Because of the SYNC, we don't have to double-enter our customer information into two different systems, and it helps our entire organization have clarity across the board.

It was a fairly easy process to set up the SYNC agent, Commercient did the heavy lifting configuring the sync to our CRM, and the post-implementation support has been good as well. Review collected by and hosted on G2.com.

The more often you want the two systems to sync with each other, it's going to cost you. To have a real-time sync can be pretty pricey.

If you upgrade your ERP system and need to establish the sync between the ERP and CRM, it's an extra add-on cost to do that, which I wasn't expecting. Review collected by and hosted on G2.com.

Their customer support is top notch. If they don't get it right the first time, they will work with you to ensure your needs are met. Review collected by and hosted on G2.com.

You must be very specific with your requests to ensure all needs are met. Review collected by and hosted on G2.com.

The team at Salesforce has responded quickly with requested improvements or changes to the app made by our sales team. We've also been able to communicate with our initial implementation team which really sped up the process as they know us. Review collected by and hosted on G2.com.

There was one aspect of our accounting software that they didn't have a pre-determined way to integrate. It didn't take them long to figure it out though. Review collected by and hosted on G2.com.

It's a very affordable way to get almost live data from Sage to Salesforce. Helps make our sales team expenentially more effective. Review collected by and hosted on G2.com.

Had a few issues getting data in the right buckets during the sync but it was quickly remedied. Review collected by and hosted on G2.com.

Delivered ahead of shcedule exactly what we expected Review collected by and hosted on G2.com.

There are no drawbacks to using SYNC. I'll use them every time. Review collected by and hosted on G2.com.

Working with a great team, like with Julian. The tool itself is pretty straightforward. This helps us work with the system to accommodate any needs we may have. Review collected by and hosted on G2.com.

Since the system is a little straightforward and from our case with our accounting system, we have to make sure data integrity is solid. If the system could be a little better with giving that confidence it would be above and beyond. Review collected by and hosted on G2.com.

Very configurable and reliable. Set it and forget it! Once you map your data and set the SYNC schedule, you honestly forget about the background process. Reliable uptime and logic prevents a need to touch. Review collected by and hosted on G2.com.

Haven't come across any yet. Pricing is reasonable, value is great and they are very responsive to case for support and projects Review collected by and hosted on G2.com.

Purchased the integration for our company with multiple sites over the globe. The integration worked well and allowed geographically distant members of staff access to information without having to access the ERP or to take the time of administration staff by requesting reports. Review collected by and hosted on G2.com.

The contract could have been clearer to me, however that is down to me and not commercient. Sometimes the reports can be tricky to create, especially when they are complicated. Review collected by and hosted on G2.com.

The Sync lets us grab the critical data from our old ERP and move it to a CRM system ( Salesforce). Without facing the challenges of updating/migrating our ERP Review collected by and hosted on G2.com.

Nothing, all problems have been on our end. Review collected by and hosted on G2.com.

Very easy to implement. Customer support is easy to deal with. Review collected by and hosted on G2.com.

No real downsides. Maybe slighly more communication from customer support. Review collected by and hosted on G2.com.