I use Confluence as a source of knowledge and truth for our processes, especially up to the tier 2 level of our support. I like how it keeps us aligned with our processes and gives us access to all the knowledge and tools efficiently, which is crucial for performance and servicing our users. One of the things I find really valuable is being able to see a page with the most recent updates or changes to our workflows, along with who made those changes and when. This feature helps us stay on top of everything. Review collected by and hosted on G2.com.

None—it's working great with our team. We haven’t integrated Confluence with anything else. We mainly use it as a guide for our processes. As a visual person, I think having more strategic color options in the UI/UX would also be powerful. Review collected by and hosted on G2.com.

I really appreciate the centralized knowledge structure in Confluence. It’s a big win for me because everything lives under one umbrella, so I don’t have to chase down marketing assets across Slack threads or emails. I can reliably reference what I need before any call or demo.

I also like the page hierarchy and the cross-linking between pages. Once my team has set it up properly, navigating related content feels very intuitive.

On top of that, I enjoy the real-time collaboration between marketing and engineering, which helps ensure I’m working off sales data. Its AI agent Rovo is a great addition too! Review collected by and hosted on G2.com.

Sometimes navigation becomes painful at scale when spaces have a large number of nested pages, making it harder to find a specific document quickly, especially if consistent naming conventions aren't followed. The search function is decent but not always reliable for surface-level queries. There's a noticeable learning curve for new users, particularly with the sidebar and permission structure, which can feel overwhelming at times. Notification fatigue is also a real issue unless settings are tuned carefully, leading to pings for changes that aren't related to current work. Review collected by and hosted on G2.com.

I really like how Confluence allows me to easily link with other applications like Jira, Slack, and Zendesk. This integration makes linking things super easy, and I even get notifications on Slack if there's a document update. I also appreciate that I can set different access levels; I don't have to give access to the whole repository if I don't want to. It's awesome that multiple people can create and choose the visibility of their own repositories. Archiving documents instead of deleting them is a nice feature too, and it's great that I can export documents so easily whenever I need. Setting it up was incredibly straightforward, like, just logging in and enabling access took only a couple of minutes. Overall, creating and maintaining documents with Confluence feels super easy. Review collected by and hosted on G2.com.

Sometimes the formatting during export to PDF isn't quite right. An option to choose sheet size based on landscape or portrait would be helpful, especially when we deal with tables. Review collected by and hosted on G2.com.

Confluence is a strong tool for centralized and well-structured team documentation, allowing organizations to keep all their knowledge in one place. It supports real-time collaboration, organized page hierarchies, templates, and version tracking, making it easy to create and maintain content. Its seamless integration with Jira helps teams connect documentation with actual work, improving visibility and alignment. Overall, it enhances knowledge sharing, onboarding, and team efficiency. Review collected by and hosted on G2.com.

Confluence has a few common drawbacks. The UI can feel cluttered and unintuitive, especially as spaces grow. Search isn’t always reliable, making it hard to find the right content quickly. Performance can slow down with large pages or heavy usage. Formatting and layout options are sometimes limited compared to modern editors. Permission management can get complex in bigger teams. It also relies heavily on plugins for advanced use cases, which adds cost and maintenance. Overall, it can become hard to manage at scale without strong structure and governance. Review collected by and hosted on G2.com.

As someone working in the technology industry, what I like most about Confluence is how well it supports collaborative knowledge sharing for complex systems. I use pages and spaces to organize design docs, automation playbooks, and architecture notes so everything stays structured and easy to find. I also love the Jira integration, where I can link Confluence pages directly to epics and stories so requirements, decisions, and implementation details remain connected.

Inline comments and @mentions make collaboration smoother, especially when I’m reviewing logic or explaining modeling decisions to teammates from different backgrounds. I also appreciate the self-serve support ecosystem: the in-product tips, extensive documentation, and community forums usually answer my questions before I need to open a ticket.

Overall, Confluence’s performance stands out to me as a durable, scalable knowledge platform—one that supports continuity, correctness, and team efficiency as systems and organizations grow. Review collected by and hosted on G2.com.

My dislikes are very minor and mostly relate to the scale and maturity of how I use it, rather than any fundamental limitations. Review collected by and hosted on G2.com.

We have implemented Confluence on our premises, and it serves as our primary tool for collaboration, documentation, and sharing news and announcements at the company level. It is quite user-friendly, making it easy to store documentation, specifications, and meeting notes. In short, you can rely on it for all your daily tasks. Multiple users can work on the same pages, leave comments, and edit content without any issues, as version history is tracked in the background. This means you don’t have to worry about losing valuable data or information. Confluence also offers a variety of useful templates and macros that help users set up pages efficiently. We use Confluence daily because it is our main platform for sharing news, events, and company-related information. Integration with Jira is straightforward. Since Confluence is a paid service, their customer support is quite responsive and helpful. Review collected by and hosted on G2.com.

For non technical users especially the number of features, macros, settings, and structure can be overwhelming.With a lot of content many pages, images macros, etc, page loads or search can become slow from time to time.As any other software the pricing is quite an issue, but if you need more users the base cost will raise. Review collected by and hosted on G2.com.

Confluence is not just a documentation tool—it’s a complete collaboration workspace designed to foster transparency, speed up knowledge sharing, and keep teams aligned across departments. Its combination of flexibility, integrations, and usability makes it the go-to platform for organizations of all sizes. Review collected by and hosted on G2.com.

It has a few common drawbacks. The structure can get messy, and pages sprawl quickly without strict organization. The editor also creates friction, since formatting and macros can feel inconsistent. Performance is another issue: heavier pages tend to lag. Permissions can be confusing as well, and it’s easy to misconfigure access. Finally, it often ends up depending on plugins, and you may need paid add-ons to get full functionality.

Overall, it works fine for basic wikis, especially alongside Jira, but it starts to struggle at scale unless you have strong governance in place. Review collected by and hosted on G2.com.

I like the user interface of Confluence because it's intuitive, making it quite easy to share things. I also appreciate the ease of use when it comes to setting certain permissions for documents. It's valuable for us because we have a large base of customers, so having properly documented processes that we can share across our teams saves us quite a lot of time. The initial setup was really easy, taking just five to ten minutes when we received the credentials. I also appreciate that it's straightforward to use Confluence to document processes and share them for troubleshooting or when creating explanatory documents for the general support and chat support team to take advantage of. Review collected by and hosted on G2.com.

What can be improved perhaps mobile integration. Sometimes we're on the go and we would just like to check on certain status or give a quick read of some documents so maybe improve, let's say, the mobile user experience. Review collected by and hosted on G2.com.

What I like most is how streamlined and intuitive the documentation experience feels compared to other platforms I’ve used. It’s genuinely easy to navigate, with a clear structure that makes locating the right pages quick and low-effort, even when dealing with larger or more complex spaces. The search functionality is reliable, and content tends to be organised in a way that aligns well with how teams actually work, rather than forcing you to dig through cluttered or overly nested sections.

On top of that, the integration with Jira adds a lot of practical value. Being able to link documentation directly to tickets, epics, or workflows helps keep everything connected and reduces context switching. It makes it easier to move between planning, delivery, and documentation without losing track of information, which ultimately improves both team efficiency and traceability. Review collected by and hosted on G2.com.

One downside is that documentation spanning multiple projects can sometimes get lost or become harder to track. When content is split across different project spaces, it isn’t always clear where the source of truth lives, which can lead to duplication or outdated information. Projects can also feel a bit siloed at times, making it harder to maintain visibility and consistency across teams. Review collected by and hosted on G2.com.

I like how it is linked tightly with Jira, and Jira Service Desk. Having everything in one place makes it easier to link it all together and saves time hunting through other systems.

The ecosystem of helper apps is also really useful. Review collected by and hosted on G2.com.

It is a bit of a closed shop and costs can creep up on you. We have maybe 50% of the company using it regularly (if that) and can't rationalize the expense of buying licenses for the others who might only go in there once or twice a year.

We ended up using a marketplace app to create a knowledge library for the occasional users and a custom AI agent so that we can surface relevant information quickly from our regular chat. Putting the knowledge into existing systems increased usage. Took some thinking outside the box to escape the Atlassian box. Review collected by and hosted on G2.com.