--- title: COLLECTIONS AND RECOVERY Reviews meta_title: 'COLLECTIONS AND RECOVERY Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how COLLECTIONS AND RECOVERY works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 5 scale: '5' date_modified: '2026-09-28' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # COLLECTIONS AND RECOVERY Reviews **Vendor:** Shaw Systems Associates, LLC **Category:** [Credit and Collections Software](https://www.g2.com/categories/credit-and-collections) **Average Rating:** 4.3/5.0 **Total Reviews:** 5 ## About COLLECTIONS AND RECOVERY Full-featured delinquency management software manages every phase of an account's lifecycle for customer service, collections and recovery. ## COLLECTIONS AND RECOVERY Reviews ### 1. It was user friendly and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Firdaus J. | Independent Consultant, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 17, 2022 **What do you like best about COLLECTIONS AND RECOVERY?** It manages every phase of the account life cycle of the key account. Process automation. User-defined screens. Data driven technology. Pop-up alerts. **What do you dislike about COLLECTIONS AND RECOVERY?** It's not real time accounting. Payment processing takes time. **What problems is COLLECTIONS AND RECOVERY solving and how is that benefiting you?** Managing work flow is solved by queuing over night and automated tasks. Provides alerts based data driven technology. ### 2. Let's GET The Money! **Rating:** 5.0/5.0 stars **Reviewed by:** Sonja S. | C, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 23, 2021 **What do you like best about COLLECTIONS AND RECOVERY?** I like being able to collect on past due balances without the hassle **What do you dislike about COLLECTIONS AND RECOVERY?** No dislikes, I love the ease of collections and recovery **What problems is COLLECTIONS AND RECOVERY solving and how is that benefiting you?** We are able to use the process to categorize by amount, name and age of debt. The realization is how much money can be loss. ### 3. Learning **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 28, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about COLLECTIONS AND RECOVERY?** Easy to maneuver in categories for reconciliation of accounts receivables. **What do you dislike about COLLECTIONS AND RECOVERY?** I have not found anything at this point. **What problems is COLLECTIONS AND RECOVERY solving and how is that benefiting you?** easy to cross-reference between insurance and adjustment ### 4. Collections the right way **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 24, 2021 **What do you like best about COLLECTIONS AND RECOVERY?** I am stopping all the possible losses daily. **What do you dislike about COLLECTIONS AND RECOVERY?** Unable to make contact with some of the customers usually ends in a loss for the company. **What problems is COLLECTIONS AND RECOVERY solving and how is that benefiting you?** The more information that we gather from customers, makes it easier to collect. ### 5. great software for accounts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 30, 2020 **What do you like best about COLLECTIONS AND RECOVERY?** I like how the software is easy to use and the way the flow of the system. I also like that you are able to see reports of accounts and how you use those accounts. I also enjoy the simplicity of the software and how the accounts help not only the company but customers. I love how the system separates things and areas for you so that if you are looking for a specific thing you can find it easily. **What do you dislike about COLLECTIONS AND RECOVERY?** I dislike how the software looks. I would love to see a more updated look on the software. I also don't like the specific use of keys for different functions. I dislike that the company would give more educational videos so that you can learn the system more. **Recommendations to others considering COLLECTIONS AND RECOVERY:** Some recommendations would be to look into to see if the system gives free training so that employees can become more familiar with the system and better assist customers. I would also recommend seeing what this system may offer compared to other systems that are similar. I would recommend maybe a guide for new employees to use so that it can be easy to learn. **What problems is COLLECTIONS AND RECOVERY solving and how is that benefiting you?** I use the software for all problems when it comes to customer accounts. This is the main use of customer accounts and how we communicate with account services and recovery. I realized that this is really beneficial for companies so that customers can get the best service. I also have been able to use the system to understand accounts better. ## COLLECTIONS AND RECOVERY Discussions - [What are collections activities?](https://www.g2.com/discussions/what-are-collections-activities) - [What should I look for in collection software?](https://www.g2.com/discussions/what-should-i-look-for-in-collection-software) - [What is collection software?](https://www.g2.com/discussions/what-is-collection-software) - [View COLLECTIONS AND RECOVERY pricing details and edition comparison](https://www.g2.com/products/collections-and-recovery/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-01+11%3A48%3A22+-0500&secure%5Bsession_id%5D=9cf0c54c-cde2-4265-a4f2-4e3db79e38d9&secure%5Btoken%5D=8f9fb76bdb67d12d44d473a24bcfd284b98320a52207b88f59624b41865e3e90&format=llm_user) ## COLLECTIONS AND RECOVERY Features **Customer Credit** - Credit Limits - Credit History - Credit Limits Adjustment - Integration with Credit Rating Agencies - Credit Limit Suspension - Collection Agencies - Accounting Integration - Third-Party Integrations **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Invoice Matching** - Incomplete Payments - Match Invoices and Payments - Errors and Adjustments - Cash Application **Collections** - Partial Payments - Disputed Transactions - Personalized Customer Messaging - Customer Profiles - Electronic Payments **Analytics** - At Risk Customers - Esimated vs Actual Receipts - Collections Effectiveness - Scaleability - Artificial Intelligence - Compliance Control - Payment Collection - In-House Collections **Self Service** - Customer Portal - Financial Documents **Agentic AI - Credit and Collections** - Autonomous Task Execution - Multi-step Planning - Adaptive Learning **Additional Functionality** - Real-Time Updates - Compliance Management - Activity Dashboard - Auto-Dialer - Credit Card Processing - Payment Plans - Automated Scheduling - API - Workflow Management - Activity Tracking - Multi-Currency - Multiple Payment Options - Callback Scheduling - Generative AI - Business Process Automation - Email Templates - Historical Reporting - Multi-Channel Communication - Data Import/Export - Invoice Management - Reporting & Statistics - Transaction Management - Multiple User Accounts - Risk Assessment - Customizable Templates - AI Copilot - Alerts/Notifications - Client Management - Contact Management - Automated Notices - Call Recording - User Management - Real-Time Analytics - Credit Reporting - Search/Filter - Commission Management - Borrower Management - Template Management - Customizable Reports - Monitoring - Reminders - Real-Time Reporting ## Top COLLECTIONS AND RECOVERY Alternatives - [Billtrust](https://www.g2.com/products/billtrust/reviews) - 4.4/5.0 (510 reviews) - [Invoiced](https://www.g2.com/products/invoiced/reviews) - 4.5/5.0 (401 reviews) - [Creditsafe](https://www.g2.com/products/creditsafe/reviews) - 4.5/5.0 (329 reviews)