The simplicity of the platform stands out. I am working with content across Europe in around 25 languages, and Contentstack keeps everything structured and easy to manage. Review collected by and hosted on G2.com.

The ‘Go back’ functionality could be improved. I work with multiple language locales and switch between them very frequently. When I click the ‘Go back’ arrow, it often takes me through the previously viewed languages instead of returning to the previous content level, such as the page template. This means it can take several clicks to get back to the original entry I was working on. Review collected by and hosted on G2.com.

There is nothing I like about Contentstack unfortunately. I don't think we have it set up in a way that would be intuitive or helpful, not flexible at all and every request for new features take months. Review collected by and hosted on G2.com.

It is slow, loading takes a while, publishing can take 10+ minutes. Really dislike how accordeons cannot be created in the article editor but we have to open a new page. Each new feature request takes months. We have not integrated well at all. There is no reporting to speak of. We have not had any AI features enabled, and I don't know why. Overall a terrible experience unfortunately. Review collected by and hosted on G2.com.

I use Contentstack for writing and editing self-help articles for users and my internal support team. I like that it helps organize information in a structured way and makes editing and publishing easy. I really appreciate the feature to reuse multiple attributes, like an accordion, in multiple articles, as it saves time and helps me publish articles faster. The initial setup of Contentstack was seamless and easy. Review collected by and hosted on G2.com.

The thing where I open the tool in multiple tabs, it tends to crash and go out of sync most of the times. Review collected by and hosted on G2.com.

I like how Contentstack offers reusable content snippets, which function as structural elements like accordions and can be reused easily, making maintenance easier by eliminating the need to rewrite or manually update instructions across multiple articles. I also appreciate the intuitive editor capabilities that allow teams to create, update, and organize content without writing code, removing technical bottlenecks. This makes it easy for support agents to quickly author articles, and tasks such as modifying images are as simple as drag-and-drop. The system automatically creates a new version every time we click save, which helps in tracking changes safely. Additionally, I find the built-in workflow management very helpful. It assigns specific tasks to authors and reviewers that are clearly visible on their tasks page, ensuring our review and approval processes are efficient and preventing unapproved or outdated content from reaching our service desk platform. Review collected by and hosted on G2.com.

While the platform is robust, I face a few growing pains with content migration. During our rollout, I noticed some formatting and image rendering issues when migrating legacy articles, requiring manual clean-up. There are limitations importing certain complex legacy reports directly into the system, as specific vulnerability reports can't be imported seamlessly. I occasionally encounter minor, intermittent UI errors when configuring role-based access, though this usually resolves by exiting and re-entering the page. A smoother automated ingestion process for highly structured legacy documents would be a great improvement. Review collected by and hosted on G2.com.

As a content author, working within Contentstack is very simple, streamlined, and friction-less. We are able to make the content updates we need, preview them, and then push out to our customers. Our developers have been able to create the modular blocks we need to get creative with our landing page design, and content delivery. Review collected by and hosted on G2.com.

We’ve found that it can feel very developer-heavy. To get the level of customization we need, we’ve consistently had to bring in a developer to step in and make the necessary refinements. Overall, it’s been less plug-and-play than we would have preferred. Review collected by and hosted on G2.com.

I appreciate Contentstack's ability to accelerate delivery while maintaining governance with its flexible, modular content modeling. The use of standardized reusable components ensures consistency without compromising speed. The operational advantage of scheduled publishing offers precise, low-risk releases. I find the headless, API-first architecture beneficial for true omnichannel reuse, which is crucial when planning multi-surface rollouts with one source of truth for web, app, and beyond. I also like how Contentstack adheres to MACH principles, making it easier to integrate with tools like analytics platforms, personalization engines, and commerce systems. The modular components' versatility is a big plus, allowing us to build pages and experiences efficiently. Scheduling publishes has streamlined our workflow, letting us plan releases ahead of time for precise content launches. The efficient cache invalidation ensures updated content reflects instantly, keeping our consultants informed with the most current information. Review collected by and hosted on G2.com.

Although localization is a core feature, there is complexity in managing localized content, with workflows that can be unintuitive. Localization for different markets is hidden under a dropdown, which complicates the process. Improving visibility into localization status would be beneficial. Review collected by and hosted on G2.com.

I like the layout and how we can compare different versions of all content published to the website. The search functionality has greatly improved, enabling me to find things more accurately. Since switching to Contentstack, there is a lot more flexibility in functionality and WYSIWYG features, which I appreciate. The process was a smooth transition even though it took a long time because of the data transfer. Review collected by and hosted on G2.com.

I find it frustrating that I have to estimate when the version was created. I wish there was a feature to narrow a version search by the creation date since there are seasonal changes that we make and it would be helpful to narrow down the search of when content was created or published. Review collected by and hosted on G2.com.

Contentstack makes it easy to manage and update a large, complex website without creating bottlenecks. The modular content approach is the biggest win for our team, we can make frequent changes, reuse components across pages, and launch updates quickly without heavy developer involvement. It’s flexible enough for custom needs but still approachable for non-technical users, which has made collaboration between marketing, content, and digital teams much more efficient. Review collected by and hosted on G2.com.

Some modules feel limited in flexibility, especially when more custom layouts or edge cases come up. There’s also no built-in ability to make direct HTML updates, which means more advanced changes still require developer support instead of being handled directly within the CMS. Review collected by and hosted on G2.com.

What I like most about Contentstack is how organized everything is. I kinda like how I can edit specific blocks that are important to me instead of looking at everything at once and trying to navigate a much larger piece of information. The fact that it's now in smaller, more digestible blocks makes changing things a lot easier. Review collected by and hosted on G2.com.

It's been hard to create templates that work the way that we want them to work. It creates a little bit of extra time because we don't have these templates. We have engineers who work on it who haven't cracked the right way to create templates. So sometimes we have to start things from scratch instead of other solutions where we've been able to draft templates and build out these workflows faster. Review collected by and hosted on G2.com.

I really like all the features—it’s impressive how much customization is possible and the level of capabilities available. Review collected by and hosted on G2.com.

The only thing that frustrated me a bit was a single instance when the service was unavailable for a while. I’m not entirely sure whether it was a server issue or scheduled maintenance, but that was my only concern. Review collected by and hosted on G2.com.