Clearstream Reviews (189)

View 1 Video Reviews
Reviews

Clearstream Reviews (189)

View 1 Video Reviews
4.8
189 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and customer support of Clearstream, highlighting its intuitive interface and quick response times as key benefits. Many appreciate how it integrates seamlessly with Planning Center, allowing for efficient communication and scheduling. A common limitation noted is the cost of additional features, particularly for emojis and keywords.
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
WW
Will W.
Youth Pastor
Small-Business (50 or fewer emp.)
"Ease of Use"
5/5
What do you like best about Clearstream?

Being able to setup automated workflows has really helped us gain effeciency within our organization. We also love the one on one text features! Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

So far, there isn't anything we dislike. Review collected by and hosted on G2.com.

Sam F.
SF
Sam F.
Communications Administrator
Small-Business (50 or fewer emp.)
"Great features and usability in Canada."
5/5
What do you like best about Clearstream?

We love that Clearstream had the best support for Canadian numbers than any other competitive services. Also, integration with Planning Center is crucial to our decision to use Clearstream. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

It would be helpful to simplify and streamline the process of creating subaccounts and assigning new numbers to them. Currently, it requires the intervention of support to help set up. Review collected by and hosted on G2.com.

Carlos S.
CS
Carlos S.
I rule over all things technical (IT Manager)
Small-Business (50 or fewer emp.)
"Clearstream has been a great help to our ministry, and has enabled us to easily contact our church"
5/5
What do you like best about Clearstream?

I enjoy the simplicity it has when integrating to Planning Center. This has made it easy to notify groups of certain events based on demographics. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I need it to be easier to tell who decides to opt-out of the text. It would be nice to have a report where I can see that.

I would also like a report to see who has used our keywords. Right now, I have to go through a list of people and pull out the new names there.

I also need to know if I am texting any house numbers. our database has a mix of house numbers and cell numbers. It would be nice to know who has a house number listed, so that I can work on getting their cell. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Carlos 👋

Thanks for taking the time to leave a review. We're glad our integration with Planning Center is working well for you! Feel free to reach out to our team and we would love to get you any data that you need 🙂

David Y.
DY
David Y.
Lead Pastor
Small-Business (50 or fewer emp.)
"We totally pleased with Clearstream's options and ease of service."
5/5
What do you like best about Clearstream?

I love how it integrates with Planning Center and helped streamline our guest connection and follow up Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I can't really say I dislike anything. We are happy Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey David 👋

Thanks for taking the time to leave a review. We're glad Clearstream's integrations are working well for you.

If you have any questions or concerns, feel free to reach out and we'd be happy to help.

Philip B.
PB
Philip B.
Assoc. Pastor of college and singles
Mid-Market (51-1000 emp.)
"great product"
5/5
What do you like best about Clearstream?

I like the fact that I can have multiple groups that go out at different times. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I don't think the base price gives you enough credits. Review collected by and hosted on G2.com.

David L.
DL
David L.
Lead Pastor
Small-Business (50 or fewer emp.)
"Clearstream is by far the best"
5/5
What do you like best about Clearstream?

Clearstream is easy to navigate around via the web and app. I love how easy it was to import our data and set up groups. Scheduling messages is by far the best tool on here. We can schedule messages and set up reoccurring ones. Support is also quick and fast. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I haven't found anything yet. From all that we have been with, this one has been the best one we have used. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey David 👋

Thanks for taking the time to leave a review. We're glad Clearstream is easy to navigate!

If you have any questions or concerns, feel free to reach out and we'd be happy to help.

Sammi G.
SG
Sammi G.
Communications Director
Small-Business (50 or fewer emp.)
"Amazing Customer Service!"
5/5
What do you like best about Clearstream?

Customer Service is always outstanding every time I reach out needing help or with any issues. It's a great church texting solution for churches looking for something simple for their members and easy for staff/volunteers to use and maintain. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

Because of the keyword we chose, people from other churches accidentally text our code if they put a space in the keyword their church has chosen. These misdirected texts can be challenging to maintain and wastes some of our monthly texting allocations. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Sammi 👋

Thanks for taking the time to leave a review. We're glad our customer support has been helpful for you! We're sorry to hear about the trouble with your Keyword. We recommend using Keywords that are unique to your specific church.

If you need help or have any questions, don't hesitate to reach out 🙂

Ronnie V.
RV
Ronnie V.
Freelance Designer
Mid-Market (51-1000 emp.)
"One of the Best Texting Services for Non-Profits"
4.5/5
What do you like best about Clearstream?

This is one of the easiest platforms for creating Text-In workflows and automation. Easily gather contact information or send a mass message with ease to your contact list. Quickly and reliably get signups with shortcodes and the options for longcodes. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

If you do not use all of your credits at the end of the billing cycle, they do not just continue to accumilate. So you will need to be sure that you are on the appropriate plan before you get ready to send a mass text. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Ronnie 👋

Thanks for taking the time to leave a review. We're glad Clearstream is easy to use and reliable! We do offer rollover credits and custom plans to help find the appropriate credit usage for each church.

Feel free to reach out if you have any questions or concerns 🙂

MB
Mark B.
P
Small-Business (50 or fewer emp.)
"Easy to use and a great way to engage your church."
5/5
What do you like best about Clearstream?

It is easy to tailor your Clearstream account to your needs. It integrates seamlessly with Planning Center and Mailchimp so you don't have multiple databases to maintain. Whether your monthly subscription is large or small, you can still purchase extra credits for high-volume times, and the responses all come back in the app, so you see them right away and can reply. Two-way communication is a much better fit for most churches than one-way broadcasting only. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

Sometimes I have to run a sync manually to make sure recent updates are included. That's a very minor gripe. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Mark 👋

Thanks for taking the time to leave a review. We're excited Clearstream is working well for you and your church! Our syncs do automatically run every 24 hours, but you can sync your information at anytime from the Subscribers page. Under each list name, there should be a Sync Now option.

If you have any questions, don't hesitate to reach out 🙂

Erika B.
EB
Erika B.
Office Manager
Small-Business (50 or fewer emp.)
"Very Helpful, Easy to Use"
5/5
What do you like best about Clearstream?

I love the lists feature that allows me to create groups for different purposes as well as import pre-created lists from Planning Center. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I wish emojis didn't cost so many credits to use, but there's nothing to complain about the functionality of the program. Review collected by and hosted on G2.com.

Response from Lizzie Reese of Clearstream

Hey Erika! Thank you for taking the time to review Clearstream! We are so glad it's been easy for you to use overall (except the cost of credits when using emojis).

If you have any questions or would just like more help, reach out to our support team! We're happy to jump on a video call and help however we can. :) Thanks again for your review!

Thanks,

Lizzie