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Concept3D Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Concept3D Reviews (131)

View 1 Video Reviews
Reviews

Concept3D Reviews (131)

View 1 Video Reviews
4.5
131 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the customer support and ease of use of Concept3D, highlighting how responsive and helpful the team is in addressing queries and providing guidance. The software's intuitive interface allows for quick updates and customization, making it a valuable tool for managing campus maps. However, some users note that the cost of updates can be high, which may be a consideration for budget-conscious institutions.
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Dana S.
DS
Dana S.
Web Developer
Mid-Market (51-1000 emp.)
"Solid mapping solution for higher ed!"
5/5
What do you like best about Concept3D?

I really like the graphical interface and how users navigate the system. It embeds nicely into our website. The layers are very configurable and easy to manage. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

The back end could be improved a bit and the ability to style things. I would like to customize elements a bit more visually but we are locked down to what the style editor allows vs assigning our own css classes, etc. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Content Manager"
2/5
What do you like best about Concept3D?

Beautiful map! Mobile-friendly. Great experience for the end user. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

Terrible UI for editors, very difficult to make changes Review collected by and hosted on G2.com.

Response from Kasia Whiteis of Concept3D

Thank you for your feedback and for taking the time to post this review. As for the issue with the UI for editors, I think with more information we could help here. Please reach out to support@concept3d.com to get in touch with your Client Success Manager who can offer more training or suggest some of our continuing education workshops.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great product"
5/5
What do you like best about Concept3D?

Great flexibility in creating customizable maps. The way finding still needs a bit of work as it sometimes creates route through walls but overall a great product Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

Wayfinder is still a bit not perfect. It sometimes will create route through walls that are established but overall that is a rare instance to encounter in the system. Review collected by and hosted on G2.com.

Response from Kasia Whiteis of Concept3D

Thank you so much for taking the time to leave this review and share how Concept3D is solving your mapping problems. We appreciate it! As for the issue with wayfinding, we should be able to fix those routes by adjusting the back-end route builder. Please don't hesitate to reach out to support@concept3d.com to get in touch with your Client Success Manager for assistance if you come across incorrect routes!

AB
Amanda B.
Director of Information Strategy
Mid-Market (51-1000 emp.)
"Powerful interactive map, strong customer service"
5/5
What do you like best about Concept3D?

Easily my favorite thing about the Concept3D interactive map is the quality of the product. The rendering is beautiful and usable, with the landmarks illustrated to be easily identifiable. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

It's not quite as easy as I'd like to reuse a pin in more than one category, such as when it needs to appear on an event-specific map. If the description needs to be slightly different for each usage, then I have to recreate the pin, re-add the images, etc. Review collected by and hosted on G2.com.

Banti D.
BD
Banti D.
Graphic Design Specialist
Small-Business (50 or fewer emp.)
"Concept 3D It's Amazing Software"
4/5
What do you like best about Concept3D?

1. Easy to Use: Concept3D's 3D map is easy to use and requires no development resources for custom maps.

2. Third-Party Integrations: The content management system allows users to integrate with other platforms enabling richer experiences and data analysis capabilities.

3. Wayfinding Management: With the interactive 3D map, organizations can manage wayfinding which helps visitors find their way around an area easily and quickly.

4 . Time-Based CTAs: This platform also offers time-based calls-to-action that can be customized according to a business’s needs.

5 . Location-Based Digital Asset Management: Users can also manage digital assets based on location, enabling more efficient asset delivery from one centralized hub. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

1. High Cost of Implementation and Maintenance: The cost of implementation, customization, and maintenance is often high due to the complexity involved in setting up Concept3D's interactive 3D maps.

2. Limited Features: Although Concept3D's interactive 3D map offers a variety of features, they may be limited compared to other solutions available on the market that offer more comprehensive functionalities.

3. Restrictive Licensing Agreement: The licensing agreement for using this solution can be very restrictive with regards to what content is allowed on their platform and how third parties use the data for commercial purposes or research projects without prior approval from Concept3D itself

4. Lack Of Customizability Without Development Resources: Unless organizations have development resources, it might not be easy to customize certain aspects beyond their initial design, such as customizing routes or adding additional markers.

5 Security Concerns: As much as these solutions offer convenience, security is always a concern, considering that users need to share access credentials while availing of the services provided through this platform. Review collected by and hosted on G2.com.

Stephen H.
SH
Stephen H.
Mid-Market (51-1000 emp.)
"Great Map with Easy-to-Learn Controls"
4.5/5
What do you like best about Concept3D?

I like the capability of being able to customize it for different events and locations and being able to show prospective students what our campus is like if they cannot visit. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

The backend can be confusing at first and takes some time to learn. Some of the different options when creating locations can be confusing until you play around with it a little. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Not a great product"
0.5/5
What do you like best about Concept3D?

They made a nice 3d map of our lovely campus Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

The map looks cartoonish and ends at the edge of campus Review collected by and hosted on G2.com.

Response from Kasia Whiteis of Concept3D

Thank you for your feedback and for taking the time to write this review. I'm sorry to hear that our map does not meet all your expectations. While the renderings end at the edge of the campus, you can add content anywhere you want on the map—you are not restricted to just adding content where the rendering exists. Please don't hesitate to reach out to support@concept3d.com to get in touch with your Client Success Manager if you have any questions.

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Great Tool for Large Properties"
5/5
What do you like best about Concept3D?

Rolling out the Concept3D map for our large non-traditional property was a decision that has translated to a better customer experience for guests on-site at WEC. The support team worked with us to customize the map to our branding and helped us through all aspects of the process. We love that we can change the view and schedule in content that reflects the property in real time-- the built-in top bar navigation is also an excellent tool for marketing! The backend is pretty intuitive, and our rep Kristin kindly offered us support in every phase. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

We are a quickly developing property, so maintaining an UTD map view will be an ongoing labor for us that will have associated costs. Other than that, we're excited about the new integrations and thoughtful updates the team at Concept is making to continue to improve this tool. Review collected by and hosted on G2.com.

Amy H.
AH
Amy H.
Digital Media & Communications Coordinator
Enterprise (> 1000 emp.)
"Highly recommend Concept3D for their great product and professional customer service!"
5/5
What do you like best about Concept3D?

Their interactive map is a fantastic product. It’s given us the ability to provide a great deal of information to our visitors in regards to the state of our campus at any given time (accessibility options, alternate routes and detours, active construction zones, building statuses during the stay-at-home order, etc.) We can now easily edit the map in real-time and ensure it’s always up-to-date. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

Nothing so far. We love the product and have had a great experience working with their team. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

Thank you, cheers!

CN
Craig N.
IT Classroom and Client Services Technician
Enterprise (> 1000 emp.)
"Improving Navigation for our College"
5/5
What do you like best about Concept3D?

The CMS is very easy to learn and use, making it a breeze to set up. The way finding feature is very useful for our use to help new students and visitors navigate campus. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

I would love to see some options for AR way finding that people can use, this would be a great compliment to the already existing feature. But overall working with C3D has been very positive! Review collected by and hosted on G2.com.

Questions about Concept3D? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What do you like most about Concept 3D for virtual tours, and how has it benefited your organization?

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0
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Peter S.
PS
Peter Swift
•
Last activity about 6 years ago

What is the best way to integrate VR with Concept 3d? Is there an inexpensive way to do this?

0 Upvotes
1
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Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

13 months

Average Discount

6%

Concept3D Comparisons
Concept3D Features
Enhance maps
Themes
Update
Deployment
Analytics
Indoor and outdoor
Proactive Assistance
Decision Making