ClearSale Features
Intelligence (4)
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Transaction Scoring
Rates each transaction's risk based on specific factors and their benchmarked scores.
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Risk Assessment
Flags suspicious transactions and either alerts administrators or declines transaction.
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Intelligence Reporting
Actively gathers data on suspicious purchasing sources and characteristics of common committers of fraud.
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ID Analytics
Stores data from external or internal sources related to fake accounts, evaluating users for risk.
Detection (7)
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Fraud Detection
Finds patterns in common occurrences of fraud to use when evaluating risk of purchasers.
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Alerts
Alerts administrators when fraud is suspected or transactions have been declined.
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Real-Time Monitoring
Constantly monitors system to detect anomalies in real time.
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Payment Verification
Requires verification of credit card, debit card, and money transfers prior to accepting payments
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Bot Mitigation
Monitors for and rids systems of bots suspected of committing fraud.
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Real-Time Monitoring
Constantly monitors system to detect anomalies in real time.
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Alerts
Alerts administrators when fraud is suspected or transactions have been declined.
Response (2)
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Device Tracking
Keeps records of geographic location and IP addresses of fraud suspects.
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Fraud Markers
Tags users suspected of committing fraud and identifies them upon return.
Analysis (4)
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ID Analytics
Stores data from external or internal sources related to fake accounts, evaluating users for risk.
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Intelligence Reporting
Actively gathers data on suspicious purchasing sources and characteristics of common committers of fraud.
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Incident Reports
Produces reports detailing trends and vulnerabilities related to payments and fraud.
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Administration (3)
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Fraud Markers
Tags users suspected of committing fraud and identifies them upon return.
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Transaction Scoring
Rates each transaction's risk based on specific factors and their benchmarked scores.
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Blacklisting
Prevents previous committers of fraud from future transactions.
Agentic AI - Fraud Detection (3)
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives
Additional Functionality (33)
Onboarding
Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service
Risk Management
Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
Digital Signature
Electronic signing method that validates the authenticity and integrity of a digital document
Workflow Management
Create, design and manage workflows for repetitive tasks
Data Capture and Transfer
Import, collect, and capture data from multiple sources
Consent Management
Manage user consent requests and documents
Customer Data Management
Searchable repository of information about clients
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Mobile Access
Access software remotely via mobile devices
For Financial Institutions
Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies.
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Video Conferencing
Connect with meeting participants remotely over video
Behavior Tracking
Track visitors'/audience's responses across web pages and other optimized content
API
Application programming interface that allows for integration with other systems/databases
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Blockchain Support
Supports access to crypto blockchains
SDKs
A set of software tools and programs used by developers to create applications for specific platforms
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Geolocation
Determines the location of a device using GPS or an IP address
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Multi-Language
Manage and support multiple languages
Scheduling
Plan availability and assign specific time slots for tasks and resources
Authentication
Verify the identity of users/devices to enable secure access
Case Management
Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Lifecycle Management
Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance
Secure Data Storage
Securely stores data to prevent data loss or breaches
Address Validation
Verifies and confirms the accuracy of an address
Biometrics
Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns.
Document Management
Store, manage, and track all electronic documents in a centralized location
Forms Management
Store, manage and track all forms in a centralized location
Reporting & Analytics - Chargeback Management (3)
Root Cause Analysis
Identifies the underlying source of each dispute, such as criminal fraud, friendly fraud, or merchant error.
Recovery Reporting
Quantifies revenue recovered and fees avoided across disputes fought and disputes prevented.
Win Rate Analytics
Reports dispute outcomes and win rates by reason code, card network, processor, and product.
Integrations - Chargeback Management (3)
Order & Fulfillment Data Integration
Connects to e-commerce, order management, and shipping systems to pull order evidence automatically.
Multi-Processor Support
Manages disputes across multiple processors, acquirers, and merchant IDs from a single account.
Payment Processor Integration
Connects to payment gateways, processors, and acquirers to sync transaction and dispute data.
Chargeback Prevention - Chargeback Management (4)
Chargeback Ratio Monitoring
Tracks chargeback-to-transaction ratios against card network thresholds and flags monitoring program risk.
Automated Refunds & Order Cancellation
Issues refunds or cancels fulfillment automatically in response to inbound alerts to stop a chargeback from being filed.
Prevention Alerts
Ingests pre-dispute alerts from networks such as Ethoca and Verifi so cases can be resolved before a chargeback posts.
Transaction Risk Scoring
Scores transactions for fraud and chargeback risk before an order is approved.
Dispute Management - Chargeback Management (5)
Dispute Case Management
Centralizes chargeback cases in a single queue with status, ownership, and response deadlines.
Representment Submission
Compiles and submits network-compliant response packages to acquirers, processors, and card networks.
Evidence Collection
Gathers transaction, order, shipping, and customer data required to build a dispute response.
Reason Code Mapping
Maps each dispute to its card network reason code and routes it to the matching response workflow.
Response Templates
Provides configurable rebuttal letter templates by reason code, card network, and merchant policy.
Agentic AI - Chargeback Management (3)
Adaptive Learning
Improves performance based on feedback and experience.
Decision Making
Makes informed choices based on available data and objectives.
Autonomous Task Execution
Capability to perform complex tasks without constant human input.


