Couldn't afford more hires. Clerk's AI filled the gap and let us scale. Consistent, accurate, always on. Review collected by and hosted on G2.com.
Some features were buried in settings. Had to ask support to find them. Review collected by and hosted on G2.com.
Unified everything into one channel. AI handles FAQs, order updates, scheduling. Saves hours daily and students get a consistent experience. Review collected by and hosted on G2.com.
Mobile app is limited compared to desktop. Fine for quick replies though. Review collected by and hosted on G2.com.
Trained the AI agent once. It's been performing reliably ever since. Students get real help, we get our time back. Low maintenance is an understatement. Review collected by and hosted on G2.com.
More follow-up campaign templates would be nice. Review collected by and hosted on G2.com.
We were really out of shape beforehand. Unanswered messages, unanswered calls. The AI of Clerk Chat continues to handle patients who contacted us previously via calls or texts. What's fascinating about the memory is how it captures the context of a phone conversation whenever the patients text you back later on. Review collected by and hosted on G2.com.
It took some days to establish an AI tone in the healthcare industry, but no worries. Review collected by and hosted on G2.com.
Failed with other platforms. Clerk was different. Theiragent understood nuance, tracked context, and even closed tickets on its own. Review collected by and hosted on G2.com.
Advanced agent setup had some trial and error. Documentation helped. Review collected by and hosted on G2.com.
Managing SMS and WhatsApp from one place is huge. AI agent was running with automated replies within hours. Messages are organized in a shared inbox and bot-to-human handoff is seamless. Review collected by and hosted on G2.com.
Advanced automation config took some time. Their docs and support made it manageable. Review collected by and hosted on G2.com.
Clerk's team helped us define conversation paths, match our brand tone, and go live confidently. It was collaborative and fast. Review collected by and hosted on G2.com.
More in-product tutorials would help new users. But the onboarding team makes up for it. Review collected by and hosted on G2.com.
Their implementation team walked us through everything. AI picked up our product knowledge almost instantly. Handles 80% of common questions accurately right out of the gate. Review collected by and hosted on G2.com.
Would love native integrations with some niche tools. API fills the gap. Review collected by and hosted on G2.com.
The AI handles appointment reminders, FAQs, order updates - all the repetitive stuff that was eating our day. And it doesn't just spit out canned responses. It actually reads what people are asking and gives relevant answers. Review collected by and hosted on G2.com.
Reporting for AI conversations could be better. They said it's coming soon. Review collected by and hosted on G2.com.
Launched the AI agent and deflection rates jumped immediately. Saved our support team from burnout. Customers get near-instant replies that sound on-brand. Review collected by and hosted on G2.com.
Wish I could adjust response timing to feel even more human. Minor thing. Review collected by and hosted on G2.com.
Averages based on real user reviews.
1 month
3 months
8%