
The Help Desk hours are unlimited and included int he monthly fee. Review collected by and hosted on G2.com.
1) "Some" of the remote Help Desk people can be quick to push an issue to a Level 2 (local office) which then costs money, or uses the limited we are allotted.
2) Unused monthly paid Level 2 hours do not roll over if unused. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.




