Cleo Integration Cloud Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the responsive customer support of Cleo Integration Cloud, enhancing their overall experience and learning process. (8 mentions)

Users appreciate the seamless connectivity of Cleo Integration Cloud, enabling diverse and efficient integrations across platforms. (7 mentions)

Users value the integration capabilities of Cleo Integration Cloud, enabling seamless connections to diverse software with ease. (7 mentions)

Users value the easy integrations of Cleo Integration Cloud, simplifying complex setups and enhancing overall efficiency. (6 mentions)

Users value the easy setup of Cleo Integration Cloud, enabling seamless EDI connections for efficient operations. (5 mentions)

Users find the difficult learning curve of Cleo Integration Cloud frustrating due to complex tools and minimal support. (5 mentions)

Users find the pricing to be high, raising concerns about the overall feasibility of Cleo Integration Cloud. (4 mentions)

Users experience slow processing with Cleo Integration Cloud, citing delayed support and ineffective integration updates. (4 mentions)

Users find the complexity of integration and training within Cleo Integration Cloud to be challenging and time-consuming. (3 mentions)

Users often face a steep learning curve with Cleo Integration Cloud, complicating advanced configurations and customizations. (3 mentions)

5 Pros or Advantages of Cleo Integration Cloud

1. Customer Support

Users value the responsive customer support of Cleo Integration Cloud, enhancing their overall experience and learning process.

See 8 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Integration and Intuitive UI"

What do you like about Cleo Integration Cloud?

I use Cleo Integration Cloud as a communication platform. I like its ease of use and the user interface. It's important for me to navigate with the le

Povilas D.

Mid-Market (51-1000 emp.)

4.0/5

"Streamlined Integrations, Excellent Support"

What do you like about Cleo Integration Cloud?

We like Cleo Integration Cloud's constant progress with upgrades and updates, including visual overhauls. Their support is good too. We really like th

2. Connectivity

Users appreciate the seamless connectivity of Cleo Integration Cloud, enabling diverse and efficient integrations across platforms.

See 7 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Integration and Intuitive UI"

What do you like about Cleo Integration Cloud?

I use Cleo Integration Cloud as a communication platform. I like its ease of use and the user interface. It's important for me to navigate with the le

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경민 .

Small-Business (50 or fewer emp.)

4.0/5

"Amazing Customer Service"

What do you like about Cleo Integration Cloud?

What I like best about Cleo Integration Cloud (CIC) is its centralized and user-friendly interface that allows us to monitor, manage, and troubleshoot

3. Integration Capabilities

Users value the integration capabilities of Cleo Integration Cloud, enabling seamless connections to diverse software with ease.

See 7 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Integration and Intuitive UI"

What do you like about Cleo Integration Cloud?

I use Cleo Integration Cloud as a communication platform. I like its ease of use and the user interface. It's important for me to navigate with the le

Povilas D.

Mid-Market (51-1000 emp.)

4.0/5

"Streamlined Integrations, Excellent Support"

What do you like about Cleo Integration Cloud?

We like Cleo Integration Cloud's constant progress with upgrades and updates, including visual overhauls. Their support is good too. We really like th

4. Easy Integrations

Users value the easy integrations of Cleo Integration Cloud, simplifying complex setups and enhancing overall efficiency.

See 6 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Integration and Intuitive UI"

What do you like about Cleo Integration Cloud?

I use Cleo Integration Cloud as a communication platform. I like its ease of use and the user interface. It's important for me to navigate with the le

Alexander B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service, has not disappointed since we've moved over to Cleo"

What do you like about Cleo Integration Cloud?

At our company we use Cleo every day in our day-to-day operations. We have had them assist us with setting up EDI connections with several companies,

5. Setup Ease

Users value the easy setup of Cleo Integration Cloud, enabling seamless EDI connections for efficient operations.

See 5 mentions

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Amanda C.

Mid-Market (51-1000 emp.)

4.5/5

"Quick, efficient, and very well communicated."

What do you like about Cleo Integration Cloud?

The team at Cleo has kept us informed of every step of the process and if there has been any issues with setup or customer integration.

Alexander B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service, has not disappointed since we've moved over to Cleo"

What do you like about Cleo Integration Cloud?

At our company we use Cleo every day in our day-to-day operations. We have had them assist us with setting up EDI connections with several companies,

5 Cons or Disadvantages of Cleo Integration Cloud

1. Difficult Learning

Users find the difficult learning curve of Cleo Integration Cloud frustrating due to complex tools and minimal support.

See 5 mentions

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Verified User

Enterprise (> 1000 emp.)

1.5/5

"Hasn't been as functional as we would like"

What do you dislike about Cleo Integration Cloud?

Has not been effective to integrate with Shopify (slow update speed) Does not easily ETL between cloud systems or ftp

Alexander B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service, has not disappointed since we've moved over to Cleo"

What do you dislike about Cleo Integration Cloud?

The only downside I can think of is when setting up your own EDI connections it can be quite a lot to take in and set up the first few times. However,

2. Expensive

Users find the pricing to be high, raising concerns about the overall feasibility of Cleo Integration Cloud.

See 4 mentions

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Moulik B.

Small-Business (50 or fewer emp.)

4.0/5

"Useful for business if used witfully"

What do you dislike about Cleo Integration Cloud?

The price is somewhat high, which makes me question whether it is truly feasible.

Mounib R.

Mid-Market (51-1000 emp.)

4.0/5

"Streamlined Integration and Reliable Support with Cleo Integration Cloud"

What do you dislike about Cleo Integration Cloud?

One of the main downsides is the platform’s learning curve when exploring advanced configuration options or custom scripting—some features aren’t as i

3. Slow Processing

Users experience slow processing with Cleo Integration Cloud, citing delayed support and ineffective integration updates.

See 4 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Using Cleo Integration Cloud for EDI"

What do you dislike about Cleo Integration Cloud?

The Cleo Support team responses are delayed, likely because we are in different timezones.

Mounib R.

Mid-Market (51-1000 emp.)

4.0/5

"Streamlined Integration and Reliable Support with Cleo Integration Cloud"

What do you dislike about Cleo Integration Cloud?

One of the main downsides is the platform’s learning curve when exploring advanced configuration options or custom scripting—some features aren’t as i

4. Complexity

Users find the complexity of integration and training within Cleo Integration Cloud to be challenging and time-consuming.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enjoy the versatility and options for integration."

What do you dislike about Cleo Integration Cloud?

Response from support can be difficult and slow. The training is not in depth enough, and the help materials are minimal. So both of those things will

Rahul S.

Small-Business (50 or fewer emp.)

5.0/5

"Potential to literally do anything - Software for the future"

What do you dislike about Cleo Integration Cloud?

The software is complex and has a crazy amount of features. The training doesnt show you everything but all the basics needed to set things up.

5. Learning Difficulty

Users often face a steep learning curve with Cleo Integration Cloud, complicating advanced configurations and customizations.

See 3 mentions

See Related User Reviews

Mounib R.

Mid-Market (51-1000 emp.)

4.0/5

"Streamlined Integration and Reliable Support with Cleo Integration Cloud"

What do you dislike about Cleo Integration Cloud?

One of the main downsides is the platform’s learning curve when exploring advanced configuration options or custom scripting—some features aren’t as i

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enjoy the versatility and options for integration."

What do you dislike about Cleo Integration Cloud?

Response from support can be difficult and slow. The training is not in depth enough, and the help materials are minimal. So both of those things will

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Verified User in Dairy

Enterprise (> 1000 emp.)

6/19/2026

"EDI Project Coordinator"

4/5

What do you like best about Cleo Integration Cloud?

Ease of creating and managing endpoints and dataflows. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

It has its blind spots. Regarding the cockpit, it lacks filters in some message areas. Saving filters in Jobs. No duplicate usernames across multiple tenants. Review collected by and hosted on G2.com.

Response from Jenn Bigdeliazari of Cleo

edit

The endpoint and dataflow management experience you described is what we've aimed for — good to hear it's landing that way. The Cockpit gaps you've flagged (filter coverage in message areas, saved filters in Jobs, and cross-tenant username handling) are specific and useful, and I've passed them along to our product team — this exactly the the type of feedback that shapes where we invest next. In the meantime, if any of these are impacting your workflow, reach out to your CSM or open a case at https://support.cleo.com/hc/en-us and we can often create workarounds while additional capabilities are developed.

Whitney A.

Mid-Market (51-1000 emp.)

3/19/2026

"Automates Supply Chain with Fast Setup"

5/5

What do you like best about Cleo Integration Cloud?

I appreciate the automated workflow orchestration in Cleo Integration Cloud, as it reduces manual intervention. The initial setup was fast, which was really convenient. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Better built destination file transferred capabilities Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

6/11/2026

"Flexible Service with Multiple Transfer Methods and Great Support"

5/5

What do you like best about Cleo Integration Cloud?

It runs as a service, very flexible, multiple transfer methods and has great support Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Price keeps increasing every year since we started using Cleo. Review collected by and hosted on G2.com.

Response from Jenn Bigdeliazari of Cleo

edit

Thank you so much for the 10/10 — we're really glad to hear that Cleo's flexibility, multi-protocol support, and logging capabilities have made a real difference in your day-to-day operations. It means a lot that our support team has been part of that positive experience. We understand price increases can be challenging and we appreciate the feedback. At Cleo, we are constantly innovating the product with new capabilities (I.e. AI-powered features), and continue to push the security and scalability of our platform. With that said, we genuinely take feedback seriously because we want to ensure customers continue to see strong ROI from the platform. If you'd like to discuss your account or explore how to get the most value from your subscription, please don't hesitate to reach out to your account team directly.

Verified User in Defense & Space

Enterprise (> 1000 emp.)

5/28/2026

"Easy to Adapt and Use: Cleo Integration Cloud Delivers"

4/5

What do you like best about Cleo Integration Cloud?

Cleo Integration Cloud is easy to adapt to and use. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Missing some features, more out of box dashboards Review collected by and hosted on G2.com.

Alexander B.

IT Systems Support Specialist

Mid-Market (51-1000 emp.)

11/6/2024

"Great Service, has not disappointed since we've moved over to Cleo"

5/5

What do you like best about Cleo Integration Cloud?

At our company we use Cleo every day in our day-to-day operations. We have had them assist us with setting up EDI connections with several companies, making it very easy to integrate into our logistics environment. Their service allows us to use a variety of EDI files as needed, the possibility to manage/create our own connections in-house, and save us a lot of money from other solutions. When we need to contact customer support, we normally get a response back within the first couple of hours of an issue. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

The only downside I can think of is when setting up your own EDI connections it can be quite a lot to take in and set up the first few times. However, they do have a full class on explaining everything you need to do to be successful in setting up connections. Review collected by and hosted on G2.com.

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경민 .

ERP software consultant

Small-Business (50 or fewer emp.)

7/31/2025

"Amazing Customer Service"

4/5

What do you like best about Cleo Integration Cloud?

What I like best about Cleo Integration Cloud (CIC) is its centralized and user-friendly interface that allows us to monitor, manage, and troubleshoot EDI transactions in real time. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

one challenge is that some configurations and updates require Cleo support involvement Review collected by and hosted on G2.com.

Moulik B.

Head of Marketing Department

Small-Business (50 or fewer emp.)

9/23/2025

"Useful for business if used witfully"

4/5

What do you like best about Cleo Integration Cloud?

It helps facilitate a seamless exchange of data with my trading partners in my business. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

The price is somewhat high, which makes me question whether it is truly feasible. Review collected by and hosted on G2.com.

Rahul S.

Director of Technology

Small-Business (50 or fewer emp.)

12/11/2024

"Potential to literally do anything - Software for the future"

5/5

What do you like best about Cleo Integration Cloud?

The best part of moving to a software like cleo is like swimming in the ocean. You can literally do anything with a file as long as you are able to understand the transformation process. All the members that we communicated with had one thing in common, listening. They knew exactly what we were looking for in a short amount of time.

We were able to achieve the following,

The ability to create complex setups and data flows.

The ability to connect to various software irrespective of the data type.

Our automation has a way higher success rate than other systems given the complex setups.

The implementation process was smooth and the porject manager ensured that the project was always within timelines. We were able to launch projects with complex setups in less than 2-3 weeks. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

The software is complex and has a crazy amount of features. The training doesnt show you everything but all the basics needed to set things up. Review collected by and hosted on G2.com.

What problems is Cleo Integration Cloud solving and how is that benefiting you?

The integration aspect was definitely the biggest benefit in our case. There are very few software out there that can do any to any data type with EDI and integrate with ERP(s) and create complex flows for file transfer.

This results in more automation and less errors. We are able to automate literally anything when it comes to EDI and dont need to blow a hole in our budget with an expensive ERP. Review collected by and hosted on G2.com.

Berlinda Y.

IT Service Manager

Mid-Market (51-1000 emp.)

2/16/2023

"Stress free and wonderful support team"

4.5/5

What do you like best about Cleo Integration Cloud?

Everything in one location - you can see the details and setting up is easy once you learn how to do it. The Support and Integration Team are a good source to learn from. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

The portal sometimes does not update as quickly and if there is down time, the notification is sometime late or do not get it at all. Review collected by and hosted on G2.com.

Adam J.

Senior EDI System Specialist

Small-Business (50 or fewer emp.)

11/12/2024

"Cleo Integration Cloud - One of the best Platforms for EDI"

5/5

What do you like best about Cleo Integration Cloud?

The best feature of CIC is allowing customers to support their own EDI in house. This can be done easily using their platform for integration and EDI development. I work for a food redistribution company that did not have much of an established EDI department for our vendors and customers. We are looking to grow our EDI business and went to Cleo to accomplish this task. There was a learning curve to their software, but it has the ability to do so many different integrations. They also watch for technology and security changes and update their platform to accommodate these changes. This allows our EDI to align with our company policies for security. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Customer support could be more responsive on updates especially for enhancements. It would be nice to have more documentation on implementation using real life scenarios. It's hard to find any documentation for building out business processes. I would like to learn more about what CIC studio can do and CIC so it would be nice to see more interactions with customer videos and meetings showing different types of development and integration. Review collected by and hosted on G2.com.

What problems is Cleo Integration Cloud solving and how is that benefiting you?

CIC allows us to translate data from our ERP system and send data in a format that can be sent to our vendors and customers and allows us to also translate it back to our ERP system for inbound data. This also allows us to have a secure connection through Cleo and not directly connecting each vendor and customer through our network. Review collected by and hosted on G2.com.