--- title: CMNTY Platform Reviews meta_title: 'CMNTY Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CMNTY Platform works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 7 scale: '5' date_modified: '2026-06-21' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # CMNTY Platform Reviews **Vendor:** CMNTY **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 3.3/5.0 **Total Reviews:** 7 ## About CMNTY Platform CMNTY Platform is a highly intuitive online platform used by marketers and insights professionals for project-based market research and continuous insights communities. CMNTY's platform and services include panel recruitment, qual and quant research activities, video focus groups, moderation, AI-powered data analysis and reporting. CMNTY Platform offers a variety of qualitative and quantitative research methods including digital journals, discussion boards, surveys, IDI and virtual focus groups combined into a single online platform. CMNTY supports short-term (turnkey) projects and continuous insights communities. Launch your project within a day, and get actionable insights within just a few days or weeks. Get a 360 degree view and continuous in-depth understanding of your target audience. Provide your client or business department with actionable insights that helps them make better informed decisions. ## CMNTY Platform Reviews ### 1. Worst communication possible to participants negatively impacting brands **Rating:** 0.0/5.0 stars **Reviewed by:** Damien F. | Entrepreneur In Residence, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about CMNTY Platform?** I'm so baffled how they treat their participants and the type of communication they are doing that I would not recommend this platform to any brands. **What do you dislike about CMNTY Platform?** Customer support ineffective. The communication of the potential participants goes from extreme communication to removing them if a quota has been reached within seconds without having providing any information, warning or messages. I don't reckon having experienced such an extremely bad experience. **What problems is CMNTY Platform solving and how is that benefiting you?** Finding large areas of participants across cheap panel sourcing. ### 2. Great for group and community collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Candy T. | Social Media Strategist | Influential Blogger | Public Relations & Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2018 **What do you like best about CMNTY Platform?** I like the features like the blog, forum, and connectivity that comes with the platform. I also like the reward system available to users as they are able to redeem for rewards. That feature is great for interaction and engagement with your audience. The blog feature allows you to share thoughts and information with the readers as well as post comments which is always helpful. The Google Translate option is great for businesses that have a community full of people who speak other languages. It makes it easy to translate without having to switch back and forth with translation software. **What do you dislike about CMNTY Platform?** I feel like the pricing is a bit steep for the platform and is not tailored to small businesses with regard to pricing. I'm not sure the newsletter system integrates with current platforms you have newsletters setup with but that would be ideal since I use a different e-news blast platform to send out newsletters to my followers and readers. Again, the pricing is just too steep for us as a startup small business. I think they should come up with a different pricing structure for really small businesses with 1-4 employees. **Recommendations to others considering CMNTY Platform:** I would recommend you check out the features like the forum, blog, journal, chat, and custom blocks to see if you like the way they are setup or not. I would also review the pricing structure to see if it's something your company can afford as a small business. **What problems is CMNTY Platform solving and how is that benefiting you?** Being able to connect and communicated with users/readers of my website. ### 3. User-friendly software with personal assistance **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2017 **What do you like best about CMNTY Platform?** I like how easy it is to use the software. It speaks for itself, but it also has a great explanation guide. And when you still don't know how to get around, the team of CMNTY Platform is always available to answer your questions. Apart from that, the software itself is also really nice, it has a lot of cool features to ask your audience for information: challenge, chat, forum, questionnaire, stepboard, diary etc. **What do you dislike about CMNTY Platform?** If you want something new implemented, it can take a while for CMNTY Platform to deliver and it's often quite expensive. I also miss a lot of insight into data about our users, their activity and newsletters. You can make Excel-exports, but I miss a tool that provides a clear overview. I also think it's a pity that CMNTY Platform doesn't create apps for their communities anymore. **Recommendations to others considering CMNTY Platform:** If you're not very experienced with web publishing, this tool is great for you. If you need to be able to show results in the form of data, maybe also look at other affordable options. **What problems is CMNTY Platform solving and how is that benefiting you?** With our community software we are able to stay in contact with 300 Dutch millennials who provide us with important information: what they watch, how they use media and how RTL could improve the way she currently reaches them. With their feedback we can tweak our content and distribution of our content to their preferences. ### 4. Versatile software, good for building relationships with your audience (/gain insights). **Rating:** 3.5/5.0 stars **Reviewed by:** Nikky V. | Community Manager, Market Research, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2017 **What do you like best about CMNTY Platform?** The platform offers a very user-friendly interface for both members as community managers. It's easy to access from different devices, and because of the social aspect (friendly look & feel, much space for interaction), it's natural for members to engage in conversations. It also offers several different modules, such as journal/log, forum, poll, questionnaire and chat, enabling us to offer our clients different ways of gathering insights, within one platform. The option to custom design some parts of the lay-out is an obvious advantage, and so is the possibility to run communities for three different languages within one platform. Exporting data is a piece of cake, and the data is easy to interpret. Questionnaire data graphs are automatically generated, and also easy to read and export and share (also in PDF format). Last but not least, communication between us and CMNTY is fast and pleasant. **What do you dislike about CMNTY Platform?** The platform still requires quite a bit of hand-work. This can be time-consuming, but a bigger issue is that hand-work makes you more susceptible to error. We would also like to see more analysts/researchers being involved in the development of the platform/modules. The questionnaire module is a good example of this. Logic, conditions, routing are limited and not very... logical :-). You can't set logic based upon previous answers, an option very common in for example free questionnaire programming software. Unfortunately, that means we have to come up with a work-around regularly. Randomization of pages within the questionnaire is also not possible, which is usually a necessity for concept research. In which case we simply cannot use this module for questionnaires of this nature. We believe that if the researchers who use questionnaires on a daily basis were consulted (more often), this may have looked different. **What problems is CMNTY Platform solving and how is that benefiting you?** Many. We help our clients make decisions on many different levels by connecting them with their target group or a general audience. What design to go for and why? What product package appeals most? Which pay-off has most potential and why? We even do product tests by means of CMNTY. Basically: with CMNTY we get to answer many marketing and communications, product development and customer experience questions. And not just the which and the what, but also the why. ### 5. easy to use for non-tech users **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2018 **What do you like best about CMNTY Platform?** gamification is a great feature. It's very user-friendly and a lot of member engagement features. **What do you dislike about CMNTY Platform?** Clunky UI. Could be more modern. Wish there were more integrations. **What problems is CMNTY Platform solving and how is that benefiting you?** member engagement and interaction. ### 6. Great product with excellent customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Pavel T. | Junior Insight Manager, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2017 **What do you like best about CMNTY Platform?** Setting up a platform is very easy, since the settings are logical. A wide range of settings and different languages. Visually pleasing overall and the ability to change the design. Amazing customer support. **What do you dislike about CMNTY Platform?** Not straightforward for users sometimes, navigation feels clunky in some modules. Notifications and security settings are not modifiable enough. Following user's activity is difficult. An ability to cancel your plan feels "hidden". The regular plan has some illogical language translations. **Recommendations to others considering CMNTY Platform:** CMNTY provides a highly modifiable platform for your communities. It's both visually pleasing and engaging with different task modules. User management is done very well. **What problems is CMNTY Platform solving and how is that benefiting you?** We've found a platform that can be set up whenever, with a price that fits us. Fits well for short-term projects. ### 7. Good template to build your own research community **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2017 **What do you like best about CMNTY Platform?** Once you're used to the platform, it's reasonably easy to use. **What do you dislike about CMNTY Platform?** Some aspects aren't intuitive initially and I would prefer to change some language tabs at various points. **Recommendations to others considering CMNTY Platform:** Get the initial training - excellent and couldn't have done it without this **What problems is CMNTY Platform solving and how is that benefiting you?** Running a member community for client to develop new ideas and inform business decisions. ## CMNTY Platform Discussions - [What is CMNTY Platform used for?](https://www.g2.com/discussions/what-is-cmnty-platform-used-for) - [View CMNTY Platform pricing details and edition comparison](https://www.g2.com/products/cmnty-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+08%3A00%3A35+-0500&secure%5Bsession_id%5D=1b893546-9c97-42be-ad70-e701c13dcbb8&secure%5Btoken%5D=be9630fb928841cdfd547bf2a0301b201e8b0e7ef8827a76afc31ddb9f10617b&format=llm_user) ## CMNTY Platform Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **Insights** - Analytics - Collaboration - Sorting **Generative AI** - AI Text Summarization ## Top CMNTY Platform Alternatives - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (382 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,912 reviews) - [User Interviews](https://www.g2.com/products/user-interviews/reviews) - 4.6/5.0 (681 reviews)