COMPASS Quality Management System Reviews & Product Details

• In a smaller, rural healthcare organization, each staff member wears many hats, and we needed a Project Portfolio Management system that would allow all leaders – those with a background in improvement science and those without – to successfully implement improvement projects. COMPASS provided us with such a system – it has the capability to guide users through every step of process improvement – from idea and business case development, to following the steps of proven improvement methodologies (such as DMAIC or PDSA), to monitoring measures of success over time. Tools and tutorials are built into COMPASS, so Project Leaders have “help” along the way – they needn’t be Black Belts to lead their own teams.

• COMPASS is an “electronic history book,” of sorts – we can easily view (and celebrate) every improvement we’ve implemented since 2014.

• I’ve found COMPASS support to be exceptional – when I have questions or need assistance, the response is always timely and thorough. Review collected by and hosted on G2.com.

We’ve used COMPASS for two years, and while the system has consistently worked well for us on the front end (idea submission and prioritization of projects), we have faced some challenges with adoption once the project has been approved and launched. Users would like to see:

• Better “connectivity” between the DMAIC/PDSA checklists, the tools, and the tutorials (ie, “This tool would be helpful at this stage. Click here for a tutorial on the tool. Click here to use the tool.”)

• “Just-in-time” training that’s quick and easy to find (the training that’s available in the system is excellent but extensive – what if I just need a quick “refresher” on a specific tool?).

• Tools that can be more easily manipulated.

From a project management standpoint, I would love to see:

• Enhanced data capture. For most of our projects, we’re tracking multiple measures (quality, efficiency, financial) quarterly over the course of two years. COMPASS doesn’t provide fields for multiple measures over time.

• More robust reporting. See above – ideally the measures that are captured in COMPASS would pull into a report, which could be customized and could include narrative.

Currently, all of my data collection and reporting exist in Excel, independent of COMPASS. Review collected by and hosted on G2.com.

The ability to develop an overall view of what the organization is doing toward quality/process improvement Review collected by and hosted on G2.com.

Still getting used to it. Cannot answer the question. Review collected by and hosted on G2.com.

Compass is great. Easy to use and love that it's accessible from anywhere. Review collected by and hosted on G2.com.

Sometimes the functions are weird and you have to click a lot to get to certain things. Review collected by and hosted on G2.com.

The Project Improvements, training/webinar has been of great value in driving projects/ideas. Review collected by and hosted on G2.com.

CAPA: unable to work effectively with this module due to the fact that process could not be streamline to suit our operations Review collected by and hosted on G2.com.

It is friendly and easy to use for any staff member at any level. This product has help us a manager to make really good changes in our organization to increased productivity, patient and staff satisfaction. Review collected by and hosted on G2.com.

Every product that they have I like. I don't have any that I don't like Review collected by and hosted on G2.com.

When working through an improvement effort, COMPASS provides a provides a framework style checklist that helps keep you on track. Review collected by and hosted on G2.com.

Like any software/program, there is always room for improvement. Overall there is no specific item that I particularly dislike. Review collected by and hosted on G2.com.

Learning opportunity from other institutions/compass clients who have undertaken similar QI projects. This in itself provides an opportunity for improvement in project design and outcomes. Review collected by and hosted on G2.com.

Slow development of the balanced scorecard module. Else ok Review collected by and hosted on G2.com.

The Quality Management System is designed to be user-friendly while containing key elements that administrators require for a robust healthcare organization. It also allows customization that institutions such as ours finds useful given how safety net organizations operate in the industry. Review collected by and hosted on G2.com.

None to mention. The product offering demonstrates on its commitment to support all QIPI endeavors. Review collected by and hosted on G2.com.

COMPASS is easy to use with many available tools and tutorials. A project management tool like COMPASS allows more transparency of projects through all levels of leadership within an organization. Review collected by and hosted on G2.com.

COMPASS is currently not available in a mobile version, but I believe that upgrade is coming soon. Review collected by and hosted on G2.com.

Education Programs

Evaluation capacity of programs

tracking or historical tracking of proposals/projects Review collected by and hosted on G2.com.

not sure if there is something that has not worked for us.. Review collected by and hosted on G2.com.