews) Users love the **personalization features** of Courier, enabling them to easily create dynamic emails with drag and drop design. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606087&qs=pros-and-cons#reviews) Users love the **drag and drop design** feature for creating dynamic emails effortlessly with Courier. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606053&qs=pros-and-cons#reviews) Users express frustration over **API integration issues** , limiting connections to social media services like Instagram and Snapchat. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027133&qs=pros-and-cons#reviews) Users find **customization difficult** , as achieving the highest level of personalization is a challenging experience. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606076&qs=pros-and-cons#reviews) Users express concern over **integration issues** as Courier lacks options for connecting to various social media platforms. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027118&qs=pros-and-cons#reviews) Users find **limited customization** frustrating, despite the helpful drag and drop feature of the Courier product. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606134&qs=pros-and-cons#reviews) Users express concern over the **missing integration options** with various social media platforms, limiting functionality. [(1 mentions)](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027124&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Courier ##### 1. Ease of Use Users value the **ease of use** in Courier, particularly for creating dynamic emails effortlessly with drag and drop functionality. [ See 2 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606158&qs=pros-and-cons#reviews) See Related User Reviews ![Evgeniy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evgeniy P.") EP Evgeniy P. Small-Business (50 or fewer emp.) 4.0/5 "This is a great platform for sending noficaitons in a nice easy to implememt way." What do you like about Courier? I like it for its ease of use and the fact that you can configure and select the recipients of the notifications dynamically. The customer support als ![Vijay Kumar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vijay Kumar R.") VR Vijay Kumar R. Small-Business (50 or fewer emp.) 4.5/5 "My experience using courier as a email template" What do you like about Courier? The best think about courier is the ability to create dynamic email with drag and drop design. ##### 2. Customer Support Users praise the **excellent customer support** of Courier, appreciating the numerous contact options for assistance. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027123&qs=pros-and-cons#reviews) See Related User Reviews ![Evgeniy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evgeniy P.") EP Evgeniy P. Small-Business (50 or fewer emp.) 4.0/5 "This is a great platform for sending noficaitons in a nice easy to implememt way." What do you like about Courier? I like it for its ease of use and the fact that you can configure and select the recipients of the notifications dynamically. The customer support als ##### 3. Notifications Users appreciate the **dynamic notification configuration** in Courier, enhancing user experience with customizable recipient options. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606030&qs=pros-and-cons#reviews) See Related User Reviews ![Evgeniy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evgeniy P.") EP Evgeniy P. Small-Business (50 or fewer emp.) 4.0/5 "This is a great platform for sending noficaitons in a nice easy to implememt way." What do you like about Courier? I like it for its ease of use and the fact that you can configure and select the recipients of the notifications dynamically. The customer support als ##### 4. Personalization Users love the **personalization features** of Courier, enabling them to easily create dynamic emails with drag and drop design. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606087&qs=pros-and-cons#reviews) See Related User Reviews ![Vijay Kumar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vijay Kumar R.") VR Vijay Kumar R. Small-Business (50 or fewer emp.) 4.5/5 "My experience using courier as a email template" What do you like about Courier? The best think about courier is the ability to create dynamic email with drag and drop design. ##### 5. Templates Users love the **drag and drop design** feature for creating dynamic emails effortlessly with Courier. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606053&qs=pros-and-cons#reviews) See Related User Reviews ![Vijay Kumar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vijay Kumar R.") VR Vijay Kumar R. Small-Business (50 or fewer emp.) 4.5/5 "My experience using courier as a email template" What do you like about Courier? The best think about courier is the ability to create dynamic email with drag and drop design. ### 5 Cons or Disadvantages of Courier ##### 1. API Integration Issues Users express frustration over **API integration issues** , limiting connections to social media services like Instagram and Snapchat. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027133&qs=pros-and-cons#reviews) See Related User Reviews ![Evgeniy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evgeniy P.") EP Evgeniy P. Small-Business (50 or fewer emp.) 4.0/5 "This is a great platform for sending noficaitons in a nice easy to implememt way." What do you dislike about Courier? Perhaps the only concern I have with this platform is the fact that there are currently no options to integrate the platform to different social media ##### 2. Customization Difficulty Users find **customization difficult** , as achieving the highest level of personalization is a challenging experience. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606076&qs=pros-and-cons#reviews) See Related User Reviews ![Vijay Kumar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vijay Kumar R.") VR Vijay Kumar R. Small-Business (50 or fewer emp.) 4.5/5 "My experience using courier as a email template" What do you dislike about Courier? Although drag and drop feature is very helpful, but custimizing at the hightest level is very pain. ##### 3. Integration Issues Users express concern over **integration issues** as Courier lacks options for connecting to various social media platforms. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027118&qs=pros-and-cons#reviews) See Related User Reviews ![Evgeniy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evgeniy P.") EP Evgeniy P. Small-Business (50 or fewer emp.) 4.0/5 "This is a great platform for sending noficaitons in a nice easy to implememt way." What do you dislike about Courier? Perhaps the only concern I have with this platform is the fact that there are currently no options to integrate the platform to different social media ##### 4. Limited Customization Users find **limited customization** frustrating, despite the helpful drag and drop feature of the Courier product. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=1606134&qs=pros-and-cons#reviews) See Related User Reviews ![Vijay Kumar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vijay Kumar R.") VR Vijay Kumar R. Small-Business (50 or fewer emp.) 4.5/5 "My experience using courier as a email template" What do you dislike about Courier? Although drag and drop feature is very helpful, but custimizing at the hightest level is very pain. ##### 5. Missing Features Users express concern over the **missing integration options** with various social media platforms, limiting functionality. [ See 1 mentions ](https://www.g2.com/products/courier/reviews?filters%5Bsentiment_snippet%5D=2027124&qs=pros-and-cons#reviews) See Related User Reviews ![Evgeniy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evgeniy P.") EP Evgeniy P. Small-Business (50 or fewer emp.) 4.0/5 "This is a great platform for sending noficaitons in a nice easy to implememt way." What do you dislike about Courier? Perhaps the only concern I have with this platform is the fact that there are currently no options to integrate the platform to different social media ## Top-Rated Alternatives [ ![Knock](https://images.g2crowd.com/uploads/product/hd_favicon/a1177dd06394eea862138943c59f4c8a/knock1.svg "Knock") Knock 4.6/5(147) ](https://www.g2.com/products/knock-knock/reviews) [ ![OneSignal](https://images.g2crowd.com/uploads/product/hd_favicon/8673c259241abc89782745e0f4687f64/onesignal.svg "OneSignal") OneSignal 4.7/5(1,228) ](https://www.g2.com/products/onesignal/reviews) [ ![Twilio SendGrid Email API](https://images.g2crowd.com/uploads/product/hd_favicon/11065b0c84d6d0a6c0a8e8ade2b9467e/twilio-sendgrid-email-api.svg "Twilio SendGrid Email API") Twilio SendGrid Email API 4/5(368) ](https://www.g2.com/products/twilio-sendgrid-email-api/reviews) [ View All Alternatives ](https://www.g2.com/products/courier/competitors/alternatives) ![Atri R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atri R.") AR Atri R. Co Founder Small-Business (50 or fewer emp.) 6/3/2022 "Courier completely takes away the pain of building and maintaining notification infra" 5/5 What do you like best about Courier? When we were building our SaaS app notifications were on top of our minds to increase usage and adoption. However, as a bootstrapped startup, then, we did not have the bandwidth to create notification infra. Courier's superb platform made it a \<1 day job for one of our devs to set up all aspects of notifications for our app. On top of that, you get the pay-as-you-go pricing and the very generous developer plan to get things right. Review collected by and hosted on G2.com. What do you dislike about Courier? When we started using courier, there were a few features missing from the platform, notably sending the same notification to multiple people. However, Courier has added that feature now and have also committed to adding the notification preferences feature we have been looking for. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? Enabling all aspects of notifications in our webapp. This helps us in engaging our users and increasing adoption through notifications in a multitude of channels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PR Pierre R. CEO Small-Business (50 or fewer emp.) 5/19/2022 "Product Manager" 5/5 What do you like best about Courier? What we like the most about Courier is keeping track of the emails that were sent, and seeing how they were rendered. Great for quality control. In addition, the template engine with multi-language support is great. The design of the emails can be done then by a dedicated team, shifting the burden away from the dev team. Review collected by and hosted on G2.com. What do you dislike about Courier? You lose fine-grained control of the design of the templates. But, looking back, it is not a bad thing as delivering rich emails that are correctly displayed by all email clients is a tricky thing. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? 1) We wanted to keep track of emails being sent to customers, when it was sent if it was bounced back, and what we send. 2) We wanted to provide quickly nice-looking emails without too much effort. The API of Courier was easy to integrate and was better than a previous in-house solution that we developed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Raphael T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raphael T.") RT Raphael T. Product Owner Small-Business (50 or fewer emp.) 8/23/2022 "Makes your life much easier" 5/5 What do you like best about Courier? The face that it's the onestop place to manage all your notifications which can be tricky. The log traces of previous sends you've done. One stop integation of third parties. Review collected by and hosted on G2.com. What do you dislike about Courier? Application performance is slow. Unsubscribe is not easy to set up so we've used what sendgrid provides. It would be a great idea if email from and adress from could be setup in courier. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? Developing the same solution would take us many many months and take us a lot of developpers time. Any startups that send notifications should set up their notifications through courier to be honest. Review collected by and hosted on G2.com. Show More 8/25/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Aran S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aran S.") AS Aran S. R&D Director Small-Business (50 or fewer emp.) 8/23/2022 "Overall a good experience, will add my notes in later sections" 4/5 What do you like best about Courier? The markdown language for writing templates is great. I also like the UX in general, the easy way to select email vendors and the simplicity of sending test emails. Review collected by and hosted on G2.com. What do you dislike about Courier? I think the most challenging issue with Courier is its poor SEO. Trying to find resources regarding its API, documentation, and community threads is impossible via the web. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? We have a product that requires its clients to brand their solutions on our platform. We've created several templates that receive a brand configuration and make it easy to replicate the same template with different themes. Review collected by and hosted on G2.com. Show More Response from Nate Munger of Courier [Editedit](https://www.g2.com/survey_responses/courier-review-7023071/official_response/edit) Hi Aran, thank you for your feedback. We're always working to improve our API documentation, which you can find here:https://www.courier.com/docs/ [See how Courier improved](https://www.courier.com/docs/) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/1/2022 "Good and reliable notifications, still some ways to go" 2.5/5 What do you like best about Courier? What I like about Courier is that's it relatively easy to set up and get started. You connect x email provider, drop their inbox application into yours, create a message and you're good. The uptime and message delivery has not been a problem, and they have nice ways of styling and mainting your notification messages. Review collected by and hosted on G2.com. What do you dislike about Courier? What's bothered me about Courier is that they've fallen short in terms of things they've promised vs their delivery. I get it, they're a relatively young company, but at the same time things like notification preferences are very clearly advertised on their home page, yet the UI for it still doesn't exist, and we've had to rig our own just to work with theirs. Furthermore, I've experienced several bugs with their notification inbox, and while the support team has been very responsive, I can't help but feel like these are things that shouldn't be neglected, considering it's one of their main value propositions. This is a company that I want to do better though, and I think they will. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? They're helping me not have to make my own notification system from scratch. Although their are several pieces I've had to make on my own still, this has helped. Review collected by and hosted on G2.com. Show More Response from Nate Munger of Courier [Editedit](https://www.g2.com/survey_responses/courier-review-7065790/official_response/edit) Hello, thank you for your frank and honest feedback. We agree that providing a world-class experience for you and your users for managing notification preferences is the promise of Courier. We have some very exciting improvements that offer an all-new full-page experience for both the Courier preferences center and inbox. If you'd be willing, I would love to set up a time to walk through these new updates and designs with you to get your feedback. I'd also like to understand the bugs that you encountered to ensure they are resolved, and if they have not been, to escalate them immediately. You can email me at nate at courier dot com or use the link below to book a time for us. Thank you for taking the time to share your thoughts on Courier with us and the market. We are working hard to transform notifications into a delightful experience for developers and users. In partnership, Nate Munger Head of Customer Success https://calendly.com/d/d6b-kx3-vvq/feedback-session [See how Courier improved](https://calendly.com/d/d6b-kx3-vvq/feedback-session) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sharthok C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharthok C.") SC Sharthok C. Cofounder Small-Business (50 or fewer emp.) 5/31/2022 "Courier is reliable (critical for user notifications), simple & has been the bedrock of our dev team" 4.5/5 What do you like best about Courier? For me, what I like the most about Courier is that I can seamlessly track the emails that were sent. For an early-stage startup like us that is starting to scale, Courier has really helped us in terms of quality control. Another thing that I love about Courier is its simplicity of use. I am a stickler for templates and Courier makes it super easy to customize them and at the same time ensures that the engineering teams get to spend their bandwidth on core development. Review collected by and hosted on G2.com. What do you dislike about Courier? As a non-technical person (I am the co-founder of Klaar \ and look after Growth, BD, and a few other things), I had a bit of a learning curve to get used to Courier. It could be more user-friendly for non-technical folks but once I got used to it, it was seamless. Also, I am guessing non-technical people like me aren't really their target market, so I understand. Review collected by and hosted on G2.com. Recommendations to others considering Courier: Never hesitate to reach out to the Courier team in case you have suggestions, requests, or bug reports. They are responsive and ensure that your questions/ suggestions are solved/ taken into account. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? Amongst a lot of other things, I will mention the most salient one. If you are building SaaS, you would know that sending multi-channel notifications has almost become a norm. Be it Slack, MS Teams, texts, emails, & more, this was a time-consuming process that Courier has really simplified. It helps save the bandwidth of my engineering teams which is probably the biggest benefit that we get along with reliable notification infrastructure. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy P.") AP Andy P. Senior Software Engineer Mid-Market (51-1000 emp.) 8/23/2022 "Great Tool for Automating Emails" 4.5/5 What do you like best about Courier? I really enjoy Courier and how easy it makes sending notifications to end users using an interactive UI or a detailed API Review collected by and hosted on G2.com. What do you dislike about Courier? Reporting could be improved. If errors occur on a notification, it would be helpful if that could trigger a notification to a slack channel or email so that end users are notified when a notification is breaking Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? Sending notifications to my company's end users and clients Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/24/2022 "Makes sending Notifications across platforms really simple" 4/5 What do you like best about Courier? The platform's design and the all-powerful email editor make it easy to add logic to notification content. I especially like the handlebars feature which allows me to write code within it. Review collected by and hosted on G2.com. What do you dislike about Courier? The Platform is a little slow and does not handle lower internet speeds well. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? We were looking to minimize the efforts required for sending notifications across multiple platforms and courier and its complete solution helped us integrate with multiple platforms like slack, SMS, and AWS SES with ease. The Logs provided for each notification, especially the timeline feature helps understand the notification's journey. Review collected by and hosted on G2.com. Show More Response from Nate Munger of Courier [Editedit](https://www.g2.com/survey_responses/courier-review-7026806/official_response/edit) If you have a specific page in the web app that you find is underperforming, please share it here or reach out to support@courier.com if you experience it again so we can track and create a ticket for you. Thank you! [See how Courier improved](https://feedback.courier.com/forums/938991-courier-feedback) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kim B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim B.") KB Kim B. Director of Engineering Mid-Market (51-1000 emp.) 5/13/2022 "Great low-code, multi-channel notification solution" 5/5 What do you like best about Courier? Courier has added a ton of integrations over the last couple of years, and the workflow feature is making them a serious alternative to event-driven automation platforms like Zapier, and IFTT. I really appreciate the near real-time performance, and the super detailed logs and state tracking that makes debugging and monitoring really easy. Review collected by and hosted on G2.com. What do you dislike about Courier? Their WYSIWIG templates are very limited in design options, so it's either live with that, or go it alone with raw HTML which is full of pitfalls for emails. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? We're using Courier to handle complex notification flows for our operations team, and set up slack notifications with no code via Segment events. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Victor K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor K.") VK Victor K. CTO Small-Business (50 or fewer emp.) 5/19/2022 "A great tool for creating email templates" 5/5 What do you like best about Courier? The ease of creating email templates, with a nice rich text editing experience, and drag and drop interface for buttons and different sections. What you see is what you get. Review collected by and hosted on G2.com. What do you dislike about Courier? It's not immediately obvious where you can add the variables coming in from the API. Adding variables in links and button CTAs is not too intuitive. Having a list of these variables while editing would be useful. Review collected by and hosted on G2.com. What problems is Courier solving and how is that benefiting you? We do not want to construct email templates ourselves. Our engineers and product staff should not be experts on archaic email technology. Courier has freed up valuable time for our engineers and product team. Review collected by and hosted on G2.com. 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