A lot of the tools that the CIC offers are very robust and user-friendly. One of my favorite functions is the ability to generate and send out a new connection certificate, and have the CIC auto-magically update the certificate once the trade partner installs and uses it. That cuts down on a lot of the coordination required for the effort.

I also do like the ease of seeing the documents before and after transformation with minimum extra effort. Review collected by and hosted on G2.com.

Sometimes the support isn't as reachable as I feel it should be. I don't often need to make high priority tickets for production down issues, but there can be a lack of communication back to me after I've made a ticket. Also per the support site documentation, there's a phone number to call to escalate the ticket, but no one has ever picked up in the few times that I've had calls. This leaves me with uncertainty on if a ticket has been assigned or worked on. Review collected by and hosted on G2.com.

It’s a solution that eliminates the need for a VAN. The self-service option for developing EDI translator software is also helpful and makes the process easier. Review collected by and hosted on G2.com.

Adoption of AI in development is definitely growing, but I’d love to see it accelerate even more so the SDLC becomes more intuitive and faster overall. Review collected by and hosted on G2.com.

The ease of use and flow of the UI within CIC. The details given are amazing. Review collected by and hosted on G2.com.

Sometimes, the response time and the "engineering" part slows out projects down a lot. Yes, the tickets are getting to them because they are deeper and bigger issues but the communication needs to be better. Review collected by and hosted on G2.com.

I like that Cleo Integration Cloud is very flexible, especially in the area of EDI mappings. It's clear that we made a good choice by switching to this platform, as it is much easier to work with Cleo. The integration is more visible and user-friendly, and it adapts to new technologies without the need for a server. Additionally, we have received very good attention from the Project Management team, which has been a very positive aspect. Review collected by and hosted on G2.com.

At the beginning, we had a small problem where the documentation that had been provided was not reviewed correctly, which led to the creation of an incorrect statement of work. Some EDI mappings, such as EDI fact, were not included in the statement of work, causing delays in the project. Review collected by and hosted on G2.com.

Cleo Studio is a comprehensive tool that’s continually being improved. Review collected by and hosted on G2.com.

I’d like Cleo Integration Cloud to offer more learning resources so it’s easier to get up to speed and make the most of the platform. Review collected by and hosted on G2.com.

The capability that I like most about Cleo Integration Cloud is the CIC cockpit. The ability to provide access to the EDI process to multiple teams is invaluable. Review collected by and hosted on G2.com.

At the moment, we haven’t come across any features that we dislike. Review collected by and hosted on G2.com.

We like Cleo Integration Cloud's constant progress with upgrades and updates, including visual overhauls. Their support is good too. We really like the SVN functionality which works kind of like GitHub for storing different copies of my projects, making it easy to audit and review previous deployments or versions of a project and track changes. This feature really helps with audit and backtracking potential problems during deployment. Review collected by and hosted on G2.com.

CIC Studio UI might be a bit cleaner because now it almost looks like it's zoomed in a bit. You're not able to see that much information on your current screen as you used to be, so we have to drag windows around to see all the information. No problems with the CIC dashboard itself, but I think the CIC Studio could have some improvements when it comes to the UI. Review collected by and hosted on G2.com.

I use Cleo Integration Cloud for EDI and appreciate its tools like Studio for mappings which make development efficient. I like how Cleo Integration Cloud's orchestration feature provides monitoring, visibility, and management. Harmony's secure communications are another aspect I value. Review collected by and hosted on G2.com.

The trading partner list can be sorted alphabetically, and in reference tables, columns should be modified in the same way as rows. Review collected by and hosted on G2.com.

Cleo Integration Cloud is a powerful, all-in-one integration platform with strong EDI capabilities. It makes it easier to manage integrations and better support day-to-day business operations. Review collected by and hosted on G2.com.

It feels cumbersome at times, and I occasionally run into difficulties when troubleshooting complex issues. It also needs more detailed documentation and better diagnostic tools. Review collected by and hosted on G2.com.

I like the deployment process the most. It's very safe and prevents the issue of bad codes. It also helps retrieve previous versions easily. I appreciate that if the codes have errors, it does not allow you to deploy. Review collected by and hosted on G2.com.

The rebuilt functions should be more flexible. The BPS is changing because it requires deep experience and new users are unable to handle it. I think it will need more drag and drop canvas. Review collected by and hosted on G2.com.