- One of few tools that offers breadth of pricing for a team of one through to a larger org

- Video clipping tool is invaluable for sharing aha moments and insights with stakeholders

- Great flexibility for analysis with whiteboard or transcript mode Review collected by and hosted on G2.com.

Global tagging not available on the lowest pricing tier Review collected by and hosted on G2.com.

Intuitive UX makes it easy to start using the tool out of the box. We just loaded data from our focus groups and directly started coding it without any technical trouble. The transcript function works even for our specific language (Czech): it needs to be proofread, but the initial quality is higher than other tools I tried before. Review collected by and hosted on G2.com.

Could be super cool to be able to do content analysis of visual documents as well, like photographs etc. - maybe it's possible, but I didn't tried it yet. Review collected by and hosted on G2.com.

The tagging process of it, which greatly facilitates the analysis process. Review collected by and hosted on G2.com.

The way projects are organized, sometimes it is difficult to find a theme. Review collected by and hosted on G2.com.

So helpful with atomic research, easy to review transcripts, create highlights, then findings to create the reports. So easy to work with various stakeholders and give them visibility on the user research, they can search by keywords, and I can share video extracts. So useful to be able to search within the Condens repository with keywords to find past research. Even the support is fabulously helpful and reactive. They just helped me recover lost highlights of a session I had erased by mistake, and were so reactive I could still work on the report in time. Review collected by and hosted on G2.com.

I would not know... honestly. Maybe the fact that the name of my company is always wrongly put in the transcripts... Review collected by and hosted on G2.com.

The best thing is that we can quickly get a transcript from interview recordings and highlight the key parts to share with the team. The video clipping feature is just great as it transmits the interviewee’s emotions to our coworkers – that makes it so much more authentic.

Overall the tool is just neatly designed and provides a superior user experience. The team at Condens is very quick in introducing improvements but always keeps product quality and usability high. The tool is very easy to learn and everyone gets it after just a few minutes. Review collected by and hosted on G2.com.

There’s nothing we dislike really. A nice feature would be the ability to create personas or user journeys directly in Condens. Maybe that’s something they will add in the future. Review collected by and hosted on G2.com.

I greatly value the speed with which it processes information. The customer service works phenomenally. Review collected by and hosted on G2.com.

The price is not very affordable. But luckily, it has an Education plan. Review collected by and hosted on G2.com.

Condens has so far been the best tool I have used to organise and analyse my research, I have used it for 2-3 projects and all of them I got exactly what I expected from condens,

The tool seamlessly allows me to import my recordings or notes and also transcribes it for me, thats a huge one because I dont have to spend time transcribing a recording or a video to start analysing it and marking it.

The tags feature works very intuitively when it comes to the analysis and synthesis phase of research.

Another interesting feature that really works great is the split screen feature where i can seamlessly interact with my artifacts, findings or notes while going through my main research sessions or notes. Review collected by and hosted on G2.com.

Condens is a cloud-based platform and sometimes it's a worry about how my data is being handled, it would be great to know that none of the data being uploaded is accessed by third parties. Review collected by and hosted on G2.com.

The fidelity and quality of the transcription Review collected by and hosted on G2.com.

For the way I use it, it’s enough that it gives me good audio transcriptions. Review collected by and hosted on G2.com.

Before I found Condens, I was always reluctant to use further analysis software, as they often come with high learning curves and complicated user interfaces. Not so Condens. I have tried it out for one qualitative project, loved it, and been using it ever since, it really boosted my research efforts.

I love the auto-transcription function and its accuracy, which I haven't experienced in other tools. The ability to listen to specific parts of your interviews while tagging them is super helpful as well as the automatic generated bookmarks.

I also like that it is in the EU and GDPR compliant.

Plus, the customer support is friendly and quick in replying if you encounter any issues and they are also very open for feedback. Review collected by and hosted on G2.com.

I would like to have better import and export functionalities from and to other tools to also integrate more quantitative data. Further, it would also be nice, if transcripts could be exported and imported with timestamps. When you have a project with many tags, it can get a bit tedious. Review collected by and hosted on G2.com.

Condens is intuitive, fast and easy to use. We had been looking for the right qualitative tool for a while, and nothing was checking all the boxes. We tried Condens and kept getting pleasantly surprised on the first project we went through. The tagging system makes codification simple and enjoyable but being able to quickly pull clips from video interviews has probably saved us the most time, where we used to use complex editing tools to find the right clip. Also, being able to search all interviews easily has been a dream in finding specific insights and recurring themes. Review collected by and hosted on G2.com.

It would be great if there were US-based servers, it's an odd request but some of our clients require that. Review collected by and hosted on G2.com.