--- title: Class Reviews meta_title: 'Class Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 165 reviews by the users' company size, role or industry to find out how Class works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 165 scale: '5' date_modified: '2026-09-22' parent_category: name: Education url: https://www.g2.com/categories/education ---

Class Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Class, facilitating engaging virtual classrooms without installation barriers. (8 mentions)
Users appreciate the variety of engaging tools provided by Class, enhancing the virtual learning experience significantly. (4 mentions)
Users appreciate the engaging monitoring tools of Class, enhancing participation and support for every learner's needs. (3 mentions)
Users praise the stellar customer support of Class, highlighting its effectiveness in enhancing the learning experience. (2 mentions)
Users appreciate the ease of access provided by Class, enabling smooth use without installation barriers. (2 mentions)
Users express frustration with limited resources and outdated apps, hindering the overall effectiveness of the product. (3 mentions)
Users express disappointment over browser compatibility, wishing for a dedicated desktop application instead of web access. (1 mentions)
Users experience call drops that disrupt their sessions, resulting in frustrating material loss and login issues. (1 mentions)
Users find the difficulty in editing and deleting class meetings frustrating, often requiring API calls for changes. (1 mentions)
Users find the editing limitations frustrating, often needing to delete and recreate meetings instead of editing them directly. (1 mentions)

5 Pros or Advantages of Class

5 Cons or Disadvantages of Class

GR
Gunay R.
Lead Specialist, Core Applications and Integration
Mid-Market (51-1000 emp.)
"Monitoring Engagement Tool Makes Student Tracking Effortless"
5/5
What do you like best about Class?

I found the Monitoring Engagement tool to be especially helpful. It enables me to track each participant's involvement in class, making it easier to identify and support learners who need the most assistance.

The LMS Tools option also allows instructors to launch course content directly during the session, which is a real time-saver and very useful.

Additionally, I appreciate the Dashboard, which displays the total session time as well as the overall talk time for both the instructor and students. I haven't come across this feature in other videoconferencing tools. Review collected by and hosted on G2.com.

What do you dislike about Class?

- When the attendance report is pushed to Blackboard's Attendance tool, it cannot be edited or updated there. To make any changes in the Attendance tool, we have to use Class API calls.

- Deleting a class meeting is also challenging, as I am unable to remove upcoming sessions directly and usually have to rely on an API call for this as well. Review collected by and hosted on G2.com.

Jen U.
JU
Jen U.
Technical and Curricular Resources Coordinator
Small-Business (50 or fewer emp.)
"Empowers Teachers with Enhanced Virtual Classroom Tools"
4/5
What do you like best about Class?

It gives our teachers more tools to use in the virtual classroom vs standard Zoom. The virtual world can be boring without extra tools to help make it more engaging. Class helps with that. It's easy to use, and I like that there is no longer an app that needs to be installed on computers. It makes it easier for our users (students), who often have enough barriers being in the virtual environment. Review collected by and hosted on G2.com.

What do you dislike about Class?

There is nothing we do not like about the product itself. We had some kinks in the beginning, but they seemed to work themselves out. I do feel like sometimes communication is lost between Class and our school. At one time I needed to get a hold of someone to purchase an extra license, and our rep had changed without notice. I spent too much time trying to find the person I needed to talk to, after getting several emails bounced back because previous employees had left the company. I keep a spreadsheet of all of our reps for our vendors and update it when I find out we have a new one. Generally, I get an email stating we got a new rep along with their contact information. When this doesn't happen and we need assistance, this makes for a frustrating situation. Review collected by and hosted on G2.com.

Chris S.
CS
Chris S.
Information Technology Generalist
Mid-Market (51-1000 emp.)
"Seamless Zoom Integration with Zero Learning Curve"
5/5
What do you like best about Class?

The single best thing for me is that it doesn't add any additional learning curve for users being built directly on top of Zoom. There are things to learn, of course, but anyone can pick it up and start using it basically without any formal training. Review collected by and hosted on G2.com.

What do you dislike about Class?

The only thing I can think of is that some users simply prefer a desktop application (particularly Zoom users) and we often get asked about why they have to use it on the web in a browser, instead. Review collected by and hosted on G2.com.

Kyle F.
KF
Kyle F.
Assistant Principal
Small-Business (50 or fewer emp.)
"Seamless Integration and Stellar Support for Synchronous Learning"
5/5
What do you like best about Class?

Class allowed us to standardize our synchronous learning environment for a 6-12 school. The product is easy to use, easy to integrate, and the customer service has been stellar. Review collected by and hosted on G2.com.

What do you dislike about Class?

Was a little "glitchy" when we first started with the program, but it seems many of those bugs have been worked out. We have had no issues this school year. Review collected by and hosted on G2.com.

Cole K.
CK
Cole K.
Student
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Blacboard Collaborate: My 3 years using it in college"
2.5/5
What do you like best about Class?

like that Blackboard Collaborate makes it easy to see what is due each week and also see what my professors upload weekly. i find it easy to share screens and files during class and feels more organized than trying to use zoom. Review collected by and hosted on G2.com.

What do you dislike about Class?

I find that the interface also takes a little getting used to which can be a bit frustrating when you’re trying to focus on class material and not walktrhu Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Istanbul Okan University Class Review"
3/5
What do you like best about Class?

Number of features

Simultaneous sessions Review collected by and hosted on G2.com.

What do you dislike about Class?

Mobile capacity

Weak subtitle

Weak integration from LMS Review collected by and hosted on G2.com.

Verified User in E-Learning
AE
Verified User in E-Learning
Enterprise (> 1000 emp.)
"A very multi faceted tool that every higher ed institution should be using"
4/5
What do you like best about Class?

It is a great tool with tons of possibility! It is easy to use and does all the things that you wish Zoom would do on its own. Review collected by and hosted on G2.com.

What do you dislike about Class?

I wish there were a few more resources available in higher ed to really push this product! Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Learning and Training Visual"
5/5
What do you like best about Class?

The most helpful thing about blackboard is that it allows you to enhance your leaning by actively participating in learning with tools and screen share. Review collected by and hosted on G2.com.

What do you dislike about Class?

I dislike the fact that sometimes there are lags and it may need to be removed throughout training. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Effortless to Learn and Exceptionally Engaging"
4.5/5
What do you like best about Class?

I like the ease of use of Class. It is so easy to learn and such a powerful engagement app. Review collected by and hosted on G2.com.

What do you dislike about Class?

I dislike that more people at our university don't use it. Review collected by and hosted on G2.com.

Lucas L.
LL
Lucas L.
Mid-Market (51-1000 emp.)
"Blackboard Collaborate Experience"
5/5
What do you like best about Class?

I could attend class from home instead of driving to campus. Review collected by and hosted on G2.com.

What do you dislike about Class?

Depending on the internet connection, the host would cut off. Review collected by and hosted on G2.com.