Concept3D Reviews & Product Details

Founded in 2006, Concept3D is the trusted partner for creating immersive, accessible digital experiences through a connected suite of solutions that includes our Interactive Map, Localist Events, 360 Virtual Tours, and Room Reservation Software. We support several industries, with a primary focus on helping higher education professionals deliver seamless digital experiences throughout the student lifecycle. Our unique value lies in providing immersive virtual experiences that drive action. Our suite of solutions is designed to increase conversions—whether that’s scheduling a campus visit, registering for an event, or clicking the Apply Now button—through intuitive, visually rich experiences that guide users toward meaningful engagement. Accessibility is foundational to everything we build; every solution in our suite is WCAG-compliant and created to serve all users equitably. With nearly 20 years of experience serving higher education, we have listened, learned, and shaped our product roadmap around the industry’s most pressing needs. When you partner with Concept3D, you’re joining more than 700 campuses that are part of a partner ecosystem built for success.

Seller

Concept3D

Discussions

Concept3D Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Kasia Whiteis

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Concept3D Integrations

(1)

Verified by Concept3D

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Joshua S.

Web Content Specialist

Mid-Market (51-1000 emp.)

7/16/2020

"Easy to use. Friendly staff who love to help."

4/5

What do you like best about Concept3D?

I like the look and feel of the map. It is easy to use/ Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

Sometime it has some technical issues when plotting points on the map. It has deleted locations before that I put in. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

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Thank you for your great review!

Verified User in Higher Education

Enterprise (> 1000 emp.)

5/25/2021

"Simple solution to a big problem"

4.5/5

What do you like best about Concept3D?

We like the simplicity of the CMS in Concept3D. It allows for easy updating. We use many features such as private maps so certain events and even have a weather map set up in the event of campus flooding. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

I wish it would be easier to upload new renderings and we would be able to handle that via self-service. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

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As of right now, the renderings on the map tiles do need to be created by Concept3D. However, we are happy to explore your specific use case. Please reach out to us at support@concept3d.com and a client success representative will respond promptly.

Joel L.

Executive Director Sales & Marketing (Falcone Group)

Mid-Market (51-1000 emp.)

5/20/2021

"Excellent experience and great value"

5/5

What do you like best about Concept3D?

There are too many things to like. The customer service was on point and friendly. The product is incredibly flexible would be at the top of my list. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

I can't say I dislike anything. There are minor features I would like to see and they are probably in beta on them. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

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Thank you for the kind words! We appreciate your review.

Michael C.

Mid-Market (51-1000 emp.)

5/20/2021

"Excellent and multi-facet solution"

4/5

What do you like best about Concept3D?

I like that it's not just a map or virtual tour. It allows us to address multiple issues using one embedded service. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

Currently, we have had an excellent experience with Concept 3D and have received multiple compliments from on-campus and off-campus partners. Review collected by and hosted on G2.com.

Recommendations to others considering Concept3D:

I would strongly consider Concept 3D for your virtual tour and campus map needs. Review collected by and hosted on G2.com.

What problems is Concept3D solving and how is that benefiting you?

Way finding has been a huge issue on campus...whether its campus visitors and people looking for parking. Concept 3D has help us address that issue. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

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Thank you for the kind words! We appreciate your review.

John W.

Vice PResident for Enrollment

Mid-Market (51-1000 emp.)

5/25/2021

"Adequate program"

2.5/5

What do you like best about Concept3D?

The map and CMS are easy to use and can add many layers Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

The tool is built for larger institutions than ours. It feels like overkill and feels pretty crowded. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

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We're sorry you've had a subpar experience with our products. We'd love to resolve any specific issues you've had and are happy to help. Send us an email at support@concept3d.com and we'll get in touch promptly.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

5/27/2021

"Amazing Features"

5/5

What do you like best about Concept3D?

The virtual tours, flexibility, amount of information you can store, and flow of the maps Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

I like the tool very much, but I am not 100% comfortable in the tool. Wish there was a test version before making it live. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

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We do have a preview feature for your tour locations on our 360 tour but as of yet we do not have a test version for our map. However, our CS team is aware this feature is in demand and is prioritizing it accordingly.

Juliet M.

Web Services Manager

Mid-Market (51-1000 emp.)

5/20/2021

"Bard College Review"

5/5

What do you like best about Concept3D?

I love the beautiful graphics, ease of use, and great customer service. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

The CMS is a little clunky but that's a small complaint. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

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Thank you for your feedback, we would love your input on how we can improve our CMS. Please contact us at support@concept3d.com with suggestions and further questions.

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

7/16/2020

"Great addition to our school site"

4.5/5

What do you like best about Concept3D?

Concept 3d offers great graphics, navigation, customization Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

Concept 3D is quite expensive. While it is an excellent product, I would like to see a more competitive pricing model. Review collected by and hosted on G2.com.

Recommendations to others considering Concept3D:

We were the first independent school to go with Concept 3D and it has been great. Many other national schools have followed. Review collected by and hosted on G2.com.

What problems is Concept3D solving and how is that benefiting you?

Concept 3d provides us with the virtual tour we need for admissions as well as showcasing our campus and facilities. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

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Great to hear a voice from our independent school clients, cheers!

Peter S.

Director

Small-Business (50 or fewer emp.)

7/16/2020

"Very easy on-boarding."

4/5

What do you like best about Concept3D?

Setting up the initial map was as simple as taking pictures with my cellphone and emailing them to a developer. Tweaking the map from the initial result was easy and quick. Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

To truly customize it and make it "your own" takes a lot more time and effort. This isn't very clear up front. There are also many features that end up costing additional $$ that would be really helpful and great, but also very prohibitively expensive. Current customers don't automatically get upgraded as new features are released. Review collected by and hosted on G2.com.

Recommendations to others considering Concept3D:

While the rollout is rather simple and intuitive, to get the most bang for your buck, make sure you spend some serious time tweaking and making it fit your organization. This is where we failed - there were so many options that we could have used early on, but we failed to maximize the benefit of the software as a whole, simply because we didn't dedicate the time we needed. Review collected by and hosted on G2.com.

What problems is Concept3D solving and how is that benefiting you?

Displaying our campus in an attractive and easy map, while creating opportunities to find more content about specific locations on our campus was a huge challenge for us to do independently. Concept 3d helped a lot, and we have received additional customers as a result of it. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

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Great that the initial setup was so simple for you!

Verified User in Higher Education

Small-Business (50 or fewer emp.)

5/25/2021

"Just ok"

2.5/5

What do you like best about Concept3D?

There are lots of features, potential seems almost unlimited Review collected by and hosted on G2.com.

What do you dislike about Concept3D?

It's very time-consuming. You really need someone dedicated to this. And also, not really getting any performance metrics from them. Review collected by and hosted on G2.com.

Response from Sam Slater of Concept3D

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Thank you for the review! Since Google Analytics is a commonly used tracking tool on many websites, we have a specific help article on how to use it in conjunction with your Concept3D instance: https://help.concept3d.com/hc/en-us/articles/360002330033-Map-Analytics-

You can also reach out to your Client Success Representative or support@concept3d.com and we'll provide you with more personalized help as soon as possible.

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