Conduit Reviews & Product Details

I find Conduit AI incredibly helpful for client satisfaction. I really like how easy it is to make connections with other tools, such as my PMS, Guesty, Instagram, and WhatsApp. It's also great how user-friendly it is when adding information, making life easier for both me and my reservation team. Additionally, Conduit AI responds to guests effortlessly and provides very comprehensive answers. The initial setup was very easy, and overall, it's a great tool. Review collected by and hosted on G2.com.

Still doesnt have a mobile app Review collected by and hosted on G2.com.

I appreciate how Conduit AI centralizes all our listing knowledge and creates automated message responses, which really helps with process automation. Their team is also great with helping out during escalations, making everything clear and delivering great service. I like their innovation and ability to evolve quickly, which allows us to be more agile and do more with less. Compared to other companies that need lots of virtual assistants, we can manage the same workload with Conduit AI and just one VA. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

they could have a better mobile app with better notifications Review collected by and hosted on G2.com.

I love how Conduit AI centralized years of scattered knowledge bases from Notion, Google Docs, and spreadsheets into a single source of truth for our guest communications. Implementation took less than 10 hours thanks to seamless integrations. The platform now automates 60-65% of our guest messages, allowing our agents to focus on proactive revenue-generating activities like upsells and special packages. The AI consistently outperforms new human hires on routine inquiries by leveraging unlimited historical data, and our team now spends time improving guest experience rather than putting out fires. Review collected by and hosted on G2.com.

The main limitation is that Conduit doesn’t yet fully close the loop on task management. While it extracts key info from guest maintenance requests, we still need to manually coordinate with third-party teams and task management tools like Breezeway or Asana. Full integration here would make the automation truly end-to-end, eliminating the last big operational bottleneck. Review collected by and hosted on G2.com.

The follow-up button is very useful, and support is easy to access when I need it. The data analytics are good as well. I also like how well it integrates with Guesty. Review collected by and hosted on G2.com.

The phone call function has been an issue for me. I had a support ticket open for two months, and it still wasn’t resolved. I also haven’t been able to fully integrate the AI smoothly; at times it gives an incorrect response just to “please” the guest. Review collected by and hosted on G2.com.

I like the option to add the twenty-four-hour support where the support team is already trained on Conduit AI. I also appreciate that Conduit AI seems to be consistently improving and staying towards the front when it comes to new technology development and integrations. Review collected by and hosted on G2.com.

The knowledge base is something that has to be manually updated. We used another tool previously that reviewed our historical messages with guests and used that to create a brand and voice and use that previous message history to answer questions and that was nice. Review collected by and hosted on G2.com.

Easy to set up, and the customer support is very helpful. Review collected by and hosted on G2.com.

This isn’t an issue with Conduit itself, but the implementation does require your team to be bought in and willing to use and work with AI tools. That said, Conduit helps make that adoption easier and can also support training along the way. Review collected by and hosted on G2.com.

I like using Conduit AI for creating workflows and the generated response to speech software on the interface. These features help streamline my tasks and improve communication. Review collected by and hosted on G2.com.

I think the search function could be improved. Sometimes when I'm searching a name, you'll see that same name pop up multiple times or not being able to search that property like that. So all the search functions could be a little bit more organized and structured. Review collected by and hosted on G2.com.

I really like how easy Conduit AI is to use. The excellent UI makes navigating the platform straightforward. I also appreciate the fantastic onboarding from their team. Conduit AI is very user-friendly, and the team provides extensive support to get you up and running. The initial setup was very easy, and the ongoing support from their team has been excellent. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I like the ease of use of Conduit AI and its reliability. When using an AI tool, I definitely want it to be the most reliable option, which I believe Conduit AI is. It's been around for a while, so we trust it. Additionally, the initial setup was pretty simple. Review collected by and hosted on G2.com.

I think being more short term rental specific and problems that they solve. Review collected by and hosted on G2.com.

I really like the workflows -> allowed me to send transcripts and keep track of the flows Review collected by and hosted on G2.com.

Unable to see server error logs, which meant I could not trouble shoot some issues myself Review collected by and hosted on G2.com.