What problems is CorityOne solving and how is that benefiting you?
PPQ has cut our processing time in half thanks to our custom configuration. This has allowed us to invest in other areas of the service, because we’ve been able to redistribute the admin team. Admin processing time has gone from an average of 12 minutes to an average of 5 minutes by utilising the guest login and setting up business rules that provide automation fort asks that would have been a manual process
For cases, managers and employees can now see the cases themselves, so we don’t need to manually send anything out. This has improved communication across the board. Previously, managers often didn’t know what each outcome meant, and employees didn’t have easy access to their own information. Now they do, which is great.
Reporting was also difficult in the old system. It was limited to simple tables, with no triangulation or ability to combine data tables. Our managers are more active with reporting and better able to notice trends. The OData feed has sped this up massively as well, so managers can access up-to-date information very quickly. Review collected by and hosted on G2.com.