--- title: Concept3D Reviews meta_title: 'Concept3D Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 124 reviews by the users' company size, role or industry to find out how Concept3D works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 124 scale: '5' date_modified: '2026-07-30' parent_category: name: Design url: https://www.g2.com/categories/design --- # Concept3D Reviews **Vendor:** Concept3D **Category:** [Virtual Tour Software](https://www.g2.com/categories/virtual-tour) **Average Rating:** 4.5/5.0 **Total Reviews:** 124 ## About Concept3D Founded in 2006, Concept3D is the trusted partner for creating immersive, accessible digital experiences through a connected suite of solutions that includes our Interactive Map, Localist Events, 360 Virtual Tours, and Room Reservation Software. We support several industries, with a primary focus on helping higher education professionals deliver seamless digital experiences throughout the student lifecycle. Our unique value lies in providing immersive virtual experiences that drive action. Our suite of solutions is designed to increase conversions—whether that’s scheduling a campus visit, registering for an event, or clicking the Apply Now button—through intuitive, visually rich experiences that guide users toward meaningful engagement. Accessibility is foundational to everything we build; every solution in our suite is WCAG-compliant and created to serve all users equitably. With nearly 20 years of experience serving higher education, we have listened, learned, and shaped our product roadmap around the industry’s most pressing needs. When you partner with Concept3D, you’re joining more than 700 campuses that are part of a partner ecosystem built for success. ## Concept3D Reviews ### 1. Great Tool for Large Properties **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Concept3D?** Rolling out the Concept3D map for our large non-traditional property was a decision that has translated to a better customer experience for guests on-site at WEC. The support team worked with us to customize the map to our branding and helped us through all aspects of the process. We love that we can change the view and schedule in content that reflects the property in real time-- the built-in top bar navigation is also an excellent tool for marketing! The backend is pretty intuitive, and our rep Kristin kindly offered us support in every phase. **What do you dislike about Concept3D?** We are a quickly developing property, so maintaining an UTD map view will be an ongoing labor for us that will have associated costs. Other than that, we're excited about the new integrations and thoughtful updates the team at Concept is making to continue to improve this tool. **What problems is Concept3D solving and how is that benefiting you?** We have challenges with the size of our property and guests being able to find events in various locations throughout. The map is a great resource for us to be able to offer to guests, and we are excited to see how Wayfinding, in particular, can improve on-site navigation. ### 2. Highly recommend Concept3D for their great product and professional customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy H. | Digital Media & Communications Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Concept3D?** Their interactive map is a fantastic product. It’s given us the ability to provide a great deal of information to our visitors in regards to the state of our campus at any given time (accessibility options, alternate routes and detours, active construction zones, building statuses during the stay-at-home order, etc.) We can now easily edit the map in real-time and ensure it’s always up-to-date. **What do you dislike about Concept3D?** Nothing so far. We love the product and have had a great experience working with their team. **Recommendations to others considering Concept3D:** Great customer service: The account manager we worked with to set up our map was very attentive, helpful and kept us on schedule to meet our launch deadline. After the launch, the Concept3D team continued to be readily available with any questions we had – we’ve appreciated their quick response times. **What problems is Concept3D solving and how is that benefiting you?** We're able to provide real-time updates to our map to ensure students and campus visitors have the most up-to-date information at any given time. Our new 360-degree tour also allows prospective students to visit us virtually when they can't come to campus in person. **Official Response from Sam Slater:** > Thank you, cheers! ### 3. Improving Navigation for our College **Rating:** 5.0/5.0 stars **Reviewed by:** Craig N. | IT Classroom and Client Services Technician, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Concept3D?** The CMS is very easy to learn and use, making it a breeze to set up. The way finding feature is very useful for our use to help new students and visitors navigate campus. **What do you dislike about Concept3D?** I would love to see some options for AR way finding that people can use, this would be a great compliment to the already existing feature. But overall working with C3D has been very positive! **What problems is Concept3D solving and how is that benefiting you?** Our building is very difficult to navigate (and very easy to get lost in. Having a map like this is helping our users find their way around and improving student experiences. ### 4. Concept3D has been a key partner for Southern Methodist University **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Concept3D?** The sales team was patient and detailed when responding to questions and concerns. The product was what we were looking for. The true partnership came with our Client Success Manager and her dedication to getting the product rolled out on time! She has navigated us successfully through many product services. Her commitment to introducing us to other services was very beneficial. We started with a limited license in Dec 2020 and have continued to add new products based on her recommendations. She listened and understood our facilities department (since it was not the typical marketing or admissions department), and how we wanted to utilize the interactive map. **What do you dislike about Concept3D?** The downside was our first Client Success Manager and the initial training. We were losing the momentum of our team because they were unsure of the next steps necessary to get the map off the planning grid and onto the website. It was a true 180 when that person was replaced. It speaks volumes about a company when they react and pivot to the needs of the customer. Our largest obstacle became our most significant asset because of a personnel change. The product was always great, but if we did not have proper assistance, training and "hand-holding" it would not succeed. **What problems is Concept3D solving and how is that benefiting you?** Wayfinding has been key to our campus, especially the ADA assistance to students, faculty and staff. The university is located in a large metropolitan city, where the public participates in events, uses venues, and has essential ease of navigation. ### 5. Cal Poly Pomona Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Jason B. | Lead, Web Development, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Concept3D?** It is easy to update the content on the map and it is presented very well. I have also enjoyed being able to set up user groups and assign content owners to their own sections on the map. **What do you dislike about Concept3D?** I wish there was a way we could update the renders ourselves. Also, it would be great if we could put links in to our own panoramas that would open full screen. **What problems is Concept3D solving and how is that benefiting you?** previously we were using google maps and a custom program for our dynamic map. It was not very pretty or easy to update. We have gotten more use out of our map since using concept3d ### 6. Excellent Technology Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Steven O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Concept3D?** Concept3D has a communicative and talented team. We appreciate having them as a technology partner. **What do you dislike about Concept3D?** We don't have enough locations implemented with them yet! **What problems is Concept3D solving and how is that benefiting you?** Parking guidance and wayfinding for space availability data we gather from our car counting and license plate recognition cameras. ### 7. Amazing software and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Concept3D?** The intuitive interface design and the large amount of valuable features really blew me away. I had never used this software before but had a very easy time navigating the different settings and setting up the various features for our campus map. It really is an incredible and worthwhile tool that is helping tackle the big problem of navigating our campus. **What do you dislike about Concept3D?** I genuinely can't say there is something to dislike about the Concept3D software or the customer service support I received. The software itself had FAR more features than I ever would have expected and the UI was very user-friendly. The representative that helped me, Elizabeth Ekelund, went above and beyond and helped me out immensely. There's seriously nothing bad I can say about my experience. **What problems is Concept3D solving and how is that benefiting you?** Our biggest problem was students having difficulty navigating our campus and finding their classrooms and student resources. We've had a lot of new construction going on and location changes, and having this software has helped immensely with students being able to find our Admissions Office, Financial Aid, and their various classroom buildings. ### 8. A leading solution for interactive maps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Concept3D?** Concept 3D makes all live map integrations possible. It includes so many options and allows you to use it in a variety of ways, highlighting maps, making tours, and creating special experiences for people. It integrates with event applications such as Localist, allowing you to make the most of it. **What do you dislike about Concept3D?** Learning curve for editing interface; not necessarily unexpected, but not immediately intuitive. Their support is excellent, so I think this is easily overcome. **What problems is Concept3D solving and how is that benefiting you?** We have developed a tour for potential visitors and can provide a look at our facilities that is interactive and visually beautiful. We're also able to provide easy directions and additional insight for events. We benefit from its flexibility! **Official Response from Sam Slater:** > Thank you very much for your response! We enjoy working with you to help solve your pain point and achieve your business goals. ### 9. Awesome tool for mapping your campus! **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth C. | Director of Digital Communications, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Concept3D?** Concept 3D is very simple to manage and the customer service is excellent. **What do you dislike about Concept3D?** It would be helpful to be able to make bulk edits to categories and locations without having to publish the category first. **What problems is Concept3D solving and how is that benefiting you?** Concept 3D allows us to share detailed information about our campus facilities and wayfinding in an appealing visual format that is similar to other maps services they use. ### 10. 3D Map is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly V. | Graphic Designer, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Concept3D?** Client Success manager is so helpful and available. **What do you dislike about Concept3D?** Still learning, parts are cumbersome, but overall very intuitive. **What problems is Concept3D solving and how is that benefiting you?** We had a way finding issue and this has brought the map to where the students want to view it, and is easy to use. ### 11. Concept 3D has been such a WONDERFUL platform to display more about our campus. **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsey C. | Coordinator for Digital Initiatives, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Concept3D?** The CMS for building tours is extremely user-friendly, and when I cannot find an answer, Daniel is always an email away to point me in the right direction! **What do you dislike about Concept3D?** I have yet to find anything that I dislike about Concept 3D! **What problems is Concept3D solving and how is that benefiting you?** Concept 3D is helping to transform our digital interactions with prospective students. ### 12. Program has been great, staff has been responsive and helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Concept3D?** Concept 3D success team are visible and highly supportive. The CMS is simple to use. **What do you dislike about Concept3D?** Would like to see more best practices or examples. Some features are at times difficult to understand or how they may be better utilized (although the success team will address this when asked). **What problems is Concept3D solving and how is that benefiting you?** A mapping feature that we can control points of interest for. ### 13. Pitt - Review JC **Rating:** 4.5/5.0 stars **Reviewed by:** John C. | Director, Web Communications, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Concept3D?** Good backend with options for mapping technologies and **What do you dislike about Concept3D?** Embeds can be a bit challenging and limitations with branding/logos **What problems is Concept3D solving and how is that benefiting you?** Helping students experience the campus online - a big factor in recruiting - and locate classes. ### 14. Experience with Concept3D **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Concept3D?** I like how easier it is to navigate the site. **What do you dislike about Concept3D?** I wish I had the ability to change building label names instead of having to send a request to change them. **What problems is Concept3D solving and how is that benefiting you?** Concept 3D is in the process of updating some of our changes to our campus map. ### 15. Fantastic Service for Mapping in Higher Education **Rating:** 4.5/5.0 stars **Reviewed by:** Noah H. | Assistant Director of Housing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Concept3D?** Most maps that are 2-D are helpful, but when compared to a 3-D map, it is quite evident as to WHY it is important to use 3-D functionality in mapping when possible. Most campuses have multi-story buildings, paths between these buildings and allow students/guests to understand the layout much better with this technology. I am quite a fan! Not to mention the staff and reps I have worked with from Concept 3D have been helpful and service-oriented! **What do you dislike about Concept3D?** Obviously, in the time of COVID, occupancy is down which (for an auxiliary service) can make budgets even tighter and a challenge to pay for things that some may seem as "helpful but not needed." **What problems is Concept3D solving and how is that benefiting you?** Our campus is on a hill, with many buildings and pathways, and this technology allowed **Official Response from Sam Slater:** > Thank you for your review! Things are definitely tight with COVID. We have had several clients that leveraged their map to show COVID resources. See the attached resource for inspiration! ### 16. Concept 3D Review for University Housing **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey H. | Communications Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Concept3D?** The usability of the map makes navigation so much more seamless and adaptable for the user. The ability to add 'tours' is also a great feature that will make it very seamless for the users to navigate throughout campus whilst using Concept 3D. The function to 'show labels' also allows users to have a more in-depth view of the map, without being overwhelmed with building names whilst trying to get there barring’s during navigation. Tours that can be utilized with the map will also provide great benefit for us moving forward as this will allow us to map out walking tours for our audience when they come to campus. These have also allowed us to problem solve for situations when our ambassador tours are booked out for the day. Implementation of the map was a little difficult, however, I think this may have been from purchasing partners and not from the concept 3D process. **What do you dislike about Concept3D?** The initial staging of the map was rather tricky but I can pinpoint that down to having to map out 31 buildings throughout this project, rather than an allocated space/parking area as other departments had to deal with. As you can imagine, campus housing is an outlier and was always going to be a little tricker than others. Locating our Housing spaces and identifying where they are locationally on campus when people come to visit. The implementation of walking tours provides a greater idea of the campus and these tours are a great resource for our audience, especially if they do not know how to get around campus. **Recommendations to others considering Concept3D:** A valuable tool to your organization, particularly if you're wanting to showcase maps, ease of locations, and your organization's location. **What problems is Concept3D solving and how is that benefiting you?** As mentioned above, the tours and labeling aspect of Concept 3D have allowed us to problem solve issues that we didn't previously consider. **Official Response from Sam Slater:** > Thank you for the review! If you'd like any pointers, please reach out to your rep for guidance or advice or email us at support@concept3d.com and we'll get back to you as soon as possible. ### 17. Concept 3D is a dynamic visual tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Donna P. | Creative Services Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Concept3D?** The final product view! Our campus build-out looks fantastic! David our CSM was always helpful and so responsive - he was great to work with on the project. We are excited to have the ability to showcase many different areas that we have on our campus so easily. We have created a few customized tours and have utilized the map to showcase special events in a way that we could not do before. The ADA functionality of the map was something we were really looking for. We were able to create customized ADA pathways and bus routes on our campus which is a huge benefit for our campus community that we did not have the capability to do at all in our previous map. We have designed our own custom icons and it was easy to integrate them into the system, as well. **What do you dislike about Concept3D?** Some tasks are tedious, and I wish there were better drawing tools for specific functions within the CMS, but overall the learning curve on the product was pretty easy. It is helpful to have a few people learning the CMS together so that you can troubleshoot as a team. I recommend a team or at least two people be involved in the training as it is a large task gathering all the information needed to input in the CMS and build-out of your map if your campus is large. **Recommendations to others considering Concept3D:** The final product is phenomenal. It is so much more robust than the simple static map we had before. I've received great feedback from our campus community when I preview features within the map. It integrates so well with their different devices, especially mobile when navigating physically on campus. I see us using the map for a wide array of functions, we have already promoted events from within the map via special tours, as well as linking those events to our website pages and emails. **What problems is Concept3D solving and how is that benefiting you?** One of the main problems we're solving is much easier wayfinding on our campus. We can pinpoint areas and send direct links to people on and off campus to quickly navigate to and from any campus location. One huge benefit is not having to update continuously outdated 'static' campus maps. We can update and change elements on our Concept 3D map much more quickly than we could before with our 'print/PDF' map solution. **Official Response from Sam Slater:** > We're happy you're enjoying your map so much! Thank you for your feedback as well, our CS team reads all of this and takes it into account when refining our onboarding process. If you need any additional help, please reach out to us at support@concept3d.com and a Client Success Representative will respond promptly. ### 18. Wonderful for displaying our university's campus and even programs in a visual and interactive way! **Rating:** 4.5/5.0 stars **Reviewed by:** Jessa R. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Concept3D?** It is convenient to link a variety of content types within Concept 3D, whether it's links, images, or videos. **What do you dislike about Concept3D?** It is a bit challenging to initially figure out how to set a specific map view, but once I learned what to do that was easy enough. **Recommendations to others considering Concept3D:** Concept 3D can help with more than just virtual tours. It is also great for visually showing information such as testimonials from clients, or students in the case of my organization. In particular, my university has found Concept 3D useful in showcasing our different study abroad partnerships and the experiences of those who have studied abroad through our programs. I would definitley recommend Concept 3D to any organization who is wanting to improve visual accessiblility to their business or organization. **What problems is Concept3D solving and how is that benefiting you?** Before Concept 3D, our university didn't have a good way to showcase our campus in a virtual format, which was quite important since we have many students from out of state. Concept 3D has solved this problem well and it has been extremely beneficial even for sharing with international students who are eager to tour our campus. But that is not the only benefit of Concept 3D. This platform has allowed us to consolidate a lot of information that was previously found in many different and most of the time, unrelated, locations. Visitors to our campus can now view where they can park that will be nearby the building they wish to visit and even visually see what the building looks like so they are more easily able to identify where they will need to go. **Official Response from Sam Slater:** > We're happy you've been enjoying your experience with your map. If you want refreshers on the different capabilities your map has, you can check our help articles here: https://help.concept3d.com/hc/en-us/categories/360001473034-Interactive-Map ### 19. Great product to help students visit the campus when they cannot do so in person due to the pandemic **Rating:** 5.0/5.0 stars **Reviewed by:** Lyssa P. | Manager of Student Recruitment and Retention, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Concept3D?** The tech support is beneficial and appreciated. Concept 3D staff are available more than most other companies I have worked with. There were routine meetings at the beginning of our implementation to ensure that our team was comfortable with the platform before allowing us to continue working on the platform entirely on our own. We loved our bi-weekly meetings. **What do you dislike about Concept3D?** The price in USD for Canadian customers is pricey, but there is no other Canadian alternative. It is an excellent option for Canadians; as far as I know, Canadian companies have not yet developed a similar opportunity for institutions. The platform is also best for someone on our team that is comfortable with this type of software. We have only one campus 3d expert on our team; however, we are currently working on training others on our team internally. **Recommendations to others considering Concept3D:** Recommend getting the demo to ensure it is the right product for you. I also recommend testing it out for at least a year and seeing the engagement it brings to your site. Also, try and have as many team members as possible trained to use the platform. I would suggest also taking full advantage of the training meetings that are offered at the start of the implementation process. **What problems is Concept3D solving and how is that benefiting you?** We can show our campus to students while the physical campus remains closed. Our google analytics show that this is our most lucrative tool for student recruitment. Students spend a very ample amount of time on this section of our website compared to other website pages within our institution. There are ways to show the surrounding area of the university in addition to the campus, which families really appreciate as well. The opportunities to expand the maps are endless. **Official Response from Sam Slater:** > Yes, please request a demo to make sure our software is the right fit for you. Thank you for the great review! ### 20. Robust map and tour platform **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Director of Information Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Concept3D?** I have been using the Concept 3D map platform for a few years now. My team and I are constantly thinking of new content we could develop, new ideas for how and where to deploy maps, and new ways to improve our customers' experience by incorporating Concept 3D's product. The versatility of the maps and tours is unbeatable. The interface is easy to use, and I have trained a number of my colleagues to use the map, as well. **What do you dislike about Concept3D?** It can be challenging to reuse an existing location in different ways for different maps. For example, a building may serve one kind of customer in this particular way, but this other kind of customer in a very different way. I want to offer different descriptions to each, but I want to carry over the pictures, because obviously, those don't change. As it is, I have to add the photos to each iteration of that building or location manually. That can be cumbersome. I'd also love tools to keep the maps and tours better organized on the back end. As you create more ways to deploy the maps, you end up with, naturally, more maps. The user/admin side of the tool can become cumbersome once you've developed so many maps and tours. Ways to filter or organize them just for administrative organization and efficiency would be helpful. **What problems is Concept3D solving and how is that benefiting you?** For events, we are able to provide attendees with a private map showing the entrance, where to park, and where the event will take place. When we are closed for the holidays, security officers can direct visitors to the online map for a fully guided tour of the campus, including the intended path and pictures and video of each location. We can even offer community members things like walking tours, historical tours, tours of the art on campus, tours of the nature trails, etc. This service is highly extendible. **Official Response from Sam Slater:** > Thank you for your feedback. We're happy to address your specific issues. Please reach out to your Client Success Representative or contact us at support@concept3d.com and one will respond promptly. ### 21. New User of Concept 3D **Rating:** 3.5/5.0 stars **Reviewed by:** Cassie S. | Content Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Concept3D?** I like all of the different abilities their product has. You can use their product to fit your brand's style. When people visit our map page, it looks like our brand and our company. It doesn't look like another third party. It also allows me to be creative and think of different ways to strategize our school for prospective students. It is nice to have product that can take on so many different strategies. We haven't used it as such, but it nice to know that other schools have tried things and it has worked. **What do you dislike about Concept3D?** The downside is that there isn't a video database with tutorials. It's hard to remember all that you can do on Concept 3D because everything is customizable. There are a bunch of written resources on their blog, but it isn't the same as watching someone do it. Or, if you can't figure it out, you have to meet with someone. I don't want to meet with someone for every issue I have. **Recommendations to others considering Concept3D:** I would recommend it if they have the time to invest in it. It is only helpful if you can do the research and make quality content to go with it. It's hard to know what will work with a new product. It is a lot of trying different things to see what other people engage with. If your goal is to get more students, you have to see what current students want to know. Do they know the campus? Is it easy for them to figure out where their classes are? It is just things like that that need to be addressed before you can start with Concept 3D. **What problems is Concept3D solving and how is that benefiting you?** Our maps and tours have never been updated. I just needed help seeing what works for other schools. I am also new to this product. Previous people in my current role did not utilize this software. I want to make this a valuable tool for not just our company but current and prospective students. Currently, we have no pageviews on Concept 3D. That includes our tours, map, and even our 360 tours. We are paying for our institution to have this product, but we aren't actively doing anything. I want to see what I have learned in my past two tutorials with Jason if I can get us more engagement. I also want to see what it looks like to share the map in more of our marketing pieces. **Official Response from Sam Slater:** > We appreciate your feedback. Our CS team has adopted this as a priority task (namely, creating more walkthrough videos in addition to our help articles). Our CS team does have a webinar section where we cover basic features and troubleshooting for our products: https://help.concept3d.com/hc/en-us/categories/360003838294-Webinars If you'd like more assistance, please reach out to us at support@concept3d.com. ### 22. Loving our 3D campus map! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany Y. | Program Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Concept3D?** It has been wonderful to have a 3D map to see what our campus looks like before they even step foot on the grounds. Especially during the pandemic, where students could not tour campus but want to know what it looks like to be at EvCC. They can see just how far one building is from the next, locate where they need to park for their classes, and we love how it is mobile friendly. **What do you dislike about Concept3D?** It is hard to track what students search for the most on the map. **Recommendations to others considering Concept3D:** This is a great navigational tool. We did not initially invest in the 360 tour builder, but now I wish we had since we are completely online with our campus right now and it would have been a great way to have campus tours for students who are unable to physically be on our campus during this time. If you have the funds and are able, I highly recommend investing in the 360 tour builder as well. I also recommend participating in their webinars and training as much as possible. **What problems is Concept3D solving and how is that benefiting you?** We were solving the issues of students not knowing how to find their classes or even essential services promptly. Concept 3D has helped our students get to where they need more directly. **Official Response from Sam Slater:** > Glad it is working out as a great navigational tool! ### 23. Well Worth the Investment **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | Communications Editor, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Concept3D?** My favorite aspect of the product is the aesthetic appeal—the clear, clean, realistic depictions of all the landmarks on our campuses. The rendering is immaculate, and I couldn't ask for a better product. **What do you dislike about Concept3D?** I can't think of anything I dislike about it! It's easy to use and makes my job much more manageable. **Recommendations to others considering Concept3D:** Living, as we do, in the digital age, your company/organization MUST have a map available online, and there is no better way to accomplish that than through Concept 3D. **What problems is Concept3D solving and how is that benefiting you?** Having a clear, helpful campus map available online has been a great benefit to the university and its various constituents. An online map is far more available and accessible than a print map, much easier for our students, prospective students, and their families to "get their hands on." We also utilize Concept 3D renderings on our print maps, and those are available at numerous locations around our campuses, but we live in the digital age, and the Concept 3D model fits perfectly in that milieu. **Official Response from Sam Slater:** > Thank you for the kind words! We appreciate your review. ### 24. Great service, easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Kristen B. | Web Content Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Concept3D?** Concept 3D is so easy to use and navigate. I loved getting to meet with someone 1-on-1 to better understand the needs of my institution and how we could best utilize the tool. The finished design is sharp and also easy for site visitors to navigate and I love that we're able to embed videos, photos, location descriptions, and tons of detail. **What do you dislike about Concept3D?** My coworkers and I could definitely benefit from additional training opportunities, webinars, and tutorials. I would love more regular one-on-ones and training opportunities. I think there a lot of areas we could improve our interactive map and make it more personalized, valuable to visitors, and beneficial, but I'm not necessarily sure where to start. It's not necessarily a "dislike" but rather an area of opportunity! **Recommendations to others considering Concept3D:** I definitely recommend anybody considering Concept 3D meet with somebody one-on-one to discuss how your organization could benefit from it. There are a lot of unique abilities that can be utilized! **What problems is Concept3D solving and how is that benefiting you?** During COVID-19, we haven't been able to have many on-campus tours and visits. We've better utilized Concept 3Ds maps to offer virtual tours and highlight videos, photos, and information about our campus. I've definitely realized that just because folks can't visit our campus, they can still get a fun and informational experience by utilizing our virtual map. **Official Response from Sam Slater:** > Appreciate your review and keep an eye out for more webinars in the future. Also we put all release notes and are constantly updating our help site. ### 25. Taking Campus Maps to a New Level **Rating:** 5.0/5.0 stars **Reviewed by:** Justin A. | Assistant Director of Marketing and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Concept3D?** Concept3D allowed us to take a static, old campus map to the next level with a detailed map, custom branding, and a virtual tour component. Everything from the initial presentation to buildout to onboarding/training to launch was smooth and happened in the span of a few weeks. **What do you dislike about Concept3D?** There's not much to dislike, other than it would be helpful to have a more detailed timeframe when making updates to a map (i.e. new buildings, name changes, etc.) after the initial map setup. **What problems is Concept3D solving and how is that benefiting you?** We now have the ability to print custom maps, give directions to specific places on campus, and easily update/remove places on campus. Our map was launched in the early stages of the pandemic and easily allowed prospective families to tour the campus from home. **Official Response from Sam Slater:** > On average, the map update process takes 4-6 weeks to complete. During that time, our CS team can provide you with a live link to track the updates in the process as they occur so you have insight on the exact progress of the project. Please reach out to your Customer Success Representative with any further questions on this. ### 26. It's Like Viewing Campus as a Drone **Rating:** 4.5/5.0 stars **Reviewed by:** Robby S. | Webmaster, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Concept3D?** The 3D artwork makes it possible to recognize buildings better than any satellite view can. Their attention to detail is very precise. **What do you dislike about Concept3D?** The CMS is a bit clunky to use, and it's never clear who has changed what. **Recommendations to others considering Concept3D:** Our Facilities Management office has been creating 3D CAD drawings of our buildings for years, but they weren't showing them to anyone outside their offices. Leveraging those drawings made the transition to Concept3D so much easier. **What problems is Concept3D solving and how is that benefiting you?** Our previous map was a Google Map that we had produced overlays for. Their API changed just often enough to make it challenging to manage. Concept3D's map is so much easier to maintain. Even pulling some of the map information from our campus management system hasn't been a problem. **Official Response from Sam Slater:** > Thank you for the review Robby. There is a way to see who changed something via our Data Export functionality. Instructions are in the help article below and a customer success representative will be happy to help should you want that. Just reach out to support@concept3d.com if you want help. Data Export: https://help.concept3d.com/hc/en-us/articles/360018905553-Data-Export- ### 27. A map for any need **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor B. | Web & New Media Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Concept3D?** Concept3D is very easy to use, and we appreciate the continuous updates/functionalities for needs that we didn't know that we had. **What do you dislike about Concept3D?** I wish it was possible to make one location and then tag it with the correct categories, instead of having to create a location for each category. I also do not like the seasonal overlays to the map. I think they make the map hard to read. **Recommendations to others considering Concept3D:** Look at Concept 3D's client list to get a real feel for all of the features they have to offer. **What problems is Concept3D solving and how is that benefiting you?** I wish we had more time to dedicate to utilizing the map to its greatest potential. Right now we are using it for basic features but have been working towards creating interactive tours. **Official Response from Sam Slater:** > Thank you for your review and I have passed your feedback about search to our product team. ### 28. Great product! **Rating:** 4.5/5.0 stars **Reviewed by:** John V. | Quality Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Concept3D?** It's very easy to use for designing and navigating around. The interface is also good too. **What do you dislike about Concept3D?** One thing that I dislike is graphic could be improved. **What problems is Concept3D solving and how is that benefiting you?** I used this to see the overall view of the design and make sure it looks like the final products. ### 29. Great tool that is helpful especially for admissions and events at our organization. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Concept3D?** Some of the things I like best about Concept3D are the tour functionality and CMS site for making many updates. It's helpful to be able to make quick updates to our CMS with different categories and also to be able to use the tool as a marketing platform to capture the attention of constituents when they visit our map. We can even direct them to our site. **What do you dislike about Concept3D?** Sometimes it's difficult to manage the communication when we need updates to our map that cannot be done in the CMS. It would be nice if all updates could be made within the CMS, and not require us to work with a production team. I also would like the billing process to be more straightforward to know how expensive certain updates would be to the map. **What problems is Concept3D solving and how is that benefiting you?** Concept3D helps us direct visitors to the place they're looking for on-campus, as well as give prospective students and new students an overview of what we offer on-campus. By using custom categories and the online tour capabilities, we will be able to drive engagement, even when more people might be choosing online visit options in a global pandemic. **Official Response from Sam Slater:** > Thank you for your feedback. We're happy to address your specific issues. Please reach out to your Client Success Representative or contact us at support@concept3d.com and one will respond promptly. ### 30. Dynamic Map Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Concept3D?** Concept 3D is a very intuitive software that creates dynamic, beautiful maps. The software is so easy to use, even someone with little web skills could easily create good-looking maps. Their staff is accommodating and quick to respond to any questions. **What do you dislike about Concept3D?** The help section could be a little more robust for newbies. The higher-level maps' pricing is a little out of reach for a nonprofit, but is a gorgeous, beneficial solution. **Recommendations to others considering Concept3D:** Take as many of the free webinars as possible. They were helpful. Keep up with their emails. They offer many video trainings that enhance your map beyond the basic setup. **What problems is Concept3D solving and how is that benefiting you?** Campus map. We now have a beautiful digital map that we can distribute in multiple channels. We also needed to show specific items on the map for certain events. For example, we would like to create a walking tour of artwork on campus. This solution will help us accomplish this goal. **Official Response from Sam Slater:** > Thank you for your review! ### 31. Pretty great but had a drawback with the contract **Rating:** 4.5/5.0 stars **Reviewed by:** Autumn B. | Divisional Web Content Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Concept3D?** I really love the styling capabilities and I've found the C3D team to be super helpful in communicating wants and needs with. The team has been honest about what their capabilities and limits with their platform. **What do you dislike about Concept3D?** Small monuments and art features cost extra and that wasn't clear when contracting. **What problems is Concept3D solving and how is that benefiting you?** Issues with the accuracy of Google Maps and keeping up with our rapidly growing and changing campus. This will also help our visitors navigate around campus, especially during big events like college game day and commencement. **Official Response from Sam Slater:** > Agreed, it does hold attention, the average time for a user is over 8 minutes! ### 32. We love our interactive map & the campus does too! View it at https://www.cwu.edu/map **Rating:** 5.0/5.0 stars **Reviewed by:** Cheyanne M. | Cartographer II, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Concept3D?** My favorite part of the map is definitely the 3D image of campus. Such a fun way to view the campus and the accuracy is so spot on that navigation around the campus is wonderful with it. **What do you dislike about Concept3D?** I don't have any dislikes about the map/software. I've found it to be user friendly. I think a great addition for the map would be to allow for text overlay. **What problems is Concept3D solving and how is that benefiting you?** We've found that campus visitors, new students/staff/faculty have been able to navigate to the map and around campus with the help of it. That was our biggest goal with the map. We sometimes still have to tell people about where to find it, but that is on us to communicate that to the departments. **Official Response from Sam Slater:** > Thank you for your feedback! Your request has been passed on to our Client Success and Product teams. If you have any further questions, please reach out to your Client Success Representative or contact us at support@concept3d.com. ### 33. Convenient online map manager tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Concept3D?** The user interface is pretty intuitive. It was easy to catch on the first few times I was in the back end of our map. And, the ability to plug in YouTube links to showcase video stops is super convenient. I also really like how easy it is to print maps now. **What do you dislike about Concept3D?** Some of the settings seem buried. I would also like to see more allowance for 360 images without added costs. I sometimes wish the maps looked more similarly to Google maps since that is so familiar to most people nowadays. **Recommendations to others considering Concept3D:** I highly recommend other colleges and universities consider Concept 3D as a virtual map tool, especially if you're looking to use your map as part of your admissions marketing. **What problems is Concept3D solving and how is that benefiting you?** Concept 3D has been a great tool for our campus throughout the pandemic when more students than ever are looking to online resources and virtual visits. **Official Response from Sam Slater:** > Thank you for your feedback. We're happy to address your specific issues. Please reach out to your Client Success Representative or contact us at support@concept3d.com and one will respond promptly. ### 34. Easy to use. Friendly staff who love to help. **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua S. | Web Content Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Concept3D?** I like the look and feel of the map. It is easy to use/ **What do you dislike about Concept3D?** Sometime it has some technical issues when plotting points on the map. It has deleted locations before that I put in. **Recommendations to others considering Concept3D:** Keep up the good work **What problems is Concept3D solving and how is that benefiting you?** I havnt really seen any problems with the map per se. It is helping people both internally and externally realize where our locations are and hot to get around. **Official Response from Sam Slater:** > Thank you for your great review! ### 35. Simple solution to a big problem **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Concept3D?** We like the simplicity of the CMS in Concept3D. It allows for easy updating. We use many features such as private maps so certain events and even have a weather map set up in the event of campus flooding. **What do you dislike about Concept3D?** I wish it would be easier to upload new renderings and we would be able to handle that via self-service. **What problems is Concept3D solving and how is that benefiting you?** Our campus is in an urban environment locked by freeways and a bayou. Getting visitors to our campus was a challenge until we made the investment in Concept 3D. An additional benefit is that Localist, our calendar, utilizes Concept3D for locations. **Official Response from Sam Slater:** > As of right now, the renderings on the map tiles do need to be created by Concept3D. However, we are happy to explore your specific use case. Please reach out to us at support@concept3d.com and a client success representative will respond promptly. ### 36. Excellent experience and great value **Rating:** 5.0/5.0 stars **Reviewed by:** Joel L. | Executive Director Sales & Marketing (Falcone Group), Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Concept3D?** There are too many things to like. The customer service was on point and friendly. The product is incredibly flexible would be at the top of my list. **What do you dislike about Concept3D?** I can't say I dislike anything. There are minor features I would like to see and they are probably in beta on them. **What problems is Concept3D solving and how is that benefiting you?** How to find our different entities within the overall project. An inexpensive way to promote various events and offers real-time. How to provide different modes of content on one delivery system. **Official Response from Sam Slater:** > Thank you for the kind words! We appreciate your review. ### 37. Excellent and multi-facet solution **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Concept3D?** I like that it's not just a map or virtual tour. It allows us to address multiple issues using one embedded service. **What do you dislike about Concept3D?** Currently, we have had an excellent experience with Concept 3D and have received multiple compliments from on-campus and off-campus partners. **Recommendations to others considering Concept3D:** I would strongly consider Concept 3D for your virtual tour and campus map needs. **What problems is Concept3D solving and how is that benefiting you?** Way finding has been a huge issue on campus...whether its campus visitors and people looking for parking. Concept 3D has help us address that issue. **Official Response from Sam Slater:** > Thank you for the kind words! We appreciate your review. ### 38. Adequate program **Rating:** 2.5/5.0 stars **Reviewed by:** John W. | Vice PResident for Enrollment, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Concept3D?** The map and CMS are easy to use and can add many layers **What do you dislike about Concept3D?** The tool is built for larger institutions than ours. It feels like overkill and feels pretty crowded. **What problems is Concept3D solving and how is that benefiting you?** Assists students who can't come to campus and international students. **Official Response from Sam Slater:** > We're sorry you've had a subpar experience with our products. We'd love to resolve any specific issues you've had and are happy to help. Send us an email at support@concept3d.com and we'll get in touch promptly. ### 39. Amazing Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Concept3D?** The virtual tours, flexibility, amount of information you can store, and flow of the maps **What do you dislike about Concept3D?** I like the tool very much, but I am not 100% comfortable in the tool. Wish there was a test version before making it live. **Recommendations to others considering Concept3D:** View other users' maps for ideas, you can make this online mapping project perfect for your college needs. **What problems is Concept3D solving and how is that benefiting you?** I am not the main point of contact. All problems that I was aware of have been solved. **Official Response from Sam Slater:** > We do have a preview feature for your tour locations on our 360 tour but as of yet we do not have a test version for our map. However, our CS team is aware this feature is in demand and is prioritizing it accordingly. ### 40. Bard College Review **Rating:** 5.0/5.0 stars **Reviewed by:** Juliet M. | Web Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Concept3D?** I love the beautiful graphics, ease of use, and great customer service. **What do you dislike about Concept3D?** The CMS is a little clunky but that's a small complaint. **What problems is Concept3D solving and how is that benefiting you?** C3D has helped us address some accessibility and security issues. **Official Response from Sam Slater:** > Thank you for your feedback, we would love your input on how we can improve our CMS. Please contact us at support@concept3d.com with suggestions and further questions. ### 41. Great addition to our school site **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Concept3D?** Concept 3d offers great graphics, navigation, customization **What do you dislike about Concept3D?** Concept 3D is quite expensive. While it is an excellent product, I would like to see a more competitive pricing model. **Recommendations to others considering Concept3D:** We were the first independent school to go with Concept 3D and it has been great. Many other national schools have followed. **What problems is Concept3D solving and how is that benefiting you?** Concept 3d provides us with the virtual tour we need for admissions as well as showcasing our campus and facilities. **Official Response from Sam Slater:** > Great to hear a voice from our independent school clients, cheers! ### 42. Very easy on-boarding. **Rating:** 4.0/5.0 stars **Reviewed by:** Peter S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Concept3D?** Setting up the initial map was as simple as taking pictures with my cellphone and emailing them to a developer. Tweaking the map from the initial result was easy and quick. **What do you dislike about Concept3D?** To truly customize it and make it "your own" takes a lot more time and effort. This isn't very clear up front. There are also many features that end up costing additional $$ that would be really helpful and great, but also very prohibitively expensive. Current customers don't automatically get upgraded as new features are released. **Recommendations to others considering Concept3D:** While the rollout is rather simple and intuitive, to get the most bang for your buck, make sure you spend some serious time tweaking and making it fit your organization. This is where we failed - there were so many options that we could have used early on, but we failed to maximize the benefit of the software as a whole, simply because we didn't dedicate the time we needed. **What problems is Concept3D solving and how is that benefiting you?** Displaying our campus in an attractive and easy map, while creating opportunities to find more content about specific locations on our campus was a huge challenge for us to do independently. Concept 3d helped a lot, and we have received additional customers as a result of it. **Official Response from Sam Slater:** > Great that the initial setup was so simple for you! ### 43. Just ok **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Concept3D?** There are lots of features, potential seems almost unlimited **What do you dislike about Concept3D?** It's very time-consuming. You really need someone dedicated to this. And also, not really getting any performance metrics from them. **What problems is Concept3D solving and how is that benefiting you?** Not really any performance metrics. We are waiting on analytics to understand how it's benefitting and better/worse than our old software. Have to pay for certain software upgrades. **Official Response from Sam Slater:** > Thank you for the review! Since Google Analytics is a commonly used tracking tool on many websites, we have a specific help article on how to use it in conjunction with your Concept3D instance: https://help.concept3d.com/hc/en-us/articles/360002330033-Map-Analytics- You can also reach out to your Client Success Representative or support@concept3d.com and we'll provide you with more personalized help as soon as possible. ### 44. Easy to use, easy to train people on. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Concept3D?** Importing own icons and being able to create new layers **What do you dislike about Concept3D?** Saving changes each time gets complicated, especially when more than one person has editing privileges, but you don't know what they have changed. **Recommendations to others considering Concept3D:** It has been a great collaborative space for me to use to add accessibility features to my campus map. **What problems is Concept3D solving and how is that benefiting you?** Accessibility areas on campus. **Official Response from Sam Slater:** > Thank you for your feedback. We're happy to address your specific issues. Please reach out to your Client Success Representative or contact us at support@concept3d.com and one will respond promptly. ### 45. Has great promise but falls short in the details **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Concept3D?** Intuitive interface; easy to edit -- if you're editing what you can locally. **What do you dislike about Concept3D?** Detailed edits are hard to obtain. I submitted changes and they were never made. **Recommendations to others considering Concept3D:** Ask how often you can make changes to building floor plans, and get the change-making process in writing. **What problems is Concept3D solving and how is that benefiting you?** Ability for people to tour campus virtually **Official Response from Sam Slater:** > Thank you for your feedback. We're happy to address your specific issues. Please reach out to your Client Success Representative or contact us at support@concept3d.com and one will respond promptly. ### 46. Nice GUI for GIS mapping interface. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Concept3D?** People don't need to be GIS trained or even knowledgeable to have a functioning Map interface for their organization. **What do you dislike about Concept3D?** Lack of plugins to interface with outside data, trainers aren't organized and more go with the flow, product doesn't feel well polished (bugs and clunky interface) **Recommendations to others considering Concept3D:** Think of a number of use cases and ask how to impliment it and ask for a demo on implimenting it/administering those use cases. **What problems is Concept3D solving and how is that benefiting you?** Displaying construction, parking rules/locations, and emergency phone locations. **Official Response from Sam Slater:** > Thank you for your feedback. We're happy to address your specific issues. Please reach out to your Client Success Representative or contact us at support@concept3d.com and one will respond promptly. ### 47. Best vendor I've ever worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2020 **What do you like best about Concept3D?** Concept3D has truly been such a delight to work with. They are responsive when issues arise and are receptive to new ideas and excited to try them out with us. We feel like a very important client though we are one of hundreds I'm sure. I've even had the chance to go visit their HQ in Denver and felt right at home. **What do you dislike about Concept3D?** I haven't found anything to dislike, and I say the honestly. We've worked with them for years and they've been a great partner. **Recommendations to others considering Concept3D:** Concept3D has been a great asset for us to market our campus and make our campus tour available to anyone around the world. We love that even when someone can't travel to College Station, or even when it's raining, our interactive map and campus tour are there to serve the needs of our students, visitors, and anyone else. **What problems is Concept3D solving and how is that benefiting you?** We started out just using their map renders for print but grew into using the interactive map, virtual tours, and more! Having the ability to have our virtual tour tied in with our map allows users to find that sense of place and explore our campus from anywhere. ### 48. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Kat K. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about Concept3D?** Their communication was top notch! And, they delivered things as promised! **What do you dislike about Concept3D?** Nothing! It's been great! The only hiccups we've experienced are related to the media library organizational abilities. Concept 3D listened to our feedback and we felt heard in their response. **Recommendations to others considering Concept3D:** Ask all of the questions that you have! They are responsive and will help you! **What problems is Concept3D solving and how is that benefiting you?** Concept 3D is providing us with a virtual tour to help us showcase our programs and facilities. We are getting more website traffic and are able to better help students understand the benefits of an SCC education! ### 49. Great idea but implementation incomplete **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Concept3D?** Make your own maps with points of interest. Can scan and add your own buildings/sites into the map. **What do you dislike about Concept3D?** Editor was extremely problematic. HTML code was not being read/interpreted correctly. Formatting issues caused us to stop the project. **What problems is Concept3D solving and how is that benefiting you?** Sub-map project of our campus didn't work for our mapping type of programs into sites, due to formatting issues. Campus map is still useful. **Official Response from Sam Slater:** > We're sorry the editor is proving problematic. If you'd like additional help, please reach out to support@concept3d.com and we'll have a Client Success Representative assist you right away. ### 50. Polished and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Concept3D?** The Concept3D platform is easy enough to use once you get your footing and if you ever get stuck, their customer service team does a great job of helping you through the process. They show a genuine desire to help you reach our design goals. The map is well designed and easy to use for our desktop and mobile users. **What do you dislike about Concept3D?** Certain assets, such as 360 images require contacting the support team to be able to upload which can be a cumbersome process when a tight deadline means moving quickly. I received prompt responses from support but had not anticipated meeting that roadblock when trying to move quickly. **What problems is Concept3D solving and how is that benefiting you?** We are solving the need for multiple campus users to create their own maps. We are also able to schedule map highlights for special events like commencement and to generate custom URLs that default to display specific information when necessary which is very helpful. **Official Response from Sam Slater:** > Great feedback, it has been passed to our product team! ## Concept3D Discussions - [What is the best way to integrate VR with Concept 3d? Is there an inexpensive way to do this?](https://www.g2.com/discussions/29768-what-is-the-best-way-to-integrate-vr-with-concept-3d-is-there-an-inexpensive-way-to-do-this) - 1 comment - [What is the best way to track what is being searched most often on our map?](https://www.g2.com/discussions/29767-what-is-the-best-way-to-track-what-is-being-searched-most-often-on-our-map) - 2 comments - [View Concept3D pricing details and edition comparison](https://www.g2.com/products/concept3d/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+20%3A01%3A13+-0500&secure%5Bsession_id%5D=ccd7f0a8-e40e-4375-8674-67c538c53fdd&secure%5Btoken%5D=5be9f3f2f5a3e1d9c0399076b2c42e66183ed0b963c93ce1701e7b3ee073cc06&format=llm_user) ## Concept3D Features **Customization** - Enhance maps - Themes - Update - Audio - Create maps **Logistics - Digital Wayfinding** - Deployment - Analytics - Indoor and outdoor - Positioning systems **Agentic AI - Digital Wayfinding** - Proactive Assistance - Decision Making ## Top Concept3D Alternatives - [Real Tour Vision](https://www.g2.com/products/real-tour-vision/reviews) - 4.8/5.0 (25 reviews) - [TeliportMe: Virtual Tour Software](https://www.g2.com/products/teliportme-virtual-tour-software/reviews) - 4.8/5.0 (111 reviews) - [Kuula](https://www.g2.com/products/kuula/reviews) - 4.4/5.0 (18 reviews)