Clearstream Reviews (189)

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Reviews

Clearstream Reviews (189)

View 1 Video Reviews
4.8
189 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and customer support of Clearstream, highlighting its intuitive interface and quick response times as key benefits. Many appreciate how it integrates seamlessly with Planning Center, allowing for efficient communication and scheduling. A common limitation noted is the cost of additional features, particularly for emojis and keywords.
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CD
Corey D.
Student Pastor
Small-Business (50 or fewer emp.)
"Clearstream is an excellent way to easily communicate with families about our events."
5/5
What do you like best about Clearstream?

I love how easy it is to set up keywords so that others can easily subscribe to message lists. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I don't know if a message has been opened, so I may have people on my lists who have just blocked the number instead of unsubscribing. Review collected by and hosted on G2.com.

Response from Ben Kaiser of Clearstream

Hey Corey πŸ‘‹

Thanks for taking the time to leave a review. We're glad our Keywords are working well for you!

If you have any questions or want ideas for workarounds, don't hesitate to reach out. πŸ™‚

Tim B.
TB
Tim B.
Co-Founder & CIO
Mid-Market (51-1000 emp.)
"Great feature set and user interface, easy for the novice or the pro to both utilize and jump into."
4.5/5
What do you like best about Clearstream?

Clearstream has great Support and has a decent set of features, such as managing multiple organizations or business units under one umbrella. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

Sometimes, finding admin functions when logged in as an administrator can be confusing, especially when managing multiple business units in one master account. Pro Tip - be sure to switch accounts to the master account, when performing admin functions, such as billing updates, etc. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Tim πŸ‘‹

Thanks for taking the time to leave a review. We're glad our features and API functions are working well for you and your church!

If you have any questions, don't hesitate to reach out πŸ™‚

Seth M.
SM
Seth M.
Next Steps Pastor
Small-Business (50 or fewer emp.)
"Fluid. Easy. Impressive!"
5/5
What do you like best about Clearstream?

I love how easy and friendly the user interface is. Never once has the team or myself been lost and not able to figure something out. I also really love how easy it is to send out texts to people with a preview before sending them. I have caught so many typos because of that amazing feature. Plus, the price of Clearstream is amazing!!! Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

hmmm....... I'm not sure a can think of anything. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Seth πŸ‘‹

Thanks for taking the time to leave a review. We're so glad Clearstream is easy to use for you and your team! Don't hesitate to reach out with any questions or concerns.

RB
Robby B.
Campus Pastor
Small-Business (50 or fewer emp.)
"Clearstream was a great decision!"
5/5
What do you like best about Clearstream?

Clearstream has made my workflow so easy with connection to Planning Center and that ability to create lists, schedule messages, and stay in touch with our people. Their customer support is amazing! I've been able to connect with real people any time I need help. They've gone above and beyond for our little church. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

Understanding how workflows function was a little confusing at first, which made some of my triggers not work correctly, but they helped me figure it out. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Robby πŸ‘‹

Thanks for taking the time to leave a review. We're excited to hear that our Workflows are working so well for you! Don't hesitate to reach out with any other questions or concerns.

Verified User in Religious Institutions
AR
Verified User in Religious Institutions
Small-Business (50 or fewer emp.)
"ClearStream simplifies our communications!"
5/5
What do you like best about Clearstream?

What's best about Clearstream is the ease of use to change keyword prompts and other things as needed and quickly, the fact that we can communicate with our community so much faster than via email, and allowing people to sign up for events is a breeze and increases participation in events! We're so thankful for a platform like Clearstream that simplifies our communication pathways and helps us focus on what's most important. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

Keyword limits are low for our subscription level I think but we can change them as needed week to week and sharing keyword prompts for the 97000 basic text in number gets crowded and options are limited...BUT we we can always create our own number so that's not really that bad. Also would love to be able to create keywords via the app but as far as I know you have to use a desktop browser to do that. Other than that, that's it! Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey there πŸ‘‹

Thanks for leaving a review. Have you heard of our Smart Keywords feature? You can use one Keyword for multiple paths.

There's more on this feature here: http://help.clearstream.io/en/articles/4724402-what-is-a-smart-keyword

Please reach out for any more questions or concerns πŸ™‚

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Great people, great price, useful service, room for improvements"
4/5
What do you like best about Clearstream?

We can reach a large audience quickly and track where we obtained that person. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I would like to see more workflow options, integrations, etc. An add-to calendar function would be beneficial. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Thanks for leaving a review πŸ™‚ We're glad Clearstream is working for your church! We'll send your suggestions to our development team.

If you have any questions or concerns, feel free to reach out and we'd be happy to help.

Jason R.
JR
Jason R.
Small Business Owner
Small-Business (50 or fewer emp.)
"It’s great to know they care so much!"
4.5/5
What do you like best about Clearstream?

I love the team and the system honestly. They really make a point to find better ways to serve us. I love that I can use Clearstream on my phone and that I always have access to their Customer Success team if I have any questions. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

Honestly the most annoying things about Clearstream are the errors I make because I’m not double checking the texts I send out. If you double check it's a great experience! Lol Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Jason πŸ‘‹

Thanks for your review. We're glad our team and our platform are serving you and your church! Please reach out if you have any questions or concerns πŸ™‚

Liz J.
LJ
Liz J.
Communications Director
Mid-Market (51-1000 emp.)
"Best texting software available."
5/5
What do you like best about Clearstream?

Clearstream has made it so much easier to get leads quickly and get people connected to our organization. We have received about 75% more leads year over year by implementing this service. The shortcodes are important to us. In other services, you have to use a ten-digit number, which is clunky and hard to remember. With CS the keywords and codes are simple. It integrates with several CMS software to make it a seamless experience on the back end. Less manual entry. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

We've been very happy with CS. We like being able to have sub-accounts that have their own lists. Great analytics and easy to use. I have the app on my phone so i can send and receive messages any time. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Liz πŸ‘‹

Thanks for taking the time to leave a review. We're so happy Clearstream is working for you and your church! Please reach out with any questions or concerns πŸ™‚

Joel M.
JM
Joel M.
Director of Christian Education
Small-Business (50 or fewer emp.)
"Awesome service, useful tool, all for a price that's hard to beat!"
4.5/5
What do you like best about Clearstream?

The user interface on web and on mobile app is so easy to use. I love that I can easily schedule messages ahead of time, set up automatic workflows, and if I need to, text a last minute reminder or change of plans from my phone or ipad to any of my lists. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

Nothing - I've only ever had good experiences with Clearstream, with their customer service, and with their messaging apps. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Joel πŸ‘‹

Thanks for taking the time to leave a review. We're so glad Clearstream's interface is easy to use! Don't hesitate to reach out with any questions or concerns πŸ™‚

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Easy to use and connect to our church family. Seamless connection with Planning Centre."
5/5
What do you like best about Clearstream?

I love the easy connection with Planning Centre to sync contacts. We have been using it almost weekly to stay in touch with our church family and it also makes it easy to reply to messages. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

The layout could probably be more open and clear. There seems to be a lot of duplication which I can understand on a website basis. However, the primary functions could be more highlighted on the layout of the website. For example, "create a message" could be the main button (larger) that pops out right when you open clearstream. I am capable of figuring all this out on your website, but when I think of some of the less tech-savvy church leaders, this would be helpful. Also the contacts sync button could be more easily accessible. Maybe even every time you send a message it re-syncs the contacts with planning center to make sure everyone is there. sometimes I add peoples to Planning center the same day I send out a text. Again, I know to sync the contacts, but some less tech-savvy people might not. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Thanks for leaving a review! We're glad our Planning Center integration is working well for you. This is really good feedback and we've passed your feedback onto our product team. We always want the user experience to be easy to use πŸ™‚