Conga offers a great deal of flexibility and this allows us to build many document templates that may be used by the team in a variety of quoting scenarios and proposal situations. This makes life much easier to work in Salesforce. The integration with Salesforce was straightforward and Conga support has always been responsive and helpful. Review collected by and hosted on G2.com.

There is still a mix of the old and new interfaces. Review collected by and hosted on G2.com.

Here are a few **newer (or increasingly noticeable) things about Conga CLM that I like**, especially compared to how CLM tools used to feel:

* **Improved contract authoring experience**

The clause library and template management feel more structured and reusable, making it easier to standardize language while still allowing flexibility where needed.

* **Better automation across the contract lifecycle**

More steps—request intake, approvals, versioning, and execution—can now be automated end to end, reducing manual handoffs and email-driven processes.

* **Stronger Salesforce alignment**

The tighter integration with Salesforce objects (Accounts, Opportunities, custom objects) makes contracts more contextual and easier to track alongside deals.

* **Enhanced visibility and reporting**

Contract status, bottlenecks, and key milestones (like expirations and renewals) are easier to surface, which helps with proactive contract management.

* **Clause and obligation control**

The ability to manage fallback clauses, conditional language, and obligations improves compliance and reduces legal risk.

* **Scalability beyond legal teams**

CLM is increasingly usable by sales, procurement, and operations—not just legal—without sacrificing governance.

Overall, what I like most is that Conga CLM is moving from being just a **contract repository** to a more complete **contract lifecycle platform** that supports speed, compliance, and visibility at the same time.

Review collected by and hosted on G2.com.

Yes—while **Conga CLM** is solid, there are a few areas where it can improve to make the experience even better:

**• Usability & user experience**

Some screens and workflows can feel clunky or unintuitive, especially for non-legal users. Improved UI and clearer navigation would help adoption across teams.

**• Onboarding & training**

Given its capabilities, better in-product guidance, tutorials, and contextual help could reduce the learning curve for admins and business users.

**• Workflow flexibility**

More dynamic and easily configurable workflows (without heavy admin support) would let teams tailor approval and review paths faster.

**• Reporting & dashboards**

While contract reporting exists, richer, more customizable dashboards and analytics—in line with modern BI experiences—would help teams spot trends and risks faster.

**• Template & clause management**

Even though libraries exist, more intelligent suggestion tools or easier reuse/search features would help authors find the right language quickly.

**• Performance at scale**

For very high volumes of contracts or large orgs, performance can lag—optimizations here would help speed up contract creation and search.

**• Integration ecosystem**

Expanding prebuilt integrations with more third-party systems (eSignature alternatives, CLM data in BI tools, ERP/finance) could reduce the need for custom builds.

In short, Conga CLM could improve by becoming **more intuitive, easier to customize, and more performance-optimized**—especially for users outside legal who interact with contracts daily.

Review collected by and hosted on G2.com.

What I like best about Conga CLM is its ability to streamline the entire contract lifecycle — from creation to negotiation, approval, and e-signature — all in one place. The automation of workflows, clause library, and seamless Salesforce integration make contract management much faster and more accurate. It’s user-friendly, reduces manual errors, and provides complete visibility into contract status and compliance tracking Review collected by and hosted on G2.com.

What I dislike about Conga CLM is that the initial setup and configuration can be quite complex, especially for new users. Customization often requires technical expertise, and the learning curve can be steep at first. Additionally, large document processing can sometimes slow down performance. However, once it’s properly configured, the platform works very efficiently Review collected by and hosted on G2.com.

I appreciate Conga CLM because it helps us in creating contracts with good version control and ease of use. I like the version control and standardized language in the system as it enhances my experience by simplifying drafting and redlining the contracts. It ensures that our multiple person processes don’t confuse the group when using multiple versions of the contracts and ensures all of us use the same language. Review collected by and hosted on G2.com.

The creation of templates and contract forms is obscure and requires too much hand coding in difficult ways. I would like the various systems to be linked better, so I can use menus instead of typing in information stored elsewhere. Review collected by and hosted on G2.com.

Efficient, automation, centralize workflow Review collected by and hosted on G2.com.

The number and cost of price for licenses to use CLM Review collected by and hosted on G2.com.

The amount of options that Conga CLM provides for generating and sending documents is what I like, as for different scenarios, you can use different processes. Review collected by and hosted on G2.com.

With large documents, Conga CLM sometimes becomes slow, and that frustrates us as we require quick generation and processing of documents for our business. Review collected by and hosted on G2.com.

The synchronization of documents from Conga Platform to CLM is super fast and that is the reason we are utilizing its AI features. It supports two-way sync from Platform to CLM and from CLM to Platform which is great, as we can create a sync from either side and get the required data. Review collected by and hosted on G2.com.

The integration between CLM and Platform is not smooth, as we are facing multiple issues related to document and data synchronization. The documentation does not have enough details on how to perform this configuration, requiring us to reach out to Conga Support every time we need to refresh an environment and reconfigure it again. Review collected by and hosted on G2.com.

Here are a few **newer (or increasingly noticeable) things about Conga CLM that I like**, especially compared to how CLM tools used to feel:

* **Improved contract authoring experience**

The clause library and template management feel more structured and reusable, making it easier to standardize language while still allowing flexibility where needed.

* **Better automation across the contract lifecycle**

More steps—request intake, approvals, versioning, and execution—can now be automated end to end, reducing manual handoffs and email-driven processes.

* **Stronger Salesforce alignment**

The tighter integration with Salesforce objects (Accounts, Opportunities, custom objects) makes contracts more contextual and easier to track alongside deals.

* **Enhanced visibility and reporting**

Contract status, bottlenecks, and key milestones (like expirations and renewals) are easier to surface, which helps with proactive contract management.

* **Clause and obligation control**

The ability to manage fallback clauses, conditional language, and obligations improves compliance and reduces legal risk.

* **Scalability beyond legal teams**

CLM is increasingly usable by sales, procurement, and operations—not just legal—without sacrificing governance.

Overall, what I like most is that Conga CLM is moving from being just a **contract repository** to a more complete **contract lifecycle platform** that supports speed, compliance, and visibility at the same time. Review collected by and hosted on G2.com.

Yes—while **Conga CLM** is solid, there are a few areas where it can improve to make the experience even better:

**• Usability & user experience**

Some screens and workflows can feel clunky or unintuitive, especially for non-legal users. Improved UI and clearer navigation would help adoption across teams.

**• Onboarding & training**

Given its capabilities, better in-product guidance, tutorials, and contextual help could reduce the learning curve for admins and business users.

**• Workflow flexibility**

More dynamic and easily configurable workflows (without heavy admin support) would let teams tailor approval and review paths faster.

**• Reporting & dashboards**

While contract reporting exists, richer, more customizable dashboards and analytics—in line with modern BI experiences—would help teams spot trends and risks faster.

**• Template & clause management**

Even though libraries exist, more intelligent suggestion tools or easier reuse/search features would help authors find the right language quickly.

**• Performance at scale**

For very high volumes of contracts or large orgs, performance can lag—optimizations here would help speed up contract creation and search.

**• Integration ecosystem**

Expanding prebuilt integrations with more third-party systems (eSignature alternatives, CLM data in BI tools, ERP/finance) could reduce the need for custom builds.

In short, Conga CLM could improve by becoming **more intuitive, easier to customize, and more performance-optimized**—especially for users outside legal who interact with contracts daily.

Review collected by and hosted on G2.com.

Conga CLM stands out for its strong contract automation functionalities, specially in streamlining approvals and ensuring compliance throughout the contract lifecycly. Review collected by and hosted on G2.com.

Conga CLM can improve its reporting functionality and make it more advanced and customizable. Review collected by and hosted on G2.com.

The native integration with Salesforce is far and away the best feature. Being able to trigger a complex contract directly from an Opportunity record without flipping between browser tabs is a massive time-saver. I also highly value the X-Author for Word add-in; it allows our Legal team to stay in Microsoft Word for redlining while ensuring all those changes sync back to the Salesforce 'Source of Truth' automatically. The recent updates to the AI-driven Contract Intelligence (CCI) have also made third-party paper review significantly faster by highlighting high-risk clauses instantly Review collected by and hosted on G2.com.

The initial implementation and configuration are undeniably complex. It is not a 'plug-and-play' solution and usually requires a dedicated consultant or a very advanced Salesforce Admin to set up the initial templates and logic. The UI can also feel a bit cluttered and 'legacy' in certain administrative areas compared to some of the newer, lightweight CLM startups. Additionally, we've noticed that very large document packages can sometimes cause performance lag during the generation and sync process Review collected by and hosted on G2.com.