# COMPASS Quality Management System Reviews **Vendor:** Creato Performance Solutions **Category:** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) **Average Rating:** 4.2/5.0 **Total Reviews:** 50 ## About COMPASS Quality Management System For a 5-minute demonstration of COMPASS, go to www.creato.com/compass COMPASS is a project portfolio management system that collects and ranks ideas, allows management to engage in feedback with employees to improve ideas, rescore ideas, and approve ideas. Once ideas become projects, COMPASS will guide the end user with just-in-time tools and training. Tools are extensive and include descriptive and inferential statistics in addition to simple brainstorming tools. Training is derived from the ASQ Lean Body of Knowledge. COMPASS will always recommend the best tools and best training based on the status of the project. Reporting is extensive and includes the ability to send alerts to staff based on projects approaching milestones, running behind, or missing data. COMPASS also includes full integration with SharePoint including single sign on, for purposes of indexing work and accommodating a variety of file formats. Finally, COMPASS promotes collaboration by sending project updates automatically to all stakeholders. Finish more projects, finish more projects faster and finish projects with greater returns with the COMPASS Quality Management System. COMPASS was recognized by CIO Magazine as one of the "Top Quality Management Systems" of 2017 and 2018. ## COMPASS Quality Management System Reviews ### 1. COMPASS - Significant maturation catalyst to our Continuous Improvement program and culture **Rating:** 5.0/5.0 stars **Reviewed by:** Chad C. | Continuous Improvement Program Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about COMPASS Quality Management System?** The structured & standardized solution to managing a large portfolio of improvement projects The ability for the project leader and team to access tools and training at the point of use and real-time The ability to access and pull all backend data for customized reporting on our execution performance The willingness and capability of Creato's team to deliver the solution we needed that aligns with our business's needs **What do you dislike about COMPASS Quality Management System?** Any obstacle or dislike has been and continues to be addressed by Creato's team. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** We use COMPASS to drive improvement in all area's of the Business Value Stream. From front-end business processes through back-end business processes. COMPASS is instrumental in our strategic planning as well as ensuring execution. ### 2. Quality Management **Rating:** 5.0/5.0 stars **Reviewed by:** Stecy C. | Director of Quality Management, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about COMPASS Quality Management System?** I have been in search of a good audit system software that meets the needs of my agency's quality management program. After working with the COMPASS system for its functionality with performance improvement projects, I have also found that it has the capabilities to provide the support I need from beginning to end in the audit process, to include Corrective Action/Preventive Action (CAPA). COMPASS is easy to navigate and has plenty of customizable capabilities. I like the idea of having a "one-stop shop" for a total quality management system that allows audits, CAPA's, and performance improvement projects all in the same place. Not to mention, the technical support I receive is excellent when I am needing that extra support to help guide me along the way. **What do you dislike about COMPASS Quality Management System?** None. I look forward to each release of the next version because it always offers something beneficial to me. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** I am starting to use it more for an auditing program to include CAPAs and performance improvement projects. ### 3. COMPASS is a Comprehensive Solution for Managing Continuous Improvement Efforts. **Rating:** 5.0/5.0 stars **Reviewed by:** Darren D. | Principal Consultant **Reviewed Date:** November 09, 2021 **What do you like best about COMPASS Quality Management System?** The COMPASS Quality Management System includes a great Ideation module that aids in facilitating the gathering, ranking, and selection of improvement initiatives. It has an easy-to-use set of tools and templates for problem solving and improvement. This toolset makes it much easier to quickly create value stream maps, fishbone diagrams, CTQ trees, etc. Finally, its reporting capabilities are unparalleled. It can quickly create everything from A3 reports for individual problem solving/improvement efforts to reports that summarize the aggregate progress of all current initiatives. I would highly recommend COMPASS to anyone looking for a comprehensive system for identifying, executing, and overseeing process improvement initiatives. **What do you dislike about COMPASS Quality Management System?** I can't think of anything to dislike about COMPASS. Over the years I have been using it, there is constant innovation of features. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** I have used COMPASS to gather and rank ideas / potential initiatives, manage projects and problem solving efforts, and view company progress. The types of improvements realized range from defect reduction to Turnaround Time reduction to increased capacity. COMPASS removes much of the waste associated with tracking and managing projects, so that we could focus on making the improvements happen. ### 4. Excellent system for defining and tracking continuous improvement initiatives. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2021 **What do you like best about COMPASS Quality Management System?** I like the flexibility to define types of initiatives and tailor them to each particular project. The ability to concisely capture the relevant criteria and evaluate the inputs and outputs against those criteria within the tool is invaluable. **What do you dislike about COMPASS Quality Management System?** The interface formatting could use some help. It seems to get in the way within the browser of doing the edits. Having to expand the text boxes for each section by default, rather than having it optional to collapse them, is a bit unwieldy. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** I've led multiple process improvement and business intelligence projects using this tool. It helps the team organize the goals of the project and capture the team's inputs as well as streamline decision making. ### 5. Finally a PPM software tailored to Lean Six Sigma Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mike E. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about COMPASS Quality Management System?** I like the ability to manage unlimited project templates for DMAIC and other CI methods. Excellent project tracking and reporting capabilities. It also includes a robust ideation module. **What do you dislike about COMPASS Quality Management System?** No dislikes, particularly since the company is flexible and offers the ability to customize features unique to the organization. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** We are a Lean Six Sigma training and consulting company based in Canada. We needed a solution for our clients that offers a more efficient, effective, and standardized way for managing and tracking their portfolio of improvement projects. From defining the problem or opportunity, goal setting, project scope, business case, timelines, stakeholders, milestones, action steps, metrics, reporting etc. COMPASS fills this gap with an intuitive solution. ### 6. Compass **Rating:** 4.5/5.0 stars **Reviewed by:** Lea W. | Quality Management **Reviewed Date:** November 10, 2021 **What do you like best about COMPASS Quality Management System?** HAs all the Lean processes defined for ease? The ability to add ideas is crucial. **What do you dislike about COMPASS Quality Management System?** Staff reflected it would be much easier if all sections could be easily connected. Staff reported the need to go from one to the next and it can be a little cumbersome **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Clinic flow, Whiteboards, Policy and procedure flow, ### 7. Six Sigma Focused **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2021 **What do you like best about COMPASS Quality Management System?** Tools and training are useful for any number or size of projects. **What do you dislike about COMPASS Quality Management System?** Training modules could be more engaging. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Organization was able to increase employee satisfaction by improving the process of EHR input, saving time and money, while increasing productivity. ### 8. Good Software for Lean Projects **Rating:** 3.0/5.0 stars **Reviewed by:** Hallie M. | Marketing and Communications Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2018 **What do you like best about COMPASS Quality Management System?** I like all of the tools that are available to help develop the project idea and carry it forward. I also like that there are modules that show you how to use these tools. The "Drive Project" section of the software is great--it really defines each step one needs to take to move forward. **What do you dislike about COMPASS Quality Management System?** It's not the most intuitive, a user needs to explore the software a bit to get used to it. The categories on the homepage don't match the menu that you see on the other pages. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Lots of process improvement happening across the company, from patient and staff satisfaction to billing issues. This definitely helps someone define a project and not get too over their head. There are lots of tools that help you scope down a project so it's achievable and measurable. ### 9. Project management life saver **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2018 **What do you like best about COMPASS Quality Management System?** The modules help you to navigate the software, I'm not computer friendly as the younger people so I need the help and the modules allow me to get the help without asking from my team members **What do you dislike about COMPASS Quality Management System?** I don't like the homepage options, its hard to understand sometimes where to go but I am also not a computer person so that could be the issue as well because my team members don't seem to have a issue with it. **Recommendations to others considering COMPASS Quality Management System:** Look at the cost of set up, sometimes it is better to have someone come out and give a tutorial on the software and set it up. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Management of quality throughout the entire company, it has also help us to plan out projects and break down the project so that nothing is over looked and everything can be discuss. ### 10. Compass is better now than it was **Rating:** 2.5/5.0 stars **Reviewed by:** Nicholas C. | Co-Founder & Executive Director, Media Production, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2018 **What do you like best about COMPASS Quality Management System?** Wealth of tutorials, tools, resources, templates, reports, etc. **What do you dislike about COMPASS Quality Management System?** Interface was confusing, daunting, a turn off for already busy people to learn and navigate. It's a little better now, or maybe a lightbulb went off and I see it more clearly now. Also, I'm not a big fan of the ideas and scoring sections, and I don't like to be overly forced to use the tools provided. Some tools and charts created outside of compass are more visually appealing and easier to use; I don't always want to use a macro-enabled tool provided by compass. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** improving the use and utility of a data collection tool for patient engagement activities across entire network. ### 11. Compass for sales **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany E. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about COMPASS Quality Management System?** Compass is a tool our company uses every day. Amazing navigating the territories. **What do you dislike about COMPASS Quality Management System?** It's very slow when added to our computers. Would like some updates on that. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** It's a lot easier tracking accounts and leaving notes on accounts to follow up with . ### 12. Lean 2017-2018 Compass Review **Rating:** 3.5/5.0 stars **Reviewed by:** Jillian A. | Special Projects Manager, Healthcare System Transformation, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2017 **What do you like best about COMPASS Quality Management System?** Responsiveness of staff, ability to tailor the program to requests **What do you dislike about COMPASS Quality Management System?** Some actions are unintuitive like how to edit ideas. Having to wait for Compass staff to respond and make a change is frustrating, even if they are very responsive which they have been. The more autonomy you could give users to edit their ideas and their work- the better. **Recommendations to others considering COMPASS Quality Management System:** Take input and feedback from users and act on it promptly (i.e. allowing users to delete ideas on their own- both those in draft form and those already submitted to Leadership). Giving users more flexibility for administering and editing their own work would make users more autonomous and satisfied with the product because they would be less reliant on Compass staff to read and respond to feedback and make changes. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Management of quality improvement project around Prioritizing Quality Measures in Value-Based Contracts (Potentially Preventable ED Admissions & Promoting Bi-directional PC-CBO Referrals) Through Nontraditional Strategies (Behavioral/Lifestyle Screening and Engagement). I am a relatively new user but so far I have gleaned that the program will help organize project management components, communicate with Leadership, and utilize planning and statistical analysis tools. **Official Response from Ian R. Lazarus:** > Jillian, thank you for your feedback on COMPASS. As you now know, we have added the capability you requested. Our company and product is based on sensitivity to the Voice of the Customer (VOC). We hope we've demonstrated this in your case! Thanks again for making COMPASS a better product for everyone in our end user community. ### 13. The use of compass QMS in Health care **Rating:** 4.5/5.0 stars **Reviewed by:** Ifesinachi C. | Quality Assurance and Improvement Officer, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2017 **What do you like best about COMPASS Quality Management System?** The simplicity and user guide of the software. It is extremely user friendly. It encourages team work within an organisation. Compass helps management to keep track of subordinates during project management. There is strict access to compass. Only registered users are allowed to access the software. The site is a very smart one that can easily be accessed once a user has internet access. **What do you dislike about COMPASS Quality Management System?** The fact that 5S is just descriptive with the downloaded example. 5s cannot be practiced except its been assigned to the user. There is nothing specifically addressing the management of risk, safety or security. It will be more appreciated if Compass can introduce a risk register to help organisations. Compass should have a platform that helps to manage patients feedback and introduce CAPA to correct negSome information that have been saved in Compass cannot be retrieved. **Recommendations to others considering COMPASS Quality Management System:** COMPASS is a QMS that should be used by every health organisation especially organisations who have great value for quality. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** I'm basically using compass for performance evaluation and Quality Improvement and Quality Management. ### 14. The Compass Software is exactly the Solution to all my business needs and Improvement. **Rating:** 4.5/5.0 stars **Reviewed by:** Ayo M. | Quality Assurance/HSE Coordinator, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2017 **What do you like best about COMPASS Quality Management System?** The ability to tailor COMPASS to meet your needs. it has so much features required for my projects and its so flexible. Many options in COMPASS is something that excites me It has been improved over time Support on request has also been tremendous Its a robust system of quality management system Response to querries have been commendable Simplicity of the compass software and it is very easy to use. We really it because it is very user friendly **What do you dislike about COMPASS Quality Management System?** May be too many data entry. COMPASS requires me to enter too many information during project. The administrator can remove users but user credential still shows It takes time to see some other data. You may not be able to see data or project from other sources Saved project may not be seen occasionally after you have saved them The review process of the COMPASS is very cumbersome and needs to be worked upon. **Recommendations to others considering COMPASS Quality Management System:** It is a very good software for QMS. It has been tested and convenient to use. We have been using this software for over 3 years now. Can be recommended to others. Easy to use and efficient. Has been upgraded to meet new demands **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Reduction of Waiting Time. Balanced score card Project Management Ideas have also been generated I have used it to automate my quality management system. It is also cost effective Very rugged and meets the need of out projects ### 15. Nice application **Rating:** 2.5/5.0 stars **Reviewed by:** Jeanee T. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2018 **What do you like best about COMPASS Quality Management System?** I like that the system is very easy to use. **What do you dislike about COMPASS Quality Management System?** It is no real dislike, except that I get reminders only once instead of maybe 2 during that day. **Recommendations to others considering COMPASS Quality Management System:** Don't be intimidated by the use of a new product. Embrace it, it will become second nature. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Its a great tool to use while creating my LEAN project. I keeps me organized and on track with target dates and what the next steps are. ### 16. Chief Clinical Officer **Rating:** 5.0/5.0 stars **Reviewed by:** Doug S. | Chief Clinical Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about COMPASS Quality Management System?** Continuous quality improvement is at the very core of innovation in the delivery of primary health care. Compass allows an integrated platform to capture disruptive innovation ideas, prioritize them and in a transparent manner drive accountability in the ongoing management of launched projects. **What do you dislike about COMPASS Quality Management System?** There is really nothing that I dislike but in our quality approach we are an agnostic shop combining elements of lean, six sigma, change management etc. Compass format is decidedly a six sigma approach but the platform is easily customizable to support QI processes unique to our system. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** As a healthcare institution we have launched QI projects to better drive patient outcomes and allow us to be successful in the changing paradigm of value based healthcare payments. An example is increasing colorectal cancer screening rates in our patient populations. Our rates have increased by more than 20% and continue to increase across all our clinic sites. **Official Response from Ian R. Lazarus:** > Dr. Spegman we would be happy to assist you to modify the workflow in COMPASS but we also highly suggest you consider the DMAIC template as a possible way of normalizing around best practices. Thank you so much for all your support! ### 17. Review of Compass Quality Management System **Rating:** 3.5/5.0 stars **Reviewed by:** Bev S. | Business Analyst, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2018 **What do you like best about COMPASS Quality Management System?** I like the vision of the company and the way that they have addressed the issues that we have previously encountered. I really like the way that it can receive ideas from anyone and have them reviewed and then either pursued or not. **What do you dislike about COMPASS Quality Management System?** I would like it to be a little more robust and customizable and have it be able to store documents with the project. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** We have a large number of projects starting up at the same time that require monitoring. Compass give us the ability to see the progress in one place and to track it. ### 18. Initial Impressions - Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Curt S. | Rifle Coach. NCCP Trained, Medical Practice, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2017 **What do you like best about COMPASS Quality Management System?** We are just getting started with COMPASS and are finding the ability to customize the processes and flows for our particular needs to be very good. A major strength of the product is our ability to specify how we are managing our projects and have the program help us do so -- our way. **What do you dislike about COMPASS Quality Management System?** It performs as expected, or better. I have no dislikes, but will be looking for stronger reporting outside of the licensed users. Creato has been very responsive, so far. **Recommendations to others considering COMPASS Quality Management System:** We are still early in our implementation (< 1 week), but are very happy so far. My one recommendation is to buy more user licenses than you think you will need initially... You'll likely need them. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** We need to manage both new ideas with project initiation, and the overall management of the projects as a whole. With a small QI staff, managing over a hundred projects needs to be very organized. COMPASS will help us keep everything on track. ### 19. COMPASS QUALITY MANAGEMT **Rating:** 2.5/5.0 stars **Reviewed by:** Patience O. | Registered Nurse, Medical Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about COMPASS Quality Management System?** The ability to secure saved information organize the information saved in a certain pattern and make reference to when necessary. COMPASS is user-friendly and has features that can easily be used by anyone in an organisation. **What do you dislike about COMPASS Quality Management System?** Inability to view saved CAPA, there is no module for risk management, inability to compare information and idea with other organization. **Recommendations to others considering COMPASS Quality Management System:** I will recommend compass to other organization if there is a positive improvement. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** it is used to solve problems such as: Idea management, Project management, Corrective action and preventive action, 5S. ### 20. Compass quality **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about COMPASS Quality Management System?** The ease of access to multiple articles across my network and material needed to excel at my job. **What do you dislike about COMPASS Quality Management System?** No clear designation of where to find certain resources such as phone numbers and emails. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Ensuring I am up to date on all company policies and happenings. ### 21. Quality System **Rating:** 3.5/5.0 stars **Reviewed by:** Sherri E. | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2018 **What do you like best about COMPASS Quality Management System?** I have found benefit to the Compass Quality Management System when deciding on new business initiatives. **What do you dislike about COMPASS Quality Management System?** I have not found anything with the Compass Quality Management System that I have not disliked. **Recommendations to others considering COMPASS Quality Management System:** Great tool **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Helps the decision making process with new business ideas and the possible success of them. ### 22. The system offers several tools one can use to improve their quality indicators. **Rating:** 4.0/5.0 stars **Reviewed by:** Riley J. | Quality Improvement and Education Assistant , Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2017 **What do you like best about COMPASS Quality Management System?** I like the pacing of the Compass tool Modules. **What do you dislike about COMPASS Quality Management System?** I dislike having to consistently go back to the page with the colored boxes. I think there should be a more navigable way of referring back to this page, perhaps having the same colored boxes at the top of the page. **Recommendations to others considering COMPASS Quality Management System:** N/A **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Provides a thorough explanation of how to begin down the path of improving quality measures using the two schools of thought: Lean and Six Sigma. ### 23. Well developed application with excellent learning resources **Rating:** 4.5/5.0 stars **Reviewed by:** Guenter B. | IT Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2017 **What do you like best about COMPASS Quality Management System?** The tools and video provided in Compass are easy to use and very helpful in managing an improvement project. **What do you dislike about COMPASS Quality Management System?** Some of the customizations options are a bit limited. **Recommendations to others considering COMPASS Quality Management System:** Compass is always developing new tools and resources for their user base. They have been very responsive to community suggestions for new features and improvements. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Organization and proper documentation of a complete quality improvement project. ### 24. Creating Tomorrow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2018 **What do you like best about COMPASS Quality Management System?** Provides all staff with ability to contribute new ideas and promote quality improvement throughout the organization. **What do you dislike about COMPASS Quality Management System?** Limited access to view projects by all users. User groups for particular projects should allow more users to view projects and project status. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** COMPASS offers a wide variety of quality improvement tools and a large library of resources. ### 25. Good overall **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2018 **What do you like best about COMPASS Quality Management System?** The main interface is nice looking and user friendly. The training modules are helpful. **What do you dislike about COMPASS Quality Management System?** The fields to input information can be a bit tedious - all of the free text boxes feel cluttered and are hard to get through. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Having a one-stop shop to manage all of our projects is helpful. ### 26. Easy and straight forward tool **Rating:** 4.0/5.0 stars **Reviewed by:** Nicolas B. | Project Manager, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2017 **What do you like best about COMPASS Quality Management System?** Easy to use and all the necessary information is available in one click. **What do you dislike about COMPASS Quality Management System?** Nothing really. The COMPASS team is very responsive to inquiries which makes the experience even better. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** It has helped me and my colleagues lead several projects within the organization. Even people who aren’t familiar with project management can use COMPASS. ### 27. Great program **Rating:** 4.5/5.0 stars **Reviewed by:** Brandi Z. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2018 **What do you like best about COMPASS Quality Management System?** The system is easy to utilize and navigate. **What do you dislike about COMPASS Quality Management System?** At this time, I currently do not any complaints. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Allows for the ease of keeping track of projects as well as allowing tracking of cost saving measures within the organization. ### 28. Great interactive tools that are ready during process improvement work sessions. **Rating:** 5.0/5.0 stars **Reviewed by:** Charlene M. | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2017 **What do you like best about COMPASS Quality Management System?** During a process improvement work session, it is easy to sign into this web-based program and pull up a tool and begin entering the information. This decreases the need to go back after the session and enter the information. The whole team gets to see the work being done in real-time and participate. **What do you dislike about COMPASS Quality Management System?** There is no dislike, only additional needs. It would be great to have more tools that can be customized further and/or titles changed to what an organization is used to using. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Several business problems are being worked on and solved that are based on current systems and improving those systems to get better results that a better system will provide. ### 29. Great place to house specific information. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about COMPASS Quality Management System?** I like that I can get all if the information I need without searching multiple software systems. We house most of our life.policies here. It allows us to see brokers, premiums, groups and specific information without going to multiple places. **What do you dislike about COMPASS Quality Management System?** It is not always user friendly. Funding the right screen sometimes is a challenge! **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Having all of the information together is time saving. I can lookup all of the policy information without having to switch programs. ### 30. Compass Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2018 **What do you like best about COMPASS Quality Management System?** It is very user friendly and the extent of capabilities it has is very useful **What do you dislike about COMPASS Quality Management System?** It logs you out if you don't use it a certain amount of times and the log out time is too short **What problems is COMPASS Quality Management System solving and how is that benefiting you?** We are able to internally use it and modify/edit quickly for our clients to be able to better use on compass externally ### 31. Not very user friendly **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2018 **What do you like best about COMPASS Quality Management System?** I'm in favor of putting all of the items you might need for a training in one central location that many people can access. **What do you dislike about COMPASS Quality Management System?** I don't think the platform is intuitive. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** We used it for a LEAN project. ### 32. Fabulous Enhancements to Compass System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2017 **What do you like best about COMPASS Quality Management System?** Compass is a great system for guiding you through the LEAN process. I find the DMAIC tools to be extremely helpful during quality improvement projects. The training section leaves no question unanswered. **What do you dislike about COMPASS Quality Management System?** There is nothing I dislike. Navigation is simple and provides all resources needed during QI initiatives. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** We have solved many work flow issues related to patient care and cycle times. The DMAIC tools have been wonderful when completing the LEAN process. ### 33. Helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2017 **What do you like best about COMPASS Quality Management System?** Easy to use, flexible, user friendly, good tech support **What do you dislike about COMPASS Quality Management System?** Still getting to know compass but editing set features and customizing them can be tricky. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** keeping track of ideas and project management. allowing sharing of information ### 34. My experience with COMPASS QMS **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about COMPASS Quality Management System?** I like the design and interface of the software application and the ease with which you navigate through the different modules **What do you dislike about COMPASS Quality Management System?** The CAPA module is not very helpful. It does not pop up similar incidents or complains that may have occurred in other hospitals **What problems is COMPASS Quality Management System solving and how is that benefiting you?** I am currently concentrating on the CAPA module and have added a lot of incidents and complaints to it ### 35. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about COMPASS Quality Management System?** I really like using Compass. We recently changed from an outdated system and this is like a breath of fresh air. **What do you dislike about COMPASS Quality Management System?** Nothing. So far everything is great and it's a smooth transition. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Better customer service ### 36. COMPASS **Rating:** 5.0/5.0 stars **Reviewed by:** Aimee C. | Practice Manager, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2017 **What do you like best about COMPASS Quality Management System?** We have been working on process improvement for our organization. It has been easy to follow the sessions and f/u with the COMPASS tools. It is user friendly and has examples built in to each tool as a reference for the proper use. **What do you dislike about COMPASS Quality Management System?** No dislike I enjoy working with this tool **What problems is COMPASS Quality Management System solving and how is that benefiting you?** My organization is working on several business problems and has benefited from both the LEAN sessions and the COMPASS tools. We have the tools to help us to break down and analyze a process that is currently not working. ### 37. The COMPASS Quality Management System is the cornerstone to any performance improvement project. **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2016 **What do you like best about COMPASS Quality Management System?** The system is straight forward, simple to use, and provides a step by step guide for the chosen performance improvement methodology. The "Lean Training Guide" and "Tools" are a definite bonus for all COMPASS Quality Management System users. On a regular basis, COMPASS provides clinics, which assist users in how to best utilize the tools within the system. The experience behind each team member of Creative Healthcare is beyond exceptional and it is great to have the support of individuals who have the knowledge to best assist you in your performance improvement endeavors. **What do you dislike about COMPASS Quality Management System?** At this time there are no concerns with the COMPASS Quality Management System. **Recommendations to others considering COMPASS Quality Management System:** COMPASS Quality Management System is a must for any organization wanting to implement successful performance improvement projects. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Performance improvement and associated methodologies is a newly introduced concept to our organization; however, with the help of the COMPASS Quality Management System the organization was able to improve efficiencies in the area of service documentation resulting in soft savings of approximately $67,000. **Official Response from Ian R. Lazarus:** > Cynthia it has been such a pleasure and honor to work with the great people at Emergence and I cannot thank you enough for such a glowing and comprehensive review of COMPASS. ### 38. Nice quality improvement software, but will appreciate addition links. **Rating:** 4.5/5.0 stars **Reviewed by:** Emoughwe Martha A. | Quality Assurance/Improvement Officer, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2017 **What do you like best about COMPASS Quality Management System?** Help to Maintain organizations Knowledge **What do you dislike about COMPASS Quality Management System?** Add Links to address risk & opportunities, DMAIC, and process mapping **What problems is COMPASS Quality Management System solving and how is that benefiting you?** I use compass to solve CAPA problems relating to Incidence and Complaint from patients. it also serve as Organizational knowledge where we can actually fall back to if we have similar probelms that have been solved in the past. ### 39. COMPASS system has greatly impacted the quality and work culture **Rating:** 5.0/5.0 stars **Reviewed by:** Rene N. | Chief Compliance Officer, Mental Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2016 **What do you like best about COMPASS Quality Management System?** I particularly love the tools contained in each phase of the DMAIC components, online trainings, centralized reporting and the process mapping is such a valuable feature. Easy to use regardless of experience levels with COMPASS and PI work. **What do you dislike about COMPASS Quality Management System?** No actual issues with the system to report. Response is based on two factors. First, our quality team are absolute rookies in using the COMPASS system thus learning curve of the basic DMAIC tools and navigation is new, exciting and commensurate with experience levels. Second, when compared to the antiquated and documentation management system, COMPASS is light years ahead of spreadsheet repositories our department used in the past. **Recommendations to others considering COMPASS Quality Management System:** I make an appeal to compliance leaders across all healthcare industries who, like me, learn as you go and inherited quality and compliance. I learned about PI on my own through books and online trainings. If you have the vision to grow and improve the work culture, and you are confident in your ability to lead, be bold and trust in the folks at CHC. My regulatory team catapulted from simply conducting audits to becoming actual change agents to our company and creating synergies with clinical teams. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** The business problems being solved via COMPASS involve mostly process improvements and system inefficiencies intrinsic in the delivery of integrated care services. Benefits realized in the first year of implementation of COMPASS include $134,000 ROI. The system has harnessed a unified team approach to problem solving center wide while ensuring executive level engagement with every launched project. ### 40. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Tania L. | Program Assistant, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2017 **What do you like best about COMPASS Quality Management System?** User friendly, great program for project storage **What do you dislike about COMPASS Quality Management System?** I haven't had any issues using this program. I would reccome **Recommendations to others considering COMPASS Quality Management System:** You will find this program is very user friendly and great for project storage **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Project storage is accessible ### 41. COMPASS is a solid product, with some opportunity for enhancement **Rating:** 3.5/5.0 stars **Reviewed by:** Amy F. | Performance Improvement Coordinator, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2016 **What do you like best about COMPASS Quality Management System?** • In a smaller, rural healthcare organization, each staff member wears many hats, and we needed a Project Portfolio Management system that would allow all leaders – those with a background in improvement science and those without – to successfully implement improvement projects. COMPASS provided us with such a system – it has the capability to guide users through every step of process improvement – from idea and business case development, to following the steps of proven improvement methodologies (such as DMAIC or PDSA), to monitoring measures of success over time. Tools and tutorials are built into COMPASS, so Project Leaders have “help” along the way – they needn’t be Black Belts to lead their own teams. • COMPASS is an “electronic history book,” of sorts – we can easily view (and celebrate) every improvement we’ve implemented since 2014. • I’ve found COMPASS support to be exceptional – when I have questions or need assistance, the response is always timely and thorough. **What do you dislike about COMPASS Quality Management System?** We’ve used COMPASS for two years, and while the system has consistently worked well for us on the front end (idea submission and prioritization of projects), we have faced some challenges with adoption once the project has been approved and launched. Users would like to see: • Better “connectivity” between the DMAIC/PDSA checklists, the tools, and the tutorials (ie, “This tool would be helpful at this stage. Click here for a tutorial on the tool. Click here to use the tool.”) • “Just-in-time” training that’s quick and easy to find (the training that’s available in the system is excellent but extensive – what if I just need a quick “refresher” on a specific tool?). • Tools that can be more easily manipulated. From a project management standpoint, I would love to see: • Enhanced data capture. For most of our projects, we’re tracking multiple measures (quality, efficiency, financial) quarterly over the course of two years. COMPASS doesn’t provide fields for multiple measures over time. • More robust reporting. See above – ideally the measures that are captured in COMPASS would pull into a report, which could be customized and could include narrative. Currently, all of my data collection and reporting exist in Excel, independent of COMPASS. **Recommendations to others considering COMPASS Quality Management System:** The COMPASS team is open to suggestion. They’ve been able to customize a few things for our organization, and “major” requests are carefully considered for annual system enhancements. So if there’s something that’s not working for you, point it out – the COMPASS team may be able to assist. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Healthcare is changing rapidly and drastically. While our organization has a long history of process improvement, in the wake of a changing payer mix and creative disruptions in the market it became necessary for us to push ourselves further – to “transform” the way we deliver care. How can we make our existing systems smarter, more efficient, less wasteful? How can we save money, and what new sources of revenue can we explore? COMPASS has provided us with a comprehensive performance improvement documentation structure to assist us in this work. ### 42. Compass will facilitate Bay Area Hospital's improvement capabilty **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2017 **What do you like best about COMPASS Quality Management System?** The ability to develop an overall view of what the organization is doing toward quality/process improvement **What do you dislike about COMPASS Quality Management System?** Still getting used to it. Cannot answer the question. **Recommendations to others considering COMPASS Quality Management System:** Leadership support is essential, and there is a learning curve for users. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Developing the overall view, moving toward executive oversight and understanding of the breadth of work, developing and sustaining the common mental model. A framework for training and standardization. ### 43. Compass as an ATS for Recruiting firm **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2017 **What do you like best about COMPASS Quality Management System?** Compass is great. Easy to use and love that it's accessible from anywhere. **What do you dislike about COMPASS Quality Management System?** Sometimes the functions are weird and you have to click a lot to get to certain things. **Recommendations to others considering COMPASS Quality Management System:** I would highly recommend compass to others. It is an easy to use solution. I would say that it is more suited for temp agencies. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** It helps us track all our candidates. It has made me realize that I need to be better with track and make sure I track all activity. But it does help keep me organized. ### 44. COMPASS QMS- a worthwhile experience **Rating:** 4.0/5.0 stars **Reviewed by:** Olanrewaju B. | Quality Assurance/Improvement Manager, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2016 **What do you like best about COMPASS Quality Management System?** The Project Improvements, training/webinar has been of great value in driving projects/ideas. **What do you dislike about COMPASS Quality Management System?** CAPA: unable to work effectively with this module due to the fact that process could not be streamline to suit our operations **Recommendations to others considering COMPASS Quality Management System:** Compass QMS is a software that is complementary. It has the capacity to accommodate any other application that is sutiable for your operations. This shows the improvement from version 4 to version 6 which allows the vendor to adopt the principle of continual improvement which is a permanent objective for any business survival. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Reduction of the under listed 1. Waiting Time 2. Waste ### 45. This program is excellent and help our organization to complete a lot of projects **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos O. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2016 **What do you like best about COMPASS Quality Management System?** It is friendly and easy to use for any staff member at any level. This product has help us a manager to make really good changes in our organization to increased productivity, patient and staff satisfaction. **What do you dislike about COMPASS Quality Management System?** Every product that they have I like. I don't have any that I don't like **Recommendations to others considering COMPASS Quality Management System:** Any organization that would like to make changes to process they should use this system, We have used for cycle time, patient complaints, referrals and we have found change in our staff culture to be open to change. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** We are working in different project but my is cycle time, revenue, referral and other areas that we want to improve. ### 46. Review of COMPASS QMS **Rating:** 4.0/5.0 stars **Reviewed by:** Brad T. | Adjunct Professor of Marketing, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2016 **What do you like best about COMPASS Quality Management System?** When working through an improvement effort, COMPASS provides a provides a framework style checklist that helps keep you on track. **What do you dislike about COMPASS Quality Management System?** Like any software/program, there is always room for improvement. Overall there is no specific item that I particularly dislike. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** My organization utilizes COMPASS to maintain our project pipeline. This approach ensures we are focused on improving the most critical issues that need to be addressed. ### 47. Very good in QI project management. Support is very good. Product has continuously been improved. **Rating:** 5.0/5.0 stars **Reviewed by:** Dr O. | Medical pracitioner, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2016 **What do you like best about COMPASS Quality Management System?** Learning opportunity from other institutions/compass clients who have undertaken similar QI projects. This in itself provides an opportunity for improvement in project design and outcomes. **What do you dislike about COMPASS Quality Management System?** Slow development of the balanced scorecard module. Else ok **Recommendations to others considering COMPASS Quality Management System:** Compass will certainly becomes more useful and robust with more users and their feedbacks. Compass users can learn from eachother's project improvement experience and thus I would recommend the product to prospective users. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Helped us in managing our QI projects. Hopefully with the balanced scorecard module being developed,will be helpful in managing business performance. ### 48. COMPASS is a prerequisite toolset for ongoing quality improvement efforts in healthcare. **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond S. | Senior IT Project Manager, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2016 **What do you like best about COMPASS Quality Management System?** The Quality Management System is designed to be user-friendly while containing key elements that administrators require for a robust healthcare organization. It also allows customization that institutions such as ours finds useful given how safety net organizations operate in the industry. **What do you dislike about COMPASS Quality Management System?** None to mention. The product offering demonstrates on its commitment to support all QIPI endeavors. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Adoption of organization-wide application of performance improvement. This system allows scalability to grow and expand with the knowledge-base. Universal value add by all users deployed thus far in the system. ### 49. COMPASS is a great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeanette C. | Director of Quality, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2016 **What do you like best about COMPASS Quality Management System?** COMPASS is easy to use with many available tools and tutorials. A project management tool like COMPASS allows more transparency of projects through all levels of leadership within an organization. **What do you dislike about COMPASS Quality Management System?** COMPASS is currently not available in a mobile version, but I believe that upgrade is coming soon. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Our organization is tackling a wide variety of performance improvement projects and COMPASS allows us to prioritize our efforts with it's built in rating system. ### 50. Great Platform for PI Projects **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine B. | Ex Director Planetree Institute for HRHCare, Medical Practice, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2016 **What do you like best about COMPASS Quality Management System?** Education Programs Evaluation capacity of programs tracking or historical tracking of proposals/projects **What do you dislike about COMPASS Quality Management System?** not sure if there is something that has not worked for us.. **What problems is COMPASS Quality Management System solving and how is that benefiting you?** Implementing the LEAN process in a large organization. We have been able to use this program in our implantation-multiple projects are able to be keyed up... ## COMPASS Quality Management System Discussions - [How do I get a remote demonstration of COMPASS?](https://www.g2.com/discussions/product-demonstration) - 1 comment, 1 upvote - [What types of alerts does COMPASS manage?](https://www.g2.com/discussions/alerts) - 1 comment, 1 upvote - [How customizable is the product?](https://www.g2.com/discussions/customization-0d17d114-eda3-4f66-b94f-b1bdb999dbf0) - 1 comment, 1 upvote - [What level of training is necessary to benefit from the application?](https://www.g2.com/discussions/user-training) - 1 comment, 1 upvote - [Security](https://www.g2.com/discussions/security-046b42c0-0e57-4eee-b7aa-ebc2fd84eba3) - 1 comment, 1 upvote - [View COMPASS Quality Management System pricing details and edition comparison](https://www.g2.com/products/compass-quality-management-system/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+11%3A43%3A33+-0500&secure%5Bsession_id%5D=0799a8f4-3c6e-4e3d-a5f1-a94814289e29&secure%5Btoken%5D=8c4c69256d9b4ebc90776e4ee912d23e97ee981f23b43ed90fc360750b0a7054&format=llm_user) ## COMPASS Quality Management System Features **Portfolio Management** - Portfolio Types - Planning - Alignment - Portfolio Mix **Prepare** - Strategy Map - Strategy Model - Rules - Frameworks **Nonconformance** - Conformance Records - CAPA - Change Management **Feedback** - Ranking - Commenting **Project Management** - Dependencies - Priorities - Lean Management **Plan ** - Vision Statement - Goals - Collaboration - Cascade Planning **Quality system** - Document Control - Collaboration - Analytics and Reports **Idea Sources** - External Idea Generation - Internal Idea Generation **Resource Management** - Definition - Allocation - Optimization **Optimize** - Progress Tracking - KPIs - OKR **Risk Management** - Operational Risk **Idea Collection** - Idea Campaigns - Surveys - Forums - Suggestion Box - Mind Mapping **Data & Analytics** - Visualizations - Performance **Inspection Management** - Templates - Workflows - Corrective Actions **Integrations** - Gamification - Project Planning **Execute** - Performance - Communication - Alignment - Performance **Compliance** - Standards & Regulations - Permits - Certifications **Strategy - Project and Portfolio Management** - Simulation - Tracking - Planning - Objectives - Visiblity - Alignment - Risk Management - Implementation - Optimization - Prioritization **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top COMPASS Quality Management System Alternatives - [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) - 4.0/5.0 (1,577 reviews) - [Octave Reliance (ETQ Reliance)](https://www.g2.com/products/octave-reliance-etq-reliance/reviews) - 4.3/5.0 (596 reviews) - [Greenlight Guru Quality Management System](https://www.g2.com/products/greenlight-guru-quality-management-system/reviews) - 4.5/5.0 (401 reviews)