Cleo Integration Cloud Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the responsive customer support of Cleo Integration Cloud, enhancing their overall experience and learning process. (8 mentions)

Users appreciate the seamless connectivity of Cleo Integration Cloud, enabling diverse and efficient integrations across platforms. (7 mentions)

Users value the integration capabilities of Cleo Integration Cloud, enabling seamless connections to diverse software with ease. (7 mentions)

Users value the easy integrations of Cleo Integration Cloud, simplifying complex setups and enhancing overall efficiency. (6 mentions)

Users value the easy setup of Cleo Integration Cloud, enabling seamless EDI connections for efficient operations. (5 mentions)

Users find the difficult learning curve of Cleo Integration Cloud frustrating due to complex tools and minimal support. (5 mentions)

Users find the pricing to be high, raising concerns about the overall feasibility of Cleo Integration Cloud. (4 mentions)

Users experience slow processing with Cleo Integration Cloud, citing delayed support and ineffective integration updates. (4 mentions)

Users find the complexity of integration and training within Cleo Integration Cloud to be challenging and time-consuming. (3 mentions)

Users often face a steep learning curve with Cleo Integration Cloud, complicating advanced configurations and customizations. (3 mentions)

5 Pros or Advantages of Cleo Integration Cloud

1. Customer Support

Users value the responsive customer support of Cleo Integration Cloud, enhancing their overall experience and learning process.

See 8 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Integration and Intuitive UI"

What do you like about Cleo Integration Cloud?

I use Cleo Integration Cloud as a communication platform. I like its ease of use and the user interface. It's important for me to navigate with the le

Povilas D.

Mid-Market (51-1000 emp.)

4.0/5

"Streamlined Integrations, Excellent Support"

What do you like about Cleo Integration Cloud?

We like Cleo Integration Cloud's constant progress with upgrades and updates, including visual overhauls. Their support is good too. We really like th

2. Connectivity

Users appreciate the seamless connectivity of Cleo Integration Cloud, enabling diverse and efficient integrations across platforms.

See 7 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Integration and Intuitive UI"

What do you like about Cleo Integration Cloud?

I use Cleo Integration Cloud as a communication platform. I like its ease of use and the user interface. It's important for me to navigate with the le

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Small-Business (50 or fewer emp.)

4.0/5

"Amazing Customer Service"

What do you like about Cleo Integration Cloud?

What I like best about Cleo Integration Cloud (CIC) is its centralized and user-friendly interface that allows us to monitor, manage, and troubleshoot

3. Integration Capabilities

Users value the integration capabilities of Cleo Integration Cloud, enabling seamless connections to diverse software with ease.

See 7 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Integration and Intuitive UI"

What do you like about Cleo Integration Cloud?

I use Cleo Integration Cloud as a communication platform. I like its ease of use and the user interface. It's important for me to navigate with the le

Povilas D.

Mid-Market (51-1000 emp.)

4.0/5

"Streamlined Integrations, Excellent Support"

What do you like about Cleo Integration Cloud?

We like Cleo Integration Cloud's constant progress with upgrades and updates, including visual overhauls. Their support is good too. We really like th

4. Easy Integrations

Users value the easy integrations of Cleo Integration Cloud, simplifying complex setups and enhancing overall efficiency.

See 6 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Integration and Intuitive UI"

What do you like about Cleo Integration Cloud?

I use Cleo Integration Cloud as a communication platform. I like its ease of use and the user interface. It's important for me to navigate with the le

Alexander B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service, has not disappointed since we've moved over to Cleo"

What do you like about Cleo Integration Cloud?

At our company we use Cleo every day in our day-to-day operations. We have had them assist us with setting up EDI connections with several companies,

5. Setup Ease

Users value the easy setup of Cleo Integration Cloud, enabling seamless EDI connections for efficient operations.

See 5 mentions

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Amanda C.

Mid-Market (51-1000 emp.)

4.5/5

"Quick, efficient, and very well communicated."

What do you like about Cleo Integration Cloud?

The team at Cleo has kept us informed of every step of the process and if there has been any issues with setup or customer integration.

Alexander B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service, has not disappointed since we've moved over to Cleo"

What do you like about Cleo Integration Cloud?

At our company we use Cleo every day in our day-to-day operations. We have had them assist us with setting up EDI connections with several companies,

5 Cons or Disadvantages of Cleo Integration Cloud

1. Difficult Learning

Users find the difficult learning curve of Cleo Integration Cloud frustrating due to complex tools and minimal support.

See 5 mentions

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Verified User

Enterprise (> 1000 emp.)

1.5/5

"Hasn't been as functional as we would like"

What do you dislike about Cleo Integration Cloud?

Has not been effective to integrate with Shopify (slow update speed) Does not easily ETL between cloud systems or ftp

Alexander B.

Mid-Market (51-1000 emp.)

5.0/5

"Great Service, has not disappointed since we've moved over to Cleo"

What do you dislike about Cleo Integration Cloud?

The only downside I can think of is when setting up your own EDI connections it can be quite a lot to take in and set up the first few times. However,

2. Expensive

Users find the pricing to be high, raising concerns about the overall feasibility of Cleo Integration Cloud.

See 4 mentions

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Moulik B.

Small-Business (50 or fewer emp.)

4.0/5

"Useful for business if used witfully"

What do you dislike about Cleo Integration Cloud?

The price is somewhat high, which makes me question whether it is truly feasible.

Mounib R.

Mid-Market (51-1000 emp.)

4.0/5

"Streamlined Integration and Reliable Support with Cleo Integration Cloud"

What do you dislike about Cleo Integration Cloud?

One of the main downsides is the platform’s learning curve when exploring advanced configuration options or custom scripting—some features aren’t as i

3. Slow Processing

Users experience slow processing with Cleo Integration Cloud, citing delayed support and ineffective integration updates.

See 4 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Using Cleo Integration Cloud for EDI"

What do you dislike about Cleo Integration Cloud?

The Cleo Support team responses are delayed, likely because we are in different timezones.

Mounib R.

Mid-Market (51-1000 emp.)

4.0/5

"Streamlined Integration and Reliable Support with Cleo Integration Cloud"

What do you dislike about Cleo Integration Cloud?

One of the main downsides is the platform’s learning curve when exploring advanced configuration options or custom scripting—some features aren’t as i

4. Complexity

Users find the complexity of integration and training within Cleo Integration Cloud to be challenging and time-consuming.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enjoy the versatility and options for integration."

What do you dislike about Cleo Integration Cloud?

Response from support can be difficult and slow. The training is not in depth enough, and the help materials are minimal. So both of those things will

Rahul S.

Small-Business (50 or fewer emp.)

5.0/5

"Potential to literally do anything - Software for the future"

What do you dislike about Cleo Integration Cloud?

The software is complex and has a crazy amount of features. The training doesnt show you everything but all the basics needed to set things up.

5. Learning Difficulty

Users often face a steep learning curve with Cleo Integration Cloud, complicating advanced configurations and customizations.

See 3 mentions

See Related User Reviews

Mounib R.

Mid-Market (51-1000 emp.)

4.0/5

"Streamlined Integration and Reliable Support with Cleo Integration Cloud"

What do you dislike about Cleo Integration Cloud?

One of the main downsides is the platform’s learning curve when exploring advanced configuration options or custom scripting—some features aren’t as i

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enjoy the versatility and options for integration."

What do you dislike about Cleo Integration Cloud?

Response from support can be difficult and slow. The training is not in depth enough, and the help materials are minimal. So both of those things will

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Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

6/9/2026

"Cleo’s Intuitive, User-Friendly Monitoring Made Easy"

4/5

What do you like best about Cleo Integration Cloud?

Intuitive and user friendly features are available in Cleo. Application is easy to use for "consumers" (monitoring functions). Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Important amount of technical information is available in the application, making it sometimes a bit challenging to just find the most important data. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

3/5/2026

"Solid Option for Streamlining EDI and Document Integration"

4/5

What do you like best about Cleo Integration Cloud?

The deep customization is one of the best features. You can pretty much design, define, and map any integration within the CIC studio, only limited by your own resources and capability. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Some of this is improving, but the CIC Cockpit needs more detailed transaction logging. Also, more ad hoc reporting capability and the reporting customization in the cockpit could be better. Review collected by and hosted on G2.com.

Kristil C.

ERP Analyst

Mid-Market (51-1000 emp.)

3/5/2026

"Cleo University and Responsive Support Made Our Transition Smooth"

4.5/5

What do you like best about Cleo Integration Cloud?

The Cleo University has been the most helpful aspect of my transition into using Cleo. The staff also has made the transition smooth as they have been insightful, quick to respond, and provide great customer service and assistance. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

In my experience thus far, I haven't had any dislikes. We've had a few hiccups, but that was more on the vendors/customers we are working with to get live. Review collected by and hosted on G2.com.

Ishan P.

System Integration Specialist

Mid-Market (51-1000 emp.)

11/5/2024

"Best SAAS based tool for communication"

5/5

What do you like best about Cleo Integration Cloud?

Streamlined and Efficient Integration Solution

Excellent Customer Support and Easy Setup

A Flexible and Scalable Solution for Growing Businesses

Improved Data Accuracy and Operational Efficiency Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Monitoring tools within CIC could have been better Review collected by and hosted on G2.com.

Response from Jenn Bigdeliazari of Cleo

edit

Glad to hear AS2/HTTP/SFTP has been running smoothly and that setup and support made getting there easy, Ishan — that combination of reliability and ease is exactly what we're building CIC around as more growing teams lean on it for mission-critical EDI. Thanks for flagging monitoring as an area to improve — since the review doesn't get into specifics, it'd help a lot if you looped in your CSM so we can understand exactly what's falling short and prioritize the right fix. In the meantime, it's worth exploring Cleo's Orchestration edition, which brings advanced transaction lifecycle monitoring with AI-native capabilities and may already close some of the gaps you're running into. Appreciate the detail here — feedback like this is exactly what shapes what we build next.

Verified User in Manufacturing

Enterprise (> 1000 emp.)

10/9/2026

"Easy to Configure and Not Overly Complicated"

5/5

What do you like best about Cleo Integration Cloud?

for the most part it is not too complicated to configure Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Documentation could be more detailed on some topics Review collected by and hosted on G2.com.

Response from Jenn Bigdeliazari of Cleo

edit

Reliable SFTP transfers with a banking partner is a use case where getting the configuration right really matters — glad Cleo’s been up to the task.

Your note on documentation is well-taken, and it’s feedback we take seriously. In the meantime, support.cleo.com has a growing library of guides, and our support team is always happy to fill in the gaps if you hit a wall.

Verified User in Warehousing

Small-Business (50 or fewer emp.)

6/4/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Streamlined EDI Integrations with Strong Support"

3.5/5

What do you like best about Cleo Integration Cloud?

Streamlines EDI integrations and support. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Some configurations require technical expertise. Review collected by and hosted on G2.com.

Verified User in Automotive

Small-Business (50 or fewer emp.)

5/29/2026

"Consistently Knowledgeable Support That Really Knows the Product"

5/5

What do you like best about Cleo Integration Cloud?

I really appreciate their customer service and support. I usually work with the same support person, Rashon Rose, and he is consistently knowledgeable and helpful. He knows the product well and can often point out where we may need to double-check details in our own systems. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

I have worked on Cleo/Lexicom systems for quite a while so of course, I am more familiar with their old legacy (not web based) software. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

6/3/2026

"All-in-One Integration Platform That Simplifies EDI, APIs, File Transfer, and Onboarding"

4/5

What do you like best about Cleo Integration Cloud?

It combines several integration approaches—EDI, APIs, file transfer, partner onboarding, and workflow orchestration—into a single platform. It brings these capabilities together in one place, which makes it easier to manage integrations without juggling multiple tools. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

The platform is powerful, but that power comes with complexity. New users often need significant training before they become productive, especially if they're not already familiar with EDI, B2B integration, or data mapping concepts. Review collected by and hosted on G2.com.

Vince R.

Director of Information Technology

Mid-Market (51-1000 emp.)

5/9/2024

"Cleo works great!"

5/5

What do you like best about Cleo Integration Cloud?

Ease of use, always on. I can sleep at night not worrying about things. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

Cost is a bit high. Integration took a bit longer than expected and sometimes when there are issues it takes longer to resolve. Review collected by and hosted on G2.com.

Dave D.

Mid-Market (51-1000 emp.)

5/26/2026

"Effortless EDI Transmissions - Stellar Support"

5/5

What do you like best about Cleo Integration Cloud?

I like Cleo Integration Cloud for its ease of use, the fact that it's stable and their support is top notch. Review collected by and hosted on G2.com.

What do you dislike about Cleo Integration Cloud?

I honestly can't think of anything. Review collected by and hosted on G2.com.