| Contact Us | Boost agent efficiency with a messaging-first workspace - Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
- Integrations & Developer Experience: Includes Integration Hub, access to 50+ data, connect & customize APIs, CRM connectors and functions
- Automations & AI: Includes Intent Manager (Build, Optimize, Analyze, and Discover Features) Create, manage, test, and activate intent domain models using LivePerson NLU. Includes pre-built domain and starter pack access for top verticals and use cases.
- Conversational Intelligence: Includes Data Transporter and Report Center
- Technical Support: Standard
- Customer Success: Community
- Implementation: Bronze
|
Fin with your current helpdesk | $0.991 Resolution | Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked. - Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
- Customizable tone and answer length
- Takes action to update external systems
- Transfers to agents directly in preferred Inbox
|
CXone Mpower Digital Agent | Starting at $71.001 Agent Per Month | Digital first package supports 30+ digital channels - Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
- Dedicated agent and supervisor workspace
- Prebuilt data visualization dashboard and reports
- Digital recording and storage
|
