Concept3D Reviews & Product Details

Love the dynamic labels and the granular control they provide. Love the walking tours and how easy they are to put together and adjust. Review collected by and hosted on G2.com.

In the 7 years I have been working with Concept3D directly, I have had 5 different CSMs. They have all been excellent. I just would like a little better continuity in my CSM, who is supposed to know my contract -- I have had to correct 2 different CSMs who were trying to bill for something that was covered in our contract, and one of them tried the same thing twice.

I depend on the CSMs to make sure I operate within my contract, and when I am requesting a service outside my contract, that it actually be outside my contract, instead of me having to catch them on a double billing situation. Every time this has happened, they have worked to correct the issue. But it can be frustrating. Review collected by and hosted on G2.com.

The CMS is extremely easy to use yet flexible and deep in features, allowing for a range of opportunities when it comes to mapping the campus. They are frequently adding new features, so it doesn't feel staid.

Considering how long we've been using the platform (we are one of the first 20 Universities) the fact that we have never experienced downtime of any noticeable length, or any real length at all, has been extremely impressive.

The client support has been excellent throughout, with regular check-ins to introduce new features, offer ideas, discuss analytics, and listen to feedback.

There are helpful AI features to aid in completing tasks quickly, and allowing users with different skill sets to share the load. Review collected by and hosted on G2.com.

Updating the base art on the map can be a costly process, though it doesn't happen that often, and there are pricing plans to alleviate this. Review collected by and hosted on G2.com.

The product is consistently updated with new and improved features including the ability to add custom labels on the map, AI generated image captions and updates to navigation and more. We have almost never had any downtime, and the team is very consistent and quick with our managed monthly updates. Review collected by and hosted on G2.com.

Nothing major. Sometimes new features aren't highlighted very well or they're not obvious to find, but overall it's a great product. Review collected by and hosted on G2.com.

I enjoy the integration of our events and our map with Concept3D, as it provides a single source of data truth from our GIS integration. I appreciate our continued support with feature development and the responsive support engagement, which helps us navigate our complicated environment with multiple stakeholders through the C3D development cycle. I'm also pleased that the Concept3D map solution improved our product offering to our audience. Review collected by and hosted on G2.com.

I'm overall pleased with our work together. I think the more complicated part is communicating effectively what we would like to see. Some items would take more development time e.g. cost. The initial setup was a six month engagement if I recall correctly from launch to deployment. I wouldn't call it easy in terms of the detail work and multiple stakeholders. Review collected by and hosted on G2.com.

I find Concept3D incredibly user-friendly and appreciate its ease of use. It's great for navigating our facilities and helps me find rooms quickly. I also like that it helps new hires by showing them routes and important locations. The ability to build in locations and maintain IDs is something I use quite a bit, and it's very helpful when I'm looking for areas that need maintenance as I can easily find them. Everything is already loaded in, which makes the experience smooth and straightforward. Review collected by and hosted on G2.com.

Sometimes when I'm searching for a room, it does not load. I would like to be able to draw routes for new hires so that I can guide them through different buildings. Review collected by and hosted on G2.com.

What sets this platform apart is its unique features, such as wayfinding and interior plans. I haven't found any other platform that provides these specific services. Review collected by and hosted on G2.com.

What I dislike about Concept3D is that certain key features cannot be edited without their direct involvement. For instance, the interior floor plans and the 3D base map rendering cannot be modified by university stakeholders. This dependency makes managing changes both time-consuming and expensive. Review collected by and hosted on G2.com.

What I like best about Concept3D is how easy it is to create websites that look clean and consistent while still giving each department the flexibility to make the site their own. The platform is user-friendly, and the support team has always been helpful when we've had questions. I also like that it's easy to train department users to update and maintain their own content, which makes managing websites across campus much more efficient. Review collected by and hosted on G2.com.

One thing I'd like to see improved is having a little more flexibility with customization and design options without needing extra development work. There are also times when making updates can feel a bit more time-consuming than expected. That said, the platform continues to improve, and the support team has always been helpful whenever we've run into questions. Review collected by and hosted on G2.com.

The platform is very easy to use! Most of what we need/want to do for our interactive map can be handled directly by our team. Review collected by and hosted on G2.com.

If you have an expanding campus, the cost to update the map image can get costly. Review collected by and hosted on G2.com.

I love how easy Concept3D is to use. You can easily flip on or deselect things you want or don't want to see. It's very intuitive with controls, directions, and options, making it a valuable tool to people around campus, both new and old. Setting it up was very easy, and it's also easy to modify and add features. Concept3D is embedded on parts of our website, and if anyone asks how to get somewhere, it's the first thing I pull up. Review collected by and hosted on G2.com.

I find the map isn't completely up to date. I wish it could include information on how full parking lots are or provide navigation inside. Review collected by and hosted on G2.com.

Fairly easy to use for people with a graphics background Review collected by and hosted on G2.com.

Takes too long to respond to revisions. Too complicated for average user to navigate if there are multiple floor plan levels. Review collected by and hosted on G2.com.