CMNTY Platform Reviews & Product Details

I'm so baffled how they treat their participants and the type of communication they are doing that I would not recommend this platform to any brands. Review collected by and hosted on G2.com.

Customer support ineffective. The communication of the potential participants goes from extreme communication to removing them if a quota has been reached within seconds without having providing any information, warning or messages. I don't reckon having experienced such an extremely bad experience. Review collected by and hosted on G2.com.

I like the features like the blog, forum, and connectivity that comes with the platform. I also like the reward system available to users as they are able to redeem for rewards. That feature is great for interaction and engagement with your audience. The blog feature allows you to share thoughts and information with the readers as well as post comments which is always helpful. The Google Translate option is great for businesses that have a community full of people who speak other languages. It makes it easy to translate without having to switch back and forth with translation software. Review collected by and hosted on G2.com.

I feel like the pricing is a bit steep for the platform and is not tailored to small businesses with regard to pricing. I'm not sure the newsletter system integrates with current platforms you have newsletters setup with but that would be ideal since I use a different e-news blast platform to send out newsletters to my followers and readers. Again, the pricing is just too steep for us as a startup small business. I think they should come up with a different pricing structure for really small businesses with 1-4 employees. Review collected by and hosted on G2.com.

I like how easy it is to use the software. It speaks for itself, but it also has a great explanation guide. And when you still don't know how to get around, the team of CMNTY Platform is always available to answer your questions. Apart from that, the software itself is also really nice, it has a lot of cool features to ask your audience for information: challenge, chat, forum, questionnaire, stepboard, diary etc. Review collected by and hosted on G2.com.

If you want something new implemented, it can take a while for CMNTY Platform to deliver and it's often quite expensive. I also miss a lot of insight into data about our users, their activity and newsletters. You can make Excel-exports, but I miss a tool that provides a clear overview. I also think it's a pity that CMNTY Platform doesn't create apps for their communities anymore. Review collected by and hosted on G2.com.

The platform offers a very user-friendly interface for both members as community managers. It's easy to access from different devices, and because of the social aspect (friendly look & feel, much space for interaction), it's natural for members to engage in conversations. It also offers several different modules, such as journal/log, forum, poll, questionnaire and chat, enabling us to offer our clients different ways of gathering insights, within one platform. The option to custom design some parts of the lay-out is an obvious advantage, and so is the possibility to run communities for three different languages within one platform. Exporting data is a piece of cake, and the data is easy to interpret. Questionnaire data graphs are automatically generated, and also easy to read and export and share (also in PDF format). Last but not least, communication between us and CMNTY is fast and pleasant. Review collected by and hosted on G2.com.

The platform still requires quite a bit of hand-work. This can be time-consuming, but a bigger issue is that hand-work makes you more susceptible to error.

We would also like to see more analysts/researchers being involved in the development of the platform/modules. The questionnaire module is a good example of this. Logic, conditions, routing are limited and not very... logical :-). You can't set logic based upon previous answers, an option very common in for example free questionnaire programming software. Unfortunately, that means we have to come up with a work-around regularly. Randomization of pages within the questionnaire is also not possible, which is usually a necessity for concept research. In which case we simply cannot use this module for questionnaires of this nature. We believe that if the researchers who use questionnaires on a daily basis were consulted (more often), this may have looked different. Review collected by and hosted on G2.com.

gamification is a great feature. It's very user-friendly and a lot of member engagement features. Review collected by and hosted on G2.com.

Clunky UI. Could be more modern. Wish there were more integrations. Review collected by and hosted on G2.com.

Setting up a platform is very easy, since the settings are logical. A wide range of settings and different languages. Visually pleasing overall and the ability to change the design. Amazing customer support. Review collected by and hosted on G2.com.

Not straightforward for users sometimes, navigation feels clunky in some modules. Notifications and security settings are not modifiable enough. Following user's activity is difficult. An ability to cancel your plan feels "hidden". The regular plan has some illogical language translations. Review collected by and hosted on G2.com.

Once you're used to the platform, it's reasonably easy to use. Review collected by and hosted on G2.com.

Some aspects aren't intuitive initially and I would prefer to change some language tabs at various points. Review collected by and hosted on G2.com.