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Concept3D Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Concept3D Reviews (131)

View 1 Video Reviews
Reviews

Concept3D Reviews (131)

View 1 Video Reviews
4.5
131 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the customer support and ease of use of Concept3D, highlighting how responsive and helpful the team is in addressing queries and providing guidance. The software's intuitive interface allows for quick updates and customization, making it a valuable tool for managing campus maps. However, some users note that the cost of updates can be high, which may be a consideration for budget-conscious institutions.
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Kristen B.
KB
Kristen B.
Web Content Specialist
Mid-Market (51-1000 emp.)
"Great service, easy to use"
4/5
What do you like best about Concept3D?

Concept 3D is so easy to use and navigate. I loved getting to meet with someone 1-on-1 to better understand the needs of my institution and how we could best utilize the tool. The finished design is sharp and also easy for site visitors to navigate and I love that we're able to embed videos, photos, location descriptions, and tons of detail. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

My coworkers and I could definitely benefit from additional training opportunities, webinars, and tutorials. I would love more regular one-on-ones and training opportunities. I think there a lot of areas we could improve our interactive map and make it more personalized, valuable to visitors, and beneficial, but I'm not necessarily sure where to start. It's not necessarily a "dislike" but rather an area of opportunity! Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

Appreciate your review and keep an eye out for more webinars in the future. Also we put all release notes and are constantly updating our help site.

See how Concept3D improved
Justin A.
JA
Justin A.
Assistant Director of Marketing and Communications
Mid-Market (51-1000 emp.)
"Taking Campus Maps to a New Level"
5/5
What do you like best about Concept3D?

Concept3D allowed us to take a static, old campus map to the next level with a detailed map, custom branding, and a virtual tour component. Everything from the initial presentation to buildout to onboarding/training to launch was smooth and happened in the span of a few weeks. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

There's not much to dislike, other than it would be helpful to have a more detailed timeframe when making updates to a map (i.e. new buildings, name changes, etc.) after the initial map setup. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

On average, the map update process takes 4-6 weeks to complete. During that time, our CS team can provide you with a live link to track the updates in the process as they occur so you have insight on the exact progress of the project. Please reach out to your Customer Success Representative with any further questions on this.

RS
Robby S.
Webmaster
Enterprise (> 1000 emp.)
"It's Like Viewing Campus as a Drone"
4.5/5
What do you like best about Concept3D?

The 3D artwork makes it possible to recognize buildings better than any satellite view can. Their attention to detail is very precise. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

The CMS is a bit clunky to use, and it's never clear who has changed what. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

Thank you for the review Robby. There is a way to see who changed something via our Data Export functionality. Instructions are in the help article below and a customer success representative will be happy to help should you want that. Just reach out to support@concept3d.com if you want help. Data Export: https://help.concept3d.com/hc/en-us/articles/360018905553-Data-Export-

See how Concept3D improved
TB
Taylor B.
Web & New Media Designer
Small-Business (50 or fewer emp.)
"A map for any need"
5/5
What do you like best about Concept3D?

Concept3D is very easy to use, and we appreciate the continuous updates/functionalities for needs that we didn't know that we had. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

I wish it was possible to make one location and then tag it with the correct categories, instead of having to create a location for each category. I also do not like the seasonal overlays to the map. I think they make the map hard to read. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

Thank you for your review and I have passed your feedback about search to our product team.

John V.
JV
John V.
Quality Engineer
Small-Business (50 or fewer emp.)
"Great product!"
4.5/5
What do you like best about Concept3D?

It's very easy to use for designing and navigating around. The interface is also good too. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

One thing that I dislike is graphic could be improved. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Great tool that is helpful especially for admissions and events at our organization."
4/5
What do you like best about Concept3D?

Some of the things I like best about Concept3D are the tour functionality and CMS site for making many updates. It's helpful to be able to make quick updates to our CMS with different categories and also to be able to use the tool as a marketing platform to capture the attention of constituents when they visit our map. We can even direct them to our site. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

Sometimes it's difficult to manage the communication when we need updates to our map that cannot be done in the CMS. It would be nice if all updates could be made within the CMS, and not require us to work with a production team. I also would like the billing process to be more straightforward to know how expensive certain updates would be to the map. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

Thank you for your feedback. We're happy to address your specific issues. Please reach out to your Client Success Representative or contact us at support@concept3d.com and one will respond promptly.

Verified User in Higher Education
UH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Dynamic Map Functionality"
4.5/5
What do you like best about Concept3D?

Concept 3D is a very intuitive software that creates dynamic, beautiful maps. The software is so easy to use, even someone with little web skills could easily create good-looking maps. Their staff is accommodating and quick to respond to any questions. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

The help section could be a little more robust for newbies. The higher-level maps' pricing is a little out of reach for a nonprofit, but is a gorgeous, beneficial solution. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

Thank you for your review!

Autumn B.
AB
Autumn B.
Divisional Web Content Manager
Mid-Market (51-1000 emp.)
"Pretty great but had a drawback with the contract"
4.5/5
What do you like best about Concept3D?

I really love the styling capabilities and I've found the C3D team to be super helpful in communicating wants and needs with. The team has been honest about what their capabilities and limits with their platform. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

Small monuments and art features cost extra and that wasn't clear when contracting. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

Agreed, it does hold attention, the average time for a user is over 8 minutes!

Cheyanne M.
CM
Cheyanne M.
Cartographer II
Enterprise (> 1000 emp.)
"We love our interactive map & the campus does too! View it at https://www.cwu.edu/map"
5/5
What do you like best about Concept3D?

My favorite part of the map is definitely the 3D image of campus. Such a fun way to view the campus and the accuracy is so spot on that navigation around the campus is wonderful with it. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

I don't have any dislikes about the map/software. I've found it to be user friendly. I think a great addition for the map would be to allow for text overlay. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

Thank you for your feedback! Your request has been passed on to our Client Success and Product teams. If you have any further questions, please reach out to your Client Success Representative or contact us at support@concept3d.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Convenient online map manager tool"
4/5
What do you like best about Concept3D?

The user interface is pretty intuitive. It was easy to catch on the first few times I was in the back end of our map. And, the ability to plug in YouTube links to showcase video stops is super convenient. I also really like how easy it is to print maps now. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

Some of the settings seem buried. I would also like to see more allowance for 360 images without added costs. I sometimes wish the maps looked more similarly to Google maps since that is so familiar to most people nowadays. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

Thank you for your feedback. We're happy to address your specific issues. Please reach out to your Client Success Representative or contact us at support@concept3d.com and one will respond promptly.

Questions about Concept3D? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What do you like most about Concept 3D for virtual tours, and how has it benefited your organization?

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0
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Peter S.
PS
Peter Swift
•
Last activity about 6 years ago

What is the best way to integrate VR with Concept 3d? Is there an inexpensive way to do this?

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1
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Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

13 months

Average Discount

6%

Concept3D Comparisons
Concept3D Features
Enhance maps
Themes
Update
Deployment
Analytics
Indoor and outdoor
Proactive Assistance
Decision Making