The sales team was patient and detailed when responding to questions and concerns. The product was what we were looking for. The true partnership came with our Client Success Manager and her dedication to getting the product rolled out on time! She has navigated us successfully through many product services. Her commitment to introducing us to other services was very beneficial. We started with a limited license in Dec 2020 and have continued to add new products based on her recommendations. She listened and understood our facilities department (since it was not the typical marketing or admissions department), and how we wanted to utilize the interactive map. Review collected by and hosted on G2.com.
The downside was our first Client Success Manager and the initial training. We were losing the momentum of our team because they were unsure of the next steps necessary to get the map off the planning grid and onto the website. It was a true 180 when that person was replaced. It speaks volumes about a company when they react and pivot to the needs of the customer. Our largest obstacle became our most significant asset because of a personnel change. The product was always great, but if we did not have proper assistance, training and "hand-holding" it would not succeed. Review collected by and hosted on G2.com.
